Innovate 1 services

Hello,I have confirmed with the processor that the refund of $was processed on Dec at 19:The Authorization Code is *** Please have the bank look around this date for the $refundThere is nothing more that can be done from InnovateServices IncWe have the confirmation it was refunded.137783822002-DEC-19:5584088.00***T42416APPROVEDMerchandise ReturnRegards, Theresa M***

Hello,
I have spoken with *** *** and we have worked together to process her paymentI thank you for bringing this to our attention, customer support training is an ongoing process
size="3">and we like to know where they are having difficultiesRegards
Theresa M***

Hello
InnovateServices Inclooks at each request for an increase carefullyThe Manager is the only person authorized to approve increases for InnovateServices IncWe are ever aware of our commitment to
prevent fraud, so all increases are researched thoroughly and that takes time. Mrs*** has applications available to her every days, She should use her cart to its capacity.Mrs*** also has the choice to request a reset of her monthly limit, which does not have to go through the Manager or to register another cardRegards
Theresa M***

Hello,
I have confirmed with the processor that the refund of $was processed on Dec at 19:The Authorization Code is ***
Please have the bank look around this date for the $refundThere is nothing more that can be done from InnovateServices Inc
We have the confirmation it was refunded02-DEC-19:***
TAPPROVED
Merchandise Return
Regards,
Theresa M***

INNOVATEServices, Incis the approved payment processor for *** Immigration Service. INNOVATEServices, Inc provides the online Visa and Passport Application
access/completion to travelers wishing to visit *** INNOVATEServices, Incadvises ALL travelers to contact the Embassy or Consulate of their choice for matters pertaining to Visas and/or Passports, policies and procedures and fees*** *** IIdehen did not include the reason why his wife's passport was NOT issued Additionally he received advice/information and/or instruction directly from a staff member (not named in the letter) at the Consulate General of *** *** *** in error with regard to the refund policy, clearly visible and explained on the INNOVATEServices, Inc., website (https://innovate1services.com/cms/refundPolicy)Mr*** ** *** submitted a refund request via the correct email address, however at the time of his request (date not provided in his complaint) the request was denied as it did not fall within the refund policy parameters Mr*** received an email on June 6, from INNOVATEServices Refund Support Team stating that the 'refund ticket' was closed
In the meantime Mr*** completed a *** application (date not provided) for his wife (application ID | Reference # - not provided) and requested that the passport fee payment made earlier be applied to the Visa application, this is not part of our policy Once Mr*** completes the *** application for his wife and provides payment, a double payment will exist in our system, the passport application will then qualify for a refund Once again a refund request must be sent via email to the following email address: [email protected] order to fully assist and resolve the above matter the following information is required Application ID & Reference # -- passport application
Application ID & Reference # -- visa application
Reason for refund -- please provide exact reason provided by Consulate General of ***, NY
Please note the payment for the visa application must be within six (6) months of the original date of payment for the passport payment The refund request for the passport application must be made within six (6) months of the original date of passport application paymentTrusting the above is satisfactory Please do not hesitate to contact me if you have any further questionsSincerely,
Ms*** ***

Hello
As was previously stated, there is NO Difference in a renewal and new passport, Every passport is a new passport with new biometricsInnovateServices, Inccontracts with the *** Government as a payment processor for the application fee, we are not the Embassy. The fee for passports are clearly stated on the *** siteThe Embassy processing fee which is the same for a passport or a *** and is also stated on the Embassies web sitesInnovateServices, Incis only involved in the payment processAny other information a applicant should verify with the embassyIf a call center staff gave you information for processing a ***, I apologizeI have looked for your original email and it is not in our systemI see emails from Sept 3, 9, I have not seen any responses that state the Embassy charges $for a renewal. The Innovatesite has a NIS approved application processing fee of $65.00(for this applicants' age group) and the NIS has added a $service fee for passportsThe $processing fee goes to the embassy of processingThe Innovatesite is not the embassy and is not responsible for how the embassy conducts its businessAs soon as the applicant goes to *** and processes a new application and pays for it we can refund for the first application fee as per the refund policyWe have no issue granting a refund if it follows the posted refund policyBest Regards
Theresa M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I have not been contacted by the business regarding a refund neither have I received the refund as statedI'll make the Bureau aware when I receive the refund
Sincerely,
*** ***

