Indoor Comfort Team

Awesome! Our thermostat abruptly quitJason came out diagnosed the problem lickety-split but also found some dangerous issues inside our furnaceNo wanting any explosive surprises I asked him to please-please repair/replace any sketchy pieces/parts in addition to replacing our thermostatHe found five leaks in addition to improperly installed flex-line & some corner-cutting by previous less-awesome furnace techniciansThank you, Jason & Indoor Comfort Team

A repair guy came out and tinkered around for a few minutes and it was fixedIt wasn't a serious problem and they didn't gouge me on the billThanks for your honesty guys!

This is and completely unnecessary complaint.The purchasing agreement is in the name of the property owner/purchaser, as stated on the accepted/signed agreement The warranty is registered according to the name listed on the signed purchasing agreement, as well as the invoice and all other paperwork The complainant reviewed, approved and signed this purchasing agreement.Our Install Manager has followed up on the installation and communicated with the customer and StLouis County inspector The job was completed and passed all inspections We at Indoor Comfort Team don’t feel that we have done anything wrong, we do this every day, and we have never encountered a problem over warranty registrations.Frankly we are very surprised that he has complained to the Revdex.com over what name/address the warranty is to be registered to instead of communicating to usIf he would like the warranty registered to a different address or name, all he should do is call our office and ask us to assist himWe will do everything in our power to communicate with the manufacturer’s registration department, and ask them to assist our customerWe want to add; We have called him several times, we have all the call recordings to prove it, and asked what it is that he wants us to help him with, just to clarify how he wants this done, he responded rudely and refused to give any answer on how he wants us to assist him regarding this matter.We at Indoor Comfort Team are committed to 100% customer satisfaction, we have done everything to understand his demands, we are still willing to do what it takes to make him happy.For Revdex.com to reviewWe are including documents, to prove that we didn’t make any errors, we just followed standard registration protocol

Consistently provide quality work

Ron from Indoor Comfort Team came to service the heating system todayHe was courteous, professional, knowledgeable and informativeRon was very conscious of keeping his shoes covered and clean while walking throughout the house

My husband and I were absolutely amazedThese guys were so professional and on time that I couldn't believe itThey were so friendly throughout the whole process of picking the right furnace for our home, to scheduling installation, to the installation itself, and the clean up at the end was extraordinaryThis is definitely the company we would recommend to all our friends and family, and we will be using them in the future for all our heating and cooling needs

This customer called our service department on the morning of? July 2nd? and? reported that her AC system was not cooling? her home.? We? immediately? sent a? technician to her home, and within approximately two hours from her call, her AC was? brought? back into operation and cooling her home, at no charge to her, even? though the? cause? was not due to? ? newly installed equipment by Indoor Comfort Team.? ? ? The reason for her recently installed AC unit not cooling was a small leak in? the old,? existing? refrigerant? lines, which are not covered under any warranties.? There? were? no leaks within any recently installed equipment.? ? (Which was detected and repaired free of charge as a? courtesy for an elderly customer on a fixed income.)? On May 15th? the? customer? purchased a new Condenser and Evaporator coil.? The? customer did not? ? purchase? a complete HVAC system from Indoor Comfort Team, including? refrigerant? lines.? At the time of the sale? and installation, the customer? was? verbally informed, as well as in writing, that only new parts installed by Indoor Comfort Team have manufacturer’s and installer’s warranties;? all other components and parts of their existing HVAC system which? will be re-used are not covered by new? equipment? warranties.? ? All this was disclosed at the time of the sale, and the customer understood and signed and accepted? the disclosure.? The customer stated in her complaint there was a? leak? in the new equipment.? ? ? Our diagnostics ticket clearly show and state a leak was detected in? old? refrigerant? lines.? The? customer was shown and explained this at the time of repair.? (Please see attached service records.)? ? The customer stated in her complaint that? somehow? our installers created a hole.? This is? ridiculous? statement, we have no response? to? ? it.? ? Customer stated in her? complaint? how she feels she does not? have a new product, since the leak was repaired.? A leak was found in old refrigerant lines; we did not? install them and? they? are not? under any warranties.? We repaired the? leak at no charge,? because? we had sympathy an elderly customer and? wanted to help anyone on a? fixed income.? The customer stated in her? ? complaint that? she wants 25%? reimbursement? of the cost of what she paid for the recently installed unit, or she wants a new unit for free.? ? We talked to this customer and tried to? explain? we cannot make a warranty claim on a? brand-new? unit that operates 100% within all manufacturers specifications;? there was and is nothing wrong with the equipment we installed.? ? The? problem was caused by a leak in refrigerant lines that are not part of the new unitWe? repaired? the leak FREE of charge, even? though? we did not have to.? Now she is? asking for money backWe talked multiple times and tried to? explain? this, however, she would not listen.? We? believe? she? is trying to take advantage of our good ethical business? approach? to this situation.? We showed her we care and we did not charge her? for the repair which? would normally cost several hundred dollars.? ? ? *Please listen to the attached audio recording where we are trying to explain this to her, she simply does not want to listen.? ? ? *Please see attached installation order, which shows we did not install? refrigerant? lines.? We had to reuse them in order to keep installation costs down.? *Please see attached installation? disclosures, which shows we? explained? all of this upfront at the time of sale.? *Please see attached service ticket, which shows that we explained all this at the time of repair.? We did? not? charge her for the repair? which was not covered under any valid warranties.? ? ?

