Indoor Air Solutions

Dear [redacted] J [redacted] , I am writing with reference to the Revdex.com complaint on 8/4/case # [redacted] I reviewed the information you wrote and investigated the case in order to address your concern about our cleaning services and selling practices I would like to apologize for the inconvenience you have expressed in your review and like to assure you that we are anxious to retain you as a satisfied customer and will go the extra mile to achieve that! I gathered all the employees that handled your work order and here are the facts about your case from our perspective, here is a short explanation about what we have done for you: * Duct system & Furnace device: Vacuuming dust and using various devices to perform a high pressure suction in order to eliminate dirtCombined with a rotating brush we also make sure all pollen and other particles are removed *Sanitizing: Minimizes microbial growth such as mold and bacteria in your duct systemAir duct sanitizing is often used when people have allergies or are moving into a previously occupied homeIt is also quite effective in eliminating odors from within the duct work * Dryer vent cleaningLint and debris can build up in the clothes dryer vent blocking air flow and creating potentially hazardous conditions including the possibility for an exhaust fire or carbon monoxide intrusionA restricted dryer vent reduces airflow and causes your dryer to run hotter and longer, substantially impacting energy efficiencyExcess heat created by poor air flow can ruin your clothes, add dollars to your home’s energy bill and increase the wear and tearWe use high pressure air and specialized tools to dislodge the dirt and debris from long vent run * Blower device: Using a high pressure water device, we wash the blower fan from all angles with a water solution combined with a cleaning agentsIt is extremely important to clean the blower motor as motor life and performance will be greatly reduced due to dust and dirt buildupReduced operating performance translates to high maintenance, operating and energy costs * Coil cleaning: There are a number of problems that can be associated with dirty coilsA dirty coil may increase power costs, while decreasing the ability of the HVAC system to work to its full potentialDirty coils may also shorten the life of the HVAC system, while reducing the quality of your home’s indoor air quality * Mildew eliminator and anti­bacterial treatment: Ventilation system cleaning by using Benefect Botanical Disinfectant, organic product, known efficacy in case of mildew concern and or bacteria By choosing those steps, you have saved a lot of money as neglecting the system probably would have caused you much more that what you have paid for On the date of the service (8/3/15), while the technician cleaned the duct system as the coupon ($34) you have offered, he found that the system had not been cleaned in a long time, that there is a concern for the presence of mold and other bacteria that grew in the furnace and therefore contaminated air blows into the house every time the system works Mildew and other indoor pollutants are growing in damp dark places and if not treated properly and at the right time can develop into more places Our technician Informed you in the existing situationHe showed you the current state of the furnace and the duct work also recommended a treatment solution according to his experience in the field and gave you a quote for the project (total $800)It has been explained to you the consequences involved if you choose not to perform the treatment It should be noted that we respect your decision not to perform the proposed treatment, if you would have asked him not to get it done,he would have done it You did not asked to stopYou requested to get the service done and signed the invoice as a proof for your approval before the team started and after the work completed Unfortunately, we see a lot of cases of furnace maintenance neglect leading to: increased strain every time it runs, shortening the time of its functioning and impacts of the cumulative pollutant factors in the health of the occupantsThis loyalty to our customers leads us to take a step forward and provide them with all necessary information for continued maintenance and safety of the system and preventing future incidents In your complaint you claim that this is a bait and switch tactic and we tricking consumers to agree to higher priced servicesThat’s absolutely not trueWe build our reputation on being loyal and faithful to our customers whether if that's a $or $jobour clients are always free to choose what service they want to get, if they want to get and we encourage them to ask questions and compare pricing Indoor Air Solutions goal was and is always to provide you with the best cleaning services and customer serviceIn order to resolve the case and to make sure you received everything you paid for we offer to resolve it by sending a team to inspect the work and make sure that the cleaning was handled properlyDuring this visit, the team will check the work to confirm all aspects of your work orderIn case we will identify deficiencies related to the performed services, we will fix them without additional fees to make sure that what you paid for is what you got Since I can not verify the matter of the trash that was left on the steps and the freshly painted ceilings were left filthy (although this can happen as part of our job and we can not avoid it all the times) we will make an exception and refund you 10% of the total payment ($80) to compensate for the inconvenience However the service you received can not be “returned” (like item at the store) exactly like you wouldn't imagine getting a work done from housekeeper / plumer/ home designer / painter and ask for your money back the next day after you changed your mind .The work has been completed and approved by you To address your concern about online reviews, Indoor Air Solutions believe in building trust with our current and potential customers and encourage them to review the service they received unfortunately sometimes people get advantage of the online review tool by posting wrong / information and mislead othersOn the other hand we do have many testimonials from satisfied customers that support our hard workHopefully our response will light up this case with more accurate information I truly hope that after the efforts and hard work that our company have done for you and after giving a professional aspect of any concerns you will find that we have a great customer service and we do stand behind our workOur resolution is valid for the next days Sincerely, Sharon C [redacted] Office Manager Indoor Air Solutions Inc • ** *** *** Kensington MD 20891­-• Email: [redacted] Phone: (800) [redacted] • www.indoor­airsolutions.com • Fax: (866) [redacted]

