Infinit Financial Solutions

We have been servicing this clients property in good faith for many years.  We priced out his property based on cutting the entire property, however we only billed for the square footage we were actually cutting.  The client was aware of this, and we cut him weekly from 2010 through...

5/18/16, yet since 2014 the client only made 1 payment of $117.96,in  May.  They had a history of late payments in 2010 and 2011, failed payment plans with missed payments, and requests to discount or lower pricing because of money issues.  Our business practice is to trust the client is going to work with us to pay their bills.  We often called to discuss the outstanding bills, and each time the client would give us differing stories about why they did not have the money to pay right now, but they were always going to catch up and work out a payment plan. We continued to feel sorry for this client, and believed the stories of falling on hard times, the house and property seemed to be falling into disrepair, we tried to retain the client as best as we could but it is not until we are demanding payment that now these issues arise.  They did not ever say anything about any damage to the lawn or fence until July 7th of 2015, after we had told them that they needed to make a good faith payment or we would have to place the account in collections.  I had our fence manager go to the property to inspect the alleged damage, and even though the client knew we were coming they once again failed to give us access to the rear of the property, and my manager had to climb over the fence to look around.  My manager noted that the fence was old and in very bad shape, mold and dirt accumulated all over the fence, however we did not find ANY damage to the fence, and mower damage is always very apparent. Again my manager reported the rest of the house was in poor shape, very poorly maintained, and thought that the client was probably in foreclosure and may not be lived in.  We reached out to the client again, discussed the outstanding account balance, and once again were given a story that I fell for, about money being tight and they needing help. I agreed again to continue to service the property, and they again agreed to make a good faith payment that never arrived.  We even agreed to a very large discount to allow them to finally clear the account, they agreed to pay $1200 in full and final payment, and then failed to follow through with this agreement.  Instead they decide to file a complaint with the Revdex.com in an attempt to possibly make us look bad or force us to drop the matter, when the fact is we performed over 2 years of service that they have failed to pay for, we agreed to discount our services by 50% to help them pay because we believed they were going to lose their home unless someone gave them a helping hand, and we have done everything we could to help and be good people.This customer is only looking to buy time.  We will be proceeding with collection on this account and now seeking the full dollar amount.  As of now there is no more settlement offer. That offer expired when he failed to keep it and many other is n the past.  How can anyone expect to receive services and not pay?  The account history speaks for itself.  The note log  we retained regarding other obligations this customer has shown a pattern of failure to pay off his debt.