Indigo Sports, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
 
 Two employees of WW have now admitted in writing to Revdex.com that they advertise a product that they do NOT sell and refuse to order, which, of course, is Bait and Switch advertising.  
A company that practices integrity does not utilize Bait and Switch advertising, nor request Facebook 5 star ratings based on which college team one supports.  WW installation work is so shoddy that I have had two reputable companies estimate what will be required to repair their poor workmanship.  WW installed bent gutters that leave a significant gap between gutter and fascia, gutters that are holding water because they are not installed at the correct angle, untreated wood that will rot, and exposed sharp nail ends.  I am still finding nails and screws in the driveway today because WW did not utilize a magnet stick or do any site cleanup at all.
The reputable company that I must now hire to fix WW's poor workmanship must remove the gutter and untreated wood, prime and paint new wood and cut it correctly because WW's untreated wood was too short and incorrectly cut.  The reputable company must fix the gutter angles so that they drain properly, extend downspouts from the second floor into the gutter of the first floor instead of leaving them on the roof like WW did, and attach the gutter correctly where WW bent it and left a gap.  
And, of course, I will now have to pay a reputable company to install the correct gutter guard that I wanted all along and that WW had advertised and named on my contract.  
I need to know an exact dollar amount  that WW said that they are "willing to refund,"  since they did not provide what they had advertised and named on my contract, and I will now have to pay a reputable company to provide gutter guard on WW gutters that will have dozens of screw holes in them after the WW inferior perforated product is removed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]I never received a post card.  There was never a follow up phone call   They have made no effort to rectify the issue at hand

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.aAgain  as I have stated before  I spoke with "[redacted]" on 3-7-2016 about canceling my order and he said he was going to meet with the owner and my sales rep to set up a time to meet with me at my house to discuss this issue   I then told him my availability and he would contact me to set up the meeting.  That was the last conversation I had with him.   My complaint again was the large cottage window was mis-sized and would not esthetically be what we discussed in detail and reassured by my sales rep.  Further more the huge safety concern as we sat at my kitchen table looking at the dangers of non-tempered glass how easily it could get broken   The reasons that prompted me to make the phone call. Thank youRegards,
[redacted]

We are sorry that this situation has taken some time. We have been in contact with the door manufacturer about Mrs. [redacted]'s doors and haven't got an answer back from them about this situation. I did contact the next level of management at the door facility and expect an answer soon on...

the credit so we may refund her the money. We have been in contact with her via email that we are working on this. Again, we are very sorry and we hope to have an answer today or early next week. We are as frustrated as her about this situation and working quickly to resolve. \Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response said it was peak season and that was the reason for delay.  I ordered my windows and paid $1200 dollars as down payment for the windows on May 15, 2015.  The sales person promised delivery in 6-8 weeks.  Now they have said installation is 9-1-15.  Maybe it  will happen I sure hope so, as this delay has cost me several months rent.  Nothing was ever said about peak season.  I think waiting three and a half months for windows promised in 6 weeks is not resolving the problem.  Future customers need to be told the truth about wait time. No one ever contacted me that it would be longer than 6-8 weeks, when I did call I was told they were on the truck, which now I know was a lie. I do not believe the reason is peak season from May 15, 2015 till Sept 1, 2015. Please keep my complaint as UNRESOLVED.
Regards,
[redacted]

Again, we apologize for the situation at hand. We  very rarely get any complaints on our gutter work. When we do we fix them ASAP. We have offered Ms. [redacted] a full refund for her deposit of $2188.79 that she has paid . She can either keep the new gutters or will come remove them for her when she goes with another company. I don't know what else we can do other than pay her deposit back. We have offered this from the beginning and still have not got a response back other than the repeated statements from the customer. This has been just a mud slinging complaint when it could have been resolved weeks ago.  We will no longer deal with this type customer. The personal attacks on me and my employees  from Ms. [redacted] have been beyond non-ethical. This will be the last response to this matter given by our company. We will mail her a check whenever she makes arrangements thru the Revdex.com.
 
Best Regards,
 
[redacted]

First off I would like to apologize for any inconvenience this may have caused. We are in the middle of peak season and are very busy. After investigating the matter we do have Mrs. [redacted] scheduled for installation on 9/1/15. Again I do apologize for any inconvenience the delay has caused. If you...

have any questions please give me a call. Sincerely,[redacted]Window World Office Manager[redacted]

We are very sorry for the inconvenience this situation has caused Ms. [redacted]. Our web company didn't change the picture from our old gutter guard to new product we are using now which is a much better product at the same price. Ms. [redacted] viewed the website and saw the old. We apologized for the...

mishap.  We offered her the money back for the gutter guard and we would remove it or she can keep it. Ms. [redacted] is not very responsive to phone calls or trying to work this to a reasonable solution. We have tried calling many times to resolve. I hope to hear from her soon to move forward. Thanks!
 
