Independent Home Products

RE: ID [redacted] To Whom It May Concern, Independent Home is currently working with the customer to satisfy this complaintTechnically the parts in question do not fall under our warranty and we no longer work with that manufacturerNonetheless we are working on sourcing the parts from another vendor in a timely fashion in order to satisfy the customer We spoke with the customer today so he is up to date and is aware that we will get this resolved as soon as possible Thank You, Josh S [redacted] :: Operations & Warehouse Manager [redacted] *** ** [redacted] [redacted] [redacted]

Independent Home has been in contact multiple times to address said issuesThis particular customers job sold for $10,not the stated $24,Based on our investigation the licensed contractor who installed the tub did everything to codeThere were never any earthquake braces touched or removed from beneath her homeThe licensed contractor never had a need to go beneath the home as all the work was done from within the bathroomCustomer’s stated issues with earthquake supports are due to another company trying to get work from clientWe have already dispatched another licensed contractor to get a non-biased opinion, who confirmed to us and informed the customer that the install was indeed done correctly and beautifullyThe contractor already has another appointment to meet with customer tomorrow to replace air blower to tub, and address any other issues she may have Thank You, Josh S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Did not complain about bathtub installation itself although it has broken down twice and this second time I've been calling sine July with no helpI complained about the flooring around the tub because it started sinking! David L [redacted] whom the company sent out to install the tub does not have a contractors license here in California and never has, his brother they said he was working under, Daniel L [redacted] does not have one either The new contractor, Dave S [redacted] has fixed the bathtub (I asked to see his license), he tried to fix the flooring but I stood there and watched as he pulled back the linoleum and saw there was particleboard placed where there should have been woodI took pictures and sent them to Josh S [redacted] and Frank who works for them here in CaliforniaI also scraped using a screwdriver to show the difference since there is still the regular subfloor near the toilet and where David L [redacted] put in particle board next to the tubI am sorry but they all saw my daughter is a big girl, she weights and the good particle board groans under her weightLet alone if she had stepped on the part that was broken! My daughter still does not feel safe going near the tub because it's scary for her even after Dave S [redacted] tried to patch the hole I just want my daughter to feel safe again and able to take a bath without worrying about falling through the floorStill waiting on their response about the floor, just want the particle board or whatever it is out and wood like the rest of my home put inI did not even put into my original complaint that David L [redacted] didn't even know how to use drywall tape on the wall!! Please, just help me to help my kids!! They are both disabled and have to use the tub!! If they are too afraid to go near it how can they get in it?? Sent all the pictures I took to Josh S [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:We don't want to say the issue is resolved yetThe check has not yet cleared the bankAs soon it clears, everything will be resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

12/**/2015The first paragraph of the Certificate of Guarantee we were given upon purchasing the tub, states fittings and components have different warranty periods. Since we were not given additional documentation, we are under the impression that they are covered under the 15 years including parts and labor.So, we reject Mr. Josh S[redacted]‘s claim that their company is not responsible for the parts in question. We first notified them in September, 2015. While we understand that they are trying to locate the parts from another vendor and that takes time, how long do we wait? We do not want the warranty to expire while we are waiting. We would like periodic updates on the timeline.[redacted]Complaint # [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Independent Home has resolved said issues with [redacted] had a local licensed plumber repair his tub, which is now in working order. We have also come to an agreement with customer regarding the bill received from his plumber.   Thank You, Josh S[redacted] :: Operations & Warehouse Manager Phone :: ###-###-#### Fax     ::  ###-###-####   [redacted]
  [redacted]

RE: ID [redacted]   To Whom It May Concern,   Independent Home is currently working with the customer to satisfy this complaint. Technically the parts in question do not fall under our warranty and we no longer work with that manufacturer. Nonetheless we are working on sourcing the parts...

