[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am rejecting this response because:I’m sending you this letter regarding my case for my mother. I have communicated which you several times over the phone. I have never received a reply back from the organization first email, that I filed a complaint ID [redacted] against. Each time you informed me that you will reach out to the organization and I was hoping that we would get a reply back regarding this matter. I was hoping that we as adults would come to a final outcome, regarding my complaints with this company. In my defense if I did something wrong I apologize but the way I see how to reply back on this situation was to agree to the terms and I did I sent you a copy of the power of attorney. Someone from this organization could take the time to respond back to me in a timely matter. Reviewing the situation and will get right back with me. Could you please tell me what the best option is regarding this matter reopen the case for continuing communicating back and forth over the phone and an email. Please advise me with your professional opinion regarding this case.YOUR MESSAGE FROM BUSINESS:Please accept this response on behalf of Motor Vehicle Protection Corp. While we respect the representations set forth in the Complaint, we must request, as a matter of policy, a copy of the Power of Attorney. Upon receipt of that document, we will review the merits of the Complaint, provide a proper response and, if warranted, issue a refund. We thank the complainant in advance for his cooperation in this regard.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am rejecting this response because:I’m sending you this letter regarding my case for my mother. I have communicated which you several times over the phone. I have never received a reply back from the organization first email, that I filed a complaint ID [redacted] against. Each time you informed me that you will reach out to the organization and I was hoping that we would get a reply back regarding this matter. I was hoping that we as adults would come to a final outcome, regarding my complaints with this company. In my defense if I did something wrong I apologize but the way I see how to reply back on this situation was to agree to the terms and I did I sent you a copy of the power of attorney. Someone from this organization could take the time to respond back to me in a timely matter. Reviewing the situation and will get right back with me. Could you please tell me what the best option is regarding this matter reopen the case for continuing communicating back and forth over the phone and an email. Please advise me with your professional opinion regarding this case.YOUR MESSAGE FROM BUSINESS:Please accept this response on behalf of Motor Vehicle Protection Corp. While we respect the representations set forth in the Complaint, we must request, as a matter of policy, a copy of the Power of Attorney. Upon receipt of that document, we will review the merits of the Complaint, provide a proper response and, if warranted, issue a refund. We thank the complainant in advance for his cooperation in this regard.