Infiniti of Peoria

Review: On December 30, 2014 while in AZ visiting, I ended up purchasing a [redacted] from Infiniti of Peoria with the intention of driving back and registering it in**. 15 days after having the car, I was driving home in downtown [redacted], when the engine of the car shut off with no warning, but all the power stayed on. When this happened I was starting to go around a car that was turning left. I lost all control of the car and almost ran into the back of the trolley that was blocking the intersection. Luckily, the trolley pulled away seconds before I went over the tracks. I let the car roll to a stop. I could not move the steering wheel, the breaks were locked up, and all power remained on so I had no idea or warning when the car shut off. I put the car in park and shut it off. I was able to turn the car back on and drive. After doing some research online, I am not the only person who has had this happen to them. I am fearful to drive my car now and the thought of this happening while on the freeway or in heavy traffic truly scares me. The dealership had this car on their lot for more than 3 months and feel that I was the out of state fool they were able to [redacted] this off on and not have to worry about any repercussions.Desired Settlement: I want Infiniti to repair and make sure my car isn't going to cause me or someone else to be hurt.

Business

Response:

January 27, 2015Thank you for the opportunity to respond to the complaint submitted by [redacted].Our Service Director, [redacted] will be in touch with [redacted] to discuss the issue she is having with the vehicle. We have researched the service records on [redacted] vehicle and were unable to find any record of a similar problem occurring. There were also no recall records on file with this problem or with this vehicle. [redacted] did take the vehicle to an Infiniti dealership in her home area, where they were unable to duplicate the problem as described. they released the vehicle as tested. It was after that visit to the dealership that she filed the complaint with the Revdex.com.Sincerely,[redacted]Compliance Director Infiniti of Peoria

Review: The customer service in this establishment is horrid . At first I inquired about a car and my phone did not stop ringing to go in and check the car out. I went in and got the car as well as warranty that lacked a contract that I was not given every time I call in for questions I get the let me call you back and not getting nothing back. I was only given one key and I asked if I could get another the sales person [redacted] said he would look into it and would call me back but ever since then I did not even receive a call from him to tell me that there was or their wasn't. The sales manager was very rude when we called and asked to get us a key. Very unprofessional management.Desired Settlement: All I want is the key, the service contract for the warranty was supposed to be emailed to me today but we will see about that. The sales person should have gave me at least a call. I bought a 20 thousand dollar car from them and they can't give me the second key that cars come with. Next time just say that the keys are not available instead of not calling and not following up with customers.

Business

Response:

Please accept our apology for the lack of customer service you received at our dealership.

An additional key has been ordered for your vehicle. You will be contacted when the key arrives

so that we can schedule a time and date for you to come in and have the the fob programmed.

Again please accept our apology. If you have not received the information on your warranty, please let me know.

Sincerely,

Compliance Director - Infiniti of Peoria

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Email sent to customer feedback of Peoria Infinity Dealership:
Good Afternoon, this email is to notify you that Jason H[redacted] had promised to hold a vehicle for us last night March 20th at 7:13PM and this morning when I arrived at 10AM he had sold the vehicle. Last night when we spoke, to him on the phone, he took my debit card number and said he would charge $500 as a form of holding payment to hold the vehicle. When I arrived I was told by him personally that he had sold the vehicle.
A call was not made to notify me of the sale or verify my interest. You have lost a customer for this current sale and for future purchases.
I hope that this practice is not an acceptable form of business in this dealership and that this email will prevent future false promises to be made by your employees. Thank you.
Re Vehicle: Honda, [redacted]
Vin Number: [redacted]

Review: On 06/12/2014, Peoria Infiniti service department found out there are oil leaking from my 2008 G35 engine block at 124,554 miles; I was solicited to pay $2,175.31 to a reseal entire engine block job, and verbally promised there won't be any leaking for at least another 75,000 miles after it's done. Advisor also pitched since this job will only use original Infiniti seal material and be performed by an Infiniti highly trained master technician, so engine block should function like new condition with no leaking.

Even the most expensive one comparing to other quote , I paid the price because I believe everything I was told, and put this issue totally behind.

However, in May 2015 at 137,015 miles, an oil leaking trace was found from engine block, so I called back and requested a follow up service. Guess what, I was told I am out of luck because the service warranty is only good within 12 months or 12,000 miles, and even I was still within 12 months period but millage already exceed 12,000 miles.

I bite my tongue and try to forget this expensive bad experience, but it keeps coming back to bother me.Desired Settlement: Refund or repair the problem.

Business

Response:

January 12, 2016We are in receipt of the complaint filed by Ms. ** with your office.Ms. ** has not had the issued diagnosed at our shop. Ms. ** should contact Shanna Sa[redacted] and arrange for a time to have the vehicle diagnosed at no charge to her. All parts warranty through Infiniti are 12 months/12,000 miles, however we will provide options to assist Ms. ** once the root cause is determined.Thank you for the opportunity to respond to this complaint.Sincerely,Patti S[redacted]Compliance Director - Infiniti of Peoria

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will have my G35 in Peoria infiniti within a week after making appointment with compliance director to determine if it is a default repair or not. I will wait until for the business to perform this action and, if it does to my satisfactory, will consider this complaint resolved.

Regards,