Infinit Financial Solutions

Complaint: [redacted] I spoke to David and he did not tell me that he was coming to till the soil I was told it was a pre emergent that was used and when I spoke to the lab that makes the herbicide they told me that it would kill any seeds planted and would last in the soil for 4-months and to remove the soil if I was going to plant any seedsThe area that my raised beds was in was gated and should not have been entered to use the pre emergent herbicideThere was no reason to go into this areaThis company never has called me in the last years to tell me when a technician would be comingThey come whenever they pleaseI'm always calling to complain about this and am told repeatedly that they are going to look into this and never doI want my $ back for the sprinkler that has not been turned on yetThe fertilization contract is never sent out until the end of April or I would have sent it to this company Regards, [redacted]

We did not breech this contract and we made every attempt to provide the service Customer called our office at pm and she received a call immediately the same day after hours only because we were in the office working day wait is not unreasonable She was also informed 5/was her scheduled day and if we got any cancelation we would move her up She proceeded to be very nasty to my staff She was using profanity on the phone and when I listened to the call I could not believe it She was in fact online with one of my staff that was helping us schedule who is years old Unless a court tells me otherwise I am sticking to my last response If Mrs [redacted] like will make her voice recording public I am sure her clients and friend would like to here how she speaks to a year old girl And when I say Profanity it was directly to her not just in a sentence and repeated over and over I am looking forward to her taking this to court Let the judge hers how she speaks as a professional attorney

Her statement is totally and she needs to go back to law school NJ is a One-Party Consent Which means it is not a crime and I can introduce in court the recordings under statue 2A:156A-I am not even getting into mention NJ Case laws right now She is percent correct that e spoke to her husband and he was actually very polite and professional on the phone It was her who abused my office staff, using Inappropriate language to a minor Again I am willing to take this as far as she wantsThere is also a police report on file If she would like to escalate this further I suggest she sign complaints and we let the courts deal with this I am prepared and just waiting top file a counter complaint as well is the minors parents She was told it was a minor and her response to me was "I Don't Care" Please let me know if you need any more information

Please be advised that I responded to this complaint directly to the customer and it has been resolved If you need anything else please let me know

Service was completed on 10/22/ Customer called our office to schedule an appointment on 10/and was giving a service date of 10/ A call when out the night before with a time frame of 11-3pm Tech arrived at home at 2:pm on 10/and the water was off which allowed us to perform the service without the client home We have been sending invoices every month since Last month we notified [redacted] and requested it get put on credit report which I am sure prompted this response Customer has shown us no paid receipts or canceled checks showing you had this service done by another contractor which at that point I would have considered writing this off All Systems need to be winterized every season and we did it in If she can provide a canceled check to another contractor showing it was completed I would write it off as a courtesy I will then contact Transworld to get it removed I cannot be any more fair then this It is not an unreasonable requestAt this time the invoice is valid and we will pursue collection activity until A canceled check is provided Pays her invoice in full without service fees of 80.25If you have any questions please feel free to contact me Vinny S***

Complaint: [redacted] I am rejecting this response because: 1) When filing a complaint with the Revdex.com, it clearly states to email the owner of the company to resolve the dispute I did just that, and the owner never bothered to respond to my emails or calls - which signifies to me that the owner does not care It's common courtesy to respond to an email, rather than ignore it In addition, I have spent countless times over the last several months attempting to contact the customer service department, yet each time, no one is available to speak to me If this was the supposed owner of NJ Best responding to my complaint, I would ask: is it really professional pass the buck along to your "CSRs" or General Manager instead of resolving the complaint yourself - especially when you specifically instruct anyone who has a complaint to email you? 2) The writer of the response claims that we should have had the well inspected when it was winterized originally How does that help resolve this now? We trusted NJ Best to winterize the system properly - something that in hindsight was very foolish of us to do, considering their 'F' Rating with the Revdex.com and abysmal level of quality service 3) Whoever wrote this response does not want to take any responsibility for the damage their company has caused As stated before, I have written documentation from the well installer stating that improper winterization from NJ Best caused the damage I am rejecting NJ Best's response because they are saying, "not our problem" and dismissing the entire matter - a true sign of guilt on their part 3) Who is the mysterious ghost writer from NJ Best of the response to my complaint? Is it the owner himself? Regardless, the response from NJ Best is extremely difficult to translate (let alone read without an interpreter), because it appears to have been written by a child who doesn't know how to write Regards, [redacted]

