[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI accept the refund and waive any claim Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Sir [redacted] 2:PM (minutes ago)Re: ID # [redacted] - Motor Vehicle Protection ServiceDear Ms*** Here is question for the companyHow can this organization say here is a check that was paid for 845.40, but there is a return check fee for $35.00? We never received a check the first time, so the amount that sent was $Here is a copy of the pay stub[redacted] Regards, [redacted]
I am rejecting this response because:I’m sending you this letter regarding my case for my motherI have communicated which you several times over the phoneI have never received a reply back from the organization first email, that I filed a complaint ID [redacted] againstEach time you informed me that you will reach out to the organization and I was hoping that we would get a reply back regarding this matterI was hoping that we as adults would come to a final outcome, regarding my complaints with this companyIn my defense if I did something wrong I apologize but the way I see how to reply back on this situation was to agree to the terms and I did I sent you a copy of the power of attorneySomeone from this organization could take the time to respond back to me in a timely matterReviewing the situation and will get right back with meCould you please tell me what the best option is regarding this matter reopen the case for continuing communicating back and forth over the phone and an emailPlease advise me with your professional opinion regarding this case.YOUR MESSAGE FROM BUSINESS:Please accept this response on behalf of Motor Vehicle Protection Corp While we respect the representations set forth in the Complaint, we must request, as a matter of policy, a copy of the Power of Attorney Upon receipt of that document, we will review the merits of the Complaint, provide a proper response and, if warranted, issue a refund We thank the complainant in advance for his cooperation in this regard
Dear *** ***: There seems to be some confusion On January 16th, the company submitted the following response to the complaint: Motor Vehicle Protection Corp("MVP") respectfully submits this message in response to the Complaint filed in the above-referenced matter Based on our review of the file and the Complaint, it appears that, although the complainant seems to be challenging the validity of the service contract, he did previously submit a claim under its terms and conditions Before considering the issuance of a refund, MVP requests that the complainant confirm his position as to the submitted repair claim and, more specifically, whether he would waive any claim related to or arising from that repair claim in the event that a refund is issued. This response required confirmation from the customer that he is waiving any repair claims in the event that a refund is issued The next communication that we received was confirmation that the complaint was resolved Now, we understand that a "rejection" has been submitted in which the customer is stating that he accepted the refund offer We received no communication that would be considered an acceptance and, again, the offer of any refund was contingent upon the customer's waive of any repair claims To be clear, MVP is still willing to consider the issuance of a refund provided the waiver issue is resolved Kindly contact my office with any further inquiries ***.Sincerely,*** ***
Motor Vehicle Protection Corp("MVP") respectfully submits this message in response to the Complaint filed in the above-referenced matter Based on our review of the file and the Complaint, it appears that, although the complainant seems to be challenging the validity of the service contract,
he did previously submit a claim under its terms and conditions Before considering the issuance of a refund, MVP requests that the complainant confirm his position as to the submitted repair claim and, more specifically, whether he would waive any claim related to or arising from that repair claim in the event that a refund is issued
I sent you everything that you asked for in a timely manner trying to resolve the situationAfter reading your message you sent regarding appropriate refund.This message is not affirming anything I'm unclear on what your company feels is appropriate refundAre you talking about a full refund or 3/4, half? This message was very vague on what your company is planning to doThat you are willing to refund what I'm I agreeing toWhen I read this message it sound like large organization is takingadvantage of the weak and elderly consumer. Complaint: ***
I am rejecting this response because:
Now that we have received the Power of Attorney for the contract holder, we will process and issue the appropriate refund within the next business days
Complaint: [redacted]
I am rejecting this response because:
Hi,Some months ago I made the complaint referenced above. The resolution involved the company refunding the money paid, to which I agreed. However, to date, I have not received anything. Please advise.Thanks,[redacted]
Please accept this response on behalf of Motor Vehicle Protection Corp. While we respect the representations set forth in the Complaint, we must request, as a matter of policy, a copy of the Power of Attorney. Upon receipt of that document, we will review the merits of the Complaint, provide a proper response and, if warranted, issue a refund. We thank the complainant in advance for his cooperation in this regard.
