Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, due to recently having back surgery on December 18th and being heavily medicated when I received the phone call, I forgot to mention to *** that I am unable to drive for at least weeks from my surgery date I will be contacting Custom Sounds to see when I can schedule an appointment when I am finally able to drive and drop it off Also, because of my being heavily medicated we also did not discuss the possibility of having to leave my vehicle there and having IPAC pay for a rental until my vehicle is ready When I am able to drive again I will be working and going to school full-time and cannot be without a vehicle
Regards,
*** ***
Complaint: ***
I am rejecting this response because: nothing as been resolvedThey are lyingI have the conversation recorded where the salesman said he had a at a month.But of course they are going to say what thay want to say to pertect them selfs and the stores reputationThe payment for the that the sales manger presented was not it was And the trade for my that they offerd wad You really need to get the facts straight Your own sales manager is lying to youBut it doesn't matterdince I knew they were not going to make this right I went ahead and bought another crysler at the payment I wanted from another delershipIngram park auto center has lost my loyalty and buiesness and I will never refer anyone to buy from them and I will defenitly let everyone I know how they lie to you to get you to come in and dont honor what they sayDidnt even get a call from them.
Regards,
*** ***
JANUARY 6, RESPONSE: Revdex.com COMPLAINT #*** - *** *** *** INGRAM PARK AUTO CENTER (IPAC) TAKES ALL COMPLAINTS VERY SERIOUSLYOUR SERVICE MANAGER, *** ***, HAS ADDRESSED THE ISSUE WITH MR*** AND HAS RESOLVED THE MATTER TO THE CUSTOMER’S SATISFACTION
Ms. [redacted],I have checked with the parts department and your part shows an eta of 7-12-16. Once the parts has arrived we can set a day to have the seat track installed.Thanks,
RESPONSE TO COMPLAINT#[redacted] – [redacted] – Chrysler Service [redacted], IPAC-Chrysler Service Manager, has contacted Ms. [redacted] and is in the process of resolving this matter with customer.
INGRAM PARK AUTO CENTER TAKES ALL CUSTOMER COMPLAINTS VERY SERIOUSLY. [redacted], IPAC-CHRYSLER SERVICE MANAGER SPOKE TO MR. TURNER AND UPDATED HIM ON THE STATUS OF THE ISSUE. CUSTOMER WILL RECEIVE IN THE MAIL WHAT HE AND [redacted] CONFIRMED TO RESOLVE THIS PROBLEM.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
10/21/2016–RESPONSE TO Revdex.com COMPLAINT #[redacted]–IPAC-Chrysler Service
Ingram Park Auto Center takes all customer issues very seriously. IPAC-Chrysler’s Service Dept.’s Service Manager, [redacted], has given a brief paragraph. Please see below. ...
Thank you.
“Customer’s vehicle was towed into the Ingram Park Service Department - was initially the vehicle would not start with other unknown conditions that the dealership was unable to diagnosed until we were able to replace the bad starter and a cracked flex plate. Once these repairs were completed, the engine was missing and running rough. The technician began his vehicle assessment check, finding additional concerns, some which pertained to the engine misfire and check engine light and other repairs that were recommended to be completed while the engine and transmission were separated because of an existing repair. (Flex Plate) additional recommendation (Rear Main Seal), based upon the mileage of the vehicle and the fact the customer would not have to incur this labor charge again. After the technician completed his vehicle assessment, we followed the diagnostic guidelines for each repair starting with a check engine light, (2 Oxygen Sensors) then a fuel pump and after that finding the vehicle also had an electrical issue needing a TIPM. None of these repairs could have been foreseen from a vehicle that was towed to the dealership in a non-running condition. The customer was quoted the initial repair to get the vehicle started, (starter, flex plate and recommended rear main seal) outside of these initial recommendation the technician recommended resealing the oil pan leak and a transmission service that was due by time and mileage, along with the customers original tow bill, bringing the customers charges to $1719.67. The dealership procured Goodwill assistance for the customer from Chrysler Motors for a portion of the remaining repair that took some time to get approved by Chrysler to the sum of $1,579.34 of Goodwill assistance, while the remainder of the customer repairs were taken care of by IPAC Chrysler, to the sum of $180.11. To sum up this customer vehicle, the owner spent $1719.67 for repair to his vehicle and the Dealership procured assist and assisted with the customer repairs to the expense of $1597.45. We in good faith were trying to help this customer through a difficult repair issues with his vehicle.”
Complaint: [redacted]
I am rejecting this response because:
Unfortunately the dealership and the person sending the response on behalf of the dealership have the facts incorrect. My father contacted Chrysler and complained about the dealership. At that time Chrysler dispatched the Area Chrysler Rep to find out the issues it was at that time Chrysler got involved on my behalf not because the dealership was doing me any favors. Just because Chrysler chose to goodwill does not change the fact that the service department was dishonest and not forthright on disclosure of the additional repair nor can they provide any estimates regarding the repairs. The issue is the nondisclosure of costs for labor and the rear main seal misled us. the rear main seal was a recommendation but at no time was the cost of labor and the material ever given. If we would have known that the majority of the cost was for the rear main and associated labor and not the starter and flex plate we would have never authorized such a service when it wasn't needed. The fact is also the Goodwill came from Chrysler and not the dealership so it has nothing to do with the rear main seal issue.