I am writing with reference to the Revdex.com complaint from July 15, Firstly,I would like to apologize for the inconvenience you have expressed in your complain and like to assure you that we are anxious to retain you as a satisfied customer and will go the extra mile to achieve that! I reviewed the information you wrote and investigated the case in order to address your concern about the air duct treatmentHere is a short explanation about what we have done for you on 7/10/for the amount $1659: [redacted] Duct system & Furnace device: Vacuuming dust and using various devices to perform a high pressure suction in order to eliminate dirtCombined with a rotating brush we also make sure all pollen and other particles are removed.*Sanitizing: Minimizes microbial growth such as mold and bacteria in your duct systemAir Duct Sanitizing is often used when people have allergies or are moving into a previously occupied homeIt is also quite effective in eliminating odors from within the duct work[redacted] Dryer vent cleaningLint and debris can build up in the clothes dryer vent blocking air flow and creating potentially hazardous conditions including the possibility for an exhaust fire or carbon monoxide intrusionA restricted dryer vent reduces air flow and causes your dryer to run hotter and longer, substantially impacting energy efficiencyExcess heat created by poor air flow can ruin your clothes, add dollars to your home’s energy bill and increase the wear and tearWe use high pressure air and specialized tools to dislodge the dirt and debris from long vent runs, cleaning the entire length of the vent from the dryer to the outside of your home[redacted] Blower device: Using a high pressure water device, we wash the blower fan from all angles with a water solution combined with a cleaning agentsIt is extremely important to clean the blower motor as motor life and performance will be greatly reduced due to dust and dirt buildupReduced operating performance translates to high maintenance, operating and energy costs[redacted] Coil cleaning: There are a number of problems that can be associated with dirty coilsA dirty coil may increase power costs, while decreasing the ability of the HVAC system to work to its full potentialDirty coils may also shorten the life of the HVAC system, while reducing the quality of your home’s indoor air quality[redacted] UV­C light + installation: During our visit, our technician explained the benefits of a UV light in your duct system and you have chosen to accept the installation(UV lamps are designed to bathe your cooling coil with intense UV­C light, similar to sunlightThese lamps sterilize coil surfaces to maximize system efficiency and keep your air cleanThe UV­ light device itself is a narrow fluorescent like device that we have installed in more than households this year) [redacted] Mildew eliminator and anti­bacterial treatment: Ventilation system cleaning by using Benefect Botanical Disinfectant, organic product, known efficacy in case of mildew concern and or bacteria.On the date of the service while the technician cleaned the duct system as the coupon offer ($34), he found that the system has not been cleaned in a long time, that there is a concern for the presence of bacteria that grew in the furnace and therefore contaminated air blows into the house every time the system works.Unfortunately, we’ve seen a lot of cases of furnace maintenance neglect leading to: increased strain every time it runs, shortening the time of its functioning and impacts of the cumulative pollutant factors in the health of the occupantsOur technician had informed and showed you the current state of the furnace and the duct work also recommended a treatment solution according to his experience in the field and gave you a quote which has been explained to you the consequences involved if you choose not to perform the treatmentYou have been informed that regular duct cleaning (Suction and brushing of dust) which is what the coupon offer will not help and can cause it to spread more but you can still get it done if you want to.It should be noted that we respect your decision not to perform the proposed treatment, if you would have asked him not to get the service done he wouldn’t have done itYou did not asked to stopYou requested to get the service done and signed the invoice for approval BEFORE starting the job and AFTEROn the other hand, other customers utilize this special offerWe have proudly provided it to hundreds of customers and we have all the invoices to support that.While other companies may charge for travel time and estimate, we provided you a free quoteThe loyalty to our customers leads us to take a step forward and provide them with all necessary information for continued maintenance and safety of the system and preventing future incidentsTherefore our tech informed you that mildew and other indoor pollutants are growing in damp dark places and if not treated properly and at the right time can develop into more placesSo a UV light was installed in the air duct system NOT the furnace so it wouldn't affect any warranty you have from another company for your furnace.In addition, you received a complimentary warranty service appointment for yearsWe stand behind our work and if something has not been properly done we here to helpYour free inspection appointment can be scheduled by calling our office after month of the date of the service(Although the warranty valid for July next year, we can make exception and make another one in the next days for free, just to rest assured that every aspect of the work order has been handled correctly.)Indoor Air Solutions goal was and is always to provide you with the best cleaning services and customer serviceI appreciate you contacting the Revdex.com to share your concern about the this case and I truly hope that after the efforts and hard work that our company have provided you and after giving a professional aspect of any concerns, you will find that we can’t refund you for a service that we performed, however in in order resolve this matter fairly, we can send a team to inspect the work and make sure that the cleaning was handled properlyDuring this visit, the team will check the work to confirm all aspects of your work orderIn case we will identify deficiencies related to the performed services, we will fix them without additional fees to make sure that what you paid for is what you got.The service you received can not be “returned” (like item at the store) exactly like you wouldn't imagine getting a work done from housekeeper / plumer/ home designer / painter and ask for your money back the next day after you changed your mind The work has been completed and this is unacceptable to ask for the money back and finish with a free service.Indoor Air Solutions goal was and is always to provide you with the best cleaning services and customer service! Hopefully our response will light up this case with more accurate information.Sincerely, [redacted] .C Office Manager