from another vendor in a timely fashion in order to satisfy the customer.  We spoke with the customer today 12/**/15 so he is up to date and is aware that we will get this resolved as soon as possible.     Thank You, Josh S[redacted] :: Operations & Warehouse Manager
[redacted]     **  [redacted]  
[redacted]   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Bathtub issues have been resolved to my satisfaction. Flooring issues will be resolved within 30 days, per Frank C[redacted].  I thank the company for helping me with this issue and will be recommending them to my friends and family again.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Independent Home has been in contact multiple times to address said issues. This particular customers job sold for $10,800 not the stated $24,000. Based on our investigation the licensed contractor who installed the tub did everything to code. There were never any earthquake braces touched or...

removed from beneath her home. The licensed contractor never had a need to go beneath the home as all the work was done from within the bathroom. Customer’s stated issues with earthquake supports are due to another company trying to get work from client. We have already dispatched another licensed contractor to get a non-biased opinion, who confirmed to us and informed the customer that the install was indeed done correctly and beautifully. The contractor already has another appointment to meet with customer tomorrow 03/**/16 to replace air blower to tub, and address any other issues she may have.   Thank You, Josh S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Did not complain about bathtub installation itself although it has broken down twice and this second time I've been calling sine July 2015 with no help. I complained about the flooring around the tub because it started sinking! David L[redacted] whom the company sent out to install the tub does not have a contractors license here in California and never has, his brother they said he was working under, Daniel L[redacted] does not have one either.  The new contractor, Dave S[redacted] has fixed the bathtub (I asked to see his license), he tried to fix the flooring but I stood there and watched as he pulled back the linoleum and saw there was particleboard placed where there should have been wood. I took pictures and sent them to Josh S[redacted] and Frank who works for them here in California. I also scraped using a screwdriver to show the difference since there is still the regular subfloor near the toilet and where David L[redacted] put in particle board next to the tub. I am sorry but they all saw my daughter is a big girl, she weights 360 and the good particle board groans under her weight. Let alone if she had stepped on the part that was broken!  My daughter still does not feel safe going near the tub because it's scary for her even after Dave S[redacted] tried to patch the hole.  I just want my daughter to feel safe again and able to take a bath without worrying about falling through the floor.. Still waiting on their response about the floor, just want the particle board or whatever it is out and wood like the rest of my home put in. I did not even put into my original complaint that David L[redacted] didn't even know how to use drywall tape on the wall!! Please, just help me to help my kids!! They are both disabled and have to use the tub!! If they are too afraid to go near it how can they get in it?? Sent all the pictures I took to Josh S[redacted].
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Independent Home has been made aware of the customers concerns. It has since been resolved. Thank You,
[redacted]

Review: We purchased a walk-in tub from Independent Home, LLC. The tub was shipped without issue. When the item was unpacked, there was water in tub, large clumps of dirt, adhesive residue, and three stains (one blue that does not seem to want to come out, one black smudge that is cleanable, and black ring around the drain area). Homeowners refused the tub, and are demanding a new tub be sent. Company is refusing to send a replacement. Company's lack of quality assurance has put us behind schedule with our construction project, as well as angered our clients. This is the clients' (a 90 and 89 year old couple, I might add) only bathroom, and the installation of the tub is causing a hardship on the homeowners.Desired Settlement: I would like them to pick up their sub par item and replace it with a clean walk in tub, in an expedited fashion.

Business

Response:

November **, 2013,

By the time we received the letter, the original tub has been picked up and a brand new tub was shipped on 11/**/13. Attached please see BOL (bill of lading) for the tub. Customer is aware of it and it is fully satisfied.

Therefore, this matter has been fully resolved.

thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Please note, however, that I reserve the right to reopen the case if needed.

Sincerely,

Review: I purchased a walk-in tub for my mother, with a life time guarantee, from this company (Independent Home) in September 2012. Since then a water jet mechanism became dislodged and required replacement. I called the company (###-###-####) and they sent a new replacement part with a promise to install the part in April 2013. They have not made the repair. I have contacted and spoke with the Director ([redacted]) numerous times (5) from May through June 2013. Each time he promised to send a repair person to correct the problem. No repair person has made contact. The last time the Director promised a follow up, he told me he would call and schedule a repair with a repair person in this area. I was contacted by Roto-Rooter, a company which specializes in drain cleaning and plumbing, on behalf of Independent Home . The RRooter representative informed me that their company did not make the type of repair I needed and couldn't help. He also indicated he was referred to me by tIndependent Home however no one from Independent Home made him aware of the type of repair needed.Desired Settlement: Repair the tub as promised, and soon.

