Inkfarm.com Inc

We are very sorry for any delay to the refund being issued. Currently only a very small portion of the items that had been agreed upon to return have been received.
To avoid any further delay I have issued a full refund to your original method of paymentPlease allow several days for
this to reflect in your account
Please contact us if you have questions or concerns. You can email us at [email protected] or call us at 1-800-INKFARM (1-800-465-3276) anytime from 9:00am - 5:00pm PST, days a week

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This complaint has now been resolved to my satisfaction as I received a check for $yesterday
Thank you for your assistance in this matter.Sincerely, *** ***

Dear *** ***, I am sorry to hear of your experience with our ink and that it did not perform as intended As we do offer a year money back guarantee we are happy to issue a refund for your purchases This will be issued immediately Please allow your banks
processing time for this to be received. Please contact us if you have questions or concerns You can email us at ***@inkfarmticket.com or call us at *** *** anytime from 9:00am - 5:00pm PST, days a week Our agents make every effort to answer every call and callback any voicemail's that are left for us

We are very sorry you have not received your credit. Our records show the credit was issued on 6/24/and we are investigating this because this credit should have been received without any issue. Again I am very sorry it was not received and because of this a check for the amount has been issued and is being sent to your address. Please allow 1-weeks for this check to be received. Please contact us if you do receive the credit or if you do not receive the check in the time quoted.
You can email us at [email protected] or call us at 1-800-INKFARM (1-800-465-3276) anytime from 9:00am - 5:00pm PST, days a week

Complaint: ***
I am rejecting this response because:At the end of Jan I purchased Ink from INKFARMSubsequently the ink destroyed my printergot all over my carpet, ruined my desk top After a lot of going back and forth I filed complaint with Revdex.comI received email from Noah H at ink farm right after thatAfter much wrangling I agreed to accept $in payment for cleaning supplies and printer replacementThey have already refunded the price of the inkI have sent invoices to them for the settlement and still have not received my moneyAfter accepting offer, I let initial Revdex.com complaint expire as I thought this had been resolvedThey must have received something from Revdex.com because they immediately stopped communicating I need to replace my printerI am a budding photographer and need the printer. Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, IF they credit my account as promisedI don't trust them especially since they said they only received a small portion of the return. Two boxes were shipped back with the same RMA number so it probably confused the warehouse people and they have it stuck in a corner waiting until they know what to do!!!Sincerely, *** ***

We have since contacted this customer and this issue has been resolved He was able to locate the credit we issued while he was on the phone with me He also has been provided our direct contact information in case there were any further concerns

Dear Mrs***The “70% off” referred to in these ads is the amount you can typically save when compared to the standard OEM genuine ink prices We definitely do not intend this for this in any way to be a “bait and switch” tactic as you expressed in your complaint The 10% off is
an additional promotion that activated when you visited our site and is not what is advertised on the aforementioned advertisements We would be more than willing to discuss any concerns you may have if you would like to contact us directly You can us at*** (***) anytime from 9:00am - 5:00pm PST, days a week We have been in business since and as part of our commitment to customer service we offer a year money back guarantee with all our remanufactured and compatible cartridges

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

We are very sorry for you frustration and we do understand you feel the time period for the check to be received is unacceptableI can assure you that a check has been approved and issued for the amount that was agreed upon. I apologize in this case I do not have any way to speed up this
process for you to receive the check any soonerI have double checked and can confirm that this check has been issued and should be expected in the mail very soon, if you have not received it yetYour experience and dissatisfaction is something that we take very seriously and it will be used to help possibly set new policies or procedures to help make sure we can assure this experience does not happen in the futureAgain do apologize for the frustration this has caused Please feel free to contact us if there is any issue with the check once received or if you have any further questions or concerns

I am very sorry for any frustration and want to ensure we had no intention of not helping or sending a replacementI have reviewed the email correspondences and apologize if our agent did miss in one of the latest responses from 8/27/where you had provided the information regarding the
cartridge that needed replacedI assure you we do no intend to make things harder and I am very sorry this agent did miss this piece of informationI am sending out a shipment today that will contain the cartridge that was needed to be replacedIn this shipment I have also included on each of the other cartridges your printer takes as an apology for the frustration and the time lost with thisPlease do not hesitate to contact us if you wanted to discuss this or had any concerns. You can also reach directly at 1-800-INKFARM (1-800-465-3276) anytime from 9am - 5pm M-F 8am-2pm S-S PST