Please Be advised that we made every effort possible to set up a service call to [redacted] home to repair her system On 5/she called our office at pm and here call was returned even after hour at 830pm by ***She was not happy with the date she was provided of 5/ During that conversation Mrs [redacted] was being very rude and telling my service rep she is an attorney and she is going to sue us for breach of contract and wanted to speak to her managerI called about 8:and she was telling me the same thing Very arrogant on the phoneTelling me that we need to get out there sooner, I tried calming her down and telling here we will keep the date for the 26th which was reasonably days away and during the peak of the spring I would call her back if I had any cancelations That's when she started using the lawyer tactics on meThen hung up on me I did call right back and this time spoke to a male I explained what just happened to him and he said he understood I kept the date as of the the on the schedule The next morning our voice mail had a message from Mrs [redacted] saying do not come she is suing us I do have a recording of all the conversations and from these conversations you can clearly see how arrogant she was When I told her we had a recording she then told me it was illegal She actually is wrong on that NJ has a one side law Which means only one person needs to be made aware of the recordingFor our protection I contacted our attorney who advised me to do nothing and wait to see how she responds If she ants to take this matter to court she is more then welcome as the conversation speak for themselves Also in her complaint she says we are to monitor the system, I have no idea what she means by this Does she expect us there daily.Her system was started on 4/and her first call that there was an issue was on 5/ We did give her priority service and called her back after hours and gave her an earlier date then what we had available to non contract customers She still was not happy We can do things here I will service her system as contracted or she can take us to court at which time my office employee will file a complaint and so will I against her If she remembers all she said on the phone I suggest she takes option I also did call the Bar bed=fore my attorney who advised me to file a written complaint and attach the voice recordings, I am holding off on doing so waiting to see what Mrs [redacted] does I rather work this out with the customer but I will not have my staff bullied by her If she would like to call me directly she can call my cell [redacted] *** ?

We have been servicing this clients property in good faith for many years We priced out his property based on cutting the entire property, however we only billed for the square footage we were actually cutting The client was aware of this, and we cut him weekly from through 5/18/16, yet since the client only made payment of $117.96,in May They had a history of late payments in and 2011, failed payment plans with missed payments, and requests to discount or lower pricing because of money issues Our business practice is to trust the client is going to work with us to pay their bills We often called to discuss the outstanding bills, and each time the client would give us differing stories about why they did not have the money to pay right now, but they were always going to catch up and work out a payment planWe continued to feel sorry for this client, and believed the stories of falling on hard times, the house and property seemed to be falling into disrepair, we tried to retain the client as best as we could but it is not until we are demanding payment that now these issues arise They did not ever say anything about any damage to the lawn or fence until July 7th of 2015, after we had told them that they needed to make a good faith payment or we would have to place the account in collections I had our fence manager go to the property to inspect the alleged damage, and even though the client knew we were coming they once again failed to give us access to the rear of the property, and my manager had to climb over the fence to look around My manager noted that the fence was old and in very bad shape, mold and dirt accumulated all over the fence, however we did not find ANY damage to the fence, and mower damage is always very apparentAgain my manager reported the rest of the house was in poor shape, very poorly maintained, and thought that the client was probably in foreclosure and may not be lived in We reached out to the client again, discussed the outstanding account balance, and once again were given a story that I fell for, about money being tight and they needing helpI agreed again to continue to service the property, and they again agreed to make a good faith payment that never arrived We even agreed to a very large discount to allow them to finally clear the account, they agreed to pay $in full and final payment, and then failed to follow through with this agreement Instead they decide to file a complaint with the Revdex.com in an attempt to possibly make us look bad or force us to drop the matter, when the fact is we performed over years of service that they have failed to pay for, we agreed to discount our services by 50% to help them pay because we believed they were going to lose their home unless someone gave them a helping hand, and we have done everything we could to help and be good people.This customer is only looking to buy time We will be proceeding with collection on this account and now seeking the full dollar amount As of now there is no more settlement offerThat offer expired when he failed to keep it and many other is n the past How can anyone expect to receive services and not pay? The account history speaks for itself The note log we retained regarding other obligations this customer has shown a pattern of failure to pay off his debt

