From: [redacted] [ [redacted] .***@startek.com] Sent: Monday, November 21, 1:PM To: Revdex.com Info ; Jeffersonville Bridgestone Management < [redacted] @startek.com> Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint # [redacted] Good afternoon, I have updated file# [redacted] with the following informationFYI this was a resolved file where we sent $refund [redacted] 11/21/Thank you, [redacted] Bridgestone Team Lead
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Abi [redacted]
We apologize for this unfortunate experience at our Spring Valley locationOur records indicate that Store Management has been in contact and the vehicle is currently being inspected for any potential damages at a 3rd party dealershipPlease forward any findings they may have to Store Management or us at [email protected] for further assistance
Initial Business Response / [redacted] (1000, 10, 2015/05/18) */ The area for this location responded: I have contacted the customer this afternoon and explained that her tires cannot be rotated due to the vehicle having different size tires on the front and rear of her vehicle, but they can be balanced which is what she paid forShe confirmed that she did not pay for any alignment service, and understands that Firestone cannot perform that service on a [redacted] The customer is satisfied and will return to the location for tire balancing services (Area Manager- [redacted] ***) Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by a manager yesterday and he agreed to the employee giving wrong information and has gave me the info to call and set up an appointment for my already paid for tire balancing
Initial Business Response / [redacted] (1000, 18, 2015/09/04) */ The claims dept handled this issue and settled matter with this customerThe damage was found not to be caused by the store but a settlement of $was made
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be following up with you shortly to discuss a proper resolutionThank you
Thank you for bringing your concerns to the attention of our officeAfter review, I have found that a formal damage claim has already been investigated and a claims adviser is assigned and in contact with you to help resolve this matter to your satisfactionPlease reach out to your claims advisor should you have any additional questions or concerns
Initial Business Response / [redacted] (1000, 19, 2015/09/09) */ Per the Area Manager's notes in case # XXXXXXX: THE STORE GAVE THE BOSS A PRINT OUT WITH THE READING THAT STATED THE VEHICLE NEEDED A BATTERY
Initial Business Response / [redacted] (1000, 18, 2015/08/24) */ This case was closed on 11/23/ref case # The store manager called the customer: STORE MANAGER TO THE CUSTOMER Details:THE MANAGER CALLED THE CUSTOMER TO APOLOGIZE FOR THE CONFUSIONTHE CUSTOMER BELIEVES THAT WE PURPOSELY TOOK A NEW TIRE OFF HER VEHICLE DURING THE TIRE ROTATION AND REPLACED IT WITH A WORN OUT TIRE SO WE WOULD HAVE THE OPPORTUNITY TO SELL HER A NEW TIRETHE MANAGER EXPLAINED THAT THIS WOULD NEVER HAPPEN AND OFFERED TO REPLACE THE TIRE IN QUESTION WITH A NEW ONE AT NO CHARGE TO RESOLVE THE ISSUETHE CUSTOMER WAS PLEASED WITH THE RESOLUTION --NOTES ENTERED IN THE CASE UPON RESOLUTION Initial Consumer Rebuttal / [redacted] (3000, 20, 2015/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I FEEL THAT WHEN ME AND MY BOYFRIEND WENT INTO THE STATION TO GET THE CAR LOOK AT WE WERE BEING PUT ON THE SPOT FOR NO REASONIT JUST SEEM LIKE THE ATMOSPHERE WAS UNCOMFORTABLE QUIET AND THEY DID THAT WE DID NOT QUITE MEET THEIR SAY TICKETI HAD BEEN THERE MANY TIMES, BUT WHEN ME AND MY FRIEND ENTER THE STORE IT WAS A NEW THING FOR ME.MAYBE THAT IS WHY IT WAS A DIFFERENT SCENARIO TO THEM ALSO THE PERSON THAT LOOK AT THE DASH WANTED TO REMOVE THE WHOLE FRONT OF IT AND WHEN I TALK TO THE CARPARTS.COM GUYS ONLINE I WAS TOLD IT IS INDIVIDUAL ITEMS LIKE SPEEDOMETER, GAS GAUGES ETC Final Consumer Response / [redacted] (4200, 30, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) DURING THE TIME THAT I TRUSTED THE CARE OF MY VEHICLE WITH THIS INDUSTRY A LOT OF BAD NOT THINGS HAVE HAD HAPPENED TO MY CARNONE OF THE WINDOWS WORK IN THE CARI HAD TO PAY TO HAVE FIXED SO THE WINDOWS DID NOT GAP OPEN IN WINTER AND RAINY SEASONSTHE REPAIRS WERE WAY OVER THE COST OF THE CARIT HAS BEEN INHUMAN TO HAVE TO DRIVE WITH NO VENTING DURING ALL SEASONS AND YOU CAN NOT EVEN HAVE CONVERSATION IN THE VEHICLE WITH TREMENDOUS RINGING SOUND IN THE EARSI CONTACTED THE RECALL LIST FOR CHEVY NONE OF THIS WAS AVAILABLE ON THEIR LIST THAT WARRENTED ANY INSPECTIONIQUESS, I FEEL LIKE BECAUSE OF THE FAULT OF THE LOCAL COMPANY THAT I CAN NOT TRUST AND WOULD LIKE MY ACCOUNT BALANCE ERRASED AND A NEW CAR Final Business Response / [redacted] (4000, 28, 2015/10/09) */ There seems to be a mistake with our last responseIt was entered as the consumer's response and not the businessWe would like to know if the customer accepted our offer for the value vouchers? Please adviseThank you
