Innovative Funding Services LLC

Complaint: [redacted] I am rejecting this response because:I do not want to talk on the phone to this company, they had their chance several timesI have communicated through email to make 100% sure everything is documentedIf this company could actually read my complaint, I never questioned the ratesTheir dishonesty lies in quoting me a payment of $for my F-then a day later had me sign documents that have my monthly rate as This company is so disorganized they don't even grasp the complaintsMy advice to IFS is to get it right the first timeIn the future they need to be courteous, responsive, quick and honestDouble check your numbers before you send out bs monthly ratesRead your employees email correspondence with meBe sure to look at responses and time framesAs of right now DATCU has yet to receive the remaining payment Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: You should contact your people and look at the fact that they kept asking me to sign papers to get a copy of the title which I refused to do because I had already provided the originalI am not asking you for money just so there isn't any confusionBecause I am completely able and Did pay my bills Going back had Mr [redacted] not taken weeks to respond the documents would have been completedI personally think that your Finance company is a complete jokeThere is no reason why you need to sign as much documents as buying a house to refinance a carOne other time that I have done one with a reputable bank it was pages signs and minsI really think you need to cut the crap and admit that you employee lazy and unreliable people, that do not even know what the state laws for the client are when offering something as your employees have done here are additional emails if you are confused as to your employees capabilityGood morning [redacted] , I just wanted to let you know we received your loan documents and are getting ready to process them for funding.Our funding clerk however needs a good work number for Noman for employment verificationThe number we have listed on the application (###-###-####) does not appear to be a working numberIf you could please get me a good number for employment verification I would greatly appreciate it, then we can get the loan funded and your old loan paid off.Please let me know if you have any questions and I’ll be happy to help you out.Thanks, have a great day! [redacted] Finance Advisor [redacted] ***Austin, TX 78728Direct Line: ###-###-####Fax: ###-###-####m [redacted] @ [redacted] www.I [redacted] s.com From: [redacted] [mailto:m [redacted] @ [redacted] com] Sent: Tuesday, March 24, 9:AMTo: ' [redacted] 'Subject: RE: Completed: Refinance Agreement Perfect [redacted] , thank you! From: [redacted] [mailto: [redacted] [email protected]] Sent: Tuesday, March 24, 9:AMTo: [redacted] Subject: Re: Completed: Refinance Agreement Just completed them will mail them back today as soon as I go and get the title from home Sent from my iPhoneOn Mar 24, 2015, at 9:AM, [redacted] wrote:Good morning [redacted] , I just wanted to let you know the new loan documents have been uploaded to ezautoloan.com for you to downloadPlease let me know if you have any questions about them.Thanks, have a great day! [redacted] Finance Advisor [redacted] ***Austin, TX 78728Direct Line: ###-###-####Fax: ###-###-####m [redacted] @i***.comwww.I [redacted] s.com From: [redacted] [mailto: [redacted] [email protected]] Sent: Monday, March 23, 3:PMTo: [redacted] Subject: Re: Completed: Refinance Agreement Thank you !! I just don't want to run in to troubles because I don't want any negative things on my credit reportSent from my iPhoneOn Mar 23, 2015, at 3:PM, [redacted] wrote: [redacted] ,I’m sorry for the delayed responseI’ve been working with my manager, [redacted] , to figure out why your new loan documents have not been uploaded by First Investors yetTypically they have a one or two day turnaround once they receive information, which we got to them on WednesdayYou should certainly have them by now and we’re at a loss for why First Investors haven’t gotten them uploaded[redacted] is working with the processing manager at First Investors to find out what the hois and he said they should have it uploaded todayThank you for your continued patience in this processHave a great day [redacted] Finance Advisor [redacted] ***Austin, TX 78728Direct Line: ###-###-####Fax: ###-###-####m [redacted] @i***.comwww.I [redacted] s.com From: [redacted] [mailto: [redacted] [email protected]] Sent: Thursday, March 19, 3:PMTo: [redacted] Subject: Re: Completed: Refinance Agreement Hello I'm still waiting on the paperwork I was supposed to have it on Monday latest by Tuesday and it is now Thursday is there something that's the issue that's holding it upSent from my iPhoneOn Mar 18, 2015, at 2:PM, [redacted] wrote:Hi Noman, We sent everything back over to First Investors yesterday, so you should get the new email this afternoonThanks, have a great day! [redacted] Finance Advisor [redacted] ***Austin, TX 78728Direct Line: ###-###-####Fax: ###-###-####m [redacted] @i***.comwww.I [redacted] s.com From: [redacted] Moughal [mailto: [redacted] [email protected]] Sent: Wednesday, March 18, 11:AMTo: [redacted] Subject: Re: Completed: Refinance Agreement [redacted] still waiting on documents you were supposed to have them to me yesterday? On Monday, March 16, 4:PM, [redacted] < [redacted] [email protected]> wrote: Perfect look Frwd to tomorrow's docs Sent from my iPhoneOn Mar 16, 2015, at 4:PM, [redacted] wrote:Yes they would, so if we get them the payoff check days from today you would receive the extra days’ worth of interest refunded to youThe same would be true if you were to make a payment between now and when they receive the payoff, all of that extra amount would be refunded directly to you by check Regards, [redacted] [redacted]