I actually did tell the client exactly what we were going to do to solve her issue, and I have a recording of those conversations There would be no need to remove the soil, she is being given wrong information because she does not understand what was applied I have gone over this with the client and her daughter, but her daughter seems intent on making a mountain out of a molehillRemoving her soil is a ridiculous solution to the issue and anyone suggesting that has no grasp of the situation The gated areas have lawn inside them, which is why they were entered and treated.The client always gets her bills in Feb/March, she was billed on March 2, for this service, in the past she paid her bills for this work as follows:2012-3/9/122013-2/28/132014-2/27/142015-3/11/152016-3/21/16The client can choose to use us for her irrigation work or use someone else, regardless she signed a contract that she needed to break within days She did not We have already allowed her to break one contract, but only because she did not provide payment She is not due any refund, we continue to be available to take the actions discussed to remedy her issue

Mr*** must be looking at an old statement or invoice. I am showing we provided service on 5/26/for and Payment was applied on 7/06/15. That payment left the account a zero balance. If they have something else I am requesting a copy of it. The only way that
would be possible is if they have a second account at another property. If this resolves everything please close case Thank you

I am rejecting this response because:It is illegal to record this conversation without my knowledge and it is inadmissible in court for this reasonMy husband *** was the one that made the initial call and he started calling before noon because the sprinkler was not functioning when we woke upIt is set to turn on at a.m. If this individual dares to take me to court or dares to make anything public about this conversation I will sue him for defamationHe has no right or basis for court actionHe breached the contract by not providing service on priority basis as stated in the contract

Complaint: [redacted]
I am rejecting this response because: 1) When filing a complaint with the Revdex.com, it clearly states to email the owner of the company to resolve the dispute.  I did just that, and the owner never bothered to respond to my emails or calls - which signifies to me that the owner does not care.  It's common courtesy to respond to an email, rather than ignore it.  In addition, I have spent countless times over the last several months attempting to contact the customer service department, yet each time, no one is available to speak to me.  If this was the supposed owner of NJ Best responding to my complaint, I would ask: is it really professional pass the buck along to your "CSRs" or General Manager instead of resolving the complaint yourself - especially when you specifically instruct anyone who has a complaint to email you?  2)  The writer of the response claims that we should have had the well inspected when it was winterized originally.  How does that help resolve this now?  We trusted NJ Best to winterize the system properly - something that in hindsight was very foolish of us to do, considering their 'F' Rating with the Revdex.com and abysmal level of quality service.  3) Whoever wrote this response does not want to take any responsibility for the damage their company has caused.  As stated before, I have written documentation from the well installer stating that improper winterization from NJ Best caused the damage.  I am rejecting NJ Best's response because they are saying, "not our problem" and dismissing the entire matter - a true sign of guilt on their part.  3)  Who is the mysterious ghost writer from NJ Best of the response to my complaint?  Is it the owner himself?  Regardless, the response from NJ Best is extremely difficult to translate (let alone read without an interpreter), because it appears to have been written by a child who doesn't know how to write.  
Regards,
[redacted]

Please Be advised that we made every effort possible to set up a service call to [redacted] home to repair her system.  On 5/13 she called our office at 6 pm and here call was returned even after hour at 830pm by [redacted]. She was not happy with the date she was provided of 5/26. ...

