Infiniti of Peoria Reviews (44)
View Photos
Infiniti of Peoria Rating
Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Repairing - Foreign
Address: 9167 W Bell Rd, Peoria, Arizona, United States, 85382-4712
Phone: |
Show more...
|
Web: |
|
Add contact information for Infiniti of Peoria
Add new contacts
February 23, 2015Thank you for the opportunity to respond to the complaint submitted by [redacted] Parts Manager will order the trunk mat and paint, both of which will be sent to [redacted] at the addresslisted on this complaint.Sincerely,[redacted]...
[redacted]Infiniti of Peoria
February 26, 2016
The owners manual had to be ordered and will be delivered to the customers home between 2/25/16 and 3/3/16 via USPS. It was our intention that the gift cards be used towards the purchase of the floor mats that the customer desired.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will have my G35 in Peoria infiniti within a week after making appointment with compliance director to determine if it is a default repair or not. I will wait until for the business to perform this action and, if it does to my satisfactory, will consider this complaint resolved.
Regards,
March 27, 2014
Re: [redacted]
ID#[redacted]
We are in receipt of the complaint filed by [redacted] regarding her experience at Infiniti of Peoria.
We would like to provide additional details that [redacted] did not include in his...
complaint. [redacted] first contacted our dealership in regards to the purchase of a 2012 [redacted]. He indicated that he would be trading in a 2012 [redacted]. [redacted] made an appointment for Sunday morning, March 23rd to view the vehicle. He arrived at the dealership with his trade and made a deal to purchase the [redacted].
Later Sunday afternoon he returned to the dealership saying he was unhappy with the [redacted]. Under [redacted] State Law there is no “cooling off” period for automobile sales, but we worked with [redacted] and placed in him a 2011 [redacted] This transaction lowered his monthly payment by $30.00 a month. At the time he left the dealership we were under the impression that he was completely satisfied with the choice of the [redacted] and were surprised by his complaint to the Revdex.com.
As a gesture of customer goodwill and to bring closure to this complaint, Infiniti of Peoria is offering to pay the first payment on [redacted] If this is acceptable to [redacted], please have him contact me directly at [redacted] or through the Revdex.com.
Thank you for the opportunity to respond to this complaint.
Sincerely,[redacted]
Compliance Director- Infiniti of Peoria
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
March 27, 2014
Re: [redacted]
ID#[redacted]
We are in receipt of the complaint filed by [redacted] regarding her experience at Infiniti of Peoria.
We would like to provide additional details that [redacted] did not include in his...
complaint. [redacted] first contacted our dealership in regards to the purchase of a 2012 [redacted]. He indicated that he would be trading in a 2012 [redacted]. [redacted] made an appointment for Sunday morning, March 23rd to view the vehicle. He arrived at the dealership with his trade and made a deal to purchase the [redacted].
Later Sunday afternoon he returned to the dealership saying he was unhappy with the [redacted]. Under [redacted] State Law there is no “cooling off” period for automobile sales, but we worked with [redacted] and placed in him a 2011 [redacted] This transaction lowered his monthly payment by $30.00 a month. At the time he left the dealership we were under the impression that he was completely satisfied with the choice of the [redacted] and were surprised by his complaint to the Revdex.com.
As a gesture of customer goodwill and to bring closure to this complaint, Infiniti of Peoria is offering to pay the first payment on [redacted] If this is acceptable to [redacted], please have him contact me directly at [redacted] or through the Revdex.com.
Thank you for the opportunity to respond to this complaint.
Sincerely,[redacted]
Compliance Director- Infiniti of Peoria
February 19, 2016
We are in receipt of the complaint filed by Ms. [redacted] with your office.
We apologize for the delay in providing a response to Ms. [redacted] concerns. An owner's manual, key fob, and American Express gift cards are being sent out today by...
