We apologize for any delay in response from managementDue to your concerns involving vehicle damage, this matter has been referred to our Store Claims department so that a third-party inspector can help determine liabilityFor your records, the file number assigned is: [redacted] A claims advisor will be in contact with you directly to discuss the next stepsIf you request an update on your file at any time, please contact 1-800-367-with your case number for assistance
Initial Business Response / [redacted] (1000, 15, 2015/10/14) */ An internal case was set up to review/resolve the issueJim [redacted] (Area Manager) indicated that he has left messages with the customer with no responsePlease have the customer follow up with the Area Manager if he wishes to resolve this matterThank you
Complaint: I am rejecting this response because: Already have talked to the area manager on 7/18/@12:pm was told he was working on a solution to the issue and would call back later that day never heard back now a week later I tried to call him back for an update only to get voicemail saying he is unavailable until 8/1/ Happy to say that the folks at my local [redacted] honored their online prices on some comparable General tires with a 60,mile warranty ,Road Hazard , Free Installation , free rotation and they had them in stock as promisedthat is customer service at its best Sincerely, Edward ***
Thank you for alerting us of your concerns so that management can address this unfortunate experience with our store TeammatesA full refund check for your alignment service has been issued to your address due to the alignment not being to your satisfactionPlease message [redacted] @bfrc.com if you do not receive the refund within 7-business days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Sincerely, [redacted] ***
I called the customer to attempt to resolve the issueThe customer was unwilling to work with me and states he already provided the repair receipts to the store and our Nashville officeI informed him that if he provided them, I personally do not see them in his claims fileI apologized if they were misplacedHowever, I did offer to contact the shop to get copiesThe customer did not authorize me to do soThe customer specifically requested that I mail him a letter with my contact information and he will mail me the receipts himselfI asked the customer if I could email him my information to speed up the process? He said no and he wants us to mail it to himI mailed him a letter via regular mail and UPS to ensure delivery.We cannot proceed without more informationAt this time, we are waiting on that information from Mr [redacted] I will update our internal case and review with management once we have the necessary documents
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Contact Name and Title: [redacted] Area Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @bfrc.com We will issue the refund requested for $A check will be issued for refund and mail to address on file Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ Good Afternoon, Firestone refunded the additional repairs provided at the other repair facility in good faith totaling $We also refunded an additional $as a customer satisfaction, totaling $ Mrs [redacted] has received $ in refunds from Firestone and we feel that we have met our obligation in this caseOur offer is fair given the circumstances and has already been received by Mrs [redacted]
ggood morning like I previously stated I had spoke to both of the men last year in when the incident took place and after that I have turn in all paperwork was promised reimbursement back from your company and the managers at the firestone store located on market street in riverside, ca even your area manager remembers what happened to my vehicleAnd said he was going to have firestone corporate office reimburse me back and that was this year when I spoke to him on this matterI would like to go to arbitration since the company keeps giving me the run-around they know for a fact that both of those men worked for Firestone in October So I would like to go to arbitration and also with the arbitration I would also like for the bureau automotive repair to get involved in this matter since I keep getting the runaround and I was promised reimbursement from firestoneSo can we please set update arbitration to take place Complaint: I am rejecting this response because: Sincerely, Trina ***
Initial Business Response / [redacted] (1000, 24, 2015/09/03) */ The current store manager and myself have left several messages for the customer to call us to address his concerns, also, the email address returns As not activeThis complaint could have been solved last year but the Revdex.com response was not filed, not sure More than happy to address if contacted by the customer This case could not be responded to online Thanks for your help [redacted] Area Manager
We apologize that your alignment concerns were not able to be resolved with Store ManagementAs of 5/5/17, our records indicate that Area Management has been in contact and a resolution to your concerns has been discussedPlease reach back out to Area Management should you have any additional concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11148017, and find that this resolution is satisfactory to me Sincerely, Sylvia *** P.SI have tried several ttimes to reach back out to the business, I've left messages and no call backI don't know what their agreement may be other than this dollars amount, but I have other repairs made by themThe repairs made are under warranty and what they are offering aren't even close to what it would take to start over with someone elseI do not agree to them not being liable for any other repairs made by them and under warrantyI still hold them liable to acknowledge any other services they have provided and under warrantyAnd, may the continue the hold the warranted parts their responsibility or pay me back in full for ever dollars I have spent and I will never use their services again
Initial Business Response / [redacted] (1000, 8, 2015/04/14) */ Managment spoke with the customer and she had some valid concernsThe team obtained a price from a vendor that caused the mark up to be well above the correct priceManagement priced the dealer as well as preferred vendors and was able to obtain a part for much less than quotedManagment apologized to the customer and have processed a refund in the amount of $as per her requestIssue has been resolved
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for the Area Manager to review and resolve, however, the Area Manager indicates that he has left multiple messages for you with no return callPlease return the Area Manager's call so he can discuss this matter and properly resolve the issuesThank you!
