Infiniti of Tyson's Corner

Thank you for bringing your concerns to our attention. After receiving your complaint, we reached out to our CFNA account group that verified the issue. Unfortunately, in 2014 there were 4 months of missed payments. CFNA must abide by the rules and they do not correct credit bureau’s unless it...

is a company error or extenuating circumstances (maybe 1 late but not 4).

Complaint: [redacted]
I am rejecting this response because: It's an internal problem if the tires did not make it back to Bridgestone.  I was instructed with the last faulty tire to bring it to a Firestone store (which I didn't know existed or was the same as Bridgestone).  After opening the complaint with Bridgestone after the last tire, I was told to bring that one to the Firestone Complete store to see what's going on and have it replaced.  I did exactly as told and you should have that tire in your possession.  There was a warranty claim number and everything.I've been offered absolutely no resolution and just keep getting excuses why you're unable to address my concerns.
Sincerely,
[redacted]

Initial Business Response /* (1000, 12, 2015/07/07) */
As of 06/19/15 the Area Manager [redacted] indicated the resolution. The store replaced an addional tire for the customer at no charge as customer satisfaction due to the miscommunication.
As far as we are aware, the issue has been...

resolved with the customer per the store and area manager.

Thank you for bringing your concerns to our attention. We appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our business. We apologize for any inconvenience that we may have caused, and we would like to make things right as...

we truly value your business. An internal case was set up for the Area Manager to review and resolve. After further review, we would like to refund the $79.99 to resolve this matter. We are processing the refund check today and you should receive it within 5-7 business days. Again, we apologize for the trouble this issue has caused and we hope to see you back in  future!

We apologize for any inconvenience this investigation process may have caused you. However, an independent inspection company was not able to conclude that the services previously performed by Firestone caused or contributed to the current engine damages. A copy of this inspection report can...

be provided by your assigned claims specialist upon your request for your review. Should any additional new documentation be available that may suggest the services provided by Firestone were at fault, please forward the aforementioned documentation to [redacted]@bfrc.com.

We apologize for the delay in response from management. At this time reimbursement for the infotainment system programming has been issued to your PO Box address listed on file. We apologize for any inconvenience this may have caused you and ask that you please contact [redacted]@bfrc.com if the...

reimbursement does not arrive within 7-10 business days.

We appreciate you reaching out so that we can get field management involved for resolution. After reviewing your file, we see that Area Management has been in contact and the matter has been resolved to your satisfaction. Please reach back out to our Area Manager should you have any additional...

questions.

Complaint: [redacted]
I am rejecting this response because:An agreement has been reached but no payment for it has been received.
Sincerely,
D. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We apologize for any inconvenience this investigation has caused you. The notes listed in your case file indicate management has reached out via email today (10/4) and requested a copy of the repair estimate. Please respond via email or phone to management at your earliest convenience.

Thank you for reaching out so that we can confirm this matter is resolved to your satisfaction. We have located our file and see that Store Management has since resolved the matter directly with you and the brakes are now operating as designed. We apologize for any inconvenience this may have caused...

you.

Thank you for alerting us of your concerns so that management can address this unfortunate experience with our store Teammates. A full refund check for your alignment service has been issued to your address due to the alignment not being to your satisfaction. Please message [redacted]@bfrc.com if you do...

not receive the refund within 7-10 business days.

Initial Business Response /* (1000, 5, 2015/09/28) */
Store management has contacted the [redacted] in regards to the repairs that were made to their previous vehicle. Store management and our customer have agreed upon no-charge tire services in exchange for the previously requested refund of service....


Initial Consumer Rebuttal /* (3000, 7, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak to a store manager. The tires were given, but not as a complete refund. I'd like the remaining balance from the tires, OR a voucher, which has NOT been discussed as of yet. I intend to receive the compensation that was owed to me.
Kimberly [redacted]
Final Business Response /* (4000, 9, 2015/10/08) */
The customer's rebuttal has been referred back to the Area Manager for further review/follow up with the customer.

Initial Business Response /* (1000, 20, 2015/09/29) */
Initial Consumer Rebuttal /* (3000, 22, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no response
Final Business Response /* (4000, 24, 2015/10/06) */
An internal case will be...

set up and the Area Manager will review/contact customer to attempt to resolve the issue.

Thank you for providing this feedback. This is currently being handled by our Corporate Claims Department and they have indicated they are handling the related repairs. Thank you.

Initial Business Response /* (1000, 19, 2015/09/09) */
Per the Area Manager's notes in case # XXXXXXX:
THE STORE GAVE THE BOSS A PRINT OUT WITH THE READING THAT STATED THE VEHICLE NEEDED A BATTERY

Please visit any of our 2,200 locations for a free tire inspections should you have any concerns with the remaining two original tires left on your vehicle. Our certified technicians would be happy to inspect for any irregularities that may be cause for concern. In addition, your road hazard...

protection has you covered for the entire usable life of the tire should any unforeseen hazards, such as nails occur.

This complaint was sent to the Area Manager to review/resolve with customer. As of 11/20/15, he indicated in our internal system that he:"TALKED TO CUSTOMER AND THEY TOOK CAR TO THEIR MECHANIC WHO FOUND THE RADIATOR TO BE CRACKED AND ALSO THE OVERFLOW TANK. REPAIRED BOTH AND IS GOING TO DRIVE TO SEE...

IF ANY FURTHER ISSUES. CUSTOMER IS GOING TO E-MAIL ME INVOICE AND I WILL REIMBURSE FOR COST OF REPLACEMENT."-Per the Area Manager, Nicholas [redacted].

Initial Business Response /* (1000, 18, 2015/08/24) */
Contact Name and Title: R. [redacted] AM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@tiresplus.com
Revdex.com CASE#: XXXXXXXX
Ms. [redacted] was in our store in February for an engine analysis for a driveability problem. She states that after...

our service her A/C quit blowing cold air. For customer satisfaction the store performed an evacuation and recharge of her A/C system ($130 normally) at n/c to her. Her compressor was leaking refrigerant and therefore the store gave her an estimate to properly repair her a/c system. The store did not cause the a/c compressor to leak refrigerant.The vehicle at the time had over 167,000 miles and there were several other items recommended however we did not look at the a/c because we were not asked to look at it. This type of issue with the a/c is common with the age and mileage on the vehicle.

An internal case has been set up for the Area Manager to review and resolve with the customer.