Complaint: ***I am rejecting this response because:again, the unidentified writer has the facts wrong disrespectful? depends upon from where you are viewing this they have lied aboutever single issue here except these two: they have in fact refunded my money for ink BUT only after YEARS of complaints culminating in my contacting the Revdex.comthey did, finally, send a check for an arbitrary $but again, only after years of complaints and turning to the Revdex.comthis paltry and randomly chosen amount does not begin to cover the expense of 2) ruined canon ipprinters, repair costs to one printer mandated by you, *** *** the cost of a replacement printer to cover while said printer was in the shop, or lost productivity while I sent multiple emails and spent several hours total in phone conversations with you who promised satisfaction and provided next to nothing.on the contrary, the list of what they have NOT done is considerably longer they have not:• honored their phone promise to pay for the repair of one canon printer• have not refunded me the price of a replacement printer• have not worked in good faith to honor their agreements• have not honestly acknowledged the source of the LD inkthe photo clearly shows the product arrived in a box with an INKFARM label on it. I provided them with the photo which they could have shared had it not proved them wrong.• have not provided 100% customer satisfaction as promised on their website• have not contacted me in a timely manner except when forced by exposure to Revdex.com and social media• have not worked in good faith to resolve this issue in the way that *** expressed in his calls and emails to meand the list goes on.why, dear writer, do you not provide your nameor offer anything to show that our conversations were other than I have expressed? I can answer that~ because you can't you run a rude company that doesn't give a rip about your customers and you sell a junk product that fouls out printers if it doesn't leak out of the cartridges into the box in which they are sent I've had both experiences okay, don't make good but at least it is on the record that you treated a customer badly and I will not back down from any of my assertions about you or your productsthanks for ruining computers and running from responsibility.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you very much for your patience and I do see that after this was submitted contact was also made with us to discuss and resolve this issue. I can confirm that a compensation check was sent and the delay to receiving this was addressed. We thank you very much for your understanding and patience...

in receiving the compensation check. Please do not hesitate to contact us if you have any further questions or concerns.

Upon further review, we do hold to our original decision: we have now exceeded the limit of our willingness to engage with the writer of the complaint; no further action on our part would be either reasonable or justified by the circumstances. The writer of the complaint:• Refused to provide valid proof of purchase.• Refused to communicate with us in a respectful manner.On the contrary, not only has the writer of the complaint claimed that we sent defective products without substantiation of any kind, the writer also sent photographic proof that cartridges they used came from a direct competitor (LD Products).  In these photographs you can also clearly see the contact information for this company ([redacted] We have no affiliation with this company. We respectfully suggest the individual contact our competitor if the individual has an issue with the products they purchased from our competitor.As stated previously, to date, all of the cartridges from your purchase have been refunded at the full amount. We have also issued a check of $175 on [05/28/2015], in good faith (Checks may take 2-4 weeks to be processed and sent.)Sincerely,Inkfarm .com

Thank you for taking the time to talk with us today and I am glad we were able to resolve your issue.  As we discussed I have emailed you the pre-paid shipping label and have issued your refund back to your [redacted].  Please allow several days for this to reflect in your...

account.   Please contact us if you have questions or concerns.  You can email us at [redacted]@inkfarmticket.com or call us at [redacted] anytime from 9:00am - 5:00pm PST, 7 days a week.

We are very sorry for the cartridges not performing.  I am also sorry that we are not able to accommodate your request for overnight delivery of replacements.
I have sent a return label to use for the return of the defective cartridges.  I have in good faith issued a full refund as you...

have requested; this has been issued to your original method of payment.  Please allow several business days to reflect in your account.  
Please don't hesitate to contact us if you have any questions or concerns. You can email us at [redacted]@inkfarmticket.com or call us at [redacted] ([redacted] anytime from 9:00am - 5:00pm PST, 7 days a week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 The check arrived today, please close this complaint and thank you for your assistance. 
Sincerely,
[redacted]

Ms. [redacted]:I’m sorry to hear you’ve furthered this claim. As a merchant who relies on our positive reputation, we have done everything possible to assist you. To date, your purchases have been refunded at the full amount, while we have received none of our products in exchange. We have also...

issued a check of $175 on [05/28/2015], in good faith. (Checks may take 2-4 weeks to be processed and sent.)As part of our commitment to customer service, we evaluate all claims of malfunction fairly, and according to the same process, for all customers.   The information we received was not pertinent to our product; the photographs you sent contained images of a competitor’s product (LD Products). In addition to photographic proof-positive, we also ask that customers include a receipt or bill of sale originating from a merchant, which would affirm a retail transaction took place.  Third party accounting tools, which can be arbitrarily altered to reflect any value at any time, do not offer proof of this kind. The evaluation process we follow, which was clearly explained and is not subject to modification for any customer, states that any servicing and repair (including the vendor for such a repair) for a given printer must be agreed upon in advance. Our records indicate we spoke about a single printer. The technician who serviced that individual printer stated he cleaned the printer at a charge of $40. He stated in addition that he believed a print head needed replacement, but did not attribute this to our product. We attempted to contact you to reach a conclusion; however, we did not receive a response to our timely and direct inquiries.   We had received neither further contact, nor proof.After you most recent contact, as an extreme measure, we agreed to refund you for your purchase sight-unseen, in good faith. As such, we have reached above and beyond our normal procedure in order to avoid alienating a customer. We have now reached the limit of our willingness, and do not believe that any further action on our part would be either reasonable or justified by the circumstances.Sincerely,Inkfarm .com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and am awaiting a final resolution Sincerely, [redacted]