Inmar, Inc.

Review: This for isn't allowing me to enter my submission numbers it suspects that I'm entering social security numbersAn offer for a rebate was extended to us by Inmar Rebate Center via a small card around the neck of a bottle of absolute Vodka. By making the purchase and submitting my receipts for rebates I accepted their offer. A couple of times Inmar has made good on their offer but most often for the same reason "16 all required purchases not identified on recpt" when in fact they have been. Most receipts from the Ohio Liquor Agencies have two bottle purchases and are noted as such. Submission #'s that I have right now are listed below My wife has thrown out a half dozen others so I don't have the submission number.We have received and cashed three five dollar rebate checks. After getting notices that some would not be fulfilled I have contacted the company which reviews my submission and then says I will receive my rebate. Each time they create another hurdle for me to jump.We are looking at more than $100.00 in rebates that they have not honored to date.Time and time again I have asked is this a scam like the Pilot Flying J scam and only then do they respond and say they will honor their contract for my rebate.Desired Settlement: Honor the submitted rebates in a timely manner.

Business

Response:

Dear Consumer,

After reviewing your complaint our system does show several payments currently processing. For any future rebates that you need asisstance with please do not hesitate to call and personally ask for me.

Thank you,

Jennifer

Consumer Relations Supervisor

Review: Inmar Rebate Center has repeatedly failed to issue me a $2.00 rebate for a gallon of 50/50 [redacted] anti-freeze/coolant. They promised me on Sept. 11, 2014 I would receive the rebate within 3-4 weeks and still no rebate. This is out and out FRAUD.Desired Settlement: $2,00 Payment Check Mailed to Me by USPS First ClassFormal Apology Letter Mailed to Me by Inmar executive officer by USPS First Class

Business

Response:

Dear Consumer,

I have searched our system several different ways by name and address provided and I am unable to locate your submission in question. Do you have your submisison number associated with your rebate? Was the rebate in a different address originally? If you would like to call our office at ###-###-#### one of our agents would be happy to assist you or if you can respond back to the Revdex.com with anymore information I will be happy to research further.

Thank you,

Consumer Relations Supervisor

Consumer

Response:

I have given Inmar Rebate Center all the appropriate information several times. Why must I continually do this? This is more work on my part for a $2 rebate. I now ask to be compensated $10 for the rebate once I an at home and have access to the info.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

I submitted everything that they asked for on the rebate and then was notified that I failed to follow the procedures so I would not be getting my rebate. I called and the girl said well you didnt circle which item on your receipt was eligible for the rebate. (again I tell you that I printed off what they required and followed the steps one by one and completed them all). This company is a ripoff and I will not ever purchase any product that uses their rebate services EVER again!!! [redacted] Mascara was the product and I will never purchase any [redacted] product again either. Trust me....after I get done telling everyone how much they both suck they would have been better off to give me my $7 rebate that they owed me!!!

Review: Purchased a product which promised a rebate. Submitted all paperwork, kept a copy for my records. Inmar Rebate Center says I did not comply with the conditions of the offer and was not entitled to the rebate.Desired Settlement: payment of $16.99

Business

Response:

Dear Consumer,

Our system shows you called us on 5/20/15 and we asked for your copies. We received your fax on 5/22/15 and issued the payment of $16.99 under submission number [redacted]. Please allow 3-4 weeks for payment delivery. Please feel free to contact our office at 1-877-322-8355 M-F 8:30 am to 4:30 pm eastern standard time for any updates on this new submission number.

Thank you,

Jennifer

Sr. Consumer Relations Supervisor

Review: I have submitted and resubmitted a $60 rebate request for a promotion requiring a large quantity purchase of Smirnoff Vodka. I submitted everything required and kept copies for my resubmission. My receipt is clearly marked as received from my retailer. Twice my request has been denied, through no fault of my own.The request is being unfairly denied.Desired Settlement: Send me my $60 rebate, which I earned according to your advertisements.

Business

Response:

Review: This for isn't allowing me to enter my submission numbers it suspects that I'm entering social security numbersAn offer for a rebate was extended to us by Inmar Rebate Center via a small card around the neck of a bottle of absolute Vodka. By making the purchase and submitting my receipts for rebates I accepted their offer. A couple of times Inmar has made good on their offer but most often for the same reason "16 all required purchases not identified on recpt" when in fact they have been. Most receipts from the Ohio Liquor Agencies have two bottle purchases and are noted as such. Submission #'s that I have right now are listed below My wife has thrown out a half dozen others so I don't have the submission number.We have received and cashed three five dollar rebate checks. After getting notices that some would not be fulfilled I have contacted the company which reviews my submission and then says I will receive my rebate. Each time they create another hurdle for me to jump.We are looking at more than $100.00 in rebates that they have not honored to date.Time and time again I have asked is this a scam like the Pilot Flying J scam and only then do they respond and say they will honor their contract for my rebate.Desired Settlement: Honor the submitted rebates in a timely manner.

Business

Response:

Dear Consumer,

After reviewing your complaint our system does show several payments currently processing. For any future rebates that you need asisstance with please do not hesitate to call and personally ask for me.

Thank you,

Jennifer

Consumer Relations Supervisor

Review: February 12, 2015I submitted a Rebate Claim well before the due date. Yesterday, I received a postcard stating that my Rebate Claim has been denied based on the Post Mark Date.I demand that my Rebate Claim be honored.Desired Settlement: $5.00

Business

Response:

Dear Consumer,

Your complaint mentions you recevied a postcard stating your rebate has been denited based on the postmark. Can you please provide the 15 digit submission number on this postcard? For a faster response you may also call our office at 1-877-322-8355 M-F 8:30 am to 4:30 pm eastern standard time.