Infiniti of Peoria to the address listed on this complaint. As Ms. [redacted] indicated she has already received the $100.00 check as promised.Sincerely,
Patti S[redacted]
Compliance Director
Infiniti of Peoria
On Saturday February 20th we received a package in the mail from Infiniti of Peoria, it contained to $25 American Express gift cards totaling $50, a fob and nothing else. No owners manual. We will be using the gift cards to purchase a car key, we desperately still need an owners manual and we would still like to receive the all weather mats as promised. The conversation in December with Jason and the GM regarding the items that were promised was recorded and I have recently listen to it again. In the conversation we were told by Jason and Frank that the items had already been ordered yet here we are several months later and have never received them. A company should stand by their promises.
January 24, 2014Re: [redacted]We are in receipt of the complaint filed by Ms. [redacted] regarding herexperience at Infiniti of Peoria. On behalf of Infiniti of Peoria I apologize for the problems you hadwith our Finance Department. In...
an effortto resolve this situation as quickly as possible we would like to offer you a$1,000.00 for your time and trouble.At this point we are unable to refinance a loan that has already beenfunded. If you would like to accept theoffer of the $1,000.00 please contact me directly at [redacted] or [redacted]. Again, we apologize that you did not receive the level of customerservice at Infiniti of Peoria that you deserve and inspect. Sincerely,[redacted]Compliance Director- Infiniti of Peoria
May 4, 2015 RE: [redacted] #[redacted] We are in receipt of the complaint filed by Ms. [redacted] regarding her experience atInfiniti of Peoria. History: Clientwas in for repairs on 3/12/2015 88,545 miles. Client’s extended warranty sentan adjuster out to review. Adjuster...
verified repairs and authorized replacementof camshaft position sensor, steering rack, power steering pump, differentialmount bushing, compression rods, both spindles, control arm bushings and analignment. Warranty paid for partial battery replacement. Customer paid forprorate on battery, broken radiator shroud, oil change, power steering service(flush required with new rack for warranty), transmission service, brake fluidexchange, cooling system service with new cap and radiator hoses. Extendedwarranty paid $7,138.98, customer paid $1,588.25. Clientcalled with radiator leak and returned to service on 3/31/2015 88,776 miles.Upper radiator tank split. Extended warranty paid for new radiator $787.60.Customer paid $0. Weare currently replacing the warranty radiator due to part failure behindfitting on lower tank allowing transmission fluid to leak from transmissionline at radiator - 4/30/2015 90,327 miles (see picture attached). Customers Statement of Problem and our response: The “faulty struts” were not replaced at Infiniti of Peoria. Struts are currently notleaking and strut bound bumpers are intact. The new steering rack is notleaking at this time. Radiator replaced in history on 3/31/2015. Radiator replaced for the 2nd time today asa part warranty. Client called Mr. [redacted] at 1:36 pm. Mr. [redacted] carried on a professional, helpful tone,answering all the clients questions and recommendedthe vehicle be towed in for warranty repairs on the radiator and steering rack (we can provide a copyof the recorded call) Upper oil pan leaking on drivers side (picture attached – dark areas on grey metal). All repairs on 3/12/2015 that were billed to the extended warranty were reviewed and approvedin person by the extended warranty’s adjuster. All replacement parts were new and obtained as authorized by the extendedwarranty company. Customer was instructed by [redacted] to tow their vehicle here (recorded on phonecall). A loaner vehicle was provided for each repair. Thank you for the opportunity to respond to this complaint.Sincerely[redacted]ComplianceDirector – Infiniti of Peoria
Review: We spoke over the phone to the General Manager, [redacted], about a QX60 model vehicle he was adverting online. The price was 41,500 and the vehicle had all option packages. [redacted] scheduled a meeting with us to come in and test drive the vehicle on July 5th, 2014.
We went down to his office, test drove the vehicle and were interested in purchasing. [redacted] proceeded to explain to us that he could not honor that price advertised and that they made a mistake when posting the advertisement.
We felt very mislead that [redacted] had us drive across town knowing what car and price we were interested in.
The experience was frustrating and what we feel is exceptionally wrong is that we almost bought a car there anyways at a higher price. This would only have reinforced their bait and switch advertising model.Desired Settlement: For the dealer to honor their committed advertising price.