Adam fixed the central air quickly and efficientlyI am definitely going to use "Indoor Comfort Team" for any future work

June 16, Review Indoor Comfort Team, Telegraph Rd, StLouis, MO 314-894- As of June 14, 2016, (Tue), our air condition unit quit workingI could hear a humming sound from the AC unit as though electrical power was flowing but the unit’s fan blades would not spin to draw air in; and the unit itself was generated heat and getting hot when I touched the units housingWe were in a desperate situation what with the day time heat temperature a steady degrees or greaterFor two days and two nights my family suffered without a working AC unit during those deplorable hot days and the unpleasant nights As winds-of-fortune would have it I found a newspaper coupon for $AC diagnostic from Indoor Comfort Team.They specialize in Plumbing, HVAC, and ElectricalIn view of my families direr situation, I believe providence lead me to find Indoor Comfort Team’s coupon advertisementHowever, before I called Indoor Comfort Team for an appointment I researched this company using the Revdex.com (Revdex.com) website (always a great idea to first research a business reputation rather than be sorry later)Also I did an internet search to read current and past reviews on this companyI felt confident in my research of Indoor Comfort Team’s ability to diagnose my AC unit’s electrical issue; and trustworthiness to do repairs The next morning (June 15) (Wed) I called Indoor Comfort Team and spoke with Carrie, Customer ServiceShe patiently listened to my explanation of my AC unit’s failure to workShe was so understanding and immediately directed my call to the service managerI appreciate Carrie’s courteous handling of my phone call and her understanding of my families immediate plightWithin minutes I spoke with Jeremy, Service Manager and explained my families dilemmaHe was able to give me appointment that next day, Thursday (June 16)I must acknowledge Jeremy for his outstanding customer service etiquette, and his patience as I explained my AC unit’s failure to workI am grateful Jeremy took the time to listen to me Then on my scheduled appointment date June 16, 2016, (Thu), Indoor Comfort Team Service Technician, Shawn arrived my homeShawn patiently listened to my explanation of my AC unit’s failure to workHe did a visual assessment of my AC unit and then proceeded to diagnose the unit’s electrical issue by testing the electrical voltage system in the unit itselfIn addition, he did a thorough job of the process-of-elimination by evaluating the power source from the electrical fuse box to the programmable thermostat to the unit’s electrical systemAfter about minutes Shawn was able to ascertain that the AC unit’s capacitor needed to be replacedSean soon had my AC unit working like a charmI must acknowledge Sean for his professionalism, and his excellent customer service, and his superb electrical working knowledge Also, I would like to thank Jean, Office Manager for taking the time to listen to my positive experienceI asked Jean where can I post my feedback and she guided me where on the internet and social media to do this I am well pleased with Indoor Comfort Team’s servicesI highly recommend them as a “Choice” to perform diagnosis of your air conditioning issues and as needed for repairsThey also advertise services for Heating, Plumbing, Indoor Air Quality, Attic Insulation, Electrical, and Duck WorksIndoor Comfort Team’s motto ”We know this to be true: Happy Customers = Repeat & Referral Business!”I attest to Indoor Comfort Team’s performance for a Job-Well-Done! Within hours (days) my family once again live in the comfort of our home Sincerely, Kristie, Fenton MO

