Inmar, Inc.

I submitted the scotts turf builder fertilizer products as listed on the rebate. They were exactly the same product and size and all requirements were met. I received a denial and called and they sent for review and now I have received another denial as it was invalid according to the manufacturers guidelines. It was exactly the same product ! You just don't want tp pay. I think inmar is a big scam and I am going to plaster signs come next summer around scotts turf products. I feel you are totally in the wrong and I also plan to contact the RevDex.com about this. Again everyone ! They are a scam !
My submission # was 218216123359657

I sent in a rebate for Airwick in December paid the tax and stamp and followed instructions I got it all back saying the UPC was not on the receipt it is bold and big on the back as I have done for years with products as there is no place on the front to print it clearly too late to send it back-I hope the store takes returns!

Review: I have purchased insoles and they advertise a rebate from Inmar Promotion Services. Instructions informed to send in original receipt and UPC code. Each time I receive a postcard telling me I did not submit the original UPC and therefore my submission was not valid. Because I sent the original, I am unable to follow up and they do not issue the $5 rebate as promised.Desired Settlement: I would like Inmar Promotion Services to refund the promised rebate out of principal. I feel that they need to be closely evaluated as they may be committing fraud.

Business

Response:

Dear Consumer,

Our system shows that one of our agents issued the payment under [redacted] for $5.00. Please allow 3-4 weeks for payment delivery. For updates please call our office at 1-877-322-8355 M-F 8:30 am to 4:30 pm eastern standard time.

Thank you,

Jennifer

Consumer Relations Supervisor

Review: I purchased a stove which had a $75 rebate, and fulfilled all the requirements to correctly submit the rebate. I never heard anything, and Inmar doesn't want you to call until 12 weeks have passed from the time you mailed the rebate, which is long after the window of time the rebate is valid. Even though I documented on my copy of the form the date I mailed it and which mailbox I mailed it from (my city's post office), Inmar claims to never have received it. I mail bills all the time (the old-fashioned way via the US Postal Service) and have never in my 53 years had them lose any of my mail. When the retailer I purchased from reached out to Inmar to request they ask the manufacturer (LG) to reconsider my rebate, Inmar claims that LG denied the request. This is completely unfair. It is obvious I never received my rebate, and it is also obvious from the forms submitted that I was/am entitled to it.Desired Settlement: I expect to receive my rebate. My documentation warranted the rebate, and the circumstances outside of my control are not my problem. They need to honor this rebate. I will also be filing a complaint with the Attorney General's office. Thank you, [redacted]

Consumer

Response:

From: [redacted] [mailto:[redacted]] Sent: Tuesday, July 07, 2015 11:54 AMTo: Kelly MaceSubject: Re: Updated info for complaint #[redacted]Hi Kelly,As we just discussed on the phone, irrespective of Inmar Promotions, my stove retailer in Minnesota has arranged with the LG manufacturer's rep to give me my $75 rebate. Therefore I am not seeking this money any longer from Inmar, but would still like the complaint regarding Inmar addressed in case there is a pattern with them of losing/never receiving refund claims. Thank you very much,[redacted]

Review: There was a rebate offer on distilled alcoholic beverage at [redacted], Clarkston, WA. I purchased two bottles on May 29, 2015 and I should have received a check in rebate by mail for $35 dollar. Since the check never arrived, I contacted the Immar Rebate Center. They told me I didnt qualify for the rebate because I live out of Washington. The rebate says: Offer valid only to residents of legal purchase age on purchases made in: WA. Im a resident, not an alien, of legal purchase age and made my purchase in WA. Therefore, I must qualify. The rebate flyer it doesnt say explicitly that the person need to be a Washington resident. Further, Clarkston, WA is the twin-city of Lewiston, ID, so many of [redacted]s customers are from Idaho.Desired Settlement: I would like Immar honor the rebate and send me a check for $35.

Business

Response:

Dear

Consumer,

Review: I have submitted and resubmitted a $60 rebate request for a promotion requiring a large quantity purchase of Smirnoff Vodka. I submitted everything required and kept copies for my resubmission. My receipt is clearly marked as received from my retailer. Twice my request has been denied, through no fault of my own.The request is being unfairly denied.Desired Settlement: Send me my $60 rebate, which I earned according to your advertisements.