Initial Business Response / [redacted] (1000, 12, 2015/07/07) */ As of 06/19/the Area Manager [redacted] indicated the resolutionThe store replaced an addional tire for the customer at no charge as customer satisfaction due to the miscommunication As far as we are aware, the issue has been resolved with the customer per the store and area manager
We assure you that we take any allegation of vehicle damage very seriously and thank you for alerting us of the stores actions thus farWe have created a formal damage claim to be investigated which indicates a 3rd-Party inspection report was recently finalized and forwarded to management for reviewYour assigned claims advisor will be reaching out shortly to discuss the findings listed within the aforementioned inspection report
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for the corporate claims department to review and investigate the claimThe claim was initially deniedThe claims supervisor indicates that he followed up with you as well to review the caseUnfortunately, the independent inspection report did not find any fault of ours and the claim was not acceptedWe apologize that we were unable to assist with repairs to your vehicle
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager and Store Manager indicated the below information regarding the situation and resolution:The parts were available for the customer to see however the customer was unavailable to see the parts for some timeThe parts were finally sent in for warranty/core returnsWe apologize for the issue and we have offered to refund the amount of the calipers (the rest of the brake work was covered under warranty) because we never want any customer to feel that they have been taken advantage of
Complaint: [redacted] I am rejecting this response because: It's an internal problem if the tires did not make it back to Bridgestone I was instructed with the last faulty tire to bring it to a Firestone store (which I didn't know existed or was the same as Bridgestone) After opening the complaint with Bridgestone after the last tire, I was told to bring that one to the Firestone Complete store to see what's going on and have it replaced I did exactly as told and you should have that tire in your possession There was a warranty claim number and everything.I've been offered absolutely no resolution and just keep getting excuses why you're unable to address my concerns Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11100635, and find that this resolution is satisfactory to me Sincerely, Heather [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope going forward you will not charge for services promised and not performedThank you and have a great day! Sincerely, [redacted]
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager indicates he attempted to resolve by offering a partial refund which was not initially acceptedThe reason that only a partial refund was offered was due to the fact that the vehicle came in with bad oil leaksAfter replacing the valve cover gasket (requested by the customer) the vehicle was degreased the day of serviceMore leaks were then noticed which could not be detected with all of the oil that was leakingWe apologize for the situation, however our offer still stands for a 50% refund of servicePlease let us know if you accept this so we can get that processed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The local Tires Plus place took care of my situation after the business responseI personally thank Louis from Tires Plus North Miami for the care he provided Sincerely, Vladyslav [redacted]