Business
Response:
In regards to the Revdex.com complained filed on behalf of [redacted], I would like to explain any confusion that Mr. [redacted] may have experienced. It should be known that I never once contacted Mr. [redacted] directly on the phone or via email, nor did Mr. [redacted] contact me directly prior to his visit to our dealership on July 5th, 2014.On July 3, 2014, our dealership received a phone call from [redacted] regarding a brand new QX60 that had been advertised on our website. I immediately contacted Ms. [redacted], as she had set an appointment for the afternoon of July 5th, 2014 to see and drive the advertised vehicle. The QX60 that was advertised did not have all available options like Mr. [redacted] mentioned, the vehicle was well equipped, but did not feature the two highest packages available on the QX60. During my conversation with Ms. [redacted], I explained in great detail (our conversation was more than 20 minutes long) about an online pricing mistake and went into great detail about how I would give her special pricing on any brand new Infiniti we have in stock. Ms. [redacted] acknowledged the pricing mistake and was fully aware of the offer that I presented to her over the phone that I would sell any QX60 at factory invoice minus all dealer cash. Upon arriving at our dealership on the 5th of July, we allowed Ms. [redacted] and her guests to drive the QX60 and sent our Internet Director, [redacted], to ride along and point out the factory installed options on the vehicle. Mr. [redacted] made it know what packages the QX60 was equipped with and what options/accessories were not installed on the vehicle. Upon completing the test drive, I personally sat down with Ms. [redacted] and her guests to, once again, acknowledge the pricing mistake and express my apologies. Again at this time, Ms. [redacted] recalled our phone conversation and said that she knew of the pricing error. She also recalled telling me that her mother was not set on the QX60 she originally inquired on, as the DVD system and blind spot warning system were not a must have, but Navigation is required. She acknowledged that I even went through all of the packages that would be required to get the Navigation that her mother wanted so that when they came to the dealership, they would be able to drive the properly equipped QX60 model. In addition to the Black QX60 she originally called about, she had told me that her mother, who was present with her on the July 3rd phone call, was interested in a White QX60 as well, but only if it had the Navigation System. After completion of the test drive, they picked out two different vehicles, and In an effort to earn their business and do what was right, I offered to go above and beyond my original offer and agreed to sell them any QX60 in stock for $3,000 below factory invoice. I offered them a discount that Infiniti USA does not even allow me to advertise, that price was what I felt needed to be done to show them my sincere apology and to let them know how much we appreciate their understanding of the problem. As the pricing error was our mistake and even though it was thoroughly explained to all parties, I felt it was right to do everything I could do what I felt was right.I gave them two or three invoices of different QX60 models to review and told them that I could honor that discount on any QX60 regardless of color/option/accessories through the end of the month. Until today, I never heard back from them in regards to the vehicle they selected or about any “bait and switch” tactics.I would be more than happy to include a copy of my phone conversation in which you will hear Ms. [redacted] acknowledge her understanding of the special pricing that I offered.Mr. [redacted] expressed his disappointment to Infiniti USA Consumer Affairs and they even offered him employee pricing on the vehicle of his choosing, however, the discount from Infiniti USA was not as great as the discount I offered him. He has yet to take advantage of my special pricing and, to the best of my knowledge; he has not made a purchase using the exclusive pricing offered from Infiniti USA.
Review: During the sales process, I repeatedly mentioned to Infiniti of Peoria that I wanted to go through [redacted] for the car loan, the car was missing a hubcap but I was told that one was on order and they would be sending it to me as soon as it arrived and I was also told that my first payment on the new loan would be 45 days from sale.
Infiniti of Peoria received the replacement hubcap within days after the sale but waited two weeks to send out, and this hubcap was never received by me. The parts department still can't identify where they sent the hubcap, but according to [redacted] the package was in a different family member's name (a name that appeared no where on any paperwork) and was delivered to an address is not on my street. My loan went through a different bank, so now I will need to refinance once I receive my loan paperwork, which also hasn't been sent to me yet. The salesperson that told me my first payment would be due in 45 days actually wrote it down as 30 days, but three weeks later I still don't know my loan number, and neither does this bank they went through (I was finally able to get a response from a Lisa in their finance department- the loan hasn't even been funded yet, although the first payment is in 8 days).