Indoor Air Solutionsair duct & Carpet CleaningDear [redacted] ***.I am writing with reference to your Revdex.com review on 2/18/case # [redacted] .| reviewed the information you wrote and investigated the case in order to address your concern about our cleaning servicesI would like to apologize for the inconvenience you have expressed in your review and like to assure you that we are anxious to retain you as a satisfied customer and will go the extra mile to achieve that! I gathered all the employees that handled your work order and here are the facts about your case from our perspective, here is a short explanation about what we have done for you: [redacted] Duct system & Furnace device: Vacuuming dust and using various devices to perform a high pressure suction in order to eliminate dirtCombined with a rotating brush we also make sure all pollen and other particles are removed.Minimizes microbial growth such as mold and bacteria in your duct systemAir Duct Sanitizing is often used when people have allergies or are moving into a previously occupied homeIt is also quite effective in eliminating odors from within the duct work[redacted] Dryer vent cleaningLint and debris can build up in the clothes dryer vent blocking air flow and creating potentially hazardous conditions including the possibility for an exhaust fire or carbon monoxide intrusionA restricted dryer vent reduces airflow and causes your dryer to run hotter and longer, substantially impacting energy efficiencyExcess heat created by poor airflow can ruin your clothes, add dollars to your home's energy bill and increase the wear and tearWe use high pressure air and specialized tools to dislodge the dirt and debris from long vent runs, cleaning the entire length of the vent from the dryer to the outside of your home[redacted] Blower device: Using a high pressure water device, we wash the blower fan from all angles with a water solution combined with a cleaning agentsIt is extremely important to clean the blower motor as motor life and performance will be greatly reduced due to dust and dirt buildupReduced operating performance translates to high maintenance, operating and energy costs[redacted] Coil cleaning: There are a number of problems that can be associated with dirty coilsA dirty coil may increase power costs, while decreasing the ability of the HVAC system to work to its full potentialDirty coils may also shorten the life of the HVAC system, while reducing the quality of your home's indoor air quality[redacted] UV-C light + installation: During our visit, our technician explained the benefits of a UV light in your duct system and you have chosen to accept the installation(UV lamps are designed to bathe your cooling coil with intense UV-C light, similar to sunlightThese lamps sterilize coil surfaces to maximize system efficiency and keep your air cleanThe UV-light device itself is a narrow fluorescent like device that we have installed in more than households last year) [redacted] Mildew eliminator and anti-bacterial treatment: Ventilation system cleaning by using [redacted] Botanical Disinfectant, organic product, known efficacy in case of mildew concern and or bacteria.By choosing those steps, you have saved a lot of money as neglecting the system probably would have caused you much more that what you have paid for.On the date of the service (2/15/15), while the technician cleaned the duct system as the coupon ($34) you have offered, he found that the system had not been cleaned in a long time, that there is a concern for the presence of mold and other bacteria that grew in the furnace and therefore contaminated air blows into the house every time the system works.Mildew and other indoor pollutants are growing in damp dark places and if not treated properly and at the fight time can develop into more placesOur technician Informed you in the existing situationHe showed you the current state of the furnace and the duct work also recommended a treatment solution according to his experience in the field and gave you a quote for the project.It has been explained to you the consequences involved if you choose not to perform the treatment.It should be noted that we respect your decision not to perform the proposed treatment, if you would - have asked him not to get it done,he would have done it.You did not asked to stopYou requested to get the service done and signed the invoice as a proof for your approval before the team started and after the work completed.Unfortunately, we see a lot of cases of furnace maintenance neglect leading to: increased strain every time it runs, shortening the time of its functioning and impacts of the cumulative pollutant factors in the health of the occupantsThis loyalty to our customers leads us to take a step forward and provide them with all necessary information for continued maintenance and safety of the system and preventing future incidents.In addition, you received a complimentary "warranty service appointment"Your free inspection will be performed after months by one phone call to our office you can get your appointment quick and easy.Indoor Air Solutions goal was and is always to provide you with the best cleaning services and customer serviceI appreciate you contacting our office to share your concern about the cleaningI listened to your concerns and offered to resolve it by sending a team to inspect the work and make sure the the cleaning was handled properly During this visit, the team will check the work to confirm all aspects of your work order In case we will identify deficiencies related to the performed services, we will fix them without additional fees to make sure that you paid for is what you got HOWEVER, you refused for the resolution in foul language and threatened that unless you get your money back you will post a bad review.Like I already explained over the phone to you previously the service you received can not be “returned" (like item at the store) exactly like you wouldn't imagine getting a work done from housekeeper / plumber! home designer / painter and ask for your money back the next day after you changed your mindThe work has been completed and this is unacceptable to ask for the money back and finish with a free service.Indoor Air Solutions believe in building trust with our current and potential customers and encourage them to review the service they received unfortunately sometimes people get advantage of the online review tool by posting wrong / information and mislead othersHopefully our response will light up this case with more accurate information.I truly hope that after the efforts and hard work that our company have done for you and after giving a professional aspect of any concerns you will find that we have a great costumer service and we do stand behind our workOur resolution is valid for the next days.Sincerely, Sharon C [redacted] Office Manager.Indoor Air Solutions Inc • [redacted] Kensington MD 20891-- [redacted] Phone: ###-###-#### - www.indoor-airsolutions.com • Fax: ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and will allow them to perform the services same services they have previously performed once more in an attempt to remedy the issue Regards, [redacted] ***