Hello
I have spoken directly to the applicant and he has subsequently has processed his application on Jan Regards
*** ***

Complaint: ***
I am rejecting this response because:
Thank you for getting back to meThe company said that they have refunded me the money, but they never haveThey have given me a reference number to ask my bank about, but my bank told me no one has paid that money into my account and the number they gave me is not something they can traceI believe Innovate Services have no intention whatsoever to refund me the money, they just pretended they did
I will forward you my latest correspondence to them in another e-mail
Kind regards
_____________________________
Dear ***
Please see below for the latest correspondence I had with Innovate ServicesThey never got back to my last e-mails
Could you please confirm receipt of this?
Thank you
Kind regards
***
From: *** *** ***Sent: January 17:09To: INNOVATE REFUNDSubject: Re: Refund request
Good afternoon,
I have not received a reply to my e-mail below, although I provided the documents requestedIf I don't hear from you or receive proof of my refund by tomorrow, I will file another complaint and escalate this further
Kind regards
From: *** *** ***Sent: January 10:58To: INNOVATE REFUNDSubject: Re: Refund request
Hi,
I assume you meant that you require my bank statements showing that my bank account has not been creditedPlease find them attached
I received an e-mail saying that my refund was processed on the 5th DecemberThe attached statements cover the end of November up until todayYou will see that no refund appears to have been credited to my account
If you have credited my account, please provide me with a bank statement as wellIf not, please refund me the money today and attach a bank statement to prove this, and not just a reference number that my bank cannot traceIf this does not take place today, I will have no other option but to proceed as previously mentioned
I look forward to hearing from you
Kind regards
***
From: INNOVATE REFUND Sent: January 04:07To: ***Subject: Re: Refund request
Hi *** ***
Thank you for writing to customer care
Kindly send us your latest bank statement that shows your account has been credited
Sincerely, INNOVATE Services Support
On Mon, Jan at 2:AM , *** *** *** ***
Dear Support Team,
My bank has confirmed that no payment/refund has ever been processedThe reversal ID you have given me is nothing my bank can look out forI am getting sick and tired of having to deal with this, you are playing with people's money and timeI will file another complaint with the Revdex.com and also escalate this further with whoever necessary, until I get my money back
Kind regards
***
From: INNOVATE REFUND Sent: January 16:21To: ***Subject: Re: Refund request
Hi *** ***
Thank you for writing to customer care
We have refunded your amount to this card no- ***
The reversal ID- ***
Kindly provide this details to your bankAnd let us confirm about your refundIf not refunded we will escalates your refund as an priority basis
Sincerely, INNOVATE Services Support
On Sun, Jan at 3:PM , *** *** *** ***
Dear Support Team,
My bank has not received the refund that you mentioned to have been processed, although more than working days have passedCould you please attach any form of confirmation that the refund has actually been processed? If I do not receive a reply within two working days and no refund, I will contact Revdex.com again and file another complaint, as I do not believe this refund was ever processed
Kind regards
***
From: INNOVATE REFUND Sent: December 16:26To: ***Subject: Ticket Closed - Refund request
Dear *** *** Your ticket - Refund request - has been closedWe hope that the ticket was resolved to your satisfactionIf you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email Support Team

INNOVATEServices, Incis the approved payment processor for Nigeria Immigration Service. INNOVATEServices, Inc provides the online Visa and Passport Application access to travelers wishing to visit
Nigeria. INNOVATEServices, Inc., advises ALL travelers to contact the Embassy or Consulate of their choice for matters pertaining to Visas and/or Passports, policies and procedures/issuance and fees.
INNOVATEServices, Inc., reserves the right to provide refunds to applicants that qualify accordingly with the guidelines, terms of use and refund policy as stated on our website (innovate1services.com/cms/refundPolicy)The following Visa Application does not qualify for a refund, as it does not meet the refund policy guidelines, specifically 'no double-payment':
Application ID: ***
Reference Number: ***
Amount: Date of Payment: Feb14, INNOVATEServices, Inc., sincerely appreciates the stress and anxiety that occurred during the varied email correspondence that ensued between *** *** and the customer support team as well as the time delays between the request for refund by the client and credit card processor/respective statement issuance While our refund policy clearly states ALL refunds must be submitted within months of payment date, a one-time exception will be enacted for the following application, as a double payment was made;
Application ID: ***
Reference Number: ***
Amount: 106.00 (Passport Fee - + NON-Refundable Embassy Fee: 12.00)
Date of Payment: Feb13, REFUND AMOUNT: INNOVATEServices, Inc., has circumvented the procedures (request of refund submitted via email to [email protected]) and will forwarded the request for refund on behalf of the client to the credit card processor Please note it may take 6-weeks for the refund to be reflected on the credit card statement depending upon the terms of use/policies stated by credit card issuing institutionTrusting that the above is sufficient and thus resolves the matter of the complaint filed by *** *** *** *** ***
If you have any further questions or concerns please do not hesitate to contact me via direct dial/text or emailSincerely,
MsTheresa M***
INNOVATEServices

