Indoor Comfort LLC

I had an [redacted] system replacement installed this spring, the install was timely and was done in one day (took most of the day since I have dual systems) after months the system is working perfectly, the air quality in my house has improved drastically and my energy bills have significantly gone down (hard to say by how much since last summers were quite different)I not only would recommend Indoor Comfort but also the [redacted] carrier system

As I stated previously, the issue with the tile has nothing to do with the furnace installThe customer tiled around the previous furnace and the new furnace we installed was smallerThe tile does not match up because no furnace exists that is the same size and previous furnaceThe wiring issue was also the existing wiring and has nothing to do with the furnace that Indoor Comfort installedThe wiring is in a junction box in the ceiling that we did not touchThe service call was due to the wiring in the junction boxThe warranty covers mechanical failure of equipment that we installedThis was not a mechanical issue with the installationI have no problem reinstating the warranty once the service call has been paidThe manufacturer warranty remains in effect

Indoor Comfort sent our lead technician out on 8/19/It was determined that we installed an air conditioner that was the same size as the previous equipment in the homeIndoor Comfort and MrGill came to the conclusion that we will upgrade the unit to a bigger unit at only the cost of equipment and that we would provide the installationThe new unit was installed on 8/26/Customer is satisfied with the results

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11113816, and find that this resolution is satisfactory to me.? Indoor comfort LLC agreed to replace the Evaporator cased coil I have CNPVP4821ALA with a larger Evaporator cased coil CNPVP6124ALA this will give me the SEER: and EER: The install date is setup for March it will be installed, properly filled and testedTom & Kelly [redacted] n Sincerely, Tom And Kelly [redacted] n

The information the customer requested was sent out todayWe will also follow up with customer to verify all and correct information has been received

Initial Business Response / [redacted] (1000, 6, 2015/09/10) */ Contact Name and Title: Lora [redacted] Contact Phone: [redacted] Contact Email: [redacted] We have contacted MrArnold and have corrected the problem on 9/5/Customer is satisfied with the results! Thank you!! Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Problem was resolved

We have come to an agreement with Mr [redacted] and the situation will be rectified in the spring when the weather permitsWe agreed to change out the coil and charge the unit at the same time and the temperature needs to be above degrees

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Guy [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11113816, and find that this resolution is satisfactory to meIndoor comfort LLC agreed to replace the Evaporator cased coil I have CNPVP4821ALA with a larger Evaporator cased coil CNPVP6124ALA this will give me the SEER: and EER: The install date is setup for March it will be installed, properly filled and testedTom & Kelly [redacted] n Sincerely, Tom And Kelly [redacted] n

Ihad a am to am apt, recieved call at 11:saying will be there at 1, never showed up, tried to call tech at then at no answerI wasted an entire saturday, would not recommend

Initial Business Response /* (1000, 6, 2015/09/10) */
Contact Name and Title: Lora ***
Contact Phone: ***
Contact Email: ***
We have contacted MrArnold and have corrected the problem on 9/5/Customer is satisfied with the results! Thank you!!
Initial
Consumer Rebuttal /* (2000, 8, 2015/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Problem was resolved

We have come to an agreement with Mr*** and the situation will be rectified in the spring when the weather permitsWe agreed to changeout the coil and charge the unit at the same time and the temperature needs to be above degrees

We have come to an agreement with Mr*** and the situation will be rectified in the spring when the weather permitsWe agreed to changeout the coil and charge the unit at the same time and the temperature needs to be above degrees

Initial Business Response /* (1000, 6, 2015/09/10) */
Contact Name and Title: Lora ***
Contact Phone: ***
Contact Email: ***
We have contacted MrArnold and have corrected the problem on 9/5/Customer is satisfied with the results! Thank
you!!
Initial Consumer Rebuttal /* (2000, 8, 2015/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Problem was resolved

We will again send all paperwork by the end of today and send the Revdex.com copies of what customer has requested by the end of the day

Indoor Comfort sent our lead technician out on 8/19/It was determined that we installed an air conditioner that was the same size as the previous equipment in the homeIndoor Comfort and MrGill came to the conclusion that we will upgrade the unit to a bigger unit at only the cost of equipment
and that we would provide the installationThe new unit was installed on 8/26/Customer is satisfied with the results.

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID 11113816, and find that this resolution is satisfactory to me. Indoor comfort LLC agreed to replace the Evaporator cased coil I have CNPVP4821ALA with a larger Evaporator cased coil CNPVP6124ALA this will give me the SEER: and EER: The install date is setup for March it will be installed, properly filled and testedTom & Kelly ***n
Sincerely,
Tom And Kelly ***n

We have fixed the problem and customer is happy with the solution

As I stated previously, the issue with the tile has nothing to do with the furnace installThe customer
tiled around the previous furnace and the new furnace we installed was smallerThe tile does not match up because no furnace exists that is the same size and previous furnaceThe wiring issue was also the existing wiring and has nothing to do with the furnace that Indoor Comfort installedThe wiring is in a junction box in the ceiling that we did not touchThe service call was due to the wiring in the junction boxThe warranty covers mechanical failure of equipment that we installedThis was not a mechanical issue with the installationI have no problem reinstating the warranty once the service call has been paidThe manufacturer warranty remains in effect

Complaint: ***
I am rejecting this response because:I stend by my original claimSteve from Indoor Comfort simpledeny everything once again
Sincerely,
Andrzej ***