Good Morning,By checking our records we can't find [redacted] *Can you please have her send us the invoice with the correct information, with the voucher number I still can't find her in our systemOrShe can call us/fax us the invoice so we can better assist her with this case[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the argument is invalidWhile I appreciate the gesture of 10%, I do not feel that this sufficient.The business argues that the this service was requestedWhile I do not argue the fact that I agreed to the service and signed the bill, this was after the servicemen stated I 'had' a mold infestationThe business letter states that the serviceman said 'may.' These are two different words and conditionsTherefore, the contract that was agreed to was fraudulent because the information provided was inaccurate, lacked empirical basis, and was not credibleThe serious issue here is that servicemen are stating things, which may be their opinions, as facts in order to startle and scare people into more expensive programsThey then charge higher than market price for these servicesA comparable cleaning would have been $400-500, not $This company is defrauding consumers by telling falsehoodsThis is unethical.The servicemen also stated he would remove a ball from the vents, and failed to do soThey stated they would fix holes in our vents, they failed to do soThey left a mess and broke registersI have already fixed their discrepancies, so I don't see the value in a visitAdditionally, I am not sure how the business itself would have an unbiased perspective on the matter.I continue to seek a full refund, but would accept compensation that would make this cleaning more in line with the average market costs of the area Regards, [redacted]

Dear [redacted] , I’m writing in reference to your Revdex.com complaint from 4/15/case ID [redacted] Thank you for bringing our attention to the service you experienced at your home on 4/2/We would first like to thank you for choosing our company for the air duct cleaning services.I checked your invoice and understand you used a third party online coupon by " [redacted] "This coupon drop the price from $to $(payment was process directly to [redacted] ).The only reason for our company to agree and provide this deal is to show customers using this deal what a great services we offer, how reliable and professional we are so even if we do not make money from the service now, at least we gain their trust for next time and they will use us againTherefore we would never agree to any compromise in quality of service or reliability of technicians.We are doing above and beyond to ensure our clients satisfaction from the first call to our office through the cleaning process and the courtesy of the teamWe would not hesitate to fire an employee who does not comply with these standards.I understand you have a reason to believe that our team stole from you a $ (bills of $50)but after checking with the team they denied and even were offended from the uncomfortable situation.According to their response they would never do something that will risk their reliability at job or risk their family, not for $or even $I believe you when you said you can't find the money but unless you will provide us with an evidence that proves your speculation I can not blame or fire anyoneMoreover it is unlawful to accuse someone without a real proof and damage his dignity and in this case the reliably of our business.In your complaint mentioned you went to [redacted] ATM the night before and pulled $cashSo many things could have happened since that moment till our team arrived & left your home the next day: some of the bills fell, one of your family member took it, you put it somewhere else in the house and many other options.from my experience most of times when I can't find something it's usually coming up eventually when I less expect it.Although you wrote that your report has never been treated that's not true:you have the technician name at same moment he entered your home he identified himself and it is written on the invoice you receivedAll of our contact information is written on the invoice so you had many options to reach us and you didThe representative that answered your call listened to your concern and provided you again with the name of the team and also suggested if you want to refer it to manager once he will be in the office (Monday)Unfortunately there was nothing else she could have done the same moment that could have change the situationWe will do anything to protect our clients safety / privacy, and our employees will receive a briefing reminder for company procedures.Again, we highly appreciate your feedback as it will assist us in coming better at what we do As with any business like ours the greatest advertisement we can have is word to mouth from satisfied customersIt is my goal to retain you as a satisfied customer and if you have any proof supporting your claim do not hesitate to contact me and I will take necessary steps.SincerelySharon C [redacted] Office manager Indoor Air Solutions Inc • PO Box [redacted] Kensington MD [redacted] • Email:indoorairsolutions.us@***.comPhone: ###-###-#### • www.indoor-airsolutions.com • Fax: ###-###-####

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Sharon C [redacted] , called will be sending Complaint Response, IC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Hi ***,Thank you for your prompt response however, you did not address some key items in my complaintWhat is your business license number for Maryland and / or Virginia? What is the renewal and expiration date? Maryland or Virginia do not have a record of your licenseIt is surprising that the Revdex.com itself has no record of a business licenseI have taken this issue up the chain of command at the Bureau You did not address how your staff left equipment, and I ran outside to let them know right before they drove off, how they did not put the vents back on, and more I do appreciate your verification of the UV lightThere was a miscommunication still about the lightCould you give me a situation where you have had customers qualify for the free dryer vent cleaning? Within the past year? I do appreciate your explanation that my warranty will not be voided regarding my unit.