Dear Ms. [redacted]: Motor Vehicle Protection Corp. ("MVP") respectfully submits this response to the above-reference complaint. First and foremost, the contract information that MVP culls is obtained from public sources, and is limited to names, addresses, and phone numbers. MVP does...
not possess vehicle information. Second, through training and oversight, MVP instructs its sales representatives to provide a comprehensive explanation of the benefits of the coverage, the cost, and the cancellation terms, and ultimately leave it to the customer's discretion whether to purchase a contract. Although we are not exactly certain as to why the complainant wishes to cancel the contract, we will, of course, on honor the request. As a demonstration of the company's good faith, a full refund of all monies received will be issued within the next 10 business days.Sincerely,Kevin M
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] 1. Question who am responding to Revdex.com or Kevin M?2. Here is the Power of Attorney Letter
Motor Vehicle Protection Corp. ("MVP") generally denies the allegations in the complaint, particularly the alleged use of racial slurs. Nevertheless, given the nature of the complaint, the company has added the complainant's number to its internal DNC data base so as to ensure that no further...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate this effort of professionalism.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sir [redacted]2:51 PM (3 minutes ago)Re: ID # [redacted]- Motor Vehicle Protection ServiceDear Ms. [redacted] Here is question for the company. How can this organization say here is a check that was paid for 845.40, but there is a return check fee for $35.00? We never received a check the first time, so the amount that sent was $810.40. Here is a copy of the pay stub.[redacted]
Regards,
[redacted]
Please be advised that the company is prepared to issue a full refund on this contract. Please confirm with the complainant that it is acceptable to him to issue payment of the refund directly to his mother. Upon such confirmation, a full refund will be issued within five (5) days.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept the refund and waive any claim.
Regards,
[redacted]
Please accept this response on behalf of Motor Vehicle Protection Corp. While we respect the representations set forth in the Complaint, we must request, as a matter of policy, a copy of the Power of Attorney. Upon receipt of that document, we will review the merits of the Complaint,...
provide a proper response and, if warranted, issue a refund. We thank the complainant in advance for his cooperation in this regard.
Dear Ms. [redacted]: Motor Vehicle Protection Corp. ("MVP") hereby responds to the complaint filed by Ms. [redacted] as follows. Contrary to Ms. [redacted]' assertions, MVP representations are trained, as a matter of course, to disclose to all potential customers contacted, the purpose of the...
call, to provide an overview of the coverage, to make clear that MVP is not affiliated with any manufacturer, and to ultimately leave it to the customer to decide whether to purchase a vehicle service contract. Furthermore, MVP does not possess any vehicle information. Rather, its contact information is culled from publicly available sources, such as voter registration records and telephone directories, and limited to name, address, and phone number. In this particular instance, Ms. [redacted] agreed to the purchase of a vehicle service contract for her [redacted] with an initial deposit of $299. Given her complaint, however, it appears that there was some degree of confusion or miscommunication and it is now clear that Ms. [redacted] no longer wishes to keep the contract. As such, and as demonstration of its good faith, MVP will issue a full refund upon confirmation from Ms. [redacted] that she has not charged back or reversed the $299 that was previously collected. If that is the case, Ms. [redacted] will have already received the benefit of a full refund. Sincerely, [redacted]General Sales Manager
Dear Ms. [redacted]: Motor Vehicle Protection Corp. ("MVP") respectfully makes this submission in response to the above-reference complaint. Although MVP generally denies the allegations in this complaint, and emphasizes that the refund was pro-rated pursuant to the express terms of the...