The manager hasn't responded to recent voicemails, so now I have had to call individual departments several times. I am still awaiting calls back from various departments.Desired Settlement: I would like to have a new matching hubcap sent to my address to fulfill the dealership's promise. I wished to refinance to [redacted] once loan paperwork had been received but at this point, 8 days from first due payment, I would like the first applicable payment to be covered by Infiniti of Peoria during my refinance process.
Business
Response:
May 8, 2014
Thank you for the opportunity to respond to the complaint submitted by Ms. [redacted] regarding her experience at Infiniti of Peoria.
Our General Manager, [redacted] has been in touch with Ms. [redacted] regarding her complaints. A new hubcap has been sent out to Ms. [redacted]
and Mr. [redacted] has agreed to make her first payment on the vehicle.
We apologize for the mistake made with the hubcap and any inconvenience this may have caused her.
Compliance Director - Infiniti of Peoria
Review: We recently bought a 2011 Toyota Sequoia from Infiniti of Peoria. On 11/29/15 my wife saw the listing and contacted the dealership. She spoke with Johnny, a sales rep, and asked if anything was wrong with the vehicle. Johnny proceeded to say "of course not, we're Infiniti of Peoria." Living 129 miles away, I spoke with Bill and asked that everything be ready to go, as I would be driving up after work and would need to return promptly. I asked again if there would be any “surprises upon seeing the vehicle” and was assured that it had a 143 point inspection and everything was great. Upon arriving in Peoria, I test drove it and gave it a once over. I realized there was no keyless entry and when mentioned, they promised to send one to us. Everything else seemed in good order so I signed the papers (taking hours longer than promised) and returned to Tucson. We realized there were things broken or missing but felt like we still got a good deal on a used vehicle. Over the next 2 days, the list of broken/missing items grew so long, we could not even imagine how any inspection was done. After taking it to an award/master mechanic, he informed us that it had been in an accident, being hit in the front and in the back. The horn and A/C were damaged from the impact, there was no temp gauge, car jack or owners manual. The valet key and the security system doesn’t work, even with the key fob we got (having still not received one from them months later). All of these items and others were listed on the ad, which makes us feel it was false advertising. When I mentioned the accident to the sales manager Jason, he told me that it could have been from a radiator blowout. Several mechanics have told us that’s not possible. My wife spoke with the GM Frank on 12/23. He told her he would get us a key fob, owners manual, $100 ck and all weather mats for all 3 rows. We got the check, nothing else. We have left messages for the GM and Sales Managers, but no one has called back in weeks.Desired Settlement: We would like the things we were verbally promised:
One OEM Toyota key fob.
One OEM Toyota key.
One Toyota Sequoia owner's manual.
Set of all weather floor mats for all three rows of seating.
Business
Response:
February 19, 2016We are in receipt of the complaint filed by Ms. [redacted] with your office.We apologize for the delay in providing a response to Ms. [redacted] concerns. An owner's manual, key fob, and American Express gift cards are being sent out today by Infiniti of Peoria to the address listed on this complaint. As Ms. [redacted] indicated she has already received the $100.00 check as promised.Sincerely,Patti S[redacted]Compliance Director Infiniti of Peoria
Consumer
Response:
On Saturday February 20th we received a package in the mail from Infiniti of Peoria, it contained to $25 American Express gift cards totaling $50, a fob and nothing else. No owners manual. We will be using the gift cards to purchase a car key, we desperately still need an owners manual and we would still like to receive the all weather mats as promised. The conversation in December with Jason and the GM regarding the items that were promised was recorded and I have recently listen to it again. In the conversation we were told by Jason and Frank that the items had already been ordered yet here we are several months later and have never received them. A company should stand by their promises.