Regards,
*** ***

Tuesday August 25, 2015Response to Revdex.com review 8/19Dear *** ***: I am writing on behalf of Indoor Air Solutions with reference to your Revdex.com complaint from August 19, Thank you for taking the time to review our services and giving your customer perspective.We would like to acknowledge
and apologize for the inconveniences you have expressed in your review through Revdex.comAfter careful review of services requested, services rendered, confirmation of payment for services approved and attempts to rectify any complaints/concerns from consumer our office has a conclusive perspectivePlease read carefully: Indoor Air Solutions set appointment with caller for $to clean Entire Air Duct (coupon only includes unlimited Vents and Returns) with redemption coupon ($value)Technician suggested the Mainline have service at an estimated price of $after evaluation for thorough servicing giving the option to customerCustomer approved additional services as well as confirmed payment for all services rendered totaling $232.00Due to incidents that occurred during the service customer contacted Indoor Air Solutions with photographic proof and statements of problem areasIn an attempt to reconcile these issues that occurred on site office requested permission to send technician to home to fix all problem areas including a Carpet Deep Cleaning for free ($value)Although, full refunding was not offered due to our technician completed all authorized service free services were proposed but decline by clientHere at Indoor Air Solutions we strive to provide our customers with the best services possible with every visit and were anxious to rectify these complaintsIndoor Air Solutions goal was and will remain to provide you with the best cleaning services and customer care.Sincerely,Sharon .COffice Manager. Indoor Air Solutions Inc • ** *** *** Kensington MD 20891-• Email:***Phone: ###-###-#### • www.indoor-airsolutions.com • Fax: ###-###-####

I am writing with reference to the Revdex.com response (second) complaint on July 24, 2015.** ***,I understand you have few more concerns after our last communication and I will answer them now: First, I’m happy to read from your letter that your complaint is not about our cleaning service, that confirms that our company has high standards for professionalism.Per your concern for the business registration / license Indoor Air Solutions is registered in DelawareWe work according to the law and are proud to be loyal to our customers in DC metropolitan.We would like to apologize that our technician left some equipment behind, we appreciate you stopping them so they can obtain it.I spoke with the technician regarding the vent covers, we are more than happy to come back out and fix anything that was forgetting on our end like to put the vent cover on.I'm not sure what is still unclear about the UV lights that were installed the technician explained everything prior to the work been completed and the invoice was signed by you twice to proceed with the services.For the dryer vent concern: There are hundreds of customers that receive a free dryer vent cleaning each month with the service of air duct cleaning (the $or $coupon special) which is a very low price and we are proud to honor itHowever, we can't provide you those invoices due to privacy issue but our office hold hundreds of invoices with this special offer.We also would like you to know that you have all of our contact information on the invoice and you could contact us directly to resolve any issue but we also respect your choice to go with the Revdex.com, however we treat our customers the same either way.Since we resolved this matter from any side and answerd all your concerns, I hope you will find this case as closed.Sincerely Sharon .C Office Manager

October 6, Dear *** *** ***.I am writing with reference to your Revdex.com complaint from September Thank you for taking the time to review us and and the service we performed for you from your perspective.Firstly, I would like to apologize for the inconvenience you have expressed in
your reviewI'm very disappointed to hear that a potential client, that did not receive a duct cleaning service from us and did not paid for his appointment/travel time estimate he had, feel that way I would also like to assure you that we are anxious to retain all of our clients as a satisfied customers and will go the extra mile to achieve that I reviewed the information you provided to the Revdex.com and investigated the case in order to address your concern about our advertising and additional servicesHere are the facts about your case from our perspective:You called our office on Aug and booked an appointment for Aug We sent our team with truck fully loaded to perform the service requested on the coupon on the agreed day The coupon you had was duct cleaning for $We had hundreds of clients that used the same coupon and we got invoices to prove itIn your letter, you had mentioned that our technician checked the system and notified you about potential growth of moldUnfortunately, we see a lot of cases of furnace maintenance neglect leading to increased strain every time it runs, shortening the time of its functioning and impacts of the cumulative pollutant factors in the health of the occupantsOur technician informed and showed you the current state of the furnace and the duct work also recommended a treatment solution according to his experience in the field and gave you a quoteHas been explained to you the consequences involve if you choose not to perform the treatmentYou have been informed that regular duct cleaning (Suction and brushing of dust) which is what the coupon offer will not help and can cause it to spread more.The price quote of $was in order to perform a complete treatment include mildew eliminator, antibacterial cleaning detergent, organic chemicals and sanitization for the entire system and all vents around the houseThe loyalty to our customers leads us to take a step forward and provide them with all necessary information for continued maintenance and safety of the system and preventing future incidents.You did not have any obligation to get the additional service, you choose not to do so and we respect your decisionMoreover, we also advise that you can go with another service provider to get the work done and if you still want to use the coupon after that, we will honor it.While other companies may charge for travel time and estimate, we provided you a free quoteWe choose to lose the $you agreed to pay but to be honest with youOur team guided to put professionalism before anything elseIn your case you choose to saw it as a “bait and switch" although we were only trying to make things right.Therefore, your claim that "we have to treat the AC unit otherwise we can't perform the air duct" is not truth.You called our office the same day to compaine and I listen to your concern over the phone and explained that we are not forcing you to get the additional service doneIt is only a recommendation, and in your case by performing the regular duct cleaning we take a risk of making the problem worseWe do not want to take this risk.Our best attempt to help you and give you recommendation/free estimate that can save money in the further and/or to avoid disaster, was taken the wrong way.From the first time you contacted our company until today we lost on this case more than $and more than hours of office WorkIndoor air solutions have hundreds of clients that used the same coupon you had, and we have all the invoices to support it.Our office provide you above and beyond of flawless service and we want to believe that this case will be the first and lastI truly hope that after giving a professional aspect of any concerns, you will find that it is important to us to maintain our good reputation and we are always here for positive or negative feedback.Indoor Air Solutions goal was and is always to provide you with the best cleaning services and customer service.Sincerely,Sharon COffice Manager

Business contacted Revdex.com staff to notify them that this is not their customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I would like to share that I did try contacting Indoor Air Solutions Manager/Owner several times over an day period by phoneI did not have a mailing address, and when I tried to confirm a name or mailing address to send a letter to, the staff that answered the phone did not have the information and would have to leave (another) message for the owner to get back to meThe staff also would not provide a full name of the owner *** "C": From your perspective you might have found it easier for you to communicate with me by returning my calls, but you did notI actually got a more thorough and timely response through the Revdex.com. I am skeptical with your answer stating that lots of your customers qualify for the coupon on dryer vent cleaningI also have reached out to Fairfax County Business License to check for myself if you need a license in my area What is your full name for them to look up that there is a license in Delaware?