From: [redacted] [ [redacted] .***@startek.com] Sent: Monday, November 21, 1:PM To: Revdex.com Info ; Jeffersonville Bridgestone Management < [redacted] @startek.com> Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint # [redacted] Good afternoon, I have updated file# [redacted] with the following informationFYI this was a resolved file where we sent $refund [redacted] 11/21/Thank you, [redacted] Bridgestone Team Lead
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Abi [redacted]
We apologize for this unfortunate experience at our Spring Valley locationOur records indicate that Store Management has been in contact and the vehicle is currently being inspected for any potential damages at a 3rd party dealershipPlease forward any findings they may have to Store Management or us at [email protected] for further assistance
Initial Business Response / [redacted] (1000, 10, 2015/05/18) */ The area for this location responded: I have contacted the customer this afternoon and explained that her tires cannot be rotated due to the vehicle having different size tires on the front and rear of her vehicle, but they can be balanced which is what she paid forShe confirmed that she did not pay for any alignment service, and understands that Firestone cannot perform that service on a [redacted] The customer is satisfied and will return to the location for tire balancing services (Area Manager- [redacted] ***) Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by a manager yesterday and he agreed to the employee giving wrong information and has gave me the info to call and set up an appointment for my already paid for tire balancing
Initial Business Response / [redacted] (1000, 18, 2015/09/04) */ The claims dept handled this issue and settled matter with this customerThe damage was found not to be caused by the store but a settlement of $was made
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be following up with you shortly to discuss a proper resolutionThank you
Thank you for bringing your concerns to the attention of our officeAfter review, I have found that a formal damage claim has already been investigated and a claims adviser is assigned and in contact with you to help resolve this matter to your satisfactionPlease reach out to your claims advisor should you have any additional questions or concerns
Initial Business Response / [redacted] (1000, 19, 2015/09/09) */ Per the Area Manager's notes in case # XXXXXXX: THE STORE GAVE THE BOSS A PRINT OUT WITH THE READING THAT STATED THE VEHICLE NEEDED A BATTERY
Initial Business Response / [redacted] (1000, 18, 2015/08/24) */ This case was closed on 11/23/ref case # The store manager called the customer: STORE MANAGER TO THE CUSTOMER Details:THE MANAGER CALLED THE CUSTOMER TO APOLOGIZE FOR THE CONFUSIONTHE CUSTOMER BELIEVES THAT WE PURPOSELY TOOK A NEW TIRE OFF HER VEHICLE DURING THE TIRE ROTATION AND REPLACED IT WITH A WORN OUT TIRE SO WE WOULD HAVE THE OPPORTUNITY TO SELL HER A NEW TIRETHE MANAGER EXPLAINED THAT THIS WOULD NEVER HAPPEN AND OFFERED TO REPLACE THE TIRE IN QUESTION WITH A NEW ONE AT NO CHARGE TO RESOLVE THE ISSUETHE CUSTOMER WAS PLEASED WITH THE RESOLUTION --NOTES ENTERED IN THE CASE UPON RESOLUTION Initial Consumer Rebuttal / [redacted] (3000, 20, 2015/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I FEEL THAT WHEN ME AND MY BOYFRIEND WENT INTO THE STATION TO GET THE CAR LOOK AT WE WERE BEING PUT ON THE SPOT FOR NO REASONIT JUST SEEM LIKE THE ATMOSPHERE WAS UNCOMFORTABLE QUIET AND THEY DID THAT WE DID NOT QUITE MEET THEIR SAY TICKETI HAD BEEN THERE MANY TIMES, BUT WHEN ME AND MY FRIEND ENTER THE STORE IT WAS A NEW THING FOR ME.MAYBE THAT IS WHY IT WAS A DIFFERENT SCENARIO TO THEM ALSO THE PERSON THAT LOOK AT THE DASH WANTED TO REMOVE THE WHOLE FRONT OF IT AND WHEN I TALK TO THE CARPARTS.COM GUYS ONLINE I WAS TOLD IT IS INDIVIDUAL ITEMS LIKE SPEEDOMETER, GAS GAUGES ETC Final Consumer Response / [redacted] (4200, 30, 2015/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) DURING THE TIME THAT I TRUSTED THE CARE OF MY VEHICLE WITH THIS INDUSTRY A LOT OF BAD NOT THINGS HAVE HAD HAPPENED TO MY CARNONE OF THE WINDOWS WORK IN THE CARI HAD TO PAY TO HAVE FIXED SO THE WINDOWS DID NOT GAP OPEN IN WINTER AND RAINY SEASONSTHE REPAIRS WERE WAY OVER THE COST OF THE CARIT HAS BEEN INHUMAN TO HAVE TO DRIVE WITH NO VENTING DURING ALL SEASONS AND YOU CAN NOT EVEN HAVE CONVERSATION IN THE VEHICLE WITH TREMENDOUS RINGING SOUND IN THE EARSI CONTACTED THE RECALL LIST FOR CHEVY NONE OF THIS WAS AVAILABLE ON THEIR LIST THAT WARRENTED ANY INSPECTIONIQUESS, I FEEL LIKE BECAUSE OF THE FAULT OF THE LOCAL COMPANY THAT I CAN NOT TRUST AND WOULD LIKE MY ACCOUNT BALANCE ERRASED AND A NEW CAR Final Business Response / [redacted] (4000, 28, 2015/10/09) */ There seems to be a mistake with our last responseIt was entered as the consumer's response and not the businessWe would like to know if the customer accepted our offer for the value vouchers? Please adviseThank you