 During that conversation Mrs [redacted] was being very rude and telling my service rep she is an attorney and she is going to sue us for breach of contract and wanted to speak to her manager. I called about 8:45 and she was telling me the same thing.  Very arrogant on the phone. Telling me that we need to get out there sooner, I tried calming her down and telling here we will keep the date for the 26th which was reasonably 10 days away and during the peak of the spring.  I would call her back if I had any cancelations.  That's when she started using the lawyer tactics on me. Then hung up on me.  I did call right back and this time spoke to a male.  I explained what just happened to him and he said he understood.  I kept the date as of the 26 the on the schedule.  The next morning our voice mail had a message from Mrs [redacted] saying do not come she is suing us.  I do have a recording of all the conversations and from these conversations you can clearly see how arrogant she was.  When I told her we had a recording she then told me it was illegal.  She actually is wrong on that.  NJ has a one side law.  Which means only one person needs to be made aware of the recording. For our protection I contacted our attorney who advised me to do nothing and wait to see how she responds.  If she ants to take this matter to court she is more then welcome as the conversation speak for themselves.  Also in her complaint she says we are to monitor the system, I have no idea what she means by this.  Does she expect us there daily.Her system was started on 4/27 and her first call that there was an issue was on 5/13.  We did give her priority service and called her back after hours and gave her an earlier date then what we had available to non contract customers.  She still was not happy.  We can do 2 things here.  I will service her system as contracted or she can take us to court at which time my office employee will file a complaint and so will I against her.  If she remembers all she said on the phone I suggest she takes option 1. I also did call the Bar bed=fore my attorney who advised me to file a written complaint and attach the voice recordings,.  I am holding off on doing so waiting to see what Mrs [redacted] does.  I rather work this out with the customer but I will not have my staff bullied by her.  If she would like to call me directly she can call my cell [redacted].        ?

Client has a very nice property that we have been providing a fertilizing/weed control program for years via a yearly service contract. They also have a service contract for their lawn sprinklers.  We have provided the same fertilization services, with the same products, for over 10...

years.  The client adds new beds every year, and requests that we do our best to avoid the beds, as she has many perennials and vegetables in these beds, and we do our best to respect her wishes.  Regardless of how we apply the treatment, there will always be encroachment into the beds via either bounce if we use bagged product, or overspray if we use liquid. Since liquid overspray goes farther into beds we always use bagged product. After applying her fertilizer and pre-emergent this spring the client called upset that she noticed some had bounced into the beds.  I (David H H[redacted], CIC, CLIA, the General Manager)  had a 10 minute conversation with her, because prior to calling me she called a testing lab and asked them what would happen if we applied a POST emergent herbicide, instead of what would happen if we applied a PRE emergent, which is what we DID apply.  They told her, of course, that it would kill her plants. I explained to her that she asked the wrong question of the lab, explained to her the difference between the 2 products and how they worked, and everything seemed fine. Somehow, her daughter became involved, and told her our client that we applied a poison to her yard, and that she would die if she ate the vegetables, and we needed to remove 6" of soil from all of the beds.  Keep in mind we have a recording of the call from our client after her daughter did her best to frighten her poor mother.  The client called back very upset. I explained to her that what we applied is NOT a "poison", that anything in mass quantities would kill you, even water or oxygen,  and that the product dissipates over time if it is not covered by mulch (which it is not).  If you lightly tilled the soil you could even plant seeds and they would grow.  I offered to come over myself and till her gardens for her so that she could plant seeds. Several days later her daughter called me at the office and proceeded to rant for over 30 minutes, never allowing me to speak, about how we are trying to kill her mother.  I attempted to explain to her multiple times that she had no understanding of the situation or what we even applied (she did admit she had no idea what we used) but it was impossible to speak while this woman has you on the phone. At one point she ranted for 22 minutes non-stop without letting me say anything.  She proceeded to hang up each time I tried to actually speak, then call back and yell some more.  The last time she called back I told her I could not allow this to continue, that I would meet her the next day at her house, and we could try to have an intelligent conversation.   After getting off the phone with me she THEN proceeded to have her mother call up and ask that ALL of her contracts and appointments coming up be canceled, and that she would allow NOONE on her property from our company going forward. Of course the next morning when I did not arrive for an appointment that they canceled, the clients daughter called our office multiple times yelling and making threats.  The office called my cell, as I was not in yet, and I called her back, recording each call from her.  She proceeded to yell and make threats over and over, hanging up if I tried to speak and then calling back.  I blocked her from calling my cell number and arrived at the office to find that she was now yelling at my staff.  I had them transfer the call to my extension, recorded the call, and she proceeded to speak non-stop for 43 minutes straight, never realizing that it was me she was speaking to. Since I did not bother even trying to get a word in edge wise, she actually thanked me for being so "helpful and understanding"! The client never paid for the fertilization contract, even though we preformed the same work this spring as every other year.  Her irrigation contract is non-refundable (either is the fertilizer, but we voided the contract and are willing to let it go).  She is due no refunds or rebates, there is no valid reason to remove her soil.  The "purchase price" she claims was never paid to us.

