Indoor Comfort Team

Adam really know his stuffHe was on time, polite, and most importantly he really knows his stuff

The tech that fixed our furnace was a great guyHe worked fast and kept everything very clean

Their prices are reasonable! We were so pleased with the entire experienceIf you have any issues with your AC or heating unit no need to look any furtherIndoor Comfort is the only place you should consider

This customer called our service department on the morning of July 2nd and reported that her AC system was not cooling her home. We immediately sent a technician to her home, and within approximately two hours from her call, her AC was brought back
into operation and cooling her home, at no charge to her, even though the cause was not due to newly installed equipment by Indoor Comfort Team. The reason for her recently installed AC unit not cooling was a small leak in the old, existing refrigerant lines, which are not covered under any warranties. There were no leaks within any recently installed equipment. (Which was detected and repaired free of charge as a courtesy for an elderly customer on a fixed income.) On May 15th the customer purchased a new Condenser and Evaporator coil. The customer did not purchase a complete HVAC system from Indoor Comfort Team, including refrigerant lines. At the time of the sale and installation, the customer was verbally informed, as well as in writing, that only new parts installed by Indoor Comfort Team have manufacturer’s and installer’s warranties; all other components and parts of their existing HVAC system which will be re-used are not covered by new equipment warranties. All this was disclosed at the time of the sale, and the customer understood and signed and accepted the disclosure. The customer stated in her complaint there was a leak in the new equipment. Our diagnostics ticket clearly show and state a leak was detected in old refrigerant lines. The customer was shown and explained this at the time of repair. (Please see attached service records.) The customer stated in her complaint that somehow our installers created a hole. This is ridiculous statement, we have no response to it. Customer stated in her complaint how she feels she does not have a new product, since the leak was repaired. A leak was found in old refrigerant lines; we did not install them and they are not under any warranties. We repaired the leak at no charge, because we had sympathy an elderly customer and wanted to help anyone on a fixed income. The customer stated in her complaint that she wants 25% reimbursement of the cost of what she paid for the recently installed unit, or she wants a new unit for free. We talked to this customer and tried to explain we cannot make a warranty claim on a brand-new unit that operates 100% within all manufacturers specifications; there was and is nothing wrong with the equipment we installed. The problem was caused by a leak in refrigerant lines that are not part of the new unitWe repaired the leak FREE of charge, even though we did not have to. Now she is asking for money backWe talked multiple times and tried to explain this, however, she would not listen. We believe she is trying to take advantage of our good ethical business approach to this situation. We showed her we care and we did not charge her for the repair which would normally cost several hundred dollars. *Please listen to the attached audio recording where we are trying to explain this to her, she simply does not want to listen. *Please see attached installation order, which shows we did not install refrigerant lines. We had to reuse them in order to keep installation costs down. *Please see attached installation disclosures, which shows we explained all of this upfront at the time of sale. *Please see attached service ticket, which shows that we explained all this at the time of repair. We did not charge her for the repair which was not covered under any valid warranties.

Under all valid warranties, our company has addressed all concerns in regards to equipment issues this customer has had, their equipment is operating well.After seeing this complaint we reached out to this customer and asked why? This customer has told us, possibly Revdex.com has got this complaint
wrongly submitted against us as service provider, instead of making claim against equipment manufacturer.This customer promised that they will reach out to Revdex.com and have this complaint removed of our file as it was not necessary to make complaint against Indoor Comfort Team.We at Indoor Comfort Team, are waiting for this customer to remove/delete this complaint as it is untruthful and was not necessary. Regards,Indoor Comfort Team Management

I'm just an regular guy but was treated like VIP! What impressed me the most was how they handled portions of the project were I wasn't completely satisfiedThey weren't really at fault but they continually communicated with me (the owner Adam even called) and worked with me until I reached total satisfactionEvery member of the indoor comfort team was polite and professionalThe installation team was timely, knowledgeable, and displayed high level of integrity and excellence in their workIf I had to start an HVAC company I would look for guys just like RussThey should be very very proud! I will call back if I have any further heating and cooling needs

Mike was the man!

I definitely recommend them and will call them again when I decide to get a new HVAC
Also, they're very professional, courteous and straightforward

He did a great job & had very reasonable pricing

Very impressedGot a quick callback and a repairman was out within four hoursHe fixed my gravity furnace quickly for a reasonable price and both he and the phone dispatcher were very polite and professionalW

Complaint: ***
I am rejecting this response because:Indoor Comfort Team are habitual ***!!!!!!!!!!!!!!!!My original complaint explains their non-existing Customer ServiceAny *** knows when you have a DUPLEX property there are TWO ADDRESSES.It is very important "after the fact" to have the CORRECT address of where the equipment was installedIndoor Comfort Team just doesn't get it!!!!!!!!!!When you tell me that it is "my fault" the wrong address is on ALL paperwork is INSANEI met with salesman times "face to face" & times by phone.Indoor Comfort Team has the HABIT of having Customers sign BLANK COPIES of work completedI have copies of them.I have had another QUALIFIED Trane Dealer to repair defects UNDER WARRANTY
Sincerely,
*** ***

This is false and completely unnecessary complaint.The purchasing agreement is in the name of the property owner/purchaser, as stated on the accepted/signed agreement.  The warranty is registered according to the name listed on the signed purchasing agreement, as well as the invoice and all...

other paperwork.   The complainant reviewed, approved and signed this purchasing agreement.Our Install Manager has followed up on the installation and communicated with the customer and St. Louis County inspector.  The job was completed and passed all inspections.  We at Indoor Comfort Team don’t feel that we have done anything wrong, we do this every day, and we have never encountered a problem over warranty registrations.Frankly we are very surprised that he has complained to the Revdex.com over what name/address the warranty is to be registered to instead of communicating to us. If he would like the warranty registered to a different address or name, all he should do is call our office and ask us to assist him. We will do everything in our power to communicate with the manufacturer’s registration department, and ask them to assist our customer. We want to add; We have called him several times, we have all the call recordings to prove it, and asked what it is that he wants us to help him with, just to clarify how he wants this done, he responded rudely and refused to give any answer on how he wants us to assist him regarding this matter.We at Indoor Comfort Team are committed to 100% customer satisfaction, we have done everything to understand his demands, we are still willing to do what it takes to make him happy.For Revdex.com to review. We are including 4 documents, to prove that we didn’t make any errors, we just followed standard registration protocol.

