12/28/2015: Update on Revdex.com Complaint #[redacted], IPAC Chrysler’s Service Director, spoke to Ms. [redacted] in reference to her vehicle. Ms. [redacted] has agreed and is scheduled to bring the vehicle next week (week of 01/01/2016) to IPAC Chrysler’s Service...
Department. Mr. [redacted] will inspect vehicle thoroughly and address all concerns at that time. We will update the Revdex.com after Ms. [redacted] appointment.
Complaint: [redacted]
I am rejecting the business response because all transactions are not complete and final. I have not received my refund check...
in the mail.Status: Received a phone call from IPAC Ingram. They apologized for how everything was handled and agreed to give me a refund for $100 to cover my insurance deductible. As of 2 July 2016 I have not received a refund check nor have I received a courtesy phone call or message to let me know that the process is taking longer than normal, etc. Therefore I do not accept the response made by the business to resolve the complaint until I receive the refund check. I will continue to wait patiently.
Regards,
[redacted]
Response to Complaint #[redacted] – [redacted]February 24, 2015 From: Ingram Park Chrysler, Jeep, Dodge, and Ram 7000 N.W. Loop 410 San Antonio, TX....
78238 To whom it may concern:This letter is written in response to a Revdex.com complaint (ID # [redacted]) received 02/24/2015 regarding a 2014 Jeep Patriot owned by Mr. [redacted]. VIN # [redacted]On February 16th, Mr. [redacted] brought his 2014 Jeep Patriot to IPAC Chrysler, Jeep, Dodge, and Ram to have his vehicle inspected for his windshield wipers not working. When Mr. [redacted] dropped the vehicle off, he was informed that it could be 3 to 5 days before we could inspect the vehicle (due to heavy work load). We inspected the vehicle and found that the “Total Power Control Module” (TIPM) was not working properly. We ordered the part from our Dallas PDC (Chrysler’s parts warehouse for our region). Once we received the part from Dallas, we had it installed. The TIPM is actually the under- hood fuse block. We did not complete any work around the windshield. The work was completed February 20, 2015. Mr. [redacted] came to pick-up the vehicle on February 21, 2015. Mr. [redacted] notified his Service Advisor, Charlie Finch, that his windshield was cracked. We inspected the windshield and found no impact marks anywhere around the crack. Based on this, we began Chrysler’s warranty process for “digital imaging”. We took pictures of the windshield, VIN plate, and rear section of the vehicle per Chrysler’s policy. On Monday February 23, 2015, we submitted the pictures to Chrysler. As of Tuesday February 24, 2015 at 10:00 a.m., we still had not received a response from Chrysler. Mr. [redacted] called Tuesday morning February 24, 2015 demanding that his windshield be replaced immediately. We explained to Mr. [redacted] that we had submitted the claim/pictures to Chrysler and where waiting for a response. Mr. [redacted] was not satisfied with this response and wanted his windshield replaced immediately. We explained to Mr. [redacted] that we had to complete Chrysler’s process to obtain warranty coverage. Mr. [redacted] stated that the vehicle was in IPAC’s possession so we had to replace the windshield. We explained to Mr. [redacted] that there was not an impact mark on the windshield and that we had applied to Chrysler to replace the windshield under warranty. We further explained that this process could take up to two weeks. Mr. [redacted] wanted it replace right now, we explained that he could replace it at his expense at any time. We as a dealership would be happy assist him in the replacement. However; without warranty coverage it would be at his expense. IPAC Chrysler has posted signs that we are not responsible for any damage or loss at our facility. Since this discussion, as of 11:30 a.m., Chrysler has agreed to cover Mr. [redacted]’s windshield. It is being considered a defect in factory material. We will contact Mr. [redacted] to facilitate the replacement. IPAC is committed to servicing our customers. We are always willing to find a fair and reasonable resolution.Thank you,[redacted]General ManagerIngram Park Chrysler, Jeep, Dodge, and Ram and [redacted]Service DirectorIngram Park Chrysler, Jeep, Dodge, and Ram
09.12.2016
Ingram Park Auto Center takes all customer issues seriously. IPAC-Chrysler's General Manager has apologized for the inconvenience this has caused but has resolve issue with customer.
am rejecting this response because: not all issues have been resolved by the service department. Also, the portion of my complaint regarding not reaching anyone in finance has not been addressed. I asked the service manager to forward the initial complaint to someone in finance on May 26th but have not heard from anyone.
