Inkfarm.com Inc

I am very sorry for any delay with resolving this matter. A email has been sent with more detailed information about this and the information we have been waiting to receive to proceed. A contact will also be made by our customer service manager to you within the next 24 business hours. Please feel...

free to contact us directly as well at anytime if you have any questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for taking the time recently to discuss this with our customer service manager.  We are glad a agreement was reached and the check request has been processed; I would expect you to receive this in the mail shortly.  Please do not hesitate to contact our customer service manager...

directly in the future if you have any other concerns or questions.  Thank you again for giving us the opportunity to make this right for you.

Complaint: [redacted]I am rejecting this response because:The unnamed individual responding to my complaint fails the honesty test once again. Don't you have a name? Is that you, [redacted], or just another uninformed employee with little regard for customer, service or truth?Actually, nothing much has been done to "assist me."  There has been a refund to my account for the cost of some of the ink but, no check has been received even tho ithas been several weeks.  And neither of these would have been forthcoming if I hadn't complained by phone and email almost a dozen times. As for returning your product,you claim it is not yours.  I sent a photo of the ink sent to me in the box with a return label of InkFarm but you claim it is not from you.  I have not ordered ink online sincemy disastrous experience with your product so I don't know where this package would have come from or why another vendor would go to the trouble of putting it in your packaging and sending it to me unordered. As for your statement that "service and repair for a given repair need to be agreed upon in advance", you are the one ([redacted]) that insisted I take the printer to the shop to be looked at. The technician told me, and you, that there was a problem that could be attributed to ink which ruined the print head.  You had agreed, in a phone conversation with me, that I would be reimbursed for the repair and I told you that I would be purchasing a cheap printer to stand in while it was at the shop. If you say again that you did not authorize either of these things, I will publicly call you out as a liar.I told you of the problems I had with not one, but TWO printers. You know that. And you also know that you did NOT "attempt to contact me to reach a conclusion." It was Iwho had to contact YOU yet again after your ink once again fouled the printer. And only then did I receive a condescending email from you with denials and lack of "recall" about prior conversations.  You never reimbursed me for the repair as you had originally offered. You "did not receive a response to our timely and direct inquiries" because there were none sent to me. You obviously had "proof" of the repair as you admit to conversations with the repairman. And what is this about an "extreme measure" of agreeing "to refund you for your purchase sight-unseen, in good faith?"  Refund of what?  When did you offer this? There was no such offer.  You had offered the above mentioned check for $175 but that was, according to you, not for any refund and certainly doesn't cover the cost of one, let alone TWO, printers victim of your product.You did nothing to go "beyond normal procedure" unless "normal procedure" is doing absolutely nothing to remedy my complaint. And if doing more than nothing is neither "reasonable or justified" then your business is worse than I had thought. If this is your standard operating procedure, may I strongly suggest you remove the large print at the top of your on line site that reads "100% Customer Satisfaction Guarantee" or at least make a truthful statement by removing the 1 in front of the zeros.  I continue to be disgusted and dissatisfied by your lack of accountability and honesty. And, unlike you, I will sign my name.Sincerely,[redacted]

Thank you for taking to the time to discuss this with us when we contacted you back regarding the situation.  Our customer service manager is reviewing all the information you provided. Thank you for taking the time to send this.  As previously arranged he will be in contact shortly to...

continue towards a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company called me and apologized for the error and made internal correction so this delay won't happen in the future. They were very professional and I will continue to use this businessand refer them to my friends.
Sincerely,
[redacted]