Consistently provide quality work.

Under all valid warranties, our company has addressed all concerns in regards to equipment issues this customer has had, their equipment is operating well.After seeing this complaint we reached out to this customer and asked why? This customer has told us, possibly Revdex.com has got this complaint...

wrongly submitted against us as service provider, instead of making claim against equipment manufacturer.This customer promised that they will reach out to Revdex.com and have this complaint removed of our file as it was not necessary to make complaint against Indoor Comfort Team.We at Indoor Comfort Team, are waiting for this customer to remove/delete  this complaint as it is untruthful and was not necessary. Regards,Indoor Comfort Team Management

Very reputable, I recommend him highly

Wonderful installation of 2 HVAC systems. The process from sales call, to installation, to customer service follow up was first class.

I highly recommend this firm and their installers.

June 16, 2016 Review
Indoor Comfort Team, 2613 Telegraph Rd, St. Louis, MO 63125 314-894-8200

As of June 14, 2016, (Tue), our air condition unit quit working. I could hear a humming sound from the AC unit as though electrical power was flowing but the unit’s fan blades would not spin to draw air in; and the unit itself was generated heat and getting hot when I touched the units housing. We were in a desperate situation what with the day time heat temperature a steady 95 degrees or greater. For two days and two nights my family suffered without a working AC unit during those deplorable hot days and the unpleasant nights.

As winds-of-fortune would have it I found a newspaper coupon for $39.00 AC diagnostic from Indoor Comfort Team.They specialize in Plumbing, HVAC, and Electrical. In view of my families direr situation, I believe providence lead me to find Indoor Comfort Team’s coupon advertisement. However, before I called Indoor Comfort Team for an appointment I researched this company using the Revdex.com (Revdex.com) website (always a great idea to first research a business reputation rather than be sorry later). Also I did an internet search to read current and past reviews on this company. I felt confident in my research of Indoor Comfort Team’s ability to diagnose my AC unit’s electrical issue; and trustworthiness to do repairs.

The next morning (June 15) (Wed) I called Indoor Comfort Team and spoke with Carrie, Customer Service. She patiently listened to my explanation of my AC unit’s failure to work. She was so understanding and immediately directed my call to the service manager. I appreciate Carrie’s courteous handling of my phone call and her understanding of my families immediate plight. Within minutes I spoke with Jeremy, Service Manager and explained my families dilemma. He was able to give me appointment that next day, Thursday (June 16). I must acknowledge Jeremy for his outstanding customer service etiquette, and his patience as I explained my AC unit’s failure to work. I am grateful Jeremy took the time to listen to me.

Then on my scheduled appointment date June 16, 2016, (Thu), Indoor Comfort Team Service Technician, Shawn arrived my home. Shawn patiently listened to my explanation of my AC unit’s failure to work. He did a visual assessment of my AC unit and then proceeded to diagnose the unit’s electrical issue by testing the electrical voltage system in the unit itself. In addition, he did a thorough job of the process-of-elimination by evaluating the power source from the electrical fuse box to the programmable thermostat to the unit’s electrical system. After about 40 minutes Shawn was able to ascertain that the AC unit’s capacitor needed to be replaced. Sean soon had my AC unit working like a charm. I must acknowledge Sean for his professionalism, and his excellent customer service, and his superb electrical working knowledge.

Also, I would like to thank Jean, Office Manager for taking the time to listen to my positive experience. I asked Jean where can I post my feedback and she guided me where on the internet and social media to do this.

I am well pleased with Indoor Comfort Team’s services. I highly recommend them as a “Choice” to perform diagnosis of your air conditioning issues and as needed for repairs. They also advertise services for Heating, Plumbing, Indoor Air Quality, Attic Insulation, Electrical, and Duck Works. Indoor Comfort Team’s motto ”We know this to be true: Happy Customers = Repeat & Referral Business!”. I attest to Indoor Comfort Team’s performance for a Job-Well-Done! Within 48 hours (2 days) my family once again live in the comfort of our home. Sincerely, Kristie, Fenton MO

I have nothing but great things to say about Indoor Comfort Team! I manage a few properties and he is always there to answer any questions and can usually get to my tenant in less than a day! I'm almost afraid to let everyone know how great he is because then he would get too busy for me!

I called Indoor Comfort Team, and they came out in about 3 hours, yes , I was amazed too!.
Within about 20 minutes they had found the problem and had it all working again. They did a great job, were quick and clean, and it still is working great.

Call them on mon. Eric gave me a 10 to 11 window next day. Not this 10 to 4 [redacted] and shows up at 3:55. Eric was early too. Explained to Eric the problem. He opened the lid and looked at it for a min. Resolved it immediately. He knew exactly what to do. He took the time to explained what happened. He even vacuum the inside of the furnace for me. I will call them from now on if my furnace is not working. The five stars is well deserved. Thank you Eric