Business
Response:
February 26, 2016
Review: We took our Infinity into get a estimate to repair the A/C. I went to pick up the car and the estimate. They told me that the Service person forgot to print it and would email me first thing tomorrow. I paid the $150 for them to look at the vehicle and provide an estimate. It has now been a week and they still have not provided an estimate. I am out $150 and have to take it to Infiniti of Scottsdale to hav them look at it. When we spoke to the General Manager of the dealership, he said he didn't care and good luck having them provide one.Desired Settlement: Provide the itemized quote that we paid for or provide a refund.
Review: New tires now cupping because of faulty struts, rack and pinion assembly that was replaced by Infiniti of Peoria is leaking one month later. Repaired and replaced radiator twice at Infiniti of Peoria in last month and a half and am experiencing a massive leak as well as a transmission leak with the supposedly brand new unit. Service manager, Josh, was very rude and condescending when I called to report the issues I was experiencing that had been reviewed by a third party mechanic. Infiniti of Peoria Service department stated that there was a leak in the oil pan which was not found by third party service center that I had sought repairs from after the third instance of radiator failure. Warranty company billed for faulty repairs and replacement of parts for new ones that may not have been new. Was instructed to drive my vehicle across town to drop it back off at Infiniti of Peoria to assess issues despite a flagrant radiator leak which had previously caused the vehicle to break down three times on the freeway in the past two months.Desired Settlement: Repair/replace auto deficiencies, including radiator and rack and pinion, and reimbursement for damages incurred as a result of subsequent necessities for repeated service including rental car expenses among others. Legal assessment in conjunction with warranty company, regarding claims submitted by Infiniti of Peoria.
Business
Response:
May 4, 2015 RE: [redacted] #[redacted] We are in receipt of the complaint filed by Ms. [redacted] regarding her experience atInfiniti of Peoria. History: Clientwas in for repairs on 3/12/2015 88,545 miles. Client’s extended warranty sentan adjuster out to review. Adjuster verified repairs and authorized replacementof camshaft position sensor, steering rack, power steering pump, differentialmount bushing, compression rods, both spindles, control arm bushings and analignment. Warranty paid for partial battery replacement. Customer paid forprorate on battery, broken radiator shroud, oil change, power steering service(flush required with new rack for warranty), transmission service, brake fluidexchange, cooling system service with new cap and radiator hoses. Extendedwarranty paid $7,138.98, customer paid $1,588.25. Clientcalled with radiator leak and returned to service on 3/31/2015 88,776 miles.Upper radiator tank split. Extended warranty paid for new radiator $787.60.Customer paid $0. Weare currently replacing the warranty radiator due to part failure behindfitting on lower tank allowing transmission fluid to leak from transmissionline at radiator - 4/30/2015 90,327 miles (see picture attached). Customers Statement of Problem and our response: The “faulty struts” were not replaced at Infiniti of Peoria. Struts are currently notleaking and strut bound bumpers are intact. The new steering rack is notleaking at this time. Radiator replaced in history on 3/31/2015. Radiator replaced for the 2nd time today asa part warranty. Client called Mr. [redacted] at 1:36 pm. Mr. [redacted] carried on a professional, helpful tone,answering all the clients questions and recommendedthe vehicle be towed in for warranty repairs on the radiator and steering rack (we can provide a copyof the recorded call) Upper oil pan leaking on drivers side (picture attached – dark areas on grey metal). All repairs on 3/12/2015 that were billed to the extended warranty were reviewed and approvedin person by the extended warranty’s adjuster. All replacement parts were new and obtained as authorized by the extendedwarranty company. Customer was instructed by [redacted] to tow their vehicle here (recorded on phonecall). A loaner vehicle was provided for each repair. Thank you for the opportunity to respond to this complaint.Sincerely[redacted]ComplianceDirector – Infiniti of Peoria
Review: On 11/23/13 I purchased a vehicle from Infiniti of Peoria. I clearly informed our salesman of our preapproval for a specific interest rate from [redacted]. He was given the contact information and specifics. We reiterated this info with the finance manager. When our payment information came in the mail 4+ weeks later, it was with a different bank. This has cost us both time and money, as [redacted] had promised an additional interest rate decrease for setting up auto payment. My husband and I left multiple messages with Infiniti and I finally connected with '[redacted]' who told me he would check with finance. When I finally called him back days later, he connected me with finance who said, essentially that there was nothing they could do, it was my problem. I then put a 'review' online and got a call from [redacted], the new GM, who promised to get me some answers. His last voicemail to me was New Year's Eve at 11:30am. I returned his call and left him a voicemail on his direct line at 2:20 the same day, 12/31. I have never heard from him again.Desired Settlement: Fix this by getting my loan to [redacted] with the agreed upon rate. In lieu of this I want to be compensated for my time and trouble.
