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Inland Empire Industrial Supplies, Inc.

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Reviews Inland Empire Industrial Supplies, Inc.

Inland Empire Industrial Supplies, Inc. Reviews (24)

Initial Business Response /* (1000, 5, 2016/06/07) */
June 7,
Revdex.com of the Southland
Complaint Id# XXXXXXXX
*** ***
*** Old *** *** Rd
Salyersville, KY XXXXX
Inland Empire Industrial Supplies has been supplying high quality name brand products with superior
warranties for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customers
We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping detailsThis procedure is mandatory for all orders we process*** personally verified this order, and he agreed to all conditions of the sale during this call
Although this invoice is delinquent, we are willing to accept $for the products and cannot go any lower than fifty percent of the original invoice amountIf *** does not want to pay this amount he can return the merchandise at his cost and we will gladly accept the unused product for a full credit to his account
Please understand we have many safeguards to protect customer rights:
We confirm details of every order, at which times he could have cancelled or corrected
Mailed invoice with the shipment, if there were any discrepancies in items, price, terms, etcthe package could have been refused or he could have contacted customer service
Respectfully,
*** ***
Customer Service Supervisor

Initial Business Response /* (1000, 8, 2016/04/11) */
Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands
of satisfied customers
We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, as well as shipping and return detailsThis procedure is mandatory for all orders we process*** personally verified this order on February 5th with our verifier *** at 2:09pmHe agreed to all conditions of the sale during this call
Mr*** acknowledged receipt of package and invoice when delivered, which confirms he had our information and failed to call customer serviceInstead, he went past due and when our collection department contacted him for payment he claimed he did not verify this order when we have documented proof of our verification procedure
Please understand we have many safeguards to protect customer rights:
We confirm details of every order, at which times he could have cancelled or corrected
Mailed invoice with the shipment, if there were any discrepancies in items, price, terms, etcthe package could have been refused or *** could have contacted customer service
Respectfully, *** *** Customer Service Supervisor
Initial Consumer Rebuttal /* (3000, 10, 2016/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Invoice??? How could I call custom service within the first days of receiving your product when there was no invoice in the box with a phone number on it to call?? There was nothing that said what I would owe if I accepted your productWhen the bill came in the mail with a number I called in and all you wanted is paymentI could not even talk to custom service to see what address to return the productIf your company is so good why do you get a F rating from the Revdex.com???
Final Consumer Response /* (4200, 14, 2016/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The products your company sent me do not meet my standards, they are poor quality in my opinionI will not except themPlease pay the postage and I will gladly send them backIf you don't want them back I will throw them in the scrap iron bucket and they are gone, zero my account and this is done
Final Business Response /* (4000, 16, 2016/04/28) */
April 27,
Revdex.com of the Southland
Complaint Id# XXXXXXXX
*** ***
XXXXX US
Preston, MN XXXXX
Despite the fact that this order was verified by Mr*** and is now delinquent, we went against our policy and issued *** a prepaid UPS return label for him to return our tools, at no charge to himThis label was issued on April 26, *** will be receiving this by USPS and will need to follow the instructions on getting these products returned to usThe tracking number on this return label is 1Z71WXXXXXXXXXXXXXOnce we receive the products we will gladly close ***'s account
Respectfully,
*** ***
Customer Service Supervisor

I am rejecting this response because: the date they provided that I spoke to them and agreed to the shipment of the order is a lie. When they called our office number someone named *** told my secretary that a Melissa called me on 10/at 8:am and I told them yes to shipmentThe response they wrote says 11/They need to make up their minds. I was not answering any phone calls during either of those dates due to a serious matter with one of my businessesThe only calls I answered was from my insurance agent and my lawyer on my personal phone, which they do not have access to the number. The ###-###-#### is the phone my dispatcher usesMy dispatcher does not have authority to approve purchases. That is the number they say that they used to contact me. I haven't used that phone personally in monthsI never did accept any such order or gave them permission to send the packageThe shipment was sent without my knowledgeI was out of state for a month when this package was delivered. As I stated before, a neighbor held any packages that was delivered to me during my absence. When I received the 1st statement regarding a past due payment of an invoice, I called not knowing what they were talking about. That is when I went get packages from my neighbor and saw the company's name on one of the packages. I had my manager call and make arrangements to return the package. They refused to accept the return because so said, I was day late doing so. If this company is reputable, they would have accepted the return of merchandise that has never been openedI never even looked at packing slip, because I new I didn't order anythingAll my purchases are done locally for my businessAll I want is to return the merchandise I did not order. The dates they are referring to are dates that I was not taking any calls from anyone other than insurance agent and my lawyer. This company may have been doing business for years, but I have never agreed to buying anything over the phone from a telemarketer. I don't do business that way. I am not paying for something I didn't order. I want them to accept their merchandise and leave me alone.
Thanks, *** ***Owner*** *** Trucking LLC

