Indigo Sports, Inc

Sorry for the inconvenience, we have called her many times to scheduleThe proper parts were ordered and this issue will be resolved soon

This issue has not been resolved They have never called me back when I made my complaint to schedule a time to meet with me The widows
according to the installer were not going to fit properly and they were not the tempered glass that they were suppose to be for the safety of my children Esthetically the kitchen cottage window would not of been what I was promised by the salesman It was a botched job and I'm not using them for new windows

We have attempted to contact Mrs*** on several occasionsWe left messages on all the following dates 2/9/16, 2/11/16, 2/12/and was finally scheduled for install on 2/25/she cancelled the install on 2/25/So we again tried contacting her on 4/11/16, 4/18/and sent a post card as well on 4/18/We are wanting to get these windows installed A.S.A.Pso we can free up the warehouse spaceAgain we are looking forward to her return call at her earliest convenience

We are very sorry for the inconvenience that this may have causedWe will make sure that the job will be finished in a timely manner and it will be to your expectationsAgain, we are sorry and will be contacting you to finishThanks !

the windows were installed on 9/1/but I had to wait three and a half months for installation when I was told it would be 6-weeks causing me to loose income on the rental house and contacting the Revdex.comI think you should be told the wait is longer than quoted

The sales rep has tried to make contact with Mrs*** to talk about how we can resolve this issueWe even mailed out a post card on 4/18/The contract that she signed with us doesn't state any of the tempered glass option that she is talking aboutShe did not sign off or pay for tempered glassWe have been trying to install the windows that she contracted us for since 2/9/We are looking forward to her call to schedule an appointment to resolve this matterThank you

First off I would like to apologize for any inconvenience that this may have caused Mrand Mrs***We are the middle of our peak season rite now and orders are taking longer than we anticipatedAll of our windows are custom made at our manufacturing plant plant and shipped to any of our
over Window World locationsThe time between when a order is placed and when the windows are ready to be installed, though not guaranteed is typically up to weeksEntry doors/laminate windows can take up to weeksAt that point we will call to set an installation dateHolidays, back orders and inclement weather may cause the arrival/installation date to be pushed out furtherWhile errors are few, unforeseen conditions such as human error, factory error, warranty issues, weather, etcThese issues are not subject to discount or reimbursementThis was discussed with the ***'s and signed off on by Mr*** on 6/5/when he met with *** *** to order the windowsAgain I apologize for the any inconvenience that this has caused

Window World is very sorry for the inconvenience this may have causedOur service manager showed up to the home to analyze the situation and saw the major damage to the screeensWe do have a lifetime warranty on our windows and screens however it is meant for factory defect and not animal or
customer abuseI will re roll the screens if the customer brings them to us here at the warehouseThat’s always explained in our sales presentationAgain, we are sorry and will roll the screens at no cost if they are brought to us. *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company made NO effort to communicate with me until after the installation happened. The bottom line is that they promised a product in a period of time, and took 2-times as long as they promised to deliver. Their responses to my complaint reflect their general attitude toward customers - they have your money and feel that they don't owe you any customer service. They were unwilling to return my calls and could not answer questions about why the delays were happening. No adjustments or compensation was provided to make up for their inability to meet the terms of their contractThe installer did a good job (but of course he is an independent contractor). One of the windows has a small bubble in it that we noticed when we cleaned the glass the day following the installation.In the end, I wish I had gone with a local installer and cannot recommend Window World to anyone.Regards,*** ***

We are sorry for the inconveniences this has called Mrs***We will accept half the balance on the job as paid in fullShe can call in with payment or mail us out a checkThanks and we are sorry.*** ***

The customer was installed on 9-and paid in fullThanks

We are very sorry for the delay in deliveryDuring the holidays the factory is delayed in manufacturing because of factory closingAlso, we ran into a few days of bad weatherWe will double check on delivery dates and get back with Mrs*** as soon as possible.We will pass along a small
discount for the delay. Thanks, *** ***Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***l
Window World has agreed initially as of last week to accept half of the down payment which was $and refund me by check $as we had already paid in fullMr*** said the owners were out of town and "get back to me" as he was not authorized to refund a check so large I would still be glad to work with him in this if he would make this a priority

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] has been completed and he has paid in full. We had one window come in broken and we have installed the new one and he called and paid us with a credit card. We are glad this job is completed. Sorry for any inconvenience.  Thanks.

Per Mr. [redacted]'s vm - company resolved issue

I don't understand why this has become a Revdex.com issue. Mrs.[redacted] has been on the service schedule for 6/16/16 for about a week now. Sorry for any inconvenience this has caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.During our initial consultation with the salesman, we were told 4-6 weeks until delivery.  He may have pointed to the contract which does say up to 8 weeks, but I don't remember specific reference to this.  If summer is their busy season, then the salesman should STATE THAT during the consultation, instead of promising things that their company cannot deliver.  We signed a contract based on 4-6 weeks because we are teachers and can be present for the work to be done in the summer.  4-6 weeks would have been great...8 weeks could have been worked out.  Now, we will have to take days off work, costing us money and inconvenience.   The contract says "typically up to 8 weeks" and it has now been nearly 11 - so the bottom line is that they have blown even the worst case scenario estimate by over 30%.  WW mentions a clause about "human error, factory error, etc"; this clause is on the back of the contract and I do not remember any reference to it during our meeting (my signature is not present on any of the lines on the back of the contract).  At any rate, this clause is so generic that it seems to excuse anything that might happen, making Window World unaccountable for almost anything:  "12. While errors are few, unforseen conditions such as human error, factory error, warranty issues, weather, etc.  These issues are not subject to discount or reimbursement".  I am not asking for a discount or a reimbursement (typically to be paid back for something you paid for yourself) - I am asking to terminate the contract because they did not deliver on their part of the deal.All of these things could have possibly been excused had they made any attempt to communicate with me.  We made 2 phone calls to their office after the time period we expected to hear from them passed.  A Window World representative has yet to contact me, despite the fact that they did not deliver on the product I paid for in the time they promised.  During the second call, I was told that the representative would get in touch with the factory and call me back - she still hasn't called.  I would also point out that the response from WW still makes no reference as to when they might deliver on the windows.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This became a Revdex.com issue when Window World would not return our phone calls. It wasn't until last week that we were able to get a return phone call to get on the schedule. We still do not have a resolution to the other issues as the tech that came out said "there was nothing wrong" with some of the windows that we had issues with. We just want what we paid for. 
Regards,
[redacted]

We are so sorry this situation occurred. We did have some time issues due to the holidays and weather throughout December and January. The customer called and canceled then the installation manager called her to reinstate the job and she agreed to start over. We reordered the material and tried to...

schedule the job and again it was canceled. We issued the customer a check and she should have it within a few days. Again, we are very sorry this happened! [redacted]