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This is in response to the letter forwarded to us that was written by Indoor Air Solutions and sent to the Revdex.com in response to our complaint.We would like to make the following points:1. We never agreed to a certain payment and then backed out. On the statement we signed for Indoor Air Solutions when they were at our house it is clearly written that the payment is not settled and needs further discussion: “Payment in discussion w/ office – will be determined later date.” 2. The initial service we requested and agreed to – the $73 charge for cleaning the vents, servicing the furnace, cleaning 2 carpets, cleaning all bathroom exhaust fans, and cleaning the dryer vent – was not completed. The carpets were not cleaned. The vents were not cleaned – the upstairs vents were left on our front porch in a plastic garbage bag (they are still there). The downstairs vents were not removed or cleaned. The bathroom exhaust fans were not cleaned. The dryer vent was not cleaned.3. I had agreed to the removal of toxic black mold, which I was told by the technician that we had. The reason I am not willing to pay for the $375 “removal” of this “black mold” is because after he began work, Dennis later told my husband that we didn’t have black mold.4. Per the terms on the contract, we sent Indoor Air Solutions a letter by certified mail on December 18, 2016 (two days after the incident) stating our complaints. We received a response from the company, but the response did not address our letter. Instead, it was a copy of the contract, a copy of a coupon (not the same coupon that we had used), a copy of our letter, and a request for payment.5. After our experience, I researched Indoor Air Solutions online. Immediately I discovered that our experience was not uncommon and I feel it is important for other consumers to know what to expect when hiring this company. The average rating for Indoor Air Solutions on Yelp is 2 out of 5 stars. Please see text from the following reviews about Indoor Air Solutions pulled from [redacted]:“Beware!  Do not buy a [redacted] or [redacted] deal from this company!  I would give zero stars if I was allowed.  The crew showed up, didnt do a complete job...told us that their main goal was to upsell, and since we did not want to purchase any other services that "we are going to go rip off some other people now" and left.”“BUYER BEWARE. Vendor utilized up-sell, scare tactics, and bait and switch to con our family into agreeing to expensive services.During August of 2015, my husband and I scheduled a vent and duct cleaning that was purchased off of [redacted] for $34.  When the vendor began the service, he informed us that we had a mold infestation and that holes in our ducts had to be repaired. As this home is a fixer upper, we have been conditioned to receiving bad news. I was on my way to a physical therapy session and my husband was pre-occupied with homework. Our serviceman, Luis, was very friendly and appeared trustworthy, so, we trusted him. This was our mistake.Only after they departed did we realize vents were replaced incorrectly, vents were broken, and that the holes in our ducts were replaced with packaging from my husbands sandpaper. He originally thought they were aluminum patches, not noticing the small text. Our freshly painted ceilings and walls were left filthy. Garbage was left in an open bag on the front stoop, and dirt was left throughout our residence. Only then, to our infinite frustration, did we check Yelp and realize we were conned into this service. We only then remembered we had a Home Inspection two months prior, and there was no mold reported. Thus, the servicemen utilized lies and false pretenses to up-sell us into this more expensive package. While we are now aware we should have researched the vendor, we went into the business agreement assuming that all partiers were being truthful. They were not.We attempted to contact Luis, who only received two of our calls. He said a manager would call back, they did not. He then appeared to block our number after a third and fourth call when straight to voicemail.”“If you're willing to spend between $500-$700 for mold treatment of your AC unit, these folks may be right for you.If you received a Val Pak or some other coupon for air duct cleaning at a bargain price of $33, forget about it.  It's a bait and switch, so if you want the switch, go for it.I used a coupon I received via the Val Pak mailer for air duct cleaning for $33.  Once they came to my home they told me that there was mold in the AC unit and it would cost $600+ dollars to clean the mold in the AC unit. I told them that I did not want the mold cleaning done.  I told them I only wanted the air ducts cleaned.  They told me that in order to "do the job right" they had to clean the AC for mold.  I continuously declined the mold service cleaning and they said they would not do the duct cleaning without the mold treatment and left the home.I called to speak to a supervisor who claimed that they want to provide the best service possible and in order to do so, they have to treat the AC units for mold, otherwise they cannot perform the air duct cleaning.  Nowhere in their Val Pak advertisement, does it state that mold treatment to the tune of $600+ is required in order to perform air duct cleaning.This company is engaging in completely deceptive bait and switch advertising.Buyer BEWARE!!”“This company is fraudulent. I found the company through a coupon in the Valupak/money mailer.com envelope. While I thought the $ 34 entire air duct cleaning with unlimited vents/return cleaning was a little unbelievable. I  expected to have to pay an additional cost (the coupons never cover the cost of the service). However I did NOT expect the technician to try to scam me. The tech asked me where the actual air conditioner was located and said he was going to start the cleaning..5 mins later he showed me some photos on his I phone, that he said were of my system,he claimed that my system has a mold problem. He said I needed to pay $600+ for treatment cleaning or $900+ for a black light treatment cleaning. The tech said if I were to agree to this cost today he would take off 15%. I said I was not interested I simply wanted to take advantage of the the coupon option. The tech informed me that if I was not going to address the mold he could not clean my ducts.I DID find a reputable air duct cleaner that cleaned my entire system for about $100 AND BTW there was no mold - this company also asked how he was able to get an iPhone in my duct to take a photo of mold ?This company is a scam - pulling a bait and switch. I don't know if they thought I was an it or just plain gullible.BEWARE”“A complete waste of money. I got a coupon in the mail for a 38$ cleaning of my dryer vent, bathroom fan and A/C ducts and vents. The main guy took a look at my A/C unit and said I had mold and it would cost 575$ to fix. WHAT?! He also said that he couldn't do the A/C vent and duct cleaning due to the mold. WHAT!? Sure there was a small spot of mold (which I easily removed using some natural cleaner later) but I definitely didn't have a huge mold infestation.The guys were in my house for less than 10 minutes. Jose took a shop vac to the outside of my bathroom fan while Alex used a brush to remove some lint from my dryer vent. I could have accomplished both services for free without wasting my time and money on these guys. DONT LET THEM IN YOUR HOUSE.”