Dear Revdex.com, This email is to notify you that complaint #[redacted] has now been resolvedInnovateservices have finally processed my refundThank you for your actions
"">Best Regards [redacted]

INNOVATE1 Services, Inc. is the approved payment processor for [redacted] Immigration Service.  INNOVATE1 Services, Inc provides the online Visa and Passport Application access/completion to travelers wishing to visit [redacted]  INNOVATE1 Services, Inc. advises ALL travelers to contact the...

Embassy or Consulate of their choice for matters pertaining to Visas and/or Passports, policies and procedures and fees.[redacted] I. Idehen did not include the reason why his wife's passport was NOT issued.  Additionally he received advice/information and/or instruction directly from a staff member (not named in the letter) at the Consulate General of [redacted] in error with regard to the refund policy, clearly visible and explained on the INNOVATE1 Services, Inc., website (https://innovate1services.com/cms/refundPolicy).Mr. [redacted] submitted a refund request via the correct email address, however at the time of his request (date not provided in his complaint) the request was denied as it did not fall within the refund policy parameters.  Mr. [redacted] received an email on June 6, 2016 from INNOVATE1 Services Refund Support Team stating that the 'refund ticket' was closed.  In the meantime Mr. [redacted] completed a [redacted] application (date not provided) for his wife (application ID | Reference # - not provided) and requested that the passport fee payment made earlier be applied to the Visa application, this is not part of our policy.  Once Mr. [redacted] completes the [redacted] application for his wife and provides payment, a double payment will exist in our system, the passport application will then qualify for a refund.  Once again a refund request must be sent via email to the following email address: [email protected] order to fully assist and resolve the above matter the following information is required.1.  Application ID & Reference # -- passport application2.  Application ID & Reference # -- visa application3.  Reason for refund -- please provide exact reason provided by Consulate General of [redacted], NY Please note the payment for the visa application must be within six (6) months of the original date of payment for the passport payment.  The refund request for the passport application must be made within six (6) months of the original date of passport application payment.Trusting the above is satisfactory.  Please do not hesitate to contact me if you have any further questions.Sincerely,Ms. [redacted]

HelloAs was previously stated, there is NO Difference in a renewal and new passport, Every passport is a new passport with new biometrics. Innovate1 Services, Inc. contracts with the [redacted] Government as a payment processor for the application fee, we are not the Embassy. The fee for passports are clearly stated on the [redacted] site. The Embassy processing fee which is the same for a passport or a [redacted] and is also stated on the Embassies web sites. Innovate1 Services, Inc. is only involved in the payment process. Any other information a applicant should verify with the embassy. If a call center staff gave you information for processing a [redacted], I apologize. I have looked for your original email and it is not in our system. I see emails from Sept 3, 9, 10. I have not seen any responses that state the Embassy charges $30.00 for a renewal.  The Innovate1 site has a NIS approved  application processing fee of $65.00(for this applicants' age group) and the NIS has added a $12.00 service fee for passports. The $30.00 processing fee goes to the embassy of processing. The Innovate1 site is not the embassy and is not responsible for how the embassy conducts its business.As soon as the applicant goes to [redacted] and processes a new application and pays for it we can refund for the first application fee as per the refund policy. We have no issue granting a refund if it follows the posted refund policy.Best RegardsTheresa M[redacted]

Revdex.com:
In reference to complaint ID [redacted], this is to let you know that I have received an e-mail from the business mentioning that my refund request has been approved and sent to the processor. This resolution is satisfactory to me, but I will keep in touch to let you know whether the refund will really have been processed or not.Thank you.
Sincerely,
[redacted] Menolli