Business

Response:

To Whom It May Concern:

We have been in constant contact with [redacted]. We have already sent him a package with the necessary parts. The original installer [redacted] has been in contact with [redacted] as well. By [redacted] own admission we have tried

to secure a local plumber to come out and fix the issue. Prior to receiving this letter we already made contact with [redacted] who has it on his calendar to fix the faulty jet.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[My complaint has not been resolved because: Independent Home (IH) has not repaired the tub and (IH) has not been in constant with me to schedule a repair. I have contacted IH on numerous occasions to follow up on IH's repeated promises to get the repair completed. The Revdex.com complaint website only provided four fields to document my attempts to contact IH and resolve the problem - four response fields ain't enough!!! I also contacted the original installer, [redacted], on numerous occasions by cell phone in order to get this repair completed. Those attempts resulted in unanswered phone messages and unfulfilled repair commitments. I left a message on [redacted]'s answering service last Friday, June **, 2013 (###-###-####) in response to a call he made earlier. I have not heard from him since I left him my last message. I gave him my phone number and when I could be reached. IH and [redacted] have my home phone number and cell phone number. There were no communication problems before and during the period the tub was installed through IH receipt of full payment. I would like the tub repaired or returned to IH with a full refund.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern:

We have been in constant contact with [redacted]. We have already sent him a package with the necessary parts. The original installer [redacted] has been in contact with [redacted] as well. By [redacted] own admission we have tried to secure a local plumber to come out and fix the issue. Prior to receiving this letter we already made contact with [redacted] who has it on his calendar to fix the faulty jet.

Thank you,

Review: 12/*/2015

On 3/**/2012 I purchased a Celebrity Model Walk-In Bath Tub from Independent Home, [redacted]. Any problems we had with the tub were promptly resolved until the problem of 9/*/2015. In an email, I sent Jack F[redacted] pictures of rusting “stainless steel” fittings in the tub.

Jack sent the problem to Josh S[redacted], Operations & Warehouse Manager, who mailed us a new door hinge and stated he would contact me when the part arrived. I assumed he would continue working on getting the other replacement parts to me. On 11/**/2015 I notified Josh S[redacted] that the hinge arrived and I was still missing the additional pieces.

November ** was the last time I heard anything from the company despite the calls I made to speak to Jack F[redacted] and the emails sent to Josh S[redacted]. Meanwhile, I have a door hinge waiting to be installed and two tub fittings that are continuing to rust.

I expect to contacted about replacing the fittings.

[redacted]Desired Settlement: We expect the company to replace the three corroded fittings using a professional plumber.

Business

Response:

RE: ID [redacted] To Whom It May Concern, Independent Home is currently working with the customer to satisfy this complaint. Technically the parts in question do not fall under our warranty and we no longer work with that manufacturer. Nonetheless we are working on sourcing the parts from another vendor in a timely fashion in order to satisfy the customer. We spoke with the customer today 12/**/15 so he is up to date and is aware that we will get this resolved as soon as possible. Thank You, Josh S[redacted] :: Operations & Warehouse Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

12/**/2015The first paragraph of the Certificate of Guarantee we were given upon purchasing the tub, states fittings and components have different warranty periods. Since we were not given additional documentation, we are under the impression that they are covered under the 15 years including parts and labor.So, we reject Mr. Josh S[redacted]‘s claim that their company is not responsible for the parts in question. We first notified them in September, 2015. While we understand that they are trying to locate the parts from another vendor and that takes time, how long do we wait? We do not want the warranty to expire while we are waiting. We would like periodic updates on the timeline.[redacted]Complaint # [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Independent Home has resolved said issues with [redacted]. [redacted] had a local licensed plumber repair his tub, which is now in working order. We have also come to an agreement with customer regarding the bill received from his plumber. Thank You, Josh S[redacted] :: Operations & Warehouse Manager Phone :: ###-###-#### Fax :: ###-###-#### [redacted]

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:We don't want to say the issue is resolved yet. The check has not yet cleared the bank. As soon it clears, everything will be resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: March *, 2016

On Oct **, 2015 I spoke with Yale L[redacted], CEO of Independent Home Walk-In Tubs about the purchase of a step-in tub. He was very nice and took the time to explain to me how they were able to build custom make tubs to meed the needs of the customer. I was pleased with what he told me and agreed to meet with his local company representive the next day to discuss our needs.