The Area Manager reached out to Ms [redacted] and refunded $as customer satisfaction to resolve this matter
Initial Business Response / [redacted] (1000, 12, 2015/07/07) */ As of 06/19/the Area Manager [redacted] indicated the resolutionThe store replaced an addional tire for the customer at no charge as customer satisfaction due to the miscommunication As far as we are aware, the issue has been resolved with the customer per the store and area manager
We assure you that we take any allegation of vehicle damage very seriously and thank you for alerting us of the stores actions thus farWe have created a formal damage claim to be investigated which indicates a 3rd-Party inspection report was recently finalized and forwarded to management for reviewYour assigned claims advisor will be reaching out shortly to discuss the findings listed within the aforementioned inspection report
Complaint: [redacted] I am rejecting this response because: still have not received the vouchers on 1/when promised by 1/ Sincerely, [redacted]
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for the corporate claims department to review and investigate the claimThe claim was initially deniedThe claims supervisor indicates that he followed up with you as well to review the caseUnfortunately, the independent inspection report did not find any fault of ours and the claim was not acceptedWe apologize that we were unable to assist with repairs to your vehicle
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager and Store Manager indicated the below information regarding the situation and resolution:The parts were available for the customer to see however the customer was unavailable to see the parts for some timeThe parts were finally sent in for warranty/core returnsWe apologize for the issue and we have offered to refund the amount of the calipers (the rest of the brake work was covered under warranty) because we never want any customer to feel that they have been taken advantage of
Complaint: [redacted] I am rejecting this response because: It's an internal problem if the tires did not make it back to Bridgestone I was instructed with the last faulty tire to bring it to a Firestone store (which I didn't know existed or was the same as Bridgestone) After opening the complaint with Bridgestone after the last tire, I was told to bring that one to the Firestone Complete store to see what's going on and have it replaced I did exactly as told and you should have that tire in your possession There was a warranty claim number and everything.I've been offered absolutely no resolution and just keep getting excuses why you're unable to address my concerns Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11100635, and find that this resolution is satisfactory to me Sincerely, Heather [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope going forward you will not charge for services promised and not performedThank you and have a great day! Sincerely, [redacted]
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for the Area Manager to review and resolveThe Area Manager indicates he attempted to resolve by offering a partial refund which was not initially acceptedThe reason that only a partial refund was offered was due to the fact that the vehicle came in with bad oil leaksAfter replacing the valve cover gasket (requested by the customer) the vehicle was degreased the day of serviceMore leaks were then noticed which could not be detected with all of the oil that was leakingWe apologize for the situation, however our offer still stands for a 50% refund of servicePlease let us know if you accept this so we can get that processed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The local Tires Plus place took care of my situation after the business responseI personally thank Louis from Tires Plus North Miami for the care he provided Sincerely, Vladyslav [redacted]