Infiniti of Tyson's Corner

Thank you for reaching out so that our Store Claims department can fully investigate the cause of these engine issues. A formal file has been created to document your concerns and at this time a Claims Specialist has been assigned. Our file indicates the Claims Specialist has attempted to reach out...

via phone and email as of 3/14/17. If you did not receive these messages, please reach out to our consumer affairs team with your file#[redacted] at 800-367-3872.

Area Management has left another message today (10/5) requesting contact back. Our records also indicate that there are two parties contacting our office about this case, Keith and Robert which may be causing some disconnect. We would suggest that the vehicle owner and party that authorized the services in question be the individual that contacts Area Management back.

We understand that your time is valuable and apologize for any inconvenience you may have experienced during these return visits. Our records indicate that management has been in contact and the tires in question have been replaced under warranty to fully resolve the vibration issue. Please reach...

out to any of our Tires Plus locations should you have any concerns with the new tires.

Thank you for bringing your concerns to our attention. We appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our business. We apologize for any inconvenience that we may have caused, and we would like to make things right as...

we truly value your business. An internal case was set up for the claims department to resolve. The case notes indicate a settlement check was sent to you for $5235.88 to resolve this matter.Again, we apologize for any inconvenience and we hope we have resolved this matter to your satisfaction.

Thank you for bringing your concerns to our attention. We appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our business. We apologize for any inconvenience that we may have caused, and we would like to make things right as...

we truly value your business. An internal case was set up for the Area Manager to review and resolve. Someone will be contacting to you shortly to discuss a proper resolution. Thank you.

Initial Business Response /* (1000, 17, 2015/03/17) */
Good Afternoon,
Is there any more details on this complaint. Store#, City and State, Invoice number, etc... I cannot find anything on this customer in our data base from the phone number provide. I let 2 messages for the...

customer.
Thanks,
Firestone_[redacted] ,
Bridgestone Retail Operations
New Orleans Area Manager
Cell: [redacted]
Email: [redacted]@bfrc.com
E-Fax: [redacted]
Jabber: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 19, 2015/09/04) */
STORE HAS CONTACTED ANTHONY AND HE WAS DROPPING THE TRUCK OFF 8/25/15 TO LET US SEE WHERE THE VIBRATION IS COMING FROM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11693920, and find that this resolution is satisfactory to me.
Sincerely,
Charles [redacted]

Thank you for alerting us of your experience and allowing Field Management to discuss this matter with you further. Our records indicate that at this time the matter has been resolved. Please reach back out to Field Management if you have any additional questions or concerns.

Complaint: [redacted]
I am rejecting this response because: still have not received the vouchers on 1/12 when promised by 1/6
Sincerely,
[redacted]

Initial Business Response /* (1000, 21, 2015/09/09) */
Is there anyway the Revdex.com can help find out from this customer if this has already been resolved? Due to the age, I can't find any case on this in our system.
Initial Consumer Rebuttal /* (3000, 23, 2015/09/15) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
This case was never resolved. I still have all of the original paperwork.
Final Business Response /* (4000, 25, 2015/09/22) */
Per the Area Manager this has been resolved:
We have agreed to return the customers grievance
of $59.99 the money he said he had to pay at the
Goodyear location he has referenced, since his original complaint back in January he has been back to us and has received his alignment services.

Thanks
Gary A [redacted]
Area Manager ORCW Central Florida Region
Final Consumer Response /* (2000, 27, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Steve [redacted]

Our offer of a 50% refund of service still stands. Please let us know if you reconsider. Management feels this is a fair offer as they performed the service that you came in for and requested. Also, the other leaks weren't found until after this leak was fixed and degreased. We apologize for any misunderstandings, but management feels that a 50% customer satisfaction refund is a fair solution to this matter.

Initial Business Response /* (1000, 23, 2015/09/09) */
The Area Manager reached out to the customer and his message was not returned. Ref case # XXXXXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11566826, and find that this resolution is satisfactory to me.
Sincerely,
James [redacted]

An internal case was set up for the Area Manager to review and resolve. The Area Manager indicates that he reached out to the customer and confirmed that the discount was applied. He explained and apologized for any misunderstanding.

Initial Business Response /* (1000, 20, 2015/06/02) */
Contact Name and Title: [redacted], Area Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bfrc.com
I contacted the customer and went over her concerns. the alignment service was performed over 2 years ago and I explained that this...

service is one that neeeds to be inspected periodically. I asked her to call me on her next tire purchase so I could give her a reduced price on her tires. Concern has been resolved.

Final Consumer Response /* (2000, 5, 2015/09/18) */
Hi, I have already been refunded my money from Firestone so here is no need to contact them further.
The case number is XXXXXXXX
Rachel [redacted]

Initial Business Response /* (1000, 20, 2015/08/14) */
Contact Name and Title: Mike [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bfrc.com
Store manager Daniel [redacted] had talked to Ed and he agreed to pay $500 on bill. The store was going to credit $236.63 and Ed was going to come...

into the store to get credit. Ed has been contacted several times but has not showed up at the store to get credit