vehicle service contract, MVP is willing, as a demonstration of its good faith, to issue the balance of the monies received so long as it receives proof that the complainant has authority to act on behalf of the contract holder. Upon receipt of that proof, MVP will issue a full refund within five (5) business days. We trust that this submission amicably and fully resolves this matter.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI accept the refund and waive any claim Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Sir [redacted] 2:PM (minutes ago)Re: ID # [redacted] - Motor Vehicle Protection ServiceDear Ms*** Here is question for the companyHow can this organization say here is a check that was paid for 845.40, but there is a return check fee for $35.00? We never received a check the first time, so the amount that sent was $Here is a copy of the pay stub[redacted] Regards, [redacted]
I am rejecting this response because:I’m sending you this letter regarding my case for my motherI have communicated which you several times over the phoneI have never received a reply back from the organization first email, that I filed a complaint ID [redacted] againstEach time you informed me that you will reach out to the organization and I was hoping that we would get a reply back regarding this matterI was hoping that we as adults would come to a final outcome, regarding my complaints with this companyIn my defense if I did something wrong I apologize but the way I see how to reply back on this situation was to agree to the terms and I did I sent you a copy of the power of attorneySomeone from this organization could take the time to respond back to me in a timely matterReviewing the situation and will get right back with meCould you please tell me what the best option is regarding this matter reopen the case for continuing communicating back and forth over the phone and an emailPlease advise me with your professional opinion regarding this case.YOUR MESSAGE FROM BUSINESS:Please accept this response on behalf of Motor Vehicle Protection Corp While we respect the representations set forth in the Complaint, we must request, as a matter of policy, a copy of the Power of Attorney Upon receipt of that document, we will review the merits of the Complaint, provide a proper response and, if warranted, issue a refund We thank the complainant in advance for his cooperation in this regard
Dear *** ***: There seems to be some confusion On January 16th, the company submitted the following response to the complaint: Motor Vehicle Protection Corp("MVP") respectfully submits this message in response to the Complaint filed in the above-referenced matter Based on our review of the file and the Complaint, it appears that, although the complainant seems to be challenging the validity of the service contract, he did previously submit a claim under its terms and conditions Before considering the issuance of a refund, MVP requests that the complainant confirm his position as to the submitted repair claim and, more specifically, whether he would waive any claim related to or arising from that repair claim in the event that a refund is issued. This response required confirmation from the customer that he is waiving any repair claims in the event that a refund is issued The next communication that we received was confirmation that the complaint was resolved Now, we understand that a "rejection" has been submitted in which the customer is stating that he accepted the refund offer We received no communication that would be considered an acceptance and, again, the offer of any refund was contingent upon the customer's waive of any repair claims To be clear, MVP is still willing to consider the issuance of a refund provided the waiver issue is resolved Kindly contact my office with any further inquiries ***.Sincerely,*** ***
Motor Vehicle Protection Corp("MVP") respectfully submits this message in response to the Complaint filed in the above-referenced matter Based on our review of the file and the Complaint, it appears that, although the complainant seems to be challenging the validity of the service contract,
he did previously submit a claim under its terms and conditions Before considering the issuance of a refund, MVP requests that the complainant confirm his position as to the submitted repair claim and, more specifically, whether he would waive any claim related to or arising from that repair claim in the event that a refund is issued
I sent you everything that you asked for in a timely manner trying to resolve the situationAfter reading your message you sent regarding appropriate refund.This message is not affirming anything I'm unclear on what your company feels is appropriate refundAre you talking about a full refund or 3/4, half? This message was very vague on what your company is planning to doThat you are willing to refund what I'm I agreeing toWhen I read this message it sound like large organization is takingadvantage of the weak and elderly consumer. Complaint: ***
I am rejecting this response because:
Now that we have received the Power of Attorney for the contract holder, we will process and issue the appropriate refund within the next business days
Complaint: [redacted]
I am rejecting this response because:
Hi,Some months ago I made the complaint referenced above. The resolution involved the company refunding the money paid, to which I agreed. However, to date, I have not received anything. Please advise.Thanks,[redacted]
Please accept this response on behalf of Motor Vehicle Protection Corp. While we respect the representations set forth in the Complaint, we must request, as a matter of policy, a copy of the Power of Attorney. Upon receipt of that document, we will review the merits of the Complaint, provide a proper response and, if warranted, issue a refund. We thank the complainant in advance for his cooperation in this regard.
