Infurn USA

Revdex.com: At this time, I have not been contacted by Infurn USA LLC regarding complaint ID [redacted] "This issue has not been resolved and I have not heard a word from Infurn" Sincerely, [redacted]

Dear [redacted] ***, We truly apologize for the delay on your orderYour credit card has been refunded as of February the [redacted] in the amount of $(the full purchase price) Please contact your credit card company to confirm /> Sincerely, [redacted] INFURN USA

Revdex.com: At this time, I have not been contacted by Infurn USA LLC regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:
At this time, I have not been contacted by Infurn USA LLC regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Infurn USA LLC regarding complaint ID ***
Sincerely,
*** ***

Dear *** ***,
We are very sorry to hear that you have had such
difficulties contacting our customer support team. As per your request your order has been
cancelled and your credit card has been refunded the amount paid
As
for the order history I am concerned that the wrong user
name or password was used since this order will still be reflected online even
though it has been canceled
If you wish to reset the password and or user name please
feel free to contact our support team via email and we can assist in doing so
Again we are truly sorry that your experience was not a
positive one, and hope you accept our apologies
Sincerely,
*** ***
*** *** *** ***
INFURN USA

Revdex.com:
At this time, I have not been contacted by Infurn USA LLC regarding complaint ID ***
Sincerely,
*** ***

Dear *** *** ,
We apologize for the confusion. Your credit card has been refunded in the
amount of $ 1,225.43, the original amount paid
Please contact your credit card company to review this information
You may refer to this confirmation number:
*** ***
Sincerely,
*** ***
Customer Service District Manager
INFURN USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Infurn USA LLC regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Infurn USA LLC regarding complaint ID ***
The company has not tried to contact meIt seems Infurn started in the U.Kand is now branching out to the
U.SThey have numerous complaints mostly from unhappy customers in multiple countries in Europe
***
***
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Infurn USA LLC regarding complaint ID ***
I have had no contact/comment/information from INFURN since I filed this complaint with Revdex.com I recently filed
a "disputed charge" claim with my credit card company as well.
Sincerely,
** ***

Revdex.com:
At this time, I have not been contacted by Infurn USA LLC regarding complaint ID [redacted]. I did get my money back from American Express but the INFURN has not contacted me or American Express so they should get a very...

poor rate on Revdex.com!!!! So no need for you to continue to contact INFURN in this case, I have my money back but would like to make sure that other potential customer will be aware not to order products from this website or company!!
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Infurn USA LLC regarding complaint ID [redacted].
"This issue has not been resolved and I have not heard...

a word from Infurn"
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Infurn USA LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Dear [redacted],
 
We truly apologize for the delay on your order. Your credit
card has been refunded as of February the [redacted] in the amount of $475.03 (the
full purchase price).
Please contact your credit card company to confirm.
/>
 
Sincerely,
 
[redacted]
[redacted]
INFURN USA

Revdex.com:
At this time, I have not been contacted by Infurn USA LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: AU-464501

Order date **.02.2014 (CW 6)

Order amount279.30 USD

Method of paymentCredit card

Delivery address [redacted] Details

Product Price Tracking ID Delivery time

Jean Prouvé Potence Wall Lamp 399.00 USD Not shipped yet Week beginning: 2014-03-**Desired Settlement: Refund Credit Card

Consumer

Response:

At this time, I have not been contacted by Infurn USA LLC regarding complaint ID [redacted].

Sincerely,

Review: I ordered and paid for a chair in February 2013, with the understanding that it would take 12 weeks for delivery. I contacted the business in June and was assurred that the product would be delivered soon. I called again in July and was told that there was a shipping delay but I was certain to have my chair by mid August. I have attempted to call and leave messages on 5 occasions since mid August and no one has returned my calls. I either want my chair or I want full reimbursement.Desired Settlement: First I would like a return call to assure me that they have not gone out of business. Then I would like the truth about when and if I will get my chair delivered. I really would like the chair, but failing that, expect reimbursement.

Business

Response:

Dear Sir / Madam,

As of writing 09/**/2013 pertaining to case #[redacted], we have spoken with [redacted] via telephone conversation ([redacted] made the phone call) and have come to an agreement as to refund her the full amount owed by check. This will be sent out tomorrow (09/**/2013), though we also investigated in to any possibility of replacing [redacted]'s order with in stock articles.

It appears that there was a severe communications breakdown internally on our side, where we failed to inform [redacted] of some issues that had arisen with her order, specifically, that the goods were sent to Europe instead of the US and would need to be replaced. We will open up an investigation as to how this could occur as well as taking this case as a study for how we can improve communication in the future.

We are sincerely sorry for the inconvenience, lack of information and frustration caused throughout this case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response represents the facts of the case. Once I have received my refund, I will then consider this matter resolved.

Sincerely,

Review: On October [redacted] 2013 I paid Infurn USA LLC $995.72 for a set of 4 dining chairs, six months later they failed to deliver and kept stalling, finally cancelled the order on March ** 2014 and was told by Infurn's customer service that they will mail me a check within 30 days. The check never came and now their US phone number is no longer accepting calls.Desired Settlement: Need my money back.

Consumer

Response:

At this time, I have not been contacted by Infurn USA LLC regarding complaint ID [redacted].

Sincerely,