As Mr [redacted] claims, he did make a purchase of an Avis vehicle through IFS IFS arranges the sale of Avis vehicles At time of purchase, Mr [redacted] was promised new tires by Avis At completion of sale this was arranged through Avis Unfortunately the wrong tires were ordered for the vehicle IFS does not control the repair process for Avis, we just assist in coordinating Both IFS and Avis did a poor job of communicating with Mr [redacted] about the incorrect tires being ordered and the delay We have assigned manager [redacted] to the account to coordinate communication the completion of the tire issue [redacted] left a message for Mr [redacted] yesterday to coordinate We apologize to Mr [redacted] for the delay in getting this matter resolved

Ms***, Thank you for providing us the details regarding this transaction Innovative Funding Services, L.L.C(IFS) was not aware that this inquiry was not authorized by you until receiving this complaint IFS generally receives notification from customers and will review any complaints and remove inquiries as necessary so customers do not have to contact the Revdex.com.After reviewing the facts, IFS will send a credit removal request to Equifax Equifax may take up to days to remove the hard inquiry IFS will also send you a copy of this request with your social security number masked for your records IFS strives to ensure its reporting to the credit bureaus is accurate Please let us know if you have any other concerns by reaching directly to our Compliance Manager at [redacted] Thank you

Mr [redacted] , IFS would like to apologize for the delay with regard to the registration and titling process Some of the delay with regard to this process is that the CA DMV did not include IFS in its correspondence to you regarding the overpayment IFS has been in communication with the CA DMV, the refund amount has been determined totaling an amount over your requested refund The funds should arrive to you before May 20th IFS again apologizes for the delay and confusion with your recent purchase

Thank you for allowing us the opportunity to respond to the complaint IFS is in the business to help consumers IFS does not get any benefit for not being able to assist people I will respond to each part of the complaint As Ms [redacted] noted, she did call and speak with one of our customer service individuals to determine the criteria needed to be approved The information given to Ms [redacted] were guidelines for underwriting a loan Until an application is taken in full, credit is pulled and the full application is complete, there is not way to completely insure someone will qualify for a loan As Ms [redacted] states, she was given guidelines for income, which she did meet,and guidelines for the age of her vehicle and mileage which were also met The issue that arose was in the credit score The credit score she is referring to was not located on our site, or under our control The credit score we obtained currently is not high enough to match with one of our lenders However, a few days ago Ms [redacted] placed a complaint about us on Facebook That complaint was escalated up yesterday to my desk, and I asked one of our managers to reach out to Ms [redacted] to dig in deeper to attempt to find a solution He left a message for her on the phone number provided I also left a message for Ms [redacted] this morning at the same phone number IFS is more than willing to attempt to assist Ms [redacted] in obtaining a better auto loan At her convenience, we would like to discuss with her the application to see if it can be accomplished, or to give her direction so that she can get this done as quickly as possible IFS does not have the ability to make an auto loan any time we choose, we have to match the person with a lenders criteria We will wait to hear from Ms [redacted] or if she can provide the best contact times and way to contact, we will be glad to reach out The below statement in the complaint was information not supplied by IFS that the consumer relied upon IFS must pull an independent credit bureau for lending The credit score IFS pulls is one of the determining factors in obtaining an auto loan Per credit bureau rules, IFS cannot accept 3rd party credit bureaus or scores in making lending decisions We cannot speak to the [redacted] score she references in that 1) That is not our company and 2) We do not have access to that information.certain credit score (Imet criteria according to my [redacted] score)