Thank you,

Consumer Relations Supervisor

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have contacted the CEO and was told he was going to issue the Refund.

Regards,

I submitted everything that they asked for on the rebate and then was notified that I failed to follow the procedures so I would not be getting my rebate. I called and the girl said well you didnt circle which item on your receipt was eligible for the rebate. (again I tell you that I printed off what they required and followed the steps one by one and completed them all). This company is a ripoff and I will not ever purchase any product that uses their rebate services EVER again!!! [redacted] Mascara was the product and I will never purchase any [redacted] product again either. Trust me....after I get done telling everyone how much they both suck they would have been better off to give me my $7 rebate that they owed me!!!

Review: We are a Family owned retail grocery store with 5 locations.([redacted] and Sons)we deal with large volume at our grocery stores. We sell products to customers and a lot of those customers use coupons. We do our part and give the customer money off their groceries. We run a tight ship as far as staffing goes. We send in the coupons to get OUR money back. This company is like the police of coupons and are asking for copies of proof of purchase. I have called to try and work something out with this company because we just don't have the staff to complete the request exactly how Inmar or "[redacted]" would like it done. What they are asking for is multiple items from a span of 6 months and 4 months, and they want copies off all our purchases. We get sometimes three times a week delivery from these vendors and to find and search all these invoices would take two full time people only dedicated to fulfill Inmars request. I have asked to send a letter from Vendor to try and simplify this and make things move a little faster. Anytime I have a question it takes up to 10 days to get a phone call back. We just don't have the time to fight for the money that is owed us. The biggest problem is that they say it needs to be done their way or no way. Not to mention if we did get all these invoices that they want(could be up to 3000 pages) who is going to pay for the postage and our man hours to get all this info that they want?We have over 15,000 customers coming thru our doors a week at every location.Desired Settlement: We just want the money that is owed to us from the manufactures coupon. We already have passed that savings to our customer and just want our money back now.

Business

Response:

Inmar represents over 850 packaged goods manufacturers for the processing and payment of their consumer coupons. In late 2014, Inmar identified some concerns for the volume of coupons being submitted by the following two stores:

Review: I purchased the required number of bottles of Clifford Bay wine (12) to receive a $24 rebate...I received a check for $1(which I haven't cashed) ..I contacted Inmar on January 30,2015 and spoke to Alisha at 12:10pm to complain about this ..She said that the bottles needed to be purchased at one time ...No where on the rebate form does it state" must be purchased at one time" or a single purchased..Clearly the wording is TRICKERY...I also sent back the postcard on February 20,2015 that I received from them stating their initial decision remains the same..I informed them that I would file a complaint with the Revdex.com on that card..Desired Settlement: I want the $24 since I did buy the required 12 bottles !!! The wording on these rebate forms should be defined..

Business

Response:

Dear Consumer,

I have received the approval to issue a courtesy payment of $23.00 under submission number [redacted]. Please allow 3-4 weeks for payment delivery. Please feel free to call our office at 1-877-819-4280 for any updates.

Thank you,

Jennifer

Sr. Consumer Relations Supervisor

Review: I responded to an offer of a $50 rebate and bought eight bottles of various liquors from [redacted]. All required documentation was mailed to INMAR REBATE CENTER within the offer time limits. First INMAR claimed they never received the submission which I then re-submitted via emailas requested with all copies of the original documents. They acknowledged and then refused to honor the rebate submission because I wrote the UPC numbers on the back of the receipt instead of on the tiny little rebate form. The rebate form had one very small line and I was required to write down several UPC numbers so, I wrote on the line "UPC numbers on back of receipt". The original receipt showing purchase prices was also required to be sent so it seemed like a good place to write the multiple UPC numbers. Now they send me an email stating the following: Code Reason 028 UPC CODE WAS NOT WRITTEN ON THE OFFER FORM. There was barely enough room to write one UPC code on the rebate form and certainly not enough room for four different numbers they wanted me to write down. This excuse is not a valid reason to reject my rebate submission. This is a petty and unethical attempt at cheating me out of a rebate that was legally, timely, and completely submitted.Desired Settlement: I want my $50 REBATE sent to me as soon as possible along with an appology. This is not the first bad experience I have had with INMAR REBATE CENTER. I have contacted [redacted] and complained about their choice of rebate processors and I also intend to contact the consumer protection board in both Texas where INMAR REBATE CENTER is addressed and in North Carolina where INMAR is headquartered.

Business

Response:

Dear Consumer,

Please accept my apolgies for any frustration this rebate has caused you. Our records indicate that your submission was paid from your copies under submission number [redacted]. Check number [redacted] was mailed on 2/13/14 for the $50.00. If this check is not received after 3/13/14 please call our office for a stop payment and reissue. Afer further research, when you originally contacted us about status for offer [redacted] our system did not show any record of the submission. We then accepted your copies and was able to issue the payment uder [redacted] for $50.00 on 1/31/2014. In the meantime your originals were processed at the plant level under [redacted] but this did not occur until 2/12/2014. Our processing plant processed the originals per the rebate guidelines and process and that is why you received a post card. If you need further assistance with this rebate please call our office at ###-###-#### M-F 8:30 am to 4:30 pm eastern standard time.

Thank you,

Consumer Relations Supervisor

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9928274, and find that this resolution is satisfactory to me.

Regards,