This business owner does not follow through with his word. We had them clean 4 rooms and a hallway. Barely did a pre-inspection. Carpets were very wet after. Were not clean after they finally dried. Called owner next day, he did not want to come to our home to look at our carpets. Agreed to give us a 50% refund, after a week and the refund still had not arrived we called and he claimed that he did not agree to the refund. NO NOT DO BUSINESS WITH THIS COMPANY!!!!
Good afternoon... Ms. [redacted] visited my detail shop mid November of 2014 and got her car washed as she had been doing for a while to my knowledge even previously before I took over mgmt of the shop, the guy [redacted] use to use to clean her car before and he explained to her that her car needed...
wax because it was a black car to enhance shine and keep paint looking fresh on a regular basis. When you apply soap to a car it gradually removes wax.So Ms. [redacted] did complain to me and once again I en strutted her that it needed wax in which I POLISHED her car with a polishing applicator and took pictures, I then forwarded the pictures to Ms [redacted] and she responded it looked good but she wanted to see it in person....A month or so went by and Ms.[redacted] contacted me and said she wasn't 100% happy so she told me she had someone that guaranteed to fix her car and they charged her $85 I told her that as long as she was happy I'd pay for it, in which I did not pay the 85 but gave her $100.... A month or so went by again and she contacted me saying she still wasn't happy and to fix her car this time would cost $400. I then explained to her that if she wasn't happy with her car this time that I wasn't the last person to polish her car so she should redirect her complaint to [redacted]. I felt bad for Ms. [redacted] cause she had previously informed me that her dad had passed and left her the car so once again I offered to her an additional 100 and we sign an agreement that I'm not admitting guilt but I'm willing to do that so we don't have hard feelings, she agreed then made a report with you all
Please contact our company at 317-966-6378 and we will refund the portion for the stretching of your carpet (we need your credit card information). The technician procesed the refund for $35 by mistake instead of $350. We really do apologize about the mistake and we will process the refund as soon...
as we have your credit card information . Thank YouAdrian P[redacted]
Hi
our technician cleaned the customer carpet according with our company procedures . Our technician told the customer before he started the job that he will not be able to offer a warranty due to the amount of soiling and stains on the carpet. When the customer called and complained about...
the cleaning we did sent the technician back to investigate and he reported back that the carpet presented permanent stains . Because the high traffic areas are wear out is not a matter of cleaning because that is physical damage . We are more then happy to provide a partial refund to the customer if she calls our company. Thank You
This business owner does not follow through with his word. We had them clean 4 rooms and a hallway. Barely did a pre-inspection. Carpets were very wet after. Were not clean after they finally dried. Called owner next day, he did not want to come to our home to look at our carpets. Agreed to give us a 50% refund, after a week and the refund still had not arrived we called and he claimed that he did not agree to the refund. NO NOT DO BUSINESS WITH THIS COMPANY!!!!
Good afternoon... Ms. [redacted] visited my detail shop mid November of 2014 and got her car washed as she had been doing for a while to my knowledge even previously before I took over mgmt of the shop, the guy [redacted] use to use to clean her car before and he explained to her that her car needed...
wax because it was a black car to enhance shine and keep paint looking fresh on a regular basis. When you apply soap to a car it gradually removes wax.So Ms. [redacted] did complain to me and once again I en strutted her that it needed wax in which I POLISHED her car with a polishing applicator and took pictures, I then forwarded the pictures to Ms [redacted] and she responded it looked good but she wanted to see it in person....A month or so went by and Ms.[redacted] contacted me and said she wasn't 100% happy so she told me she had someone that guaranteed to fix her car and they charged her $85 I told her that as long as she was happy I'd pay for it, in which I did not pay the 85 but gave her $100.... A month or so went by again and she contacted me saying she still wasn't happy and to fix her car this time would cost $400. I then explained to her that if she wasn't happy with her car this time that I wasn't the last person to polish her car so she should redirect her complaint to [redacted]. I felt bad for Ms. [redacted] cause she had previously informed me that her dad had passed and left her the car so once again I offered to her an additional 100 and we sign an agreement that I'm not admitting guilt but I'm willing to do that so we don't have hard feelings, she agreed then made a report with you all
Please contact our company at 317-966-6378 and we will refund the portion for the stretching of your carpet (we need your credit card information). The technician procesed the refund for $35 by mistake instead of $350. We really do apologize about the mistake and we will process the refund as soon...
as we have your credit card information . Thank YouAdrian P[redacted]
Hi
our technician cleaned the customer carpet according with our company procedures . Our technician told the customer before he started the job that he will not be able to offer a warranty due to the amount of soiling and stains on the carpet. When the customer called and complained about...
the cleaning we did sent the technician back to investigate and he reported back that the carpet presented permanent stains . Because the high traffic areas are wear out is not a matter of cleaning because that is physical damage . We are more then happy to provide a partial refund to the customer if she calls our company. Thank You