Regards,
[redacted]
Revdex.com Complaint#[redacted] – [redacted] – IPAC/Chrysler Sales
IPAC takes all customer complaints very seriously. [redacted], IPAC Chrysler’s General Sales Manager,
has informed me that Mr. [redacted] has come by IPAC and we have satisfied his complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com COMPLAINT #[redacted] - CHRYSLER – MS.[redacted] ...
INGRAM PARK AUTO CENTER TAKES ALL COMPLAINTS VERY SERIOUSLY. OUR GENERAL MANAGER OF IPAC-CHRYSLER, MR. [redacted], HAS MADE MANYATTEMPTS TO CONTACT MS. [redacted] TO RESOLVE THE ISSUE WITH NO SUCCESS. IF THE Revdex.com COULD ASSIST US WITH CONTACTING MS. [redacted], IT WOULD GREATLY APPRECIATED. WE WOULD LIKE TO RESOLVE THE MATTER WITH HER.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Mr. [redacted] has helped us and resolved the problem within 24 hours. We really pleased with his response and help.
Regards,
[redacted] And [redacted]
08/12/2015Revdex.com COMPLAINT#[redacted]Ingram Park Auto Center takes all customer issues very seriously. IPAC-Chrysler's Service Manager resolved customer concerns.Thank you.
Ingram Park Auto Center takes all customer issues very seriously. IPAC is not able to assist Mr. [redacted] any further with the registration of his vehicle in a State other than Texas. Please review the enclosed attachments signed by Mr. [redacted] as well as information from the State...
of Texas in regards to registering a vehicle. IPAC apologizes for any inconvenience or confusion in the registration of his vehicle. (Attachments signed by Mr. [redacted])
Revdex.com COMPLAINT#[redacted] - [redacted] The General Manager of Chrysler, Mr. [redacted] has spoken to Mr. [redacted] and resolved his concerns. Thank you.
12/15/2016
INGRAM PARK AUTO CENTER takes all customer complaints very seriously. [redacted], IPAC-Chrysler’s GSM, spoke to Mr. [redacted] and he has resolved his issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, due to recently having back surgery on December 18th and being heavily medicated when I received the phone call, I forgot to mention to *** that I am unable to drive for at least weeks from my surgery date I will be contacting Custom Sounds to see when I can schedule an appointment when I am finally able to drive and drop it off Also, because of my being heavily medicated we also did not discuss the possibility of having to leave my vehicle there and having IPAC pay for a rental until my vehicle is ready When I am able to drive again I will be working and going to school full-time and cannot be without a vehicle
Regards,
*** ***
Complaint: ***
I am rejecting this response because: nothing as been resolvedThey are lyingI have the conversation recorded where the salesman said he had a at a month.But of course they are going to say what thay want to say to pertect them selfs and the stores reputationThe payment for the that the sales manger presented was not it was And the trade for my that they offerd wad You really need to get the facts straight Your own sales manager is lying to youBut it doesn't matterdince I knew they were not going to make this right I went ahead and bought another crysler at the payment I wanted from another delershipIngram park auto center has lost my loyalty and buiesness and I will never refer anyone to buy from them and I will defenitly let everyone I know how they lie to you to get you to come in and dont honor what they sayDidnt even get a call from them.
Regards,
*** ***
*** ***, IPAC-Chrysler's Sales ***, spoke to Mr*** and resolved the issue
JANUARY 6, RESPONSE: Revdex.com COMPLAINT #*** - *** *** *** INGRAM PARK AUTO CENTER (IPAC) TAKES ALL COMPLAINTS VERY SERIOUSLYOUR SERVICE MANAGER, *** ***, HAS ADDRESSED THE ISSUE WITH MR*** AND HAS RESOLVED THE MATTER TO THE CUSTOMER’S SATISFACTION
Ms. [redacted],I have checked with the parts department and your part shows an eta of 7-12-16. Once the parts has arrived we can set a day to have the seat track installed.Thanks,
RESPONSE TO COMPLAINT#[redacted] – [redacted] – Chrysler Service [redacted], IPAC-Chrysler Service Manager, has contacted Ms. [redacted] and is in the process of resolving this matter with customer.
INGRAM PARK AUTO CENTER TAKES ALL CUSTOMER COMPLAINTS VERY SERIOUSLY. [redacted], IPAC-CHRYSLER SERVICE MANAGER SPOKE TO MR. TURNER AND UPDATED HIM ON THE STATUS OF THE ISSUE. CUSTOMER WILL RECEIVE IN THE MAIL WHAT HE AND [redacted] CONFIRMED TO RESOLVE THIS PROBLEM.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
10/21/2016–RESPONSE TO Revdex.com COMPLAINT #[redacted]–IPAC-Chrysler Service
Ingram Park Auto Center takes all customer issues very seriously. IPAC-Chrysler’s Service Dept.’s Service Manager, [redacted], has given a brief paragraph. Please see below. ...