Regards,
[redacted]
Please see below response that was sent on 4/7/2017. 04/07/2017 – RESPONSE FROM IPAC TO Revdex.com CONCERNING COMPLAINT #[redacted]Ingram Park Auto Center takes all of our customer’s concerns very seriously.IPAC – Chrysler’s General Manager, [redacted] has resolved the...
concerns at the dealership level.The Manufacturer (Chrysler) is addressing the concerns of Mr. [redacted] at their level.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the time being.
I have scheduled an appointment with Mr. [redacted] for Friday, July 15th. At that time, I would like to set up a date and time when I can be present with the technician to go over my other complaints about the front end noise as well as the speakers.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:mr. [redacted] and mr. White church have been professional andd I am still waiting to have vehicle repaird swap out of head unit didnt work dealer is trying to fix bluetooth issue. Ingram park has been kind to give me a loaner as they repair my vehicle but the resolution will be completed when my jeep has bluetooth phone connectivity connectivity. Chrysler is involved with trying to exchange fortrying to exhange as unit does not send out bluetooth signal.
Regards,
[redacted]
I am sorry for some reason my response went to this email. I have been having technical issues between Revdex.com and IPAC.
All customer complaints are taken very seriously at Ingram Park Auto Center. We are sorry that Ms. [redacted] had an unpleasant experience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
05/18/2017RESPONSE TO Revdex.com COMPLAINT - #[redacted] - [redacted] - CHRYSLER SALESIPAC TAKES ALL CUSTOMER ISSUES VERY SERIOUSLY. THE GENERAL MANAGER OF IPAC-CHRYSLER HAS SPOKEN WITH MR. [redacted] AND RESOLVED ALL OF HIS CONCERNS. THANK YOU.
INGRAM PARK AUTO CENTER TAKES ALLL CUSTOMER CONCERNS SERIOUSLY. INGRAM PARK CHRYSLER'S GENERAL MANAGER, [redacted] IS IN CONTACT WITH MR. [redacted]. MR. [redacted]'S VEHICLE HAS BEEN DROPPED OFF AND IS BEING REPAIRED. MR. [redacted] IS IN THE PROCESSED OF RESOLVING MR. [redacted]'S...
06/15/2015 RESPONSE TO COMPLAINT#[redacted] – [redacted] – Chrysler Service [redacted], IPAC-Chrysler Service Manager, has contacted Mr. [redacted] and is in the process of resolving this matter with customer.
12/28/2015: Update on Revdex.com Complaint #[redacted], IPAC Chrysler’s Service Director, spoke to Ms. [redacted] in reference to her vehicle. Ms. [redacted] has agreed and is scheduled to bring the vehicle next week (week of 01/01/2016) to IPAC Chrysler’s Service...
Department. Mr. [redacted] will inspect vehicle thoroughly and address all concerns at that time. We will update the Revdex.com after Ms. [redacted] appointment.
Complaint: [redacted]
I am rejecting the business response because all transactions are not complete and final. I have not received my refund check...
in the mail.Status: Received a phone call from IPAC Ingram. They apologized for how everything was handled and agreed to give me a refund for $100 to cover my insurance deductible. As of 2 July 2016 I have not received a refund check nor have I received a courtesy phone call or message to let me know that the process is taking longer than normal, etc. Therefore I do not accept the response made by the business to resolve the complaint until I receive the refund check. I will continue to wait patiently.
Regards,
[redacted]
Response to Complaint #[redacted] – [redacted]February 24, 2015 From: Ingram Park Chrysler, Jeep, Dodge, and Ram 7000 N.W. Loop 410 San Antonio, TX....