Initial Business Response /* (1000, 8, 2016/02/01) */
*** *** placed an order with one of our sales representatives and the order was sent to our office processing*** received a call from our order verifier on September 8, at which time be personally confirmed the items ordered,
order total, billing terms, and shipping informationThe invoice date was 9/15/2015, the customer failed to return the product within the day return acceptance period, notes on his invoiceWe have no record of the customer ever contacting our office in regard to returning the product or that he did not receive (see proof of delivery attached) until this matter went to our collection departmentWe were unsuccessful in our collection effort until we finally contacted the customer on 10/19/15, at which time a lady picked up and hung up on our collector again they called on 10/20/left message to call backOn 10/21/*** called claiming he never received the tools order and hung up againOn 1/13/left another message to call, customer called back still stating he did not receive tools order and hung up againOn 1/20/customer called in wanting to talk to customer service at which time said he no longer lives in *** RI and had moved to FloridaWhen *** verified this order on 9/8/he gave us this address; ** *** Ave, *** RIAsked *** if he could email proof of the address in which he has lived in Florida since said he would and we are still waitingThe total that was disclosed as payment in full including: processing fees and all late fees that had accrued on his accountDue date on the invoice was 10/15/and the payment has not been received or the proof of residence*** *** is nearly months past due, which will cost him hugely in late feesThere was no malevolent act on our part; just collecting on a debt that customer agreed would be responsible for
Please understand we have many safeguards to protect customer right: 1, We call to confirm the order, at which time he could of have cancelledThe invoice is at .shed to the box, if there were any discrepancies in items, price, terms, etcthe package could have been refusedCustomer also had the option to return the product within days of invoice date, but chose to ignore all options available to him
Customer Service Supervisor
Initial Consumer Rebuttal /* (3000, 10, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
first I moved to florida in they say they shipped product to an old address I have NOT lived at in over a yearWhen I contacted these people about the issue they asked me to ship back product I never ordered or receivedAppearently I'm sapposed to travel miles to an apartment I rented and ask for there stuff backThey did ask me to email a copy of a utility bill proving I live in florida I made a simple request pleases email me with theyre email address so I could send them this paperworkto which they never respondednot the type of company I would do business withI'm a truck driver and they sell tools??????when I asked them if I could send them a copy of my license they replied with that dosent prove where I live

Initial Business Response /* (1000, 6, 2016/06/14) */
June 14,
Revdex.com of the Southland
Complaint Id# XXXXXXXX
*** ***
XXXXX E *** Rd
*** OK XXXXX
Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties
for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customers
We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping detailsThis procedure is mandatory for all orders we processMr*** personally verified this order, and he agreed to all conditions of the sale during this call on 4/15/at 11:am with our verifier ***
Despite the fact that his account was delinquent, we went against our policy and have accepted and fully credited his account for the merchandiseWe have also closed his account and will no longer be in contact with him
Please understand we have many safeguards to protect customer rights:
We confirm details of every order, at which times he could have cancelled or corrected
Mailed invoice with the shipment, if there were any discrepancies in items, price, terms, etcthe package could have been refused or Mr*** could have contacted customer service
Respectfully,
*** ***
Customer Service Supervisor