On Oct **, 2015 Mr. W[redacted] came to our home and sold us what we thought was a custom tub that would meet our needs. The price we agreeded upon was $10,000. I wrote him a check for $5,000 payable to Independent Home and was to pay the remaining $5,000 when the job was completed. The job was completed on Nov **, 2015 and when I gave him the check for $5,000 made out to Independent Home he said this check needed to be made out to him instead, because he needed to pay his installers. I complied and made the check out to him.

On Nov ** after everything was complete Mr. W[redacted] gave me a folder with our paperwork and instructions for operations. He included a printout of a safety recall alert for "Safe Step Walk-In Tubs" and told me that because of "Safe Step Walk-In Tubs" recall from Feb **, 2015 Independent Homes had chosen to NOT include the heated seat in my purchase. This was one of the features that sold us on their produce and we was very disappointed that they had chosen to not include it and that we was not told before the install.

On Nov **, 2015 I sent an email to the CEO of Independent Homes addressing this and other concerns we had. The aroma therapy kit was not included in the custom build and the air jets stopped working after being on for about 10 minutes. I received a response from him on Nov **, 2015 saying they no longer carry the heated seat due to recalls and quality concerns and that they would be removing that feature from the website. (As of March *, 2016 this feature is still listed on their website.) http://independenthome.com/features-accessories/ He also told me the model I purchased had an FM redio instead of the Aroma therapy, but the contract I signed has no mention of an FM radio and list Aroma therapy as a standard feature.

On Nov **, 2015 I sent an email to Mr W[redacted] and the CEO with a video attached showing what the air jets were doing and not doing. On Nov **, 2015 [redacted] delivered a replacement air blower motor and on Nov **, 2015 Mr. W[redacted] swaped it out, but this did now correct the problem. He called Independent Home's office in NY and talked to Josh about what to try next. Josh then ordered another part, the control panel which was shipped to Mr. W[redacted] that arrived on Dec *, 2015. On Dec *, 2015 Mr. W[redacted] again came to replace another part. He was here from 10AM until 4PM working on trying to repair our $10,000 step-in tub. When he left not only were the air jets not working, now the speed drain had also stopped working.

Needless to say, with all that had gone wrong with our purchase from Independent Home we were very unhappy and on Dec *, 2015 I sent another email to the CEO explaining all that had happened and ask that he try and make this a good experience for both his company and us and replace our tub with what we thought we was getting and needed with a custom tub that met our needs. As of today March *, 2016 he has not even shown us the courtesy of responding to that email.

On Dec **, 2015 I called Independent Home's main office and spoke with the receptionest and when I ask to speak to the CEO I was told he was the CEO and was just too busy to handle customer complaints. I was told to contact Josh who handles customer complaints and that he would help me. I then sent Josh a copy of the email I had originally sent to the CEO on Dec *, 2015 and ask for his help in resolving our issues. We did get a response from Josh saying he needed to get an experienced technician to look at the spa system and assured me he was working on this. On Dec **, 2015 I responded to his email thanking him and told him because of the holidays that I would be fine with waiting until the holidays were over to have someone follow up.

On Jan *, 2016 I sent an email to Josh to find out when we could expect his technician to look at our spa. When there was no response after a week I called on Jan **, 2016 and left a message with the receptionest that I needed to talk with Josh about the email I sent him on Jan *. She assured me she would get the message to him to call me on Monday Jan **. Prompted by my call Josh sent by [redacted] a "Deluxe CG Air Blower with hose and hose clamps. This was sent to the wrong address and I finally got it on Jan **, 2016.