78238 To whom it may concern:This letter is written in response to a Revdex.com complaint (ID # [redacted]) received 02/24/2015 regarding a 2014 Jeep Patriot owned by Mr. [redacted]. VIN # [redacted]On February 16th, Mr. [redacted] brought his 2014 Jeep Patriot to IPAC Chrysler, Jeep, Dodge, and Ram to have his vehicle inspected for his windshield wipers not working. When Mr. [redacted] dropped the vehicle off, he was informed that it could be 3 to 5 days before we could inspect the vehicle (due to heavy work load). We inspected the vehicle and found that the “Total Power Control Module” (TIPM) was not working properly. We ordered the part from our Dallas PDC (Chrysler’s parts warehouse for our region). Once we received the part from Dallas, we had it installed. The TIPM is actually the under- hood fuse block. We did not complete any work around the windshield. The work was completed February 20, 2015. Mr. [redacted] came to pick-up the vehicle on February 21, 2015. Mr. [redacted] notified his Service Advisor, Charlie Finch, that his windshield was cracked. We inspected the windshield and found no impact marks anywhere around the crack. Based on this, we began Chrysler’s warranty process for “digital imaging”. We took pictures of the windshield, VIN plate, and rear section of the vehicle per Chrysler’s policy. On Monday February 23, 2015, we submitted the pictures to Chrysler. As of Tuesday February 24, 2015 at 10:00 a.m., we still had not received a response from Chrysler. Mr. [redacted] called Tuesday morning February 24, 2015 demanding that his windshield be replaced immediately. We explained to Mr. [redacted] that we had submitted the claim/pictures to Chrysler and where waiting for a response. Mr. [redacted] was not satisfied with this response and wanted his windshield replaced immediately. We explained to Mr. [redacted] that we had to complete Chrysler’s process to obtain warranty coverage. Mr. [redacted] stated that the vehicle was in IPAC’s possession so we had to replace the windshield. We explained to Mr. [redacted] that there was not an impact mark on the windshield and that we had applied to Chrysler to replace the windshield under warranty. We further explained that this process could take up to two weeks. Mr. [redacted] wanted it replace right now, we explained that he could replace it at his expense at any time. We as a dealership would be happy assist him in the replacement. However; without warranty coverage it would be at his expense. IPAC Chrysler has posted signs that we are not responsible for any damage or loss at our facility. Since this discussion, as of 11:30 a.m., Chrysler has agreed to cover Mr. [redacted]’s windshield. It is being considered a defect in factory material. We will contact Mr. [redacted] to facilitate the replacement. IPAC is committed to servicing our customers. We are always willing to find a fair and reasonable resolution.Thank you,[redacted]General ManagerIngram Park Chrysler, Jeep, Dodge, and Ram and [redacted]Service DirectorIngram Park Chrysler, Jeep, Dodge, and Ram
09.12.2016
Ingram Park Auto Center takes all customer issues seriously. IPAC-Chrysler's General Manager has apologized for the inconvenience this has caused but has resolve issue with customer.
Thank you.
Complaint: [redacted]
I...
am rejecting this response because: not all issues have been resolved by the service department. Also, the portion of my complaint regarding not reaching anyone in finance has not been addressed. I asked the service manager to forward the initial complaint to someone in finance on May 26th but have not heard from anyone.
Regards,
[redacted]
Please see below response that was sent on 4/7/2017. 04/07/2017 – RESPONSE FROM IPAC TO Revdex.com CONCERNING COMPLAINT #[redacted]Ingram Park Auto Center takes all of our customer’s concerns very seriously.IPAC – Chrysler’s General Manager, [redacted] has resolved the...
concerns at the dealership level.The Manufacturer (Chrysler) is addressing the concerns of Mr. [redacted] at their level.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the time being.
I have scheduled an appointment with Mr. [redacted] for Friday, July 15th. At that time, I would like to set up a date and time when I can be present with the technician to go over my other complaints about the front end noise as well as the speakers.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:mr. [redacted] and mr. White church have been professional andd I am still waiting to have vehicle repaird swap out of head unit didnt work dealer is trying to fix bluetooth issue. Ingram park has been kind to give me a loaner as they repair my vehicle but the resolution will be completed when my jeep has bluetooth phone connectivity connectivity. Chrysler is involved with trying to exchange fortrying to exhange as unit does not send out bluetooth signal.
Regards,
[redacted]
I am sorry for some reason my response went to this email. I have been having technical issues between Revdex.com and IPAC.
All customer complaints are taken very seriously at Ingram Park Auto Center. We are sorry that Ms. [redacted] had an unpleasant experience.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
05/18/2017RESPONSE TO Revdex.com COMPLAINT - #[redacted] - [redacted] - CHRYSLER SALESIPAC TAKES ALL CUSTOMER ISSUES VERY SERIOUSLY. THE GENERAL MANAGER OF IPAC-CHRYSLER HAS SPOKEN WITH MR. [redacted] AND RESOLVED ALL OF HIS CONCERNS. THANK YOU.
INGRAM PARK AUTO CENTER TAKES ALLL CUSTOMER CONCERNS SERIOUSLY. INGRAM PARK CHRYSLER'S GENERAL MANAGER, [redacted] IS IN CONTACT WITH MR. [redacted]. MR. [redacted]'S VEHICLE HAS BEEN DROPPED OFF AND IS BEING REPAIRED. MR. [redacted] IS IN THE PROCESSED OF RESOLVING MR. [redacted]'S...
ISSUE.
06/15/2015 RESPONSE TO COMPLAINT#[redacted] – [redacted] – Chrysler Service [redacted], IPAC-Chrysler Service Manager, has contacted Mr. [redacted] and is in the process of resolving this matter with customer.