“I bought a livingsocial deal for the airduct cleaning. I had read the other reviews & thought it would be worth a shot.  I think that the livingsocial deals have put them over their "quota" for scheduling purposes.  I called to schedule an appt the Sunday after I closed on my new house. They confirmed the night before, but then didn't call or show the next day.  When I called their customer service line, they told me my technician was still on his way. My window was 1-5.  At 8:30 p.m., the technician called to apologize because his car broke down & stated that the dispatcher would call me back immediately to reschedule. Noone called. I phoned them the next day and rescheduled for the following Sunday. Again, they confirmed. Noone called or showed up that Sunday either. Finally, I spoke with 3 managers to be "promised" that someone would show up thefollowing Monday afternoon. On the third try, they finally made it. They told me that the coils had "bacteria" growing on them. They wanted $450 to santize them, but were polite when I declined.  They did a good job on the normal air vent/return cleanings, but took my air filter out, which desperately needed to be replaced, and left the dust all over the ground. I would never recommend them to a friend. Beware of this company.....”6. We take issue with the statement from Indoor Air Solutions that we are trying to “get away with free service.” We are not trying to evade paying for agreed services as Indoor Air Solutions represents from their response message to our initial complaint – however, we do not want to pay for services that were prefaced on false information that was provided to us about black mold. In the past few months we’ve had a certified structural engineer, electrician, Insulation Company and other contractors do work at our house, as they can attest we promptly and fully paid them for their services and have never been late on any payments. It is our sincere intent that we come to an equitable solution for this unfortunate issue with Indoor Air Solutions. As a military family who has served in Iraq and Afghanistan and continues to serve as a reservist, it is also unfortunate that Indoor Air Solutions is calling into question our family’s ethical consumer behavior and credibility regarding our complaint. 
Regards,
[redacted]

Indoor Air Solutionsair duct & Carpet CleaningDear [redacted].I am writing with reference to your Revdex.com review on 2/18/15 case #[redacted].| reviewed the information you wrote and investigated the case in order to address your concern about our cleaning services. I would like to apologize...

for the inconvenience you have expressed in your review and like to assure you that we are anxious to retain you as a satisfied customer and will go the extra mile to achieve that! I gathered all the employees that handled your work order and here are the facts about your case from our perspective, here is a short explanation about what we have done for you:* Duct system & Furnace device: Vacuuming dust and using various devices to perform a high pressure suction in order to eliminate dirt. Combined with a rotating brush we also make sure all pollen and other particles are removed.Minimizes microbial growth such as mold and bacteria in your duct system. Air Duct Sanitizing is often used when people have allergies or are moving into a previously occupied home. It is also quite effective in eliminating odors from within the duct work.* Dryer vent cleaning. Lint and debris can build up in the clothes dryer vent blocking air flow and creating potentially hazardous conditions including the possibility for an exhaust fire or carbon monoxide intrusion. A restricted dryer vent reduces airflow and causes your dryer to run hotter and longer, substantially impacting energy efficiency. Excess heat created by poor airflow can ruin your clothes, add dollars to your home's energy bill and increase the wear and tear. We use high pressure air and specialized tools to dislodge the dirt and debris from long vent runs, cleaning the entire length of the vent from the dryer to the outside of your home.* Blower device: Using a high pressure water device, we wash the blower fan from all angles with a water solution combined with a cleaning agents. It is extremely important to clean the blower motor as motor life and performance will be greatly reduced due to dust and dirt buildup. Reduced operating performance translates to high maintenance, operating and energy costs.* Coil cleaning: There are a number of problems that can be associated with dirty coils. A dirty coil may increase power costs, while decreasing the ability of the HVAC system to work to its full potential. Dirty coils may also shorten the life of the HVAC system, while reducing the quality of your home's indoor air quality.* UV-C light + installation: During our visit, our technician explained the benefits of a UV light in your duct system and you have chosen to accept the installation. (UV lamps are designed to bathe your cooling coil with intense UV-C light, similar to sunlight. These lamps sterilize coil surfaces to maximize system efficiency and keep your air clean. The UV-light device itself is a narrow fluorescent like device that we have installed in more than 250 households last year)* Mildew eliminator and anti-bacterial treatment: Ventilation system cleaning by using [redacted] Botanical Disinfectant, organic product, known efficacy in case of mildew concern and or bacteria.By choosing those steps, you have saved a lot of money as neglecting the system probably would have caused you much more that what you have paid for.On the date of the service (2/15/15), while the technician cleaned the duct system as the coupon ($34) you have offered, he found that the system had not been cleaned in a long time, that