Complaint: [redacted]
Dear [redacted]It is very sad that the only way for me to receive a response from Innovate 1 Services is by filing a complaint against the company.For the past couple of months I have received the poorest customer service I have ever received from any company. If I had to add the money spent over the phone trying to get this issue sorted, my refund would probably come up to around $200.This being said, I have already mentioned that I have already contacted my bank, provided them with the referral ID (which is of no use to them) and they have looked at all transactions between November and January (so bit just around beginning of Decemeber) and there is nothing credited to my account. I was asked to provide bank statements to prove this, and I have, but did not receive any response.Moreover, the date you mention the refund was processed in is not the same date I was first told that the refund was processed.I have an e-mail stating that my refund was processed on the 5th December, reversal ID [redacted]he reversal ID provided by you now, as well as the refund day, are different. This sounds all a bit odd to me.My bank has confirmed that no money has ever been credited on either of the days. Please refer, once again, to my bank statements sent the other day for proof of this. I believe it is up to you to get in touch with your bank and query this and find out what the problem with this transfer is, and make sure that the money does end up being credited.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.  
I thank Revdex.com for the prompt intervention in resolving this issue..  A promise was made to send the refund.  Thanks once again.
Sincerely, [redacted]

If indeed the information on the web is correct, will you provide the information links for the following:1. E-passport renewal2. Fees for passport renewal2. Process for passport renewal that states candidates will need to travel to embassy I do not memorize the names of your employees , time, date ..You sure know Innovate1 is not transparent and the ethical thing to do is to refund my money with any further push around.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint Information: Hello, Please let me explain the process of receiving a new passport: There is NO difference between applying for a new passport or replacing a passport that is expiring. As per the NIS: E-PASSPORTS MAY NOT BE RENEWED OR EXTENDED, ONCE EXPIRED, YOU HAVE TO APPLY FOR A NEW...

PASSPORT. After the application is completed and paid for, a receipt is sent to the email that the Applicant used to log on to [redacted].com On that receipt is an interview date at the Embassy that the Applicants specified. A copy of which the Embassy may verify from their site. An Interview is required in order to obtain the applicants biometrics. As per Embassy site: Photographs are not required as these will be taken at the Consulate on the interview date. Every applicant must appear in person at the Consulate for finger and thumb printing necessary to produce the E-passport The embassy itself has a processing fee which is $30.00 payable to the "Consulate General". The fees for all services are listed on the [redacted].com site under "Support" The Embassy processing fee is clearly stated on the [redacted] consulate website under "Travel; application fees or passport" If the applicant has in fact gone to [redacted] and applied and paid for another application, he should email [redacted] with the application ID to be refunded and the new ID that was paid for in [redacted].

[redacted] Services Inc., is the approved online payment processor and provides online access to travelers wishing to obtain either a [redacted] or Passports on behalf of [redacted] Immigration Service.  [redacted] Services, Inc. advises ALL travelers to contact the Embassy or Consulate of their...

choice for matters pertaining to Visas and/or Passports, policies and procedures/issuance and fees.  While we acknowledge that the client may have been attended to, at the intake window at the Consulate, however follow-up by our office is only possible with additional information.  The client is asked to provide the name of the Consulate staff and the exact reason her [redacted] Application was not processed as it relates to her passport.  Please note the Consulate also misinformed the client regarding the INNOVATE1 Services Inc., refund policy; [redacted].  The client's visa payment is valid for 6 months and a double payment must be made in order for a refund to be valid.  [redacted] Services Inc., does not ask for credit card information over the phone or email.  Clients that experience payment issues using a credit card may receive assistance by calling the support number or sending an email.  The only information that is exchanged regarding credit card transactions are the first four and last four digits of the card and the application ID, never a PIN number. At this time the client does not qualify for a refund and the payment will remain valid for 6 months from the original date of payment.Please do not hesitate to reach out if you have any further questions or concerns.Sincerely,[redacted]

Hello,The Information on the Innivate1 Services, Inc. website is correct. The information of The [redacted] Embassy website is correct. I was not on the call you made, Please let me know that name of the customer Service Rep, and the date and time of the call, and I will make sure she is sent to training again.We at Innovate1 Services, Inc. will be pleased to refund your initial payment when you have fulfilled the refund requirements.