Initial Business Response /* (1000, 5, 2016/06/30) */
June 30,
Revdex.com
Complaint Id# XXXXXXXX
*** J ***
*** *** Hill ***
Falls Church, VA XXXXX
XXX-XXX-XXXX
Inland Empire Industrial Supplies has been supplying high quality name brand products with superior
warranties for over yearsWe conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customers
We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping detailsThis procedure is mandatory for all orders we process*** personally verified this order at the phone number above on January 20, at 2:with Brittney, and he agreed to the terms of the sale during this call(Call records on file) We would never just ship an order without verification in "hopes" that the receiver would pay, what a ludicrous accusation! Mr.*** should have called customer service and provided them with a tracking number of the returned products so we would have proof that he did indeed return the merchandise and would have processed the return accordinglyAs of today we still have not received any merchandise from him and despite the fact that he is grossly delinquent, we went against our policy and did a full return of the products and fully credited his accountWe will be closing his account due to the fact that we no longer will be doing business with this customer
Please understand we have many safeguards to protect customer rights:
We confirm details of every order, at which times he could have cancelled or corrected
Mailed invoice with the shipment, if there were any discrepancies in items, price, terms, etcthe package could have been refused
Respectfully,
*** ***
Customer Service Supervisor
Initial Consumer Rebuttal /* (2000, 7, 2016/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since my desire was for them to go away, and they have agreed to, then I accept their responseI made the complaint to Revdex.com as sometimes problems must be elevated to get closureMy thanks to Revdex.com for this and hopefully, no one else will fall into this businesses web and be forewarned

Initial Business Response /* (1000, 8, 2016/07/07) */
July 7,
Complaint Id# XXXXXXXX
*** ***
** *** St Suite ***
Tonawanda, NY XXXXX
Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over yearsWe
conduct the majority of our business by phone sales which are business to business only, and we have thousands of satisfied customers
We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping detailsThis procedure is mandatory for all orders we process and at this time *** could have cancelled or corrected the order*** personally verified this order, and he agreed to all conditions of the sale during this call
Our return policy is stated on the back of the invoice, which states that we will accept any unused product within days of receipt of the order with all return shipping charges prepaid by youAlthough the order was returned after the days, we went against our policy and have accepted all of the merchandise for a full credit to his account
Please understand we have many safeguards to protect customer rights:
We confirm details of every order, at which times he could have cancelled or corrected
Mailed invoice with the shipment, if there were any discrepancies in items, price, terms, etcthe package could have been refused or customer could have contacted customer service
Respectfully,
*** ***
Customer Service Supervisor

(The consumer indicated he/she DID NOT accept the response from the business.)
UPS did contact me but this issue has yet be resolvedUntil resolved I will not respond yes to this complaint

I am rejecting this response because:
I did contact customer serviceAnd talked to a manager and had to speak to them to get s RMA return authorization.The company would not let me talk to the salesman that lied to me.They also refused to give me the salesmanship phone number, instead they gassured me he would call me.The salesman never called me.I waited as long as I could before paying to ship the whole box from pa to California at my expense.I believe the salesman purposely deceived me about the complementary items, and I believe the company aids in this deception by not standing behind the the salesmanship promises and by refusing to let the customer speak directly to the salesman and dragging their feet long enough to force the customer past the day commitment period

April 5, 2018   Complaint Id# 12736154   [redacted] Maquoketa, IA 52060   Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over 20 years. We conduct the majority of our business by phone sales which...

are business to business only, and we have thousands of satisfied customers. We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping details. This procedure is mandatory for all orders we process and at this time Ian could have cancelled or corrected the order. Ian personally verified this order, and he agreed to all conditions of the sale during this call. Our return policy is stated on the back of the invoice, which states that we will accept any unused product within 30 days of receipt of the order with all return shipping charges prepaid by you. Although the order was returned after the 30 days, we went against our policy and have accepted all of the merchandise for a full credit to his account.   Please understand we have many safeguards to protect customer rights: ·         We confirm details of every order, at which times he could have cancelled or corrected. ·         Mailed invoice with the shipment, if there were any discrepancies in items, price, terms, etc. the package could have been refused or customer could have contacted customer service.   Respectfully,   [redacted]  Customer Service Supervisor

July 7, 2017   Complaint Id# 12228975   [redacted]40   Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over 20 years. We conduct the majority of our business by phone sales which are...