Business

Response:

Review: We are a Family owned retail grocery store with 5 locations.([redacted] and Sons)we deal with large volume at our grocery stores. We sell products to customers and a lot of those customers use coupons. We do our part and give the customer money off their groceries. We run a tight ship as far as staffing goes. We send in the coupons to get OUR money back. This company is like the police of coupons and are asking for copies of proof of purchase. I have called to try and work something out with this company because we just don't have the staff to complete the request exactly how Inmar or "[redacted]" would like it done. What they are asking for is multiple items from a span of 6 months and 4 months, and they want copies off all our purchases. We get sometimes three times a week delivery from these vendors and to find and search all these invoices would take two full time people only dedicated to fulfill Inmars request. I have asked to send a letter from Vendor to try and simplify this and make things move a little faster. Anytime I have a question it takes up to 10 days to get a phone call back. We just don't have the time to fight for the money that is owed us. The biggest problem is that they say it needs to be done their way or no way. Not to mention if we did get all these invoices that they want(could be up to 3000 pages) who is going to pay for the postage and our man hours to get all this info that they want?We have over 15,000 customers coming thru our doors a week at every location.Desired Settlement: We just want the money that is owed to us from the manufactures coupon. We already have passed that savings to our customer and just want our money back now.

Business

Response:

Inmar represents over 850 packaged goods manufacturers for the processing and payment of their consumer coupons. In late 2014, Inmar identified some concerns for the volume of coupons being submitted by the following two stores:

Review: I SENT IN A REBATE FOR FETZER WINE TO INMAR BACK IN DECEMBER. I ENCLOSED THE PROPER DOCUMENTATION (ORIGINAL RECEIPTS) AND MADE ALL THE PURCHASES REQUIRED TO RECEIVE THE REBATE OF $24.00. I RECEIVED A POST CARD INDICATING THAT MY REBATE WAS REJECTED BECAUSE I DIDN'T SUBMIT THE RECEIPTS OR THE PURCHASES WERE NOT IDENTIFIED ON THE REG RECEIPT. I DID EVERYTHING REQURIED ON THE DIRECTIONS. I CONTACTED THEM AND THEY ASKED ME FOR THE COPIES OF MY RECEIPTS. I DID NOT MAKE COPIES. THEY TOLD ME THEY WOULD REQUEST COPIES BUT THE ONLY COPY THEY COULD PRODUCE WAS MY ENVELOPE AND THE REBATE CARD. I TOLD THEM I DID SEND IN SO MANY RECEIPTS THAT I BELIEVED I PUT 2 STAMPS ON THE ENVELOPE. I WAS TOLD THEY WOULD REQUEST COPIES OF THE RECEIPTS. TODAY I GOT ANOTHER REJECTION NOTICE THAT STATED THE SAME EXACT MESSAGE. I WOULD LIKE TO SEE THE COPIES OF THE RECEIPTS. I THINK THAT IS THE LEAST THEY CAN DO. I AM WONDERING IF I AM THE ONLY ONE THAT HAS HAD THIS EXPERIENCE. IF THE ENVELOPE WAS RIPPED OPEN AND THE RECEIPTS FELL OUT THAT IS UNDERSTANDABLE BUT I SENT MORE THE REQUIRED NUMBER OF RECEIPTS.Desired Settlement: I WOULD LIKE TO GET THE REBATE OF $24 THAT I AM ENTITLED.

Business

Response:

Dear Consumer,

Our system shows payment was issued under submission number [redacted] for $24.00. Please allow 3-4 weeks for rebate payment. If you need further assistance please call our office at 1-877-819-4280 M-F 8:30 am to 4:30 pm eastern standard time.

Thank you,

Jennifer

Consumer Relations Supervisor

Review: I SENT IN A REBATE FOR FETZER WINE TO INMAR BACK IN DECEMBER. I ENCLOSED THE PROPER DOCUMENTATION (ORIGINAL RECEIPTS) AND MADE ALL THE PURCHASES REQUIRED TO RECEIVE THE REBATE OF $24.00. I RECEIVED A POST CARD INDICATING THAT MY REBATE WAS REJECTED BECAUSE I DIDN'T SUBMIT THE RECEIPTS OR THE PURCHASES WERE NOT IDENTIFIED ON THE REG RECEIPT. I DID EVERYTHING REQURIED ON THE DIRECTIONS. I CONTACTED THEM AND THEY ASKED ME FOR THE COPIES OF MY RECEIPTS. I DID NOT MAKE COPIES. THEY TOLD ME THEY WOULD REQUEST COPIES BUT THE ONLY COPY THEY COULD PRODUCE WAS MY ENVELOPE AND THE REBATE CARD. I TOLD THEM I DID SEND IN SO MANY RECEIPTS THAT I BELIEVED I PUT 2 STAMPS ON THE ENVELOPE. I WAS TOLD THEY WOULD REQUEST COPIES OF THE RECEIPTS. TODAY I GOT ANOTHER REJECTION NOTICE THAT STATED THE SAME EXACT MESSAGE. I WOULD LIKE TO SEE THE COPIES OF THE RECEIPTS. I THINK THAT IS THE LEAST THEY CAN DO. I AM WONDERING IF I AM THE ONLY ONE THAT HAS HAD THIS EXPERIENCE. IF THE ENVELOPE WAS RIPPED OPEN AND THE RECEIPTS FELL OUT THAT IS UNDERSTANDABLE BUT I SENT MORE THE REQUIRED NUMBER OF RECEIPTS.Desired Settlement: I WOULD LIKE TO GET THE REBATE OF $24 THAT I AM ENTITLED.