Dear Ms. [redacted]: Motor Vehicle Protection Corp. ("MVP") respectfully submits this response to the above-reference complaint. First and foremost, the contract information that MVP culls is obtained from public sources, and is limited to names, addresses, and phone numbers. MVP does...
not possess vehicle information. Second, through training and oversight, MVP instructs its sales representatives to provide a comprehensive explanation of the benefits of the coverage, the cost, and the cancellation terms, and ultimately leave it to the customer's discretion whether to purchase a contract. Although we are not exactly certain as to why the complainant wishes to cancel the contract, we will, of course, on honor the request. As a demonstration of the company's good faith, a full refund of all monies received will be issued within the next 10 business days.Sincerely,Kevin M
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] 1. Question who am responding to Revdex.com or Kevin M?2. Here is the Power of Attorney Letter
Motor Vehicle Protection Corp. ("MVP") generally denies the allegations in the complaint, particularly the alleged use of racial slurs. Nevertheless, given the nature of the complaint, the company has added the complainant's number to its internal DNC data base so as to ensure that no further...
attempts to contact are made.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate this effort of professionalism.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sir [redacted]2:51 PM (3 minutes ago)Re: ID # [redacted]- Motor Vehicle Protection ServiceDear Ms. [redacted] Here is question for the company. How can this organization say here is a check that was paid for 845.40, but there is a return check fee for $35.00? We never received a check the first time, so the amount that sent was $810.40. Here is a copy of the pay stub.[redacted]
Regards,
[redacted]
Please be advised that the company is prepared to issue a full refund on this contract. Please confirm with the complainant that it is acceptable to him to issue payment of the refund directly to his mother. Upon such confirmation, a full refund will be issued within five (5) days.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept the refund and waive any claim.
Regards,
[redacted]
Please accept this response on behalf of Motor Vehicle Protection Corp. While we respect the representations set forth in the Complaint, we must request, as a matter of policy, a copy of the Power of Attorney. Upon receipt of that document, we will review the merits of the Complaint,...
provide a proper response and, if warranted, issue a refund. We thank the complainant in advance for his cooperation in this regard.
Dear Ms. [redacted]: Motor Vehicle Protection Corp. ("MVP") hereby responds to the complaint filed by Ms. [redacted] as follows. Contrary to Ms. [redacted]' assertions, MVP representations are trained, as a matter of course, to disclose to all potential customers contacted, the purpose of the...
call, to provide an overview of the coverage, to make clear that MVP is not affiliated with any manufacturer, and to ultimately leave it to the customer to decide whether to purchase a vehicle service contract. Furthermore, MVP does not possess any vehicle information. Rather, its contact information is culled from publicly available sources, such as voter registration records and telephone directories, and limited to name, address, and phone number. In this particular instance, Ms. [redacted] agreed to the purchase of a vehicle service contract for her [redacted] with an initial deposit of $299. Given her complaint, however, it appears that there was some degree of confusion or miscommunication and it is now clear that Ms. [redacted] no longer wishes to keep the contract. As such, and as demonstration of its good faith, MVP will issue a full refund upon confirmation from Ms. [redacted] that she has not charged back or reversed the $299 that was previously collected. If that is the case, Ms. [redacted] will have already received the benefit of a full refund. Sincerely, [redacted]General Sales Manager
Dear Ms. [redacted]: Motor Vehicle Protection Corp. ("MVP") respectfully makes this submission in response to the above-reference complaint. Although MVP generally denies the allegations in this complaint, and emphasizes that the refund was pro-rated pursuant to the express terms of the...
vehicle service contract, MVP is willing, as a demonstration of its good faith, to issue the balance of the monies received so long as it receives proof that the complainant has authority to act on behalf of the contract holder. Upon receipt of that proof, MVP will issue a full refund within five (5) business days. We trust that this submission amicably and fully resolves this matter.