Mr***, Innovative Funding Services, L.L.C(IFS) received your information from [redacted] *** On their website, it details that you are providing your permission to have lenders obtain your credit informationSince there appears to be some confusion over the process, IFS will submit a credit removal request to Equifax to have this inquiry removed It may take up to days to be removed from your credit bureau Additionally, you might want to review the website www.myfico.com to learn more about credit inquiries and their affect on your credit report Please let us know if you have any additional questions Thanks

Complaint: [redacted] I am rejecting this response because:You can disagree about opinions but you can't disagree about factsYour company representative contacted me at 11:15am, requesting me to call him directly while he made himself unavailable for the entire work dayRemove the hard inquiry due to your company's failure and move on to the next caseThank you Regards, [redacted]

This loan has been paid off as verified on March 17,

Mr [redacted] , The Florida Department of Motor Vehicles has finally processed your title The title will be held electronicallyI have attached a lien confirmation pulled from the FL website for your review IFS would like to apologize for the delay but it seems that the DMV office in Hillsborough had an employee that was rejected our mailed in applications She preferred to have them walked into the office After elevating this issue to her supervisor, the title was finally processedIFS would like to apologize for the delay

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Innovative Funding Services, L.L.C(IFS) appreciates the opportunity to respond to this complaint IFS has tried contacting Mr [redacted] via the telephone but has only been able to reach him by e-mail IFS has overnighted the payment to the lender and has confirmed payoffNext, Mr [redacted] refinance two vehicles (Chevy Tahoe and Ford F250) within days of each other IFS quoted on the rates on the vehicle based upon the lender’s requirements The rates were slightly different based upon the term of the loan (versus months) and the loan amount The last rate was set by the lender not by IFS After reviewing the notes from the Finance Advisor to the customer, Mr [redacted] received a rate of 3.14% for months on the Chevy Tahoe This rate is the same on the pre-qualification sheet, email sent by the Finance Advisor, and the loan documentsIFS tried to get Mr [redacted] a lower rate but the bank would not lower the rate With regard to the Ford 250, Mr [redacted] received a 2.7% rate for a term of monthsThis rate appeared on the pre-qualification sheet and on the loan documents The pre-qualification sheet signed by Mr [redacted] reflected the payoff amount and any fees are correctly detailed before loan documents were generated At any time in the loan process, Mr [redacted] could have cancelled the transaction and not signed the loan agreements With regard to the loan payoff, IFS did not receive official notice from the payoff bank until March 8, After approval by senior management, the remaining balance was sent to the bank to pay off the loan IFS acknowledges an error with the payoff amount on the Ford Fwas corrected in the course of business IFS believes that this issue is isolated to this transaction

Complaint: [redacted] I am rejecting this response because:This transaction took place in late June/early July It has been more than days since this transaction has been executed and for a broker to justify that this is till not resolved AFTER they have been fully paid is unacceptable The broker has failed to return my calls, has failed to rectify their error, has failed to keep me informed.More importantly, the problem has not been resolved in what is now about days Why not? Regards, [redacted]

Mr [redacted] bought the car from Avis/Budget Since Avis financed the vehicle with the Bank of New York, there was a lien outstanding on the vehicle which had to be paid off IFS (Innovative Funding Services) assisted with the financing of the vehicle which was completed on March 18, From that date, IFS sent the funds to pay off AVIS/ Budget By law, the Avis/Budget has days to provide us a title The title was received from Avis/Budget on March 30, Once the title is received, IFS has to start the title paperwork with the State of New York to complete get the registration of the vehicle From that point, New York Department of Motor Vehicles (NY DMV) normally takes 45-days to process the titleThe title was sent to the NY DMV on 4/13/and IFS is in contact with the Department to register the vehicle However, IFS cannot determine when the title process will be completed IFS has offered to return its documentary fees of $to resolve this complaint Tell us why here

