Ingram Roofing, Inc.

We have spoken with the customer and multiple items have been addressed since closingThe superintendent for the home has even done additional work above and beyond typical warranty work at this pointThere is an outstanding window issue which we have received the wrong size for, and now most recently received a window without the correct grid patternWe should have the correct window in the very near future and will have that fixed as well, and we do apologize for the lengthier time that it's taken to get this last issue addressed

this customer was contacted 9/ work is scheduled for 9/ Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint #*** have determined that this does not resolve my complaint. Please see my rebuttal and attachment belowTo assist us in bringing this matter to a close, we would like to know your view on the matter
Regards,
Lee & Nicole ***
REBUTTAL: The addendum that WRH refers to in their response does not resolve the issue of this complaintWRH continues to refuse to honor our right to terminate the contract per Addendum U which states that the purchaser has the right to terminate the agreement if the seller does not have permits by August 13thWRH submitted the permit application after this date, on August 20thEven though we are entitled to a full refund of our earnest deposit, we have made a good faith offer to WRH to allow them to deduct the actual costs of the permits that have been paid to date, but they continue to refuse to honor the contract and threaten to withhold our entire deposit if we terminate nowPlease see attached correspondence for additional details
The land has not yet been excavated and it would be everyone’s best interest of time and money to resolve this issue and grant the invocation request to terminate the agreement per Addendum U and return the deposit to us

We are working through all outstanding warranty claims in this community as fast as is humanly possibleThe new Management team that WRH Wisconsin put in place recognizes the failings of past management and will absolutely respond to, and rectify, all outstanding servicethis gentleman will be
visited by a team member within days and work will be scheduled for completion within days of that visitthank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the response but it is vague and not enough. I have heard this before and like to see some firm commitmentsI have seen a pattern where warranty person shows up and go through the each item, when asked for completion date it had never been provided and these pending items are dragged forever. In last two years, I have dealt with more than warranty persons and nothing has been accomplished except waste of time.I want to see some sort of plan with dates as how each item will be taken care of

Customer has been contacted and work is being scheduledWe apologize for the delay!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please refer to the e-mail chain in prior conversationsThy are a fraud and rip-offWe were not able to reach after multiple calls to the VP regarding status and I recommend to blacklist them. Please do not recommend to buy at William RyanThey are not prompt and fails to full-fill delivery on time.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We do apologize for the delaysOur construction manager has been in touch and is working through the list with Mr*** to get all items completed!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed appear below
Merchant said they would contact me to resolve the issue, but hasn't yetThis has happened many timesAn indicator of another round of delaySince I have to select either accept or reject here in days, I have to select reject
Regards,
*** ***

Dear Sirs:We have been in contact with Ms*** and have a scheduled appointment with her today, 5/1/ We are working to resolve any open warranty items.Thanks,*** *** ***William Ryan Homes

I have been living with a cracked front window for over a year and still do not have even a date to expect the work doneI received a phone call saying that the company cannot find contractors to do the work on our home, and yet they are lined up and down the block across the street as they work on the new buildsWilliam Ryan is currently breaking their contract which states that warranty work on the home be done at months after closingI am currently in the process of finding a real estate attorney who can help me put additional pressure on this company to hold up their end of the bargainIt would obviously be preferable that it not come to that. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIf the outstanding warranty items related to this complaint are not fully resolved by William Ryan Homes in the near future, I will file a second complaint at that time.
Regards,
*** ***

Prior management at WRH had absolutely neglected the items on the ***'s listHowever the new team put in place to return WRH Wisconsin to the excellent level of it's National counterparts has moved this process along as quickly as scheduling subcontractors will allowWe are puzzled by this
complaint however, as after completely understanding the frustration the ***'s had with the whole process before, we just visited their house three weeks ago to assess the situation, then worked hard to get all of their work scheduled for nest Tuesday, march 21stthis was communicated to them yesterday monday march 13th, and still a day later they file this claimWe are taking care of itthanks

New management at WRH has been at Mr***'s home within the last weeks to go over items neglected by prior Warranty team, and every effort is being made to schedule subcontractors to attend to his outstanding itemsThis process has moved much more efficiently than in past and all outstanding
issues will be resolved soon

Dear Sirs, We are in contact with the client to resolve the open warranty items at this time. Thanks, *** ***William Ryan Homes

We have been in touch with the ***'s and have started construction on their home this past week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Things are not doneI have to reject it in daysRejecting it doesn't mean there is nothing done, but just there is something not done
Regards,
*** ***

A new warranty representative has been hired and someone will be in touch next week to discuss and begin warranty workThanks for your patience and we apologize for the delay!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

As the complaint mentions, we've had some challenges with personnel recently including having had a superintendent pass awayWe are doing our best in the interim, and will have much better ability to catch back up once we're back to fully staffed, which is a top priority within the division
currently