Nothing but great things to say about these guys

Complaint: [redacted] I am rejecting this response because:Indoor Comfort Team are habitual ***!!!!!!!!!!!!!!!!My original complaint explains their non-existing Customer ServiceAny [redacted] knows when you have a DUPLEX property there are TWO ADDRESSES.It is very important "after the fact" to have the CORRECT address of where the equipment was installedIndoor Comfort Team just doesn't get it!!!!!!!!!!When you tell me that it is "my fault" the wrong address is on ALL paperwork is INSANEI met with salesman times "face to face" & times by phone.Indoor Comfort Team has the HABIT of having Customers sign BLANK COPIES of work completedI have copies of them.I have had another QUALIFIED Trane Dealer to repair defects UNDER WARRANTY Sincerely, [redacted]

Wonderful installation of HVAC systems The process from sales call, to installation, to customer service follow up was first class I highly recommend this firm and their installers

They were very helpful and the service was remarkableHighly recommended

Its not often that I'm impressed with repair folks from the get go, but stop the pressesIndoor Comfort Team has earned my respect!
Ron came out, looked at my heater and knew immediately what needed to be doneHe was affable, honest and my heater works flawlesslyThank you Ron and thank you IndoorI highly recommend them to anyone wanting honest, knowledgeable and very friendly furnace repair

This is and completely unnecessary complaint.The purchasing agreement is in the name of the property owner/purchaser, as stated on the accepted/signed agreement. The warranty is registered according to the name listed on the signed purchasing agreement, as well as the invoice and all
other paperwork The complainant reviewed, approved and signed this purchasing agreement.Our Install Manager has followed up on the installation and communicated with the customer and StLouis County inspector. The job was completed and passed all inspections. We at Indoor Comfort Team don’t feel that we have done anything wrong, we do this every day, and we have never encountered a problem over warranty registrations.Frankly we are very surprised that he has complained to the Revdex.com over what name/address the warranty is to be registered to instead of communicating to usIf he would like the warranty registered to a different address or name, all he should do is call our office and ask us to assist himWe will do everything in our power to communicate with the manufacturer’s registration department, and ask them to assist our customerWe want to add; We have called him several times, we have all the call recordings to prove it, and asked what it is that he wants us to help him with, just to clarify how he wants this done, he responded rudely and refused to give any answer on how he wants us to assist him regarding this matter.We at Indoor Comfort Team are committed to 100% customer satisfaction, we have done everything to understand his demands, we are still willing to do what it takes to make him happy.For Revdex.com to reviewWe are including documents, to prove that we didn’t make any errors, we just followed standard registration protocol

I had a great experienceI will definitely contact Indoor Comfort Team again in the future

These guys are honest and knowledgeableI am really impressed, and will only use these guys from now on

I just had the best experience with this company - Indoor Comfort Team of StLouis !! They were honest efficient and courteous from Adam, who I spoke with on the phone, to Mike, who came to my home and quickly diagnosed and easily fixed the problemAnother company told me my entire furnace would need to be replaced costing thousands They deserve their star status

I have used them once, on emergency service call, they came out and repaired my furnace/electrical issue in no time, as we know these types of services are not cheap, but response, punctuality, honest explanation of issue and service beats in value high cost, they are very honest and experienced, I loved the fact that technician explained everything in detail and made me aware of what he was doing, I strongly recommend them to anyone in need of Service for Electrical services or HVACr

Last winter on a Saturday night my gas heating system broke downFound Indoor Comfort's number and called them and the same night the heat was up and runningI recommend them highly to all my friends and family