Business
Response:
January 24, 2014Re: [redacted]We are in receipt of the complaint filed by Ms. [redacted] regarding herexperience at Infiniti of Peoria. On behalf of Infiniti of Peoria I apologize for the problems you hadwith our Finance Department. In an effortto resolve this situation as quickly as possible we would like to offer you a$1,000.00 for your time and trouble.At this point we are unable to refinance a loan that has already beenfunded. If you would like to accept theoffer of the $1,000.00 please contact me directly at [redacted] or [redacted]. Again, we apologize that you did not receive the level of customerservice at Infiniti of Peoria that you deserve and inspect. Sincerely,[redacted]Compliance Director- Infiniti of Peoria
Review: I went into the dealership to look at a car on Sunday afternoon to see about trading in my car. When I got there and test drove the car went back in and I told them I liked the car but didn't have my trade in vehicle with me and I could bring it back another day and do the paperwork then. I kept telling the sales man that and he would go back to his manger and tell him I was ready for the deal but the manger said I had to take the car that day for the deal. I very much felt forced into the deal...I went back the very next day to return the car as I wasn't ready and the manger said he would take the car back but I had to get something else off his lot or he wouldn't take it back. couldn't find anything else to they just put me in a car! when I told the manger I didn't want that car. he got up out of his seat was yelling grabbed the keys to my car and said get out of my dealership and get my camry or im calling the cops!!!!
Im was pressured into the deal at Peoria Infinite I don't want the car I want my trade back!!! I am Scared of the manger and the staff and don't fell its a safe place to shop as watching the GSM [redacted] so crazy!!!Desired Settlement: I want my trade back and they can have there car back!!
Business
Response:
March 27, 2014
Re: [redacted]
ID#[redacted]
We are in receipt of the complaint filed by [redacted] regarding her experience at Infiniti of Peoria.
We would like to provide additional details that [redacted] did not include in his complaint. [redacted] first contacted our dealership in regards to the purchase of a 2012 [redacted]. He indicated that he would be trading in a 2012 [redacted]. [redacted] made an appointment for Sunday morning, March 23rd to view the vehicle. He arrived at the dealership with his trade and made a deal to purchase the [redacted].
Later Sunday afternoon he returned to the dealership saying he was unhappy with the [redacted]. Under [redacted] State Law there is no “cooling off” period for automobile sales, but we worked with [redacted] and placed in him a 2011 [redacted] This transaction lowered his monthly payment by $30.00 a month. At the time he left the dealership we were under the impression that he was completely satisfied with the choice of the [redacted] and were surprised by his complaint to the Revdex.com.
As a gesture of customer goodwill and to bring closure to this complaint, Infiniti of Peoria is offering to pay the first payment on [redacted] If this is acceptable to [redacted], please have him contact me directly at [redacted] or through the Revdex.com.
Thank you for the opportunity to respond to this complaint.