On Jan **, 2016 at **:45AM I called Independent Home and left another message that I needed to talk to Josh. I was assured he would call me back within the hour. I called again at 3:15PM and spoke with Josh. We discussed the issues we are having and I told him we were not happy with the spa we got and that we would like it replaced with one that meets our needs. He assured me he would talk to both the CEO and Mr. W[redacted] to see what could be done to make this right and get back with us.

I called Mr. W[redacted] Jan ** and left him a VM message. He returned my call Jan ** and from his VM is seems he had had no correspondence with Josh or anyone else at Independ Home. Josh was to have contacted him on Jan ** to discuss replacing the blower he had shipped to my home and also about our concern of not getting the tub we thought we purchased.

On Jan ** at 2:23PM I called Independent Home to speak with Josh and was told he was not available to take my call so I left a message with the phone person to have Josh call me back today. I called again at 4:40PM and left another message with the phone person that I had called earlier today and Josh had not returned my call. She assured me she would get the message to Josh that I called again.

On Jan ** I filed a complaint with Consumer Affairs and prompted by that filing Josh contacted Mr. W[redacted] and on Feb * he again replaced the air blower motor for the second time. When I tried using the spa that day the tubing that Mr. W[redacted] put on came loose. I sent an email to Josh explaining the situation and insisted that he send one of there experienced technicians down to look at our spa and determine what was going on.

On Feb ** one of Independent Home's lead installers, Mr. W[redacted] came to our home and checked the spa and reconnected the air hose. That night when I tried to use the spa, the air hose came loose again. When I notified him of this he told me he would be contacting Independent Home and recommend that they replace our spa with the custom tub we should have gotten in the beginning.

On Feb ** Josh called and said they were going to replace our spa but wanted us to give them an additional $2,000 to do so. We told him we couldn't do that, he wanted us to split the cost and give them $1,000. We don't have that kind of money, we just spent $10,000 for the spa. We suggested that Mr. W[redacted] should have some responsibility for the mistakes that were made causing us to not get the tub we needed. Josh agreeded to contact Mr. W[redacted] and to get back with us. A week went by with no contact so on Feb ** I called twice and left VM both times. I also sent him and email which was read by him but we have received no response.

I have all the correspondence between Independent Home and myself and can send those as attachments at your request.

We would appreciate any help or advise concerning the settlement of this matter that you can offer.

Sincerely,

[redacted]Desired Settlement: Have the existing spa removed and replaced with the custom spa that we thought we were getting to begin with at no additional expense to us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Terrible customer service representative very rude and non caring when I explained the home we just bought had their tub installed and we needed to find out information about it. The previous owner passed away. Representative was very snotty and short. I would never recommend them. I explained I have 3 small children and need information about this tub and she said over and over she was sorry unless we got the original sales receipt she couldn't help me. I had the model # and everything. They need to help out people needing to know about their product. How sad. I have children. Shame them and their poor people skills. I guess they need training.

Review: February **, 2013 [redacted] INDEPENDENT HOME [redacted] Attn: [redacted] INVOICE #[redacted] DATE:05/**/12 I am writing to provide you with an update regarding the recently installed Hydrotherapy Tub for my husband, disabled veteran, [redacted] ([redacted]). Since the last emailed correspondence with you on September **, 2012 (attached), where no response was rendered, the hydrotherapy tub has been leaking again in the basement and one jet has stopped working. Independent Homes installed the tub on July *, 2012. The install went extremely well and clean up was even better; however, there is still a presence of leaks even after the installers returned in August 2012. This problem does not provide the complete comfort my husband experienced when the tub was initially provided after the crew did their work. I have enclosed the copy of the email for your records. I would appreciate a call, letter, email or some mode of communication to set up another date where this issue can be addressed and the problem repaired. If you need to speak with me for any reason, please call ###-###-####. Thank you for your time and attention in this matter. Sincerely, [redacted], [redacted]’s wife Inc: Email dated September **, 2012 I have called, left messages and spoken with the owner, [redacted], over 20 times regarding the above letter. [redacted] promised to send someone out to my home to conduct the repairs and as of JULY **, 2013, the repairs have NOT been fixed. Additionally, I spoke with the installer ([redacted]), last month, who informed me he would call to make an appointment, but never called me. I left a message for [redacted] on 7/**/2013, speaking with [redacted], who informed me, she would contact [redacted]. No call from [redacted] or [redacted] as of this date of the complaint.Desired Settlement: I have called, left messages and spoken with the owner, [redacted], over 20 times regarding the above letter. [redacted] promised to send someone out to my home to conduct the repairs and as of JULY **, 2013, the repairs have NOT been fixed and no return call has been made. Additionally, I spoke with the installer ([redacted]), last month, who informed me he would call to make an appointment, but never called me. I left a message for [redacted] on 7/**/2013, speaking with [redacted], who informed me, she would contact [redacted]. No call from [redacted] or [redacted] as of this date of the complaint.