Initial Business Response / [redacted] (1000, 6, 2015/10/07) */ Per the Area Manager--the store refunded the customerPlease close this outThank you Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would like to thank the Revdex.com for providing a column for consumers to resort to when they have been unfairly treated by a businessIt is because of Revdex.com that I was finally able to achieve resolutionI doubt that anything would have happened were it not for the 'power' of Revdex.com's collective influenceThank you
Initial Business Response / [redacted] (1000, 6, 2015/09/04) */ The customer thought the bill was all labor, they explained the breakdown and the customer is OK with it now
Thank you for bringing your concerns to our attentionAfter receiving your complaint, we reached out to our CFNA account group that verified the issueUnfortunately, in there were months of missed paymentsCFNA must abide by the rules and they do not correct credit bureau’s unless it is a company error or extenuating circumstances (maybe late but not 4)
Thank you for alerting us of your unfortunate experience so that we can ensure management is in contact in addition to addressing this with our Store TeammatesA formal file has been created at this time and referred to Field Management for resolution (file#2242660)Please reach out to us at [redacted] @bfrc.com if you are not contacted within business days
We apologize for any delay in response from managementDue to your concerns involving vehicle damage, this matter has been referred to our Store Claims department so that a third-party inspector can help determine liabilityFor your records, the file number assigned is: [redacted] A claims advisor will be in contact with you directly to discuss the next stepsIf you request an update on your file at any time, please contact 1-800-367-with your case number for assistance
Initial Business Response / [redacted] (1000, 15, 2015/10/14) */ An internal case was set up to review/resolve the issueJim [redacted] (Area Manager) indicated that he has left messages with the customer with no responsePlease have the customer follow up with the Area Manager if he wishes to resolve this matterThank you
Complaint: I am rejecting this response because: Already have talked to the area manager on 7/18/@12:pm was told he was working on a solution to the issue and would call back later that day never heard back now a week later I tried to call him back for an update only to get voicemail saying he is unavailable until 8/1/ Happy to say that the folks at my local [redacted] honored their online prices on some comparable General tires with a 60,mile warranty ,Road Hazard , Free Installation , free rotation and they had them in stock as promisedthat is customer service at its best Sincerely, Edward ***
Thank you for alerting us of your concerns so that management can address this unfortunate experience with our store TeammatesA full refund check for your alignment service has been issued to your address due to the alignment not being to your satisfactionPlease message [redacted] @bfrc.com if you do not receive the refund within 7-business days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Sincerely, [redacted] ***
I called the customer to attempt to resolve the issueThe customer was unwilling to work with me and states he already provided the repair receipts to the store and our Nashville officeI informed him that if he provided them, I personally do not see them in his claims fileI apologized if they were misplacedHowever, I did offer to contact the shop to get copiesThe customer did not authorize me to do soThe customer specifically requested that I mail him a letter with my contact information and he will mail me the receipts himselfI asked the customer if I could email him my information to speed up the process? He said no and he wants us to mail it to himI mailed him a letter via regular mail and UPS to ensure delivery.We cannot proceed without more informationAt this time, we are waiting on that information from Mr [redacted] I will update our internal case and review with management once we have the necessary documents
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Contact Name and Title: [redacted] Area Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @bfrc.com We will issue the refund requested for $A check will be issued for refund and mail to address on file Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ Good Afternoon, Firestone refunded the additional repairs provided at the other repair facility in good faith totaling $We also refunded an additional $as a customer satisfaction, totaling $ Mrs [redacted] has received $ in refunds from Firestone and we feel that we have met our obligation in this caseOur offer is fair given the circumstances and has already been received by Mrs [redacted]