Sincerely,
Compliance Director- Infiniti of Peoria
Review: My wife and I decided to lease a vehicle from this dealership. We originally worked with [redacted]. Then we got passed on to a few other individuals to which I don't remember all of their names. One was a [redacted], I believe, and then ended up with the Sales Manager, [redacted] (don't have his last name either). We gave [redacted] our credit card information over the phone to hold a specific car for us on Thursday, October 16, 2014. We offered $2000 to be credited to our card because that is what the down payment was going to be. [redacted] said all he needed was $500. I told him I couldn't get in to pick the car up until the beginning of that next week. He said he would put the car in the back with a sold sign on it 'SO NO ONE SELLS IT'. Monday afternoon, the 20th, I called him and said I would be in to pick up the car that night to which he informed me they sold my car to someone else. Obviously, we were not happy. They had already begun the process of bringing in another vehicle from [redacted] to replace our car that they sold. At that point they asked if there was anything they could do to make up for their screw up. My wife and I asked for a few things, including a few we knew we wouldn't get. But the few things we settled on were an extra set of floor mats, a bottle of touch up paint and a trunk liner. We did get the floor mats but nothing else. We bought the car the end of October. Since then we can't get them to respond to any of our attempts to contact us with the status of these items. I have also reached out to Infiniti Consumer Affairs and have had weekly conversations with [redacted] there. He cannot get them to respond to his calls either. In fact, he has told me that they will not give him any information regarding his attempt to contact the GM there (name or a contact number, and they say he is always out or too busy). I believe we are to receive 3 FREE Service Appointments, as well. I am not going to take my car to this dealership for any type of work, whatsoever, so I might be forfeiting those because of them. I just want the things they promised me and to be done with them.Desired Settlement: I just want them to produce what they promised. Touch up paint to match the car I bought and the trunk mat. That way we can be done with them and they can be done with us.
Business
Response:
February 23, 2015Thank you for the opportunity to respond to the complaint submitted by [redacted] Parts Manager will order the trunk mat and paint, both of which will be sent to [redacted] at the addresslisted on this complaint.Sincerely,[redacted]Infiniti of Peoria
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
On Wednesday August 14th I went in to pick up a leased vehicle that I had previously made a deal on. I received the paperwork on Monday the 12th. Everything was in order. I wired the money (over 10,000) to the dealership. Wednesday I went to sign the paperwork and the numbers were well over 1,000 higher than what I had agreed to. Not a single thing was said to me about these changes. Only when I pulled up the paperwork on my phone did I see the numbers were different. When questioned I was told to " be quiet " so the finance manager could think..... And then was told a host of other reasons why the numbers were different. Something about infiniti financial services changing the rates that morning. It was 5pm when I went in- why didn't someone call me? The truth is it was because they were hoping I would not notice the numbers were different ! Long story short they REFUSED to honor my deal. Of course, they had my wired money. After two contacts they finally "sent" the money back on Friday which did not reach my bank until Monday. Supposedly they "could not" wire the money back. They did not send a certified check. They only sent a regular check, which due to the amount is being held by the bank for 10 days. 9 days after this, I still do not have my money back. Appalling and completely dishonest. If they can receive a wire, they can send a wire. Still waiting for the money. Buyer beware. Spend a significant amount of time reviewing your paperwork and make sure you look at every single line. This is why dealerships get a bad name .... And while my salesperson was nice and accommodating, the manager and finance manager especially ( epitome of sleazy) were downright rude. Overall I give this dealership a 1 on a scale of one to ten. And the one is only for my salesperson. Worst consumer experience I have had in a decade.
Review: I purchased a used car under the pretense that I could return the car within 15 days or 500 miles if not satisfied. That is what the salesman had told me. I returned the car the next day and I was told that I was never offered a return policy, The salesperson said "We have 15 days to see if we like the car and we could return it". The GM stated "he will not take the car back". I was deeply insulted as a consumer by the GM. I was told by the GM that he was going to call the police on me and my husband, We came back again to try to resolve this and still the GM told me that he would have the car towed back to my place and that we can call the police on our own expense if I left it there and that I would be prosecuted for putting a stop payment on the down payment check. I feel that Infiniti of Peoria needs to stand by their word and take the car back. In the meantime, they did take the warranty we paid for off the car but we still want to return it.Desired Settlement: The desired outcome would be to take the car back and cancel the contract. We are willing to pay their doc fees for the trouble.