Business

Response:

Dear Consumer,

Our system shows payment was issued under submission number [redacted] for $24.00. Please allow 3-4 weeks for rebate payment. If you need further assistance please call our office at 1-877-819-4280 M-F 8:30 am to 4:30 pm eastern standard time.

Thank you,

Jennifer

Consumer Relations Supervisor

Review: I responded to an offer of a $50 rebate and bought eight bottles of various liquors from [redacted]. All required documentation was mailed to INMAR REBATE CENTER within the offer time limits. First INMAR claimed they never received the submission which I then re-submitted via emailas requested with all copies of the original documents. They acknowledged and then refused to honor the rebate submission because I wrote the UPC numbers on the back of the receipt instead of on the tiny little rebate form. The rebate form had one very small line and I was required to write down several UPC numbers so, I wrote on the line "UPC numbers on back of receipt". The original receipt showing purchase prices was also required to be sent so it seemed like a good place to write the multiple UPC numbers. Now they send me an email stating the following: Code Reason 028 UPC CODE WAS NOT WRITTEN ON THE OFFER FORM. There was barely enough room to write one UPC code on the rebate form and certainly not enough room for four different numbers they wanted me to write down. This excuse is not a valid reason to reject my rebate submission. This is a petty and unethical attempt at cheating me out of a rebate that was legally, timely, and completely submitted.Desired Settlement: I want my $50 REBATE sent to me as soon as possible along with an appology. This is not the first bad experience I have had with INMAR REBATE CENTER. I have contacted [redacted] and complained about their choice of rebate processors and I also intend to contact the consumer protection board in both Texas where INMAR REBATE CENTER is addressed and in North Carolina where INMAR is headquartered.

Business

Response:

Dear Consumer,

Please accept my apolgies for any frustration this rebate has caused you. Our records indicate that your submission was paid from your copies under submission number [redacted]. Check number [redacted] was mailed on 2/13/14 for the $50.00. If this check is not received after 3/13/14 please call our office for a stop payment and reissue. Afer further research, when you originally contacted us about status for offer [redacted] our system did not show any record of the submission. We then accepted your copies and was able to issue the payment uder [redacted] for $50.00 on 1/31/2014. In the meantime your originals were processed at the plant level under [redacted] but this did not occur until 2/12/2014. Our processing plant processed the originals per the rebate guidelines and process and that is why you received a post card. If you need further assistance with this rebate please call our office at ###-###-#### M-F 8:30 am to 4:30 pm eastern standard time.

Thank you,

Consumer Relations Supervisor

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9928274, and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a stove which had a $75 rebate, and fulfilled all the requirements to correctly submit the rebate. I never heard anything, and Inmar doesn't want you to call until 12 weeks have passed from the time you mailed the rebate, which is long after the window of time the rebate is valid. Even though I documented on my copy of the form the date I mailed it and which mailbox I mailed it from (my city's post office), Inmar claims to never have received it. I mail bills all the time (the old-fashioned way via the US Postal Service) and have never in my 53 years had them lose any of my mail. When the retailer I purchased from reached out to Inmar to request they ask the manufacturer (LG) to reconsider my rebate, Inmar claims that LG denied the request. This is completely unfair. It is obvious I never received my rebate, and it is also obvious from the forms submitted that I was/am entitled to it.Desired Settlement: I expect to receive my rebate. My documentation warranted the rebate, and the circumstances outside of my control are not my problem. They need to honor this rebate. I will also be filing a complaint with the Attorney General's office. Thank you, [redacted]

Consumer

Response:

From: [redacted] [mailto:[redacted]] Sent: Tuesday, July 07, 2015 11:54 AMTo: Kelly MaceSubject: Re: Updated info for complaint #[redacted]Hi Kelly,As we just discussed on the phone, irrespective of Inmar Promotions, my stove retailer in Minnesota has arranged with the LG manufacturer's rep to give me my $75 rebate. Therefore I am not seeking this money any longer from Inmar, but would still like the complaint regarding Inmar addressed in case there is a pattern with them of losing/never receiving refund claims. Thank you very much,[redacted]

Review: Inmar, Inc contracts with many businesses to offer rebates to customers. However, rather than honoring the rebates that are sent in, Inmar consistently sends out denial post cards EVERY TIME A REBATE IS SUBMITTED. This happens repeatedly, not only with my rebates, but with every one I know who sends these in. We always have to follow up with a phone call and then they say they can see we sent in the required information and will process our rebates. I believe this is a tactic that discourages many people from contacting them, again, to get their rebates. Therefore, they have the required information to give the companies they are dealing with, but they are not sending customers their checks. For every submission that the customer fails to follow up on a denial postcard, Inmar gets to keep that refund money. This company has devised quite a scam that rips off customers while being highly lucrative for their company. I believe this is actually criminal activity and should be investigated.I have complained consistently to this company. Tonight, when I called about a rebate denial postcard, I was told the check was sent to me last month. This proves that they send out denial postcards for EVERY submission.Desired Settlement: If Inmar is allowed to continue to operate as a rebate fulfillment company, I believe they should process the rebates and issue the checks to customers when the initial submission is received and NOT send denial postcards that require the customer to make follow up contacts, which many I am sure do not and just lose their rebate money.When denial postcards are sent, they should be REQUIRED to show proof that the customer has not sent in the necessary information.

Business

Response:

Dear Consumer,

I apologize for the frustration this process has caused you and your friends. Some times items on receipts are abbreviated which can cause the disqualification for all required items not identified on the receipt or it is simply human error. Inmar does not intentionally deny rebates. After researching our system it does appear that you have been paid on the disqualifications you contacted us about. Once again I do apologize for any frustration this has caused. Please feel free to contact our office with any additional concerns.

Thank you,

Sr. Consumer Relations Supervisor

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Since you were able to verify that on NUMEROUS times I have been denied rebates until I contacted you, again, my point has been made. It is not enough to say that those rebates were eventually issued. There needs to be re-training for employees processing these rebate requests. They need to be told that instead of creating a denial postcard EVERY time a rebate has been submitted, they should review the receipt and make sure checks are sent (when qualifying purchases have been made) on the first contact.You are well aware that many people simply believe they did not send you the correct information, or do not want to hassle with calling after they have already taken the time to fill out the rebate claim form and send it in with a register receipt that has the proper items circled. It becomes a lot of work for a small amount for the individual who has submitted. It is also more work for your company. Therefore, it appears that you have determined that this method of business discourages many people from following up with you and then you have their rebate information to show the companies you work with even though you did not send out those rebates. This, no doubt, results in your company profiting even more from those businesses who trusted you to process the rebates.I have rejected your response because you did not take any responsibility for your company's current fraudulent practices. A response that would satisfy me would be to know that an effort will be made to process rebate submissions in an ethical manner in the future.

Regards,

Review: Purchased a product which promised a rebate. Submitted all paperwork, kept a copy for my records. Inmar Rebate Center says I did not comply with the conditions of the offer and was not entitled to the rebate.Desired Settlement: payment of $16.99

Business

Response:

Dear Consumer,

Our system shows you called us on 5/20/15 and we asked for your copies. We received your fax on 5/22/15 and issued the payment of $16.99 under submission number [redacted]. Please allow 3-4 weeks for payment delivery. Please feel free to contact our office at 1-877-322-8355 M-F 8:30 am to 4:30 pm eastern standard time for any updates on this new submission number.

Thank you,

Jennifer

Sr. Consumer Relations Supervisor

Review: There was a rebate offer on distilled alcoholic beverage at [redacted], Clarkston, WA. I purchased two bottles on May 29, 2015 and I should have received a check in rebate by mail for $35 dollar. Since the check never arrived, I contacted the Immar Rebate Center. They told me I didnt qualify for the rebate because I live out of Washington. The rebate says: Offer valid only to residents of legal purchase age on purchases made in: WA. Im a resident, not an alien, of legal purchase age and made my purchase in WA. Therefore, I must qualify. The rebate flyer it doesnt say explicitly that the person need to be a Washington resident. Further, Clarkston, WA is the twin-city of Lewiston, ID, so many of [redacted]s customers are from Idaho.Desired Settlement: I would like Immar honor the rebate and send me a check for $35.