[redacted]

This complaint was a clear misunderstanding between the both of us. The situation has been solved and both parties are happy. We are very sorry for the inconvenience this has called.  [redacted] Morris

Revdex.com:
This is the first time that the business has offered to refund the full deposit to me.  I will accept the full deposit refund and will keep the gutters as WW outlined in their written offer.  I will have a reputable company remove and replace the faulty gutters, and do not want WW to perform any more work on the gutters.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

we are very sorry to hear this. We apologize for the problem.I will get with the owner and see what can be done. I was told when [redacted] went out to the job that he fixed the gutter. It was clogged and he cleared the obstruction. I will call Mr. [redacted] and see what needs to be done to the job...

now. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I was told our office left a message last week that we were going to credit her card back as requested. Her card was credited on 10/1/15 for her full deposit back of $3650.00 . We deeply apologize for the frustration and inconvenience. If you have any further questions, please let us know.Sincerely,[redacted]

First off I would like to apologize to Ms. [redacted] for any miscommunication or inconveniences this may have caused. However, according to our records we had Ms. [redacted] on the installation schedule only 1 time which we did show up for on 7/8/15. We installed the windows on that date and found that one...

had the incorrect grid pattern. This was a manufacturing error. We contacted the manufacturer that day and let them know they shipped us wrong grid patterns. This type of error usually takes about 2-3 weeks for us to receive the corrected sashes. Mrs. [redacted] did sign a contract with us on 4/25/15 for 7[redacted] Package windows and 1 basement hopper window. On the back of that contract it clearly states that, Line #1 All of our windows are custom made at one of our manufacturing plants located around the country and shipped to any of our over 200 Window World locations. The time between when your order is placed and when the windows are ready to be installed, though not guaranteed is typically up to 8 weeks. Line #12 While errors are few and unforeseen conditions such as human error, factory error, warranty issues, weather, etc.. These issues are not subject to discount or reimbursement. Ms. [redacted] agreed to and signed the contract on both of these lines. Ms. [redacted] and I spoke on the phone 4 times the morning of the day she visited the office. During those conversations I kept trying to explain the situation to Ms. [redacted] but was unable to communicate with her while she was upset and demanding compensation. I kept trying to explain that her windows were here and we would call to schedule a day to install her windows when the Installation Manager  was back in the office. Ms. [redacted] then decided to take it upon herself to come into the office with a gentleman that she claimed to be her attorney. When they arrived I took them into the warehouse to show her her windows. At first glance I counted 8 windows in Bay #14 and pointed it out. Upon a closer look one of those 8 windows was not hers. So I walked back into the office and rechecked the shipper to find out that the basement hopper was stored on the top shelf of Bay #22 (Hoppers are always stored on top shelf due to them being a smaller window to prevent accidental breakage) I'm truly sorry that it took 10 weeks from the day she ordered until the day we installed the windows, but according to the contract no discount or compensation will be offered. Again I apologize for any inconvenience this may have caused. Please call if I can help you any further.Sincerely,[redacted]Window World Office Manager

Check went out Friday 7-31-15. We didn't hear from the customer if that refund was going to be the resolution so we didn't mail out the check. Now that we know it will be resolved we mailed it out. Sorry for the confusion.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Window World admits in their written response to Revdex.com that they have used bait and switch advertising by having one product pictured and described on their website and named on my contract, yet installing an inferior perforated product.  
The perforated product is not acceptable because my next door neighbor has a mature sweet gum tree that drops thousands of burr-like, spiked sweet gum balls year round.  The inferior perforated product will not keep these out.  In fact, the perforations will hold the burrs in place.  
I told the salesman on May 8 that that is the reason I wanted the gutter guard that Window World has on their website and named on my contract.  I asked the salesman on May 8 to show me a sample of the gutter and gutter guard and he said that he does not carry samples. 
If Window World removes the inferior perforated screens, I will be left with gutters that have dozens of screw holes, not an intact gutter. The installers also used completely untreated wood to replace a section of fascia board, and it will rot in short time.  They did not nail it correctly, and the sharp nail ends are sticking out in several places.
Window World has not addressed why they instruct their sales staff to ask for a husband to be present, when I am the sole homeowner.  They have not addressed the metal shards screws and significant debris that the installers left behind, when the installers told me that it would be cleaned up.
I have had to wait 13 days for Window World to respond in writing to my initial Revdex.com complaint.  When Randy [redacted]on called last week, I told him that I was still waiting for their written reply.  So, it is false to say that I have not responded.
I have asked them to order the correct gutter guard that I paid for, and they refuse.
Because they admit in writing that they have used bait and switch advertising, I will file a consumer complaint with the [redacted] office.
 
Regards,
[redacted]

We never admitted that we used a so called "Bait and Switch" tactic. Our company was built on integrity and It was an oversight that was missed by our web developer. We have our website monitored by an outside vendor. It was simply overlooked. These remarks are the same remarks that I am dealing with time and time again. Along with the personal attacks from Ms. [redacted]. We have offered her money back and don't know what else we can do to resolve this. I will no longer speak to Ms. [redacted] due to unwillingness to be professional. We are willing to work with Revdex.com as a third party to resolve this issue due to the unreturned communication and abrasiveness used by Ms. [redacted] in conducting business. 
Best regards,
[redacted]