business to business only, and we have thousands of satisfied customers. We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping details. This procedure is mandatory for all orders we process and at this time [redacted] could have cancelled or corrected the order. [redacted] personally verified this order, and he agreed to all conditions of the sale during this call. Our return policy is stated on the back of the invoice, which states that we will accept any unused product within 30 days of receipt of the order with all return shipping charges prepaid by you. Despite the fact that his account is delinquent, we went against our policy and have issued [redacted] a prepaid return slip and will be fully crediting his account when the merchandise is returned. We will be closing his account and will no longer be in contact with him once the return is processed.    Please understand we have many safeguards to protect customer rights: ·         We confirm details of every order, at which times he could have cancelled or corrected. ·         Mailed invoice with the shipment, if there were any discrepancies in items, price, terms, etc. the package could have been refused or customer could have contacted customer service.   Respectfully,   Jessica Saddler  Customer Service Supervisor

January 30, 2018   Complaint Id# 12596454   [redacted] [redacted] Pierre Part, LA 70339   Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over 20 years. We conduct the majority of our business by phone sales...

which are business to business only, and we have thousands of satisfied customers. We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping details. This procedure is mandatory for all orders we process and at this time [redacted] could have cancelled or corrected the order. [redacted] personally verified this order on 11/2/2017 at 8:51am, and he agreed to all conditions of the sale during this call. Our return policy is stated on the back of the invoice, which is attached to the outside of the box with the picking slip. On the back of this invoice states that we will accept any unused product within 30 days of receipt of the order with all return shipping charges prepaid by you. Although this invoice is now delinquent, we will be willing to go against our policy and accept the merchandise for a full credit to his account. Once the return is processed we will then close his account and will no longer be in contact with Mr. [redacted]   Please understand we have many safeguards to protect customer rights: ·         We confirm details of every order, at which times he could have cancelled or corrected. ·         Mailed invoice with the shipment, if there were any discrepancies in items, price, terms, etc. the package could have been refused or customer could have contacted customer service.   Respectfully,   [redacted]  Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12228975, and find that this resolution is satisfactory to me.

I am rejecting this response because:
The merchandise was returned unopened marked refused and I am sure that it arrived at the destination it was sent from.

April 5, 2018 Revdex.com  Complaint Id#12733224   [redacted] [redacted] 14479 34th St N Stillwater, MN 55082   Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over 20 years. We conduct the majority of our...

business by phone sales which are business to business only, and we have thousands of satisfied customers. We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping details. This procedure is mandatory for all orders we process.  [redacted] personally verified this order on December 18, 2017 at 7:23 am with our verifier Julie. At that time he agreed to all conditions of the sale during this call. This order was shipped out December 19th with UPS tracking number 1Z[redacted]0 and was delivered December 26th at 12:24pm to the address [redacted] provided to us. Attached is proof of delivery of these products. Our return policy is stated on the back of the invoice, which is attached to the outside of the box with the picking slip. On the back of this invoice states that we will accept any unused product within 30 days of receipt of the order with all return shipping charges prepaid by you. Although this invoice is now delinquent, we will be willing to go against our policy and accept the merchandise for a full credit to his account. Once the return is processed we will then close his account and will no longer be in contact with [redacted]. Respectfully,   [redacted]  Customer Service Supervisor

May 16, 2017 Revdex.com of the Southland Complaint Id# 12139643   [redacted]
[redacted]   Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over 20 years. We conduct the majority of...

our business by phone sales which are business to business only, and we have thousands of satisfied customers. [redacted] placed this order on 11/23/2016 with salesman Tom Johnson, which specified every detail of the order; items, price, billing terms, and shipping details. His order was shipped out 11/30/2016 and despite [redacted]’s claim of non-receipt; the tracking number 1Z71W5[redacted]583 confirms the merchandise was delivered on December 2, 2016 at 11:04am to the address he specified during the sale call. A UPS investigation was opened after the customer claimed he did not receive the package, which was closed by UPS due to the package being acknowledged by [redacted]’s daughter [redacted]. After claims of still not receiving the package, we have reopened the investigation. UPS will be contacting the customer to try to resolve this issue. If he has any questions he can contact our customer service department at ###-###-#### and ask for Liz who handles our UPS investigations. Respectfully,   Jessica Saddler  Customer Service Supervisor