Business

Response:

Dear

Consumer,

Review: I purchased over 10 bottles of [redacted] relying on the promotion of a $20 rebate. I submitted 10 rebate forms before the deadline to Inmar Rebates. I only received two rebates back, $20 each. Upon receiving a couple of notices that my rebate was not valid because of "duplicate submission", I called Inmar to find out what that meant and why I was not receiving the rest of my rebates. It turns out there was very fine print stating only 2 rebates per household. So I asked the representative if I could adjust the address on the rebates to account for the people I purchased the items for. The representative initially said I could, then changed her mind and said she would submit a request to receive more than 1 rebate. This is Not what I was asking. I merely wanted to receive the rebates I validly submitted on time. I made the mistake of putting down my own address for efficiency. I purchased the bottles for 4 different family members. The only reason I purchased these bottles was because of the rebate. Otherwise it is not worth it. I feel deceived. I would like to comply with the fine print restriction and provide the additional household addresses but Inmar would not allow it.Desired Settlement: Fulfill the other 8 rebate submissions. I have 4 other households to submit them under, if required.

Business

Response:

Dear Consumer,

We are the rebate

processor and have to process rebates according to the manufacturer’s

guidelines. Unfortunately the rebate form for this offer ([redacted])

clearly states that we can only issue payment up to 2 per household at the top,

and again at the bottom. It also states “The use of multiple addresses to

obtain additional rebates constitutes as fraud.” I have attached this for your reference and highlighted the verbiage for your convenience.

The manufacturer has declined to make payment on your

inquiry because you have already met the offer limit. We apologize that we

cannot assist your further. Jennifer BConsumer Relation Analyst

Review: February 12, 2015I submitted a Rebate Claim well before the due date. Yesterday, I received a postcard stating that my Rebate Claim has been denied based on the Post Mark Date.I demand that my Rebate Claim be honored.Desired Settlement: $5.00

Business

Response:

Dear Consumer,

Your complaint mentions you recevied a postcard stating your rebate has been denited based on the postmark. Can you please provide the 15 digit submission number on this postcard? For a faster response you may also call our office at 1-877-322-8355 M-F 8:30 am to 4:30 pm eastern standard time.

Thank you,

Consumer Relations Supervisor

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have contacted the CEO and was told he was going to issue the Refund.

Regards,

Review: Inmar Rebate Center has repeatedly failed to issue me a $2.00 rebate for a gallon of 50/50 [redacted] anti-freeze/coolant. They promised me on Sept. 11, 2014 I would receive the rebate within 3-4 weeks and still no rebate. This is out and out FRAUD.Desired Settlement: $2,00 Payment Check Mailed to Me by USPS First ClassFormal Apology Letter Mailed to Me by Inmar executive officer by USPS First Class

Business

Response:

Dear Consumer,

I have searched our system several different ways by name and address provided and I am unable to locate your submission in question. Do you have your submisison number associated with your rebate? Was the rebate in a different address originally? If you would like to call our office at ###-###-#### one of our agents would be happy to assist you or if you can respond back to the Revdex.com with anymore information I will be happy to research further.

Thank you,

Consumer Relations Supervisor

Consumer

Response:

I have given Inmar Rebate Center all the appropriate information several times. Why must I continually do this? This is more work on my part for a $2 rebate. I now ask to be compensated $10 for the rebate once I an at home and have access to the info.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I purchased the required number of bottles of Clifford Bay wine (12) to receive a $24 rebate...I received a check for $1(which I haven't cashed) ..I contacted Inmar on January 30,2015 and spoke to Alisha at 12:10pm to complain about this ..She said that the bottles needed to be purchased at one time ...No where on the rebate form does it state" must be purchased at one time" or a single purchased..Clearly the wording is TRICKERY...I also sent back the postcard on February 20,2015 that I received from them stating their initial decision remains the same..I informed them that I would file a complaint with the Revdex.com on that card..Desired Settlement: I want the $24 since I did buy the required 12 bottles !!! The wording on these rebate forms should be defined..

Business

Response:

Dear Consumer,

I have received the approval to issue a courtesy payment of $23.00 under submission number [redacted]. Please allow 3-4 weeks for payment delivery. Please feel free to call our office at 1-877-819-4280 for any updates.

