Indoor Comfort LLC

The information the customer requested was sent out todayWe will also follow up with customer to verify all and correct information has been received.

Complaint:
I am rejecting this response because:We have been told by the business that the rebate was applied for, but it has not been receivedThe business responded the paperwork was sent so we could apply for the rebate on our ownThe paperwork was never receivedWe have lost the ability to get the rebate and now feel the business should pay us the amount of the rebate,
Sincerely,
Tom ***

Complaint:
I am rejecting this response because:We have been told by the business that the rebate was applied for, but it has not been receivedThe business responded the paperwork was sent so we could apply for the rebate on our ownThe paperwork was never receivedWe have lost the ability to get the rebate and now feel the business should pay us the amount of the rebate,
Sincerely,
Tom ***

Indoor Comfort sent our lead technician out on 8/19/It was determined that we installed an air conditioner that was the same size as the previous equipment in the homeIndoor Comfort and MrGill came to the conclusion that we will upgrade the unit to a bigger unit at only the cost of equipment
and that we would provide the installationThe new unit was installed on 8/26/Customer is satisfied with the results

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Guy ***

not sure why homeowner didn't get rebate but Indoor Comfort will refund customer the $and see if we can retieve the $350.00Steve

Initial Business Response /* (1000, 6, 2015/09/10) */
Contact Name and Title: Lora ***
Contact Phone: ***
Contact Email: ***
We have contacted MrArnold and have corrected the problem on 9/5/Customer is satisfied with the results! Thank you!!
Initial
Consumer Rebuttal /* (2000, 8, 2015/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Problem was resolved

We will again send all paperwork by the end of today and send the Revdex.com copies of what customer has requested by the end of the day.?

I had an [redacted] system replacement installed this spring, the install was timely and was done in one day (took most of the day since I have dual systems) after 6 months the system is working perfectly, the air quality in my house has improved drastically and my energy bills have significantly gone down (hard to say by how much since last 2 summers were quite different). I not only would recommend Indoor Comfort but also the [redacted] carrier system.

Indoor Comfort sent our lead technician out on 8/19/16. It was determined that we installed an air conditioner that was the same size as the previous equipment in the home. Indoor Comfort and Mr. Gill came to the conclusion that we will upgrade the unit to a bigger unit at only the cost of...

equipment and that we would provide the installation. The new unit was installed on 8/26/2016. Customer is satisfied with the results.

Ihad a 8 am to 11 am apt, recieved call at 11:30 saying will be there at 1, never showed up, tried to call tech at 2 then at 3 no answer. I wasted an entire saturday, would not recommend.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID 11113816, and find that this resolution is satisfactory to me. Indoor comfort LLC agreed to replace the Evaporator cased coil I have CNPVP4821ALA with a larger Evaporator cased coil CNPVP6124ALA this will give me the SEER: 14.5 and EER: 12. The install date is setup for March 25 2016 it will be installed, properly filled and tested. Tom & Kelly [redacted]n
Sincerely,
Tom And Kelly [redacted]n

We have fixed the problem and customer is happy with the solution.

The information the customer requested was sent out today. We will also follow up with customer to verify all and correct information has been received.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID 11113816, and find that this resolution is satisfactory to me. 
Indoor comfort LLC agreed to replace the Evaporator cased coil I have CNPVP4821ALA with a larger Evaporator cased coil CNPVP6124ALA this will give me the SEER: 14.5 and EER: 12. The install date is setup for March 25 2016 it will be installed, properly filled and tested. Tom & Kelly [redacted]n
Sincerely,
Tom And Kelly [redacted]n

We have come to an agreement with Mr. [redacted] and the situation will be rectified in the spring when the weather permits. We agreed to change
out the coil and charge the unit at the same time and the temperature needs to be above 60 degrees.

Terrible customer service...been trying to resolve an issue for over a year. We have had to call them as they have promised to followup up and resolve many times. NEVER received a call back. The so-called Office Manager stated several times that the Owner..Steve... would call back...well NEVER happens!
Still waiting!!!!