ggood morning like I previously stated I had spoke to both of the men last year in when the incident took place and after that I have turn in all paperwork was promised reimbursement back from your company and the managers at the firestone store located on market street in riverside, ca even your area manager remembers what happened to my vehicleAnd said he was going to have firestone corporate office reimburse me back and that was this year when I spoke to him on this matterI would like to go to arbitration since the company keeps giving me the run-around they know for a fact that both of those men worked for Firestone in October So I would like to go to arbitration and also with the arbitration I would also like for the bureau automotive repair to get involved in this matter since I keep getting the runaround and I was promised reimbursement from firestoneSo can we please set update arbitration to take place Complaint: I am rejecting this response because: Sincerely, Trina ***
Initial Business Response / [redacted] (1000, 24, 2015/09/03) */ The current store manager and myself have left several messages for the customer to call us to address his concerns, also, the email address returns As not activeThis complaint could have been solved last year but the Revdex.com response was not filed, not sure More than happy to address if contacted by the customer This case could not be responded to online Thanks for your help [redacted] Area Manager
Initial Business Response / [redacted] (1000, 22, 2015/09/29) */
We apologize that your alignment concerns were not able to be resolved with Store ManagementAs of 5/5/17, our records indicate that Area Management has been in contact and a resolution to your concerns has been discussedPlease reach back out to Area Management should you have any additional concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11148017, and find that this resolution is satisfactory to me Sincerely, Sylvia *** P.SI have tried several ttimes to reach back out to the business, I've left messages and no call backI don't know what their agreement may be other than this dollars amount, but I have other repairs made by themThe repairs made are under warranty and what they are offering aren't even close to what it would take to start over with someone elseI do not agree to them not being liable for any other repairs made by them and under warrantyI still hold them liable to acknowledge any other services they have provided and under warrantyAnd, may the continue the hold the warranted parts their responsibility or pay me back in full for ever dollars I have spent and I will never use their services again
Initial Business Response / [redacted] (1000, 8, 2015/04/14) */ Managment spoke with the customer and she had some valid concernsThe team obtained a price from a vendor that caused the mark up to be well above the correct priceManagement priced the dealer as well as preferred vendors and was able to obtain a part for much less than quotedManagment apologized to the customer and have processed a refund in the amount of $as per her requestIssue has been resolved
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as we truly value your businessAn internal case was set up for the Area Manager to review and resolve, however, the Area Manager indicates that he has left multiple messages for you with no return callPlease return the Area Manager's call so he can discuss this matter and properly resolve the issuesThank you!
Initial Business Response / [redacted] (1000, 20, 2015/09/29) */
Initial Business Response / [redacted] (1000, 6, 2015/10/07) */ Per the Area Manager--the store refunded the customerPlease close this outThank you Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would like to thank the Revdex.com for providing a column for consumers to resort to when they have been unfairly treated by a businessIt is because of Revdex.com that I was finally able to achieve resolutionI doubt that anything would have happened were it not for the 'power' of Revdex.com's collective influenceThank you
Initial Business Response / [redacted] (1000, 6, 2015/09/04) */ The customer thought the bill was all labor, they explained the breakdown and the customer is OK with it now
Thank you for bringing your concerns to our attentionAfter receiving your complaint, we reached out to our CFNA account group that verified the issueUnfortunately, in there were months of missed paymentsCFNA must abide by the rules and they do not correct credit bureau’s unless it is a company error or extenuating circumstances (maybe late but not 4)
Thank you for alerting us of your unfortunate experience so that we can ensure management is in contact in addition to addressing this with our Store TeammatesA formal file has been created at this time and referred to Field Management for resolution (file#2242660)Please reach out to us at [redacted] @bfrc.com if you are not contacted within business days