Ingram Park Nissan

03/30/2016
INGRAM PARK AUTO CENTER - NISSAN
RESPONSE TO Revdex.com COMPLAINT#[redacted] A [redacted]
Ingram Park Auto Center takes all complaints very seriously.  [redacted] has contacted Ms. [redacted]...

[redacted] and is in the processing of resolving the issue in its entirety.  Tell us why here...

Complaint: [redacted]
I am rejecting this response because:
Unfortunately I'm not sure I can feel comfortable leaving my vehicle unattended at the service center again. I don't think I would use the service gift card. I would rather have a gift card to replace my I pod and a gift card to replace my ray ban sunglass
Regards,
[redacted]

Revdex.com:
[redacted],Thank you so much for taking care of the issue with the transmission flush, you've definitely gone above and beyond to take care of my concerns. I appreciate your honesty and integrity and will most assuredly will be doing business with the IPAC Service...

Department in the future. I was impressed with the service you provided when I dropped the car off initially and was dissapointed when I got home to discover brown transmission fluid when checking the level, I believe you when you say the service was completed, maybe just not all of the old fluid was evacuated?  I'm also extremely impressed with how my concerns were taken care of without question and look forward to doing business with you in the future.  It's not often that a company addresses a customs concerns with such tenacity and I appreciate what [redacted] dedication.I would recommend doing business with the IPAC Mazda service center as my experience has been nothing but positive once the dealership understood my concern.  [redacted] went out of his way to assure me they'd take care of the issue without hesitation even providing a loaner car for the inconvenience.  I'm truly impressed with their response.
Regards,
[redacted]

Response from ipac to revdex.com - complaint#[redacted] - nissan - [redacted]l07/06/2015[redacted], ipac nissan's general sales manager, has spoken with [redacted]l and resolved [redacted]'s concerns.?

11/06/2015 - Mr. [redacted], General Manager of IPAC Nissan, has made again numerous attempts to contact Mr. [redacted].  He would like to resolve this situation.

[redacted], General Manager of Ingram Park Nissan, has spoken to Mrs. [redacted].  Mr. [redacted] has addressed her concerns with the employees she dealt with at IPAC-Nissan.  We take all concerns very seriously and have apologized to Mrs. [redacted] for her experience.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

IPAC-NISSAN RESPONSE TO Revdex.com COMPLAINT#[redacted], IPAC-Nissan’s General Manager and [redacted]w, IPAC’s COO left numerous voice mail messages to Mr. and Mrs. [redacted] but received no return call.  [redacted]w is sending them a formal apology via USPS for their...

unpleasant experience.

Complaint: [redacted]
I am rejecting this response because: I have yet to receive my money and apparently you've mailed it to the wrong person because my name is not [redacted] 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response...

because: I do not agree with I Pac response, because my Salesman should have informed me that I was upside down, and each time that put me in another car, they wan[redacted] to to make down payments on theses cars, I totally disagree with there response to this action when I spoke to [redacted] regarding this issue he had agreed with me, no one in there right mind would pay over  $ 50.000.00 for a 2016 Nissan Altima, I would have never driven off there lot in a $ 50.000. car, I feel high [redacted] took advantage of me, because I was a female, he tried to sell me two cars at one time, they sold me a SUV and it was faulty reading, service department fixed the issue and it came back and I paid $ 650.00 down payment, I paid a total of $ 3000. down payment on all these cars and I want my money back, I do not want this car repor[redacted] to the credit bureaus as a repossession on my credit report, I disagree with I Pac decision 110% , I will fight this ever step of the way, [redacted] and [redacted] never once told me I was upside down on these SUV's,  so I Pac need to fix this problem, I have a witness [redacted] or [redacted] never once informed me that I was upside down, [redacted] is my witness he was there when [redacted] and [redacted] sold me the 2nd Gold SUV, service found a problem in that car, and [redacted] got me out of it and put me in the last blue SUV, I was taken advantage of because I am a female, I disagree with I-Pac on this matter, Thank You [redacted]
Regards,
[redacted]

Friday, October 6, 2016 – Answer to Complaint #11422533 – [redacted] – Nissan Sales
Ingram Park Auto Center takes all complaints very seriously.  [redacted], General Manager of IPAC-Nissan, has spoken with Mr. [redacted] and has resolved his concerns.

Revdex.com COMPLAINT #[redacted] – [redacted] – NISSAN SALES AND FINANCE IPAC Response 09/01/2015/09/02/2015: IPAC-Nissan takes all customer complaints very seriously.  IPAC’s Finance Department has processed a cancellation for the warranty and GAP requested by customer.  The check is in the process of being mailed to Ms. [redacted].  IPAC-Nissan apologizes for any inconvenience it has caused customer.IPAC check dated 08/31/2015 - Check No. [redacted] - Check Amount $935.78 was mailed to Ms. [redacted] - [redacted] - Cancellation of GAP and Warranty  -

?
Revdex.com COMPLAINT #[redacted] – [redacted] – NISSAN SALES AND FINANCE
IPAC Response 09/01/2015:
IPAC-Nissan takes all customer complaints very seriously.  IPAC’s Finance Department has processed a cancellation for the warranty and GAP requested by customer.  The check...

is in the process of being mailed to Ms. [redacted].  IPAC-Nissan apologizes for any inconvenience it has caused customer.<

?08/18/2015 Response to Revdex.com Complaint #10769162 - Michael [redacted] IPAC-Nissan takes all customer issues very seriously. Mr. [redacted] IPAC-Nissan’s General Manager, has spoken to Mr. [redacted]. Mr. [redacted] has made an appointment with IPAC-Nissan to resolve the issue. Thank you.

I have made contact with Mr. [redacted].  After speaking with him in great lengths about the service that he was provided, we have come to a resolution.  We are refunding him $164 for the confusion, and not honoring his coupons. Also, I have coached our staff on how to handle these types of...

situations.  The customer is happy with the resolution, and will continue to do business with our organization.

07/09/2015 Mr. [redacted] IPAC Nissan’s General Manager, has spoken to the [redacted]’s and is in the process of resolving the issue.

09/29/2016 – IPAC reply to Revdex.com Complaint #[redacted] – [redacted] - Ingram Park Auto Center takes all customer issues very seriously.  IPAC-Chrysler Service Dept.’s Foreman, [redacted] has finally made contact with customer.  Customer has informed Mr. [redacted] that he has...

been out of pocket (could not be reached-personal issue) since last week.  Mr. [redacted] will call and schedule an appointment with [redacted] as soon as he can so we can resolve his issue.  Thank you.
09/23/2016 – IPAC reply to Revdex.com Complaint #[redacted] – [redacted]  - Ingram Park Auto Center takes all customer concerns very seriously.  IPAC-Chrysler Service Dept.’s Foreman, [redacted] has made several attempts to contact Mr. [redacted] via phone and email and has not heard back from him to date.  [redacted], IPAC Chrysler Service Foreman will continue to try to reach Mr. [redacted] and resolve his issue.  Thank you.
*Please note – the original Revdex.com letter stated IPAC-Nissan.  This is a IPAC-Chrysler Service Dept. issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

RESPONSE TO Revdex.com COMPLAINT#[redacted] – IPAC – Nissan Ingram Park Auto Center takes all customer issues very seriously.  At this time, IPAC Nissan feels, in this particular case, we have performed our due diligence.  Thank you.

Complaint: [redacted]I am rejecting this response because: issue has not been resolved despite being told in email it was resolved. Refund not received. I am easily contacted via email. I prefer email contact for my records. We have been lied to repeatedly in voice communications with no proof. Regards,[redacted]