Initial Business Response /* (1000, 5, 2015/11/05) */
Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over 20 years. We conduct the majority of our business by phone sales which are business to business only, and we have thousands...

of satisfied customers.
We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping details. This procedure is mandatory for all orders we process. [redacted] personally verified this order at the phone number above on October 19th, 2015 at 2:19 with [redacted], and he agreed to the terms of the sale during this call. (Call records on file) We would never just ship an order without verification in "hopes" that the receiver would pay, what a ludicrous accusation! Please review that attached documents that support our policies concerning our customer satisfaction guarantee, etc.
Mr. [redacted] should have called customer service once he decided he did not want the tools; instead, he filed this fictitious complaint! [redacted] knows (and we have documented) that he placed this order with his salesman [redacted] and later confirmed this order with [redacted] in our verification department; his complaint is dishonest and completely false. Apparently, [redacted]'s father (the police officer) did not have accurate information when he proposed that we are a scam, just like this complaint, the majority of complaints against us are bogus.
[redacted] may consider being more careful defaming the character of a company, in writing, publicly, and with false accusations that could damage a company by loss of business, customers, or revenue, when his claim is completely false. These are very serious claims which are not taken lightly.
Nevertheless, we are willing to accept the return of all unused merchandise for a full credit to his account and will close his account upon receipt of returned goods.
Respectfully,
[redacted]
Customer Service Supervisor
Initial Consumer Rebuttal /* (3000, 12, 2015/11/30) */
The following response from the business is completely erroneous and startlingly similar to prior responses to their other victims complaints:
"[redacted] personally verified this order at the phone number above on October 19th, 2015 at 2:19 with [redacted], and he agreed to the terms of the sale during this call."
This business claims to have "Call records on file" Anything less a recording of the call is meaningless and clearly a bluff as no such recording exists.
I find it interesting that the response states "the majority of complaints against us are bogus." Clearly at least some of the complaints genuine.
I strongly object to the thinly veiled threats:
"[redacted] may consider being more careful defaming the character of a company, in writing, publicly, and with false accusations that could damage a company by loss of business, customers, or revenue, when his claim is completely false. These are very serious claims which are not taken lightly."
I take no pleasure in wasting my time responding to their letter but will not allow their threats and innuendo go unanswered.
It is unfortunate that the Revdex.com is only able to seek voluntary compliance from their members and are unable to sanction onerous business practices such as this. I strongly encourage the Revdex.com to monitor the activities of this company very closely and pay close attention to past and future complaints.

August 5, 2016
Revdex.com of the Southland
Complaint Id#8[redacted] Twin Falls Dr.
P[redacted]d, IL [redacted]
Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over 20 years. We conduct the majority...

of our business by phone sales which are business to business only, and we have thousands of satisfied customers.
We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping details. This procedure is mandatory for all orders we process. [redacted] personally verified this order, and he agreed to all conditions of the sale during this call.
Mr. [redacted] did contact our customer service department on 7/26/2016 informing us that he had never received either of the packages that were sent to him. That same day we were in contact with UPS and have started a claim and investigation on these packages. UPS will contact Mr. [redacted] regarding this investigation and will then contact us once it has been resolved and closed.
Respectfully,
[redacted]
Customer Service Supervisor

May 16, 2016 Revdex.com Complaint Id# 12142717   [redacted]
[redacted]   Inland Empire Industrial Supplies has been supplying high quality name brand products with superior warranties for over 20 years. We conduct the majority of our...

business by phone sales which are business to business only, and we have thousands of satisfied customers. We have a very thorough verification procedure, which specifies every detail of the order; items, price, billing terms, and shipping details. This procedure is mandatory for all orders we process.  [redacted] personally verified this order on December 14, 2016 and he agreed to all conditions of the sale during this call. This order was shipped out December 22nd with UPS tracking number 1[redacted]000 and was delivered December 30th at 10:22am to the address [redacted] provided to us. Attached is proof of delivery of these products. Respectfully,   Jessica Saddler  Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12139643, and find that this resolution is satisfactory to me.
Spoke to Liz 5/24/17 with Inland she stated claim was received and accepted problem resolved. We will no longer receive any bills or calls nor have any issues with collections.

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Address: 12741 Magnolia Avenue Suite 100, Riverside, California, United States, 92503

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