Her statement is totally false and she needs to go back to law school.  NJ is a One-Party Consent.  Which means it is not a crime and I can introduce in court the recordings under statue 2A:156A-3. I am not even getting into mention NJ Case laws right now.  She is 100 percent correct that e spoke to her husband and he was actually very polite and professional on the phone.  It was her who abused my office staff, using Inappropriate language to a minor.  Again I am willing to take this as far as she wants. There is also a police report on file.  If she would like to escalate this further I suggest she sign complaints and we let the courts deal with this.   I am prepared and just waiting top file a counter complaint as well is the minors parents.   She was told it was a minor and her response to me was "I Don't Care".   Please let  me know if you need any more information

Please be advised that I responded to this complaint directly to the customer and it has been resolved.  If you need anything else please let me know

We did not breech this contract and we  made every attempt to provide the service.  Customer called our office at 6 pm and she received a call immediately the same day after hours only because we were in the office working.  10 day wait is not unreasonable.  She was also informed 5/26 was her scheduled day and if we got any cancelation we would move her up.   She proceeded to be very nasty to my staff.  She was using profanity on the phone and when I listened to the call I could not believe it.  She was in fact online with one of my staff that was helping us schedule who is 16 years old.  Unless a court tells me otherwise I am sticking to my last response.  If Mrs [redacted] like will make her voice recording public.  I am sure her clients and friend would like to here how she speaks to a 16 year old girl.  And when I say Profanity it was directly to her not just in a sentence and repeated over and over.  I am looking forward to her taking this to court.  Let the judge hers how she speaks as a professional attorney.

Complaint: [redacted]
I spoke to David and he did not tell me that he was coming to till the soil  . I was told it was a pre emergent that was used and when I spoke to the lab that makes  the herbicide they told me that it would kill any seeds planted and would last in the soil for 4-6 months and to remove the soil if I was going to plant any seeds. The area that my raised beds was in was gated and should not have been entered to use the pre emergent herbicide. There was no reason to go into this area. This company never has called me in the last 2 years to tell me when a technician would be coming. They come whenever they please. I'm always calling to complain about this and am told repeatedly that they are going to look into this and never do. I want my $285  back for the sprinkler that has not been turned on yet. The fertilization contract is never sent out until the end of April or I would have sent it to this company. 
Regards,
[redacted]

Please be advised that the office staff handles all calls and customers concerns. I don't know why they are  waiting for the owner to respond when we have a fully staffed with CSR agents, and office manager and a General manager was able to assist him and answer all his questions . Regardless...

this account has been looked at and discussed in a meeting.  Although it is possible the well could have had left in it but it is also possible that  the pump simply failed from age or can calvatate on its own allowing water to fill the mail line. In there complaint they did mention the check valve was bad and when a check valve goes bad it allow water to encroach the pump.  It could have started with a bad check valve. My problem is there is no way for us to determine this,  they canceled there contract  in December of 2015, We were never given the opportunity to inspect the system. If the customer wanted this covered under warranty they should have gave us the opportunity to inspect and repair.  You can buy a care from a Chevy dealership and bring it to a ford dealership for repair and expect Chevy t pay for it when they never was able to confirm the damage and repair themselves

Service was completed on 10/22/15.  Customer called our office to schedule an appointment on 10/16 and was giving a service date of 10/22.  A call when out the night before with a time frame of  11-3pm.  Tech arrived at home at 2:08 pm on 10/22 and the water was off which...

allowed us to perform the service without the client home.  We have been sending invoices every month since.  Last month we notified [redacted] and requested it get put on credit report which I am sure prompted this response.   Customer has shown us no paid receipts or canceled checks showing you had this service done by another contractor which at that point I would have considered writing this off.  All Systems need to be winterized every season and we did it in 2015.  If she can provide a canceled check to another contractor showing it was completed I would write it off as a courtesy.  I will then contact Transworld to get it removed.  I cannot  be any more fair then this.  It is not an unreasonable request. At this time the invoice is valid and we will pursue normal collection activity until  1 A canceled check is provided 2 Pays her invoice in full without service fees of 80.25If you have any questions please feel free to contact me Vinny S[redacted]