there is a concern for the presence of mold and other bacteria that grew in the furnace and therefore contaminated air blows into the house every time the system works.Mildew and other indoor pollutants are growing in damp dark places and if not treated properly and at the fight time can develop into more places. Our technician Informed you in the existing situation. He showed you the current state of the furnace and the duct work also recommended a treatment solution according to his experience in the field and gave you a quote for the project.It has been explained to you the consequences involved if you choose not to perform the treatment.It should be noted that we respect your decision not to perform the proposed treatment, if you would - have asked him not to get it done,he would have done it.You did not asked to stop. You requested to get the service done and signed the invoice as a proof for your approval before the team started and after the work completed.Unfortunately, we see a lot of cases of furnace maintenance neglect leading to: increased strain every time it runs, shortening the time of its functioning and impacts of the cumulative pollutant factors in the health of the occupants. This loyalty to our customers leads us to take a step forward and provide them with all necessary information for continued maintenance and safety of the system and preventing future incidents.In addition, you received a complimentary "warranty service appointment". Your free inspection will be performed after 12 months by one phone call to our office you can get your appointment quick and easy.Indoor Air Solutions goal was and is always to provide you with the best cleaning services and customer service. I appreciate you contacting our office to share your concern about the cleaning. I listened to your concerns and offered to resolve it by sending a team to inspect the work and make sure the the cleaning was handled properly.  During this visit, the team will check the work to confirm all aspects of your work order.  In case we will identify deficiencies related to the performed services, we will fix them without additional fees to make sure that you paid for is what you got.  HOWEVER, you refused for the resolution in foul language and threatened that unless you get your money back you will post a bad review.Like I already explained over the phone to you previously the service you received can not be “returned" (like item at the store) exactly like you wouldn't imagine getting a work done from housekeeper / plumber! home designer / painter and ask for your money back the next day after you changed your mind. The work has been completed and this is unacceptable to ask for the money back and finish with a free service.Indoor Air Solutions believe in building trust with our current and potential customers and encourage them to review the service they received unfortunately sometimes people get advantage of the online review tool by posting wrong / false information and mislead others. Hopefully our response will light up this case with more accurate information.I truly hope that after the efforts and hard work that our company have done for you and after giving a professional aspect of any concerns you will find that we have a great costumer service and we do stand behind our work. Our resolution is valid for the next 30 days.Sincerely, Sharon C[redacted] Office Manager.Indoor Air Solutions Inc • [redacted] Kensington MD 20891-2481 - [redacted] Phone: ###-###-#### - www.indoor-airsolutions.com • Fax: ###-###-####

Good Morning,By checking our records we can't find [redacted]. Can you please have her send us the invoice with the correct information, with the voucher number I still can't find her in our system. OrShe can call us/fax us the invoice so we can better assist her with this case.[redacted]

Complaint: #[redacted] 2nd response,[redacted] J [redacted],We have acknowledged your comment to our response and respect your choice not to accept our resolution for this case. We work really hard to maintain a good reputation and to make sure each client will receive full value for every service provided and/or requested. At Indoor Air Solutions we do not provide fraudulent services by telling falsehoods. Our employees are dedicated and strive to provide the best experience to every client, always going the extra mile to achieve that. Although, you received full value for your service which with another company could have cost at least 30% more than what you paid you decided to dispute the credit charge and  to refuse our resolution of refunding you 10% of your confirmed payment. Our company is in line with average market cost for services that we provided and we constantly challenge ourselves to improve and meet the highest standards for our customers. Unfortunately, you as the customer do not see any value in our resolution after all the efforts we made. As a result, our company will proceed with letting the bank dispute what you have submitted as fraudulent charges so that they may decide on which favor to close this case. Sincerely,Sharon C[redacted] Office Manager.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because the argument is invalid. While I appreciate the gesture of 10%, I do not feel that this sufficient.The business argues that the this service was requested. While I do not argue the fact that I agreed to the service and signed the bill, this was after the servicemen stated I 'had' a mold infestation. The business letter states that the serviceman said 'may.' These are two different words and conditions. Therefore, the contract that was agreed to was fraudulent because the information provided was inaccurate, lacked empirical basis, and was not credible. The serious issue here is that servicemen are stating things, which may be their opinions, as facts in order to startle and scare people into more expensive programs. They then charge higher than market price for these services. A comparable cleaning would have been $400-500, not $800. This company is defrauding consumers by telling falsehoods. This is unethical.The servicemen also stated he would remove a ball from the vents, and failed to do so. They stated they would fix holes in our vents, they failed to do so. They left a mess and broke registers. I have already fixed their discrepancies, so I don't see the value in a visit. Additionally, I am not sure how the business itself would have an unbiased perspective on the matter.I continue to seek a full refund, but would accept compensation that would make this cleaning more in line with the average market costs of the area. 
Regards,
[redacted]