Inks Installation

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory to me.? It is satisfactory insofar as the roofing system installed on July 15, is now documented under Platinum warranty.? ? ? What has yet to be resolved is resolution of any covert mold/mildew due to rainwater seepage at drywall/ceiling, as well as apologies to me that are in order.? Regards, [redacted] ***

On Mon, Aug 15, at 11:AM, < [redacted] > wrote:Mike has an appointment tomorrow at Ms [redacted] house at 9:00am and will look at her kitchen at that timeI hope this satisfies her concerns,KarenInks Installations###-###-####

On Wed, Jan 4, at 9:AM, < [redacted] wrote:Hello [redacted] RE: [redacted] [redacted] Inks addressed all of Mr [redacted] concerns on December 23,and 27thWe removed siding off of dormer and reflashed and reinstalled sidingWe removed a section of the roof where the wood was bad, replaced the wood and reshingled the area We re-did a section of soffit and fascia and we also realigned the gutter and repaired some existing fasciaThe customer was satisfied upon the completion of our repairsHave a happy new year,KarenInks Installations###-###-####

---------- Forwarded message ----------From: [redacted] Date: Mon, Feb 13, at 1:PMSubject: Re: You have a new message from Revdex.com serving Western Pennsylvania: complaint # [redacted] To: Revdex.com < [redacted] Good Afternoon, Inks offers a 5yr labor warranty on our workThis is not a labor issue but rather a product warranty issue I forwarded the information onto [redacted] at [redacted] which is now the company [redacted] , for this warranty issue [redacted] assured me they will replace future sashes if needed, in the units if they were to go bad for the lifetime of the windows as long as it is still the original ownerPlease let me know if l can be of further assistance,KarenInks Installations

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.? Regards, [redacted]

Inks InstallationsBlackmore Drive, Veneta, PA 653-0850July 5, Revdex.comHoliday Drive #Pgh, PA 15220Dear Miss ***,RE: [redacted] I just got off the phone with Mr [redacted] Lenny is going out on 7/6/8:am to do all necessary repairsI was on vacation from June 7,i'-June 18th however, my replacement was here and should have followed up while I was awayI apologized, and assured him this is not the standardRest assured we will honor our warranty and if there are any problems in the future they will be handled in an efficient manner.? Warm regards,Inks Installation?

Inks InstallationsBlackmore Drive, Veneta, PA 653-0850July 5, Revdex.comHoliday Drive #Pgh, PA 15220Dear Miss ***,RE: [redacted] I just got off the phone with Mr [redacted] Lenny is going out on 7/6/8:am to do all necessary repairsI was on vacation from June 7,i'-June 18th however, my replacement was here and should have followed up while I was awayI apologized, and assured him this is not the standardRest assured we will honor our warranty and if there are any problems in the future they will be handled in an efficient mannerWarm regards,Inks Installation

June 28,Revdex.comHoliday Drive #220Pgh, PA 15220Dear Miss ***RE: [redacted] As stated in her letter we already registered, her for the standard warrantyUntil now, I had no idea that she wanted to upgrade to the Platinum warranty, which is an additional $187.00.Because here at Inks Installations, customer satisfaction is our number one priority, I went ahead and upgraded her to the Platinum warranty at no additional charge to herOwens Corning will email her the confirmation.Warm regards,Inks Installations

Inks InstallationsBlackmore Drive, Veneta, PA 653-0850July 5, Revdex.comHoliday Drive #Pgh, PA 15220Dear Miss ***,RE: [redacted] I just got off the phone with Mr [redacted] Lenny is going out on 7/6/8:am to do all necessary repairsI was on vacation from June 7,i'-June 18th however, my replacement was here and should have followed up while I was awayI apologized, and assured him this is not the standardRest assured we will honor our warranty and if there are any problems in the future they will be handled in an efficient manner. Warm regards,Inks Installation

On Wed, Jan 4, at 9:AM,? < [redacted] ? wrote:Hello [redacted] RE: [redacted] ? ? ? ? ? ? ? [redacted] ? Inks? addressed all of Mr [redacted] concerns on December 23,and 27thWe removed siding off of dormer and reflashed and reinstalled sidingWe removed a section of the roof where the wood was bad, replaced the wood and reshingled the area.? We re-did a section of soffit and fascia and we also? realigned the gutter and repaired some existing fasciaThe customer was satisfied upon the completion of our repairs.? Have a happy new year,KarenInks Installations###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to me. It is satisfactory insofar as the roofing system installed on July 15, is now documented under Platinum warranty. What has yet to be resolved is resolution of any covert mold/mildew due to rainwater seepage at drywall/ceiling, as well as apologies to me that are in order. Regards,
*** ***

June 28,Revdex.comHoliday Drive #220Pgh, PA 15220Dear Miss ***RE: ***As stated in her letter we already registered, her for the standard warrantyUntil now, I had no idea that she wanted to upgrade to the Platinum warranty, which is an additional $187.00.Because here at Inks Installations,
customer satisfaction is our number one priority, I went ahead and upgraded her to the Platinum warranty at no additional charge to herOwens Corning will email her the confirmation.Warm regards,Inks Installations

On Mon, Aug 15, at 11:AM, wrote:Mike has an appointment tomorrow at Ms *** house at 9:00am and will look at her kitchen at that time. I hope this satisfies her concerns,KarenInks Installations###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to me. It is satisfactory insofar as the roofing system installed on July 15, is now documented under Platinum warranty. What has yet to be resolved is resolution of any covert mold/mildew due to rainwater seepage at drywall/ceiling, as well as apologies to me that are in order. Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Inks InstallationsBlackmore Drive, Veneta, PA 653-0850July 5, Revdex.comHoliday Drive #Pgh, PA 15220Dear Miss ***,RE: ***I just got off the phone with Mr***Lenny is going out on 7/6/8:am to do all necessary repairsI was on vacation from June 7,i'-June 18th
however, my replacement was here and should have followed up while I was awayI apologized, and assured him this is not the standardRest assured we will honor our warranty and if there are any problems in the future they will be handled in an efficient manner.? Warm regards,Inks Installation?

On Wed, Jan 4, at 9:AM,?

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.?
Regards,
*** ***

Inks InstallationsBlackmore Drive, Veneta, PA 653-0850July 5, Revdex.comHoliday Drive #Pgh, PA 15220Dear Miss [redacted],RE: [redacted]I just got off the phone with Mr[redacted]Lenny is going out on 7/6/8:am to do all necessary repairsI was on vacation from June 7,i'-June 18th however, my replacement was here and should have followed up while I was awayI apologized, and assured him this is not the standardRest assured we will honor our warranty and if there are any problems in the future they will be handled in an efficient manner.? Warm regards,Inks Installation?