Complaint: [redacted] I am rejecting this response because:On Non-Covered Expenses There is no mention of damages incurred by road hazard conditions and I requested permission to have these tires inspected to Safe-Guard on 08-15-claim# [redacted] .I was informed to call first before any repairs or replacements took placeWhen I took my vehicle to GoodYear they called safe-guard and describe the road hazard and they decline the repairsGoodYear called twice and it was declined againThey never asked for pictures, they lied about that to [redacted] the sales mgrfrom IFS.On limited agreement exclusions they refer to tires covered by road hazards, when I bought the used vehicle from Monsanto through IFS [redacted] a sales representative of IFS sold me what I perceived was a road hazardWhen I did tried to use it because my tires do not have road hazard other than Safe Guard it was declinedThe 30days to cancel policy is a ploy not to refund your money once you find out that they prepared to have a loop hole not to honor a claim.If [redacted] from IFS worked on this issue for several days to have the same results and continue to deny my claim it is not acceptable and I will continue to pursue customer satisfaction either refund me my money or pay for the replacement of my tiresIFS is selling Tire and Wheel protection that is taking advantage of customers that buy that bogus policy and should be ashamed to be associated with this company.I am demanding a refund from IFS of $cost for Tire and Wheel Protection that is suppose to cover for bogus years Regards, [redacted] ***

Again, thank you for allowing us the time to respond In regards to the claim, there are issues we are discussing 1) The process and 2) An amount of $ We will address each one here On the process, the transaction did not get fulfilled, whichis a lose for all parties involved We appreciate the emails being attached, we have all of those emails as well, along with additional emails regarding the transaction On the sample emails provided, you can clearly see on the dates of 3-4,3-and 3-we were waiting on documents, requesting documents or attempting to fix missing or incorrect pages We have additional emails in the gaps of 3-to 3-supporting more issues If the representative at the Revdex.com would like us to upload those we certainly can IFS takes its share of responsibility for not being able to get this transaction fulfilled in a timely manner Several factors by all parties could have gone smootherWe routinely review processes and procedures to attempt to satisfy every customer On the issue of compensation of $for payments and late fees IFS stands by it's previous decision on compensation and offer to pay the late fee By the application date, bank late fee application and charges, the process could have at most caused a charge of late fee Even if the loan transaction had been fulfilled, the consumer would have still been responsible for the car loan payments The transaction started on 2-24- Banks access late fees normally 15-days after the due date Unless the consumer was already past due, the late fees accessed would have occurred on 3-11- If a second late fee occurred on or around 4-10-2015, IFS would also be agreeable to pay the 2nd late fee As far as the vehicle payments and principal part of the loan IFS is not responsible for vehicle payments owed by the consumer In regards to the late payments, please attach bank records showing the loan, late payment amount, and date assessed for reimbursement IFS has your address on file in our system and would immediately remit that amount to you With all financial transactions, such as refinancing of loans, the sale of homes, cars, boats etc., it is the consumers responsibility to maintain payments on the assets until verified proof of payoff has been received by their owning financial institution

We apologize for any confusion, but we do not believe these calls came from IFSOur records indicate your Finance Advisor tried to contact you but was unable to connect with you, and instead sent you a pre-qualification letter on December 12, 2015.Additionally, a call from IFS would have had an area code of or 720, and the number you received these calls from appears to be from a landline phone originating in ArkansasHowever, in an effort to honor your desire not to be called, I have also noted in your file that you no longer wish to be contactedIt is not our practice to contact our customers every minutesIf these calls persist, you answer one, and the caller says they are from IFS, please let us know by emailing [redacted] [redacted] and we do what we can to resolve the issue.We wish you the best of luck

When Mr [redacted] decided to purchase the optional Tire and Wheel coverage, he signed two different documents indicating that he wished to purchase this item and also had the ability to request a cancellation within the first days of obtaining the loan Innovative Funding Services, L.L.Chas spent several days trying to assist Mr [redacted] with his claim with the tire and wheel provider Since the previous tires had been destroyed, Mr [redacted] obtained a diagnosis letter from this tire center provider After review of the details by the tire and wheel provider, the claim for the replacement of the left front and right front tire were denied as damages present these tires Under the terms and conditions of Mr [redacted] tire and wheel agreement, shifted/broken belts and cupping are exclusions of this agreement and are not eligible for coverageThese details can be found on page two under "Non- Covered Expenses" and "Limited Agreement Exclusions"IFS has spent a lot of time and effort in assisting Mr [redacted] with his claim but unfortunately the claim was denied by the provider

Revdex.com: Thank you for your prompt replyI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me What are the next steps? Please advise of anything I need to do going forward Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***