Thank you,

Jennifer

Sr. Consumer Relations Supervisor

Review: I purchased over 10 bottles of [redacted] relying on the promotion of a $20 rebate. I submitted 10 rebate forms before the deadline to Inmar Rebates. I only received two rebates back, $20 each. Upon receiving a couple of notices that my rebate was not valid because of "duplicate submission", I called Inmar to find out what that meant and why I was not receiving the rest of my rebates. It turns out there was very fine print stating only 2 rebates per household. So I asked the representative if I could adjust the address on the rebates to account for the people I purchased the items for. The representative initially said I could, then changed her mind and said she would submit a request to receive more than 1 rebate. This is Not what I was asking. I merely wanted to receive the rebates I validly submitted on time. I made the mistake of putting down my own address for efficiency. I purchased the bottles for 4 different family members. The only reason I purchased these bottles was because of the rebate. Otherwise it is not worth it. I feel deceived. I would like to comply with the fine print restriction and provide the additional household addresses but Inmar would not allow it.Desired Settlement: Fulfill the other 8 rebate submissions. I have 4 other households to submit them under, if required.

Business

Response:

Dear Consumer,

We are the rebate

processor and have to process rebates according to the manufacturer’s

guidelines. Unfortunately the rebate form for this offer ([redacted])

clearly states that we can only issue payment up to 2 per household at the top,

and again at the bottom. It also states “The use of multiple addresses to

obtain additional rebates constitutes as fraud.” I have attached this for your reference and highlighted the verbiage for your convenience.

The manufacturer has declined to make payment on your

inquiry because you have already met the offer limit. We apologize that we

cannot assist your further. Jennifer BConsumer Relation Analyst

Review: Inmar, Inc contracts with many businesses to offer rebates to customers. However, rather than honoring the rebates that are sent in, Inmar consistently sends out denial post cards EVERY TIME A REBATE IS SUBMITTED. This happens repeatedly, not only with my rebates, but with every one I know who sends these in. We always have to follow up with a phone call and then they say they can see we sent in the required information and will process our rebates. I believe this is a tactic that discourages many people from contacting them, again, to get their rebates. Therefore, they have the required information to give the companies they are dealing with, but they are not sending customers their checks. For every submission that the customer fails to follow up on a denial postcard, Inmar gets to keep that refund money. This company has devised quite a scam that rips off customers while being highly lucrative for their company. I believe this is actually criminal activity and should be investigated.I have complained consistently to this company. Tonight, when I called about a rebate denial postcard, I was told the check was sent to me last month. This proves that they send out denial postcards for EVERY submission.Desired Settlement: If Inmar is allowed to continue to operate as a rebate fulfillment company, I believe they should process the rebates and issue the checks to customers when the initial submission is received and NOT send denial postcards that require the customer to make follow up contacts, which many I am sure do not and just lose their rebate money.When denial postcards are sent, they should be REQUIRED to show proof that the customer has not sent in the necessary information.

Business

Response:

Dear Consumer,

I apologize for the frustration this process has caused you and your friends. Some times items on receipts are abbreviated which can cause the disqualification for all required items not identified on the receipt or it is simply human error. Inmar does not intentionally deny rebates. After researching our system it does appear that you have been paid on the disqualifications you contacted us about. Once again I do apologize for any frustration this has caused. Please feel free to contact our office with any additional concerns.

Thank you,

Sr. Consumer Relations Supervisor

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Since you were able to verify that on NUMEROUS times I have been denied rebates until I contacted you, again, my point has been made. It is not enough to say that those rebates were eventually issued. There needs to be re-training for employees processing these rebate requests. They need to be told that instead of creating a denial postcard EVERY time a rebate has been submitted, they should review the receipt and make sure checks are sent (when qualifying purchases have been made) on the first contact.You are well aware that many people simply believe they did not send you the correct information, or do not want to hassle with calling after they have already taken the time to fill out the rebate claim form and send it in with a register receipt that has the proper items circled. It becomes a lot of work for a small amount for the individual who has submitted. It is also more work for your company. Therefore, it appears that you have determined that this method of business discourages many people from following up with you and then you have their rebate information to show the companies you work with even though you did not send out those rebates. This, no doubt, results in your company profiting even more from those businesses who trusted you to process the rebates.I have rejected your response because you did not take any responsibility for your company's current fraudulent practices. A response that would satisfy me would be to know that an effort will be made to process rebate submissions in an ethical manner in the future.

Regards,