Thank you.
“Customer’s vehicle was towed into the Ingram Park Service Department - was initially the vehicle would not start with other unknown conditions that the dealership was unable to diagnosed until we were able to replace the bad starter and a cracked flex plate. Once these repairs were completed, the engine was missing and running rough. The technician began his vehicle assessment check, finding additional concerns, some which pertained to the engine misfire and check engine light and other repairs that were recommended to be completed while the engine and transmission were separated because of an existing repair. (Flex Plate) additional recommendation (Rear Main Seal), based upon the mileage of the vehicle and the fact the customer would not have to incur this labor charge again. After the technician completed his vehicle assessment, we followed the diagnostic guidelines for each repair starting with a check engine light, (2 Oxygen Sensors) then a fuel pump and after that finding the vehicle also had an electrical issue needing a TIPM. None of these repairs could have been foreseen from a vehicle that was towed to the dealership in a non-running condition. The customer was quoted the initial repair to get the vehicle started, (starter, flex plate and recommended rear main seal) outside of these initial recommendation the technician recommended resealing the oil pan leak and a transmission service that was due by time and mileage, along with the customers original tow bill, bringing the customers charges to $1719.67. The dealership procured Goodwill assistance for the customer from Chrysler Motors for a portion of the remaining repair that took some time to get approved by Chrysler to the sum of $1,579.34 of Goodwill assistance, while the remainder of the customer repairs were taken care of by IPAC Chrysler, to the sum of $180.11. To sum up this customer vehicle, the owner spent $1719.67 for repair to his vehicle and the Dealership procured assist and assisted with the customer repairs to the expense of $1597.45. We in good faith were trying to help this customer through a difficult repair issues with his vehicle.”
Complaint: [redacted]
I am rejecting this response because:
Unfortunately the dealership and the person sending the response on behalf of the dealership have the facts incorrect. My father contacted Chrysler and complained about the dealership. At that time Chrysler dispatched the Area Chrysler Rep to find out the issues it was at that time Chrysler got involved on my behalf not because the dealership was doing me any favors. Just because Chrysler chose to goodwill does not change the fact that the service department was dishonest and not forthright on disclosure of the additional repair nor can they provide any estimates regarding the repairs. The issue is the nondisclosure of costs for labor and the rear main seal misled us. the rear main seal was a recommendation but at no time was the cost of labor and the material ever given. If we would have known that the majority of the cost was for the rear main and associated labor and not the starter and flex plate we would have never authorized such a service when it wasn't needed. The fact is also the Goodwill came from Chrysler and not the dealership so it has nothing to do with the rear main seal issue.
Regards,
[redacted]
Revdex.com Complaint#[redacted] – [redacted] – IPAC/Chrysler Sales
IPAC takes all customer complaints very seriously. [redacted], IPAC Chrysler’s General Sales Manager,
has informed me that Mr. [redacted] has come by IPAC and we have satisfied his complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com COMPLAINT #[redacted] - CHRYSLER – MS.[redacted] ...
INGRAM PARK AUTO CENTER TAKES ALL COMPLAINTS VERY SERIOUSLY. OUR GENERAL MANAGER OF IPAC-CHRYSLER, MR. [redacted], HAS MADE MANYATTEMPTS TO CONTACT MS. [redacted] TO RESOLVE THE ISSUE WITH NO SUCCESS. IF THE Revdex.com COULD ASSIST US WITH CONTACTING MS. [redacted], IT WOULD GREATLY APPRECIATED. WE WOULD LIKE TO RESOLVE THE MATTER WITH HER.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Mr. [redacted] has helped us and resolved the problem within 24 hours. We really pleased with his response and help.
Regards,
[redacted] And [redacted]
08/12/2015Revdex.com COMPLAINT#[redacted]Ingram Park Auto Center takes all customer issues very seriously. IPAC-Chrysler's Service Manager resolved customer concerns.Thank you.
Complaint: [redacted]
I am rejecting this response because: I am not [redacted].
Regards,
[redacted]
Ingram Park Auto Center takes all customer issues very seriously. IPAC is not able to assist Mr. [redacted] any further with the registration of his vehicle in a State other than Texas. Please review the enclosed attachments signed by Mr. [redacted] as well as information from the State...
of Texas in regards to registering a vehicle. IPAC apologizes for any inconvenience or confusion in the registration of his vehicle. (Attachments signed by Mr. [redacted])
Thank you.
Revdex.com COMPLAINT#[redacted] - [redacted] The General Manager of Chrysler, Mr. [redacted] has spoken to Mr. [redacted] and resolved his concerns. Thank you.
12/15/2016
INGRAM PARK AUTO CENTER takes all customer complaints very seriously. [redacted], IPAC-Chrysler’s GSM, spoke to Mr. [redacted] and he has resolved his issue.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]