Business

Response:

To Whom It May Concern:

We have been in constant contact with [redacted]. Each time we received a call, a call was immediately made to their installer, [redacted]. **. [redacted] has informed us that he has in fact called and tried to set up an appointment in recent weeks but was told by **. [redacted] that that time did not work. Upon receipt of this letter **. [redacted] was immediately contacted again and instructed to call [redacted] ASAP. He will call and try to set up an appointment for this coming up Wednesday (7/**) I hope this will be a suitable time for the [redacted]'s and the matter will be resolved then. However we of course cannot control what dates may or may not work for the customer but rest assured we will not rest until the matter is resolved.

Thank you,

Independent Home

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

**. [redacted] ([redacted]) contacted me today (July **, 2013) and we set an appointment for Thursday, August *, 2013. In response to **. [redacted] ([redacted]), the last call I placed was to his office on July **, 2013 at 4:25pm where I spoke with [redacted]. She said that [redacted] was in a meeting at that time and she told me she would contact [redacted]. Since reporting Independent Home to the Revdex.com, I had not heard anything from [redacted] or [redacted].

This is how the initial contact was made:

I emailed [redacted] on August **, 2012 and provided my satisfaction letter per the requirements of the VA Medical Center, who paid for the tub.

9/**/2012 I emailed [redacted] to let him know about the leak in the basement and the air jets not working. No response was made from him. Several calls were made to him with no return calls.

After mailing the letter dated February **, 2013 to Independent Home, here is the sequence of phone contacts made:

2/**/2013 @ 12:29pm. I spoke with [redacted] and he called [redacted] to schedule an appointment. [redacted] called and disclosed his situation regarding his father. No appt was made, as he said he would call me back when he returned to his home.

3/**/2013 @ 3:05pm. [redacted] called me and I returned his call. No return call from either [redacted] or [redacted]. So, I called [redacted] and he said he would call [redacted] himself. No return call was made.

4/*/2013 @ 11:40am. I called [redacted] and left a message with [redacted], [redacted]'s wife. No return call from [redacted].

4/*/2013 @ 1:18pm. I called [redacted] and left a message. He returned my call and said he would contact [redacted] or another contractor in the area.

4/**/2013 @ 11am. [redacted] called and I provided him with my home address. He said he was contacting another contractor to come since [redacted] was not responding. At 12pm, [redacted] called me and asked for my husband's phone number. He said he would contact him to get the specifics of the tub's status. No call was made to my husband.

5/**/2013 @ 1:10pm. I called [redacted]. We had a bad connection and he said he would call me back. No return call was made.

5/**/2013 @ 10:15am. I called [redacted]. He will call me tomorrow to let me know what day next week he can come to the house, as he stated he had two other projects in the area of our house. No call was made.

6/**/2013 @ 10:36am. I called [redacted] and left a message. No return call was made.

7/**/2013 @ 4:25pm. I called and spoke with [redacted]. She said that [redacted] was in a meeting at that time and she told me she would contact [redacted]. No return call was made.

I am certain there were other calls placed with no return calls, but I did not record them. I would appreciate the issue be resolved correctly and immediately, and if the August 1st appointment falls through or is rescheduled, I will keep you, Revdex.com, informed.

Sincerely,