Innovative Funding Services LLC

[redacted],IFS would like to acknowledge that we have received the wire transfer.  A temporary tag will be sent to you today so please check your spam folder to make sure you receive it.  The IFS individual that will be working on your new title and registration has emailed you her...

contact information in the email with the temporary tag. .  With regard to the registration being expired, any issues with regard to this would need to be discussed directly with Avis as IFS is not responsible for ensuring their registrations are up to date.  Even if the registration was not expired, your vehicle would have to be registered in your name and the fees and charges still would have applied. Your finance advisor was out one day last week, so she tried contacting you back this morning to discuss any of your concerns.  At this point, you should have received everything in order to drive this vehicle.  IFS would like to apologize for any delays and will work diligently to get the title and registration complete.

Thank you for allowing us the opportunity to respond to the complaint.  IFS is in the business to help consumers.  IFS does not get any benefit for not being able to assist people.  I will respond to each part of the complaint.  As Ms. [redacted] noted, she did call and speak with...

one of our customer service individuals to determine the criteria needed to be approved.  The information given to Ms. [redacted] were guidelines for underwriting a loan.  Until an application is taken in full, credit is pulled and the full application is complete, there is not way to completely insure someone will qualify for a loan.  As Ms. [redacted] states, she was given guidelines for income, which she did meet,and guidelines for the age of her vehicle and mileage which were also met.  The issue that arose was in the credit score.  The credit score she is referring to was not located on our site, or under our control.  The credit score we obtained currently is not high enough to match with one of our lenders.  However, a few days ago Ms. [redacted] placed a complaint about us on Facebook.  That complaint was escalated up yesterday to my desk, and I asked one of our managers to reach out to Ms. [redacted] to dig in deeper to attempt to find a solution.  He left a message for her on the phone number provided.  I also left a message for Ms. [redacted] this morning at the same phone number.  IFS is more than willing to attempt to assist Ms. [redacted] in obtaining a better auto loan.  At her convenience, we would like to discuss with her the application to see if it can be accomplished, or to give her direction so that she can get this done as quickly as possible.  IFS does not have the ability to make an auto loan any time we choose, we have to match the person with a lenders criteria.  We will wait to hear from Ms. [redacted] or if she can provide the best contact times and way to contact, we will be glad to reach out.  The below statement in the complaint was information not supplied by IFS that the consumer relied upon.  IFS must pull an independent credit bureau for lending.  The credit score IFS pulls is one of the determining factors in obtaining an auto loan.  Per credit bureau rules, IFS cannot accept 3rd party credit bureaus or scores in making lending decisions.  We cannot speak to the [redacted] score she references in that 1) That is not our company and 2) We do not have access to that information.certain credit score (Imet criteria according to my [redacted] score)

Mr. [redacted], IFS would like to apologize for the delay with regard to the registration and titling process.  Some of the delay with regard to this process is that the CA DMV did not include IFS in its correspondence to you regarding the overpayment.  IFS has been in communication with the...

CA DMV, the refund amount has been determined  totaling an amount over your requested refund.  The funds should arrive to you before May 20th.  IFS again apologizes for the delay and confusion with your recent purchase.

Complaint: [redacted]
I am rejecting this response because:On Non-Covered Expenses There is no mention of damages incurred by road hazard conditions and I requested permission to have these tires inspected to Safe-Guard on 08-15-2016 claim#[redacted].I was informed to call first before any repairs or replacements took place. When I took my vehicle to GoodYear they called safe-guard and describe the road hazard and they decline the repairs. GoodYear called twice and it was declined again. They never asked for pictures, they lied about that to [redacted] the sales mgr. from IFS.On limited agreement exclusions they refer to tires covered by road hazards, when I bought the used vehicle from Monsanto through IFS [redacted] a sales representative of IFS sold me what I perceived was a road hazard. When I did tried to use it because my tires do not have road hazard other than Safe Guard it was declined. The 30days to cancel policy is a ploy not to refund your money once you find out that they prepared to have a loop hole not to honor a claim.If [redacted] from IFS worked on this issue for several days to have the same results and continue to deny my claim it is not acceptable and I will continue to pursue customer satisfaction either refund me my money or pay for the replacement of my tires. IFS is selling Tire and Wheel protection that is taking advantage of customers that buy that bogus policy and should be ashamed to be associated with this company.I am demanding a refund from IFS of $595.00 cost for Tire and Wheel Protection that is suppose to cover for 5 bogus years.
Regards,
[redacted]

We apologize for any confusion, but we do not believe these calls came from IFS. Our records indicate your Finance Advisor tried to contact you but was unable to connect with you, and instead sent you a pre-qualification letter on December 12, 2015.Additionally, a call from IFS would have had an...

area code of 512 or 720, and the 501 number you received these calls from appears to be from a landline phone originating in Arkansas. However, in an effort to honor your desire not to be called, I have also noted in your file that you no longer wish to be contacted. It is not our practice to contact our customers every 30 minutes. If these calls persist, you answer one, and the caller says they are from IFS, please let us know by emailing [redacted] and we do what we can to resolve the issue.We wish you the best of luck.

Innovative Funding Services, L.L.C. (IFS) charged the customer $150.00 to complete the title work for the transaction.  After working with Ms. [redacted]'s credit union, she learned that the credit union only completed the loan documents and that IFS was completing the title transfer work in...

relation to this transaction.  Ms. [redacted] has sent back the paperwork in order to complete the title transfer.  IFS considers this complaint resolved.

Revdex.com:
Thank you for your prompt reply. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
What are the next steps? Please advise of anything I need to do going forward. 
Regards,
[redacted]

Innovative Funding Services, L.L.C. (IFS) appreciates the opportunity to respond to this complaint.  IFS has tried contacting Mr. [redacted] via the telephone but has only been able to reach him by e-mail.  IFS has overnighted the payment to the lender and has confirmed payoff. Next, Mr....

[redacted] refinance two vehicles (2015 Chevy Tahoe and 2014 Ford F250) within days of each other.  IFS quoted on the rates on the vehicle based upon the lender’s requirements.  The rates were slightly different based upon the term of the loan (55 versus 72 months) and the loan amount.  The last rate was set by the lender not by IFS.  After reviewing the notes from the Finance Advisor to the customer, Mr. [redacted] received a rate of 3.14% for 72 months on the 2015 Chevy Tahoe.  This rate is the same on the pre-qualification sheet, email sent by the Finance Advisor, and the loan documents. IFS tried to get Mr. [redacted] a lower rate but the bank would not lower the rate.  With regard to the 2014 Ford 250, Mr. [redacted] received a 2.7% rate for a term of 55 months. This rate appeared on the pre-qualification sheet and on the loan documents.  The pre-qualification sheet signed by Mr. [redacted] reflected the payoff amount and any fees are correctly detailed before loan documents were generated.  At any time in the loan process, Mr. [redacted] could have cancelled the transaction and not signed the loan agreements.  With regard to the loan payoff, IFS did not receive official notice from the payoff bank until March 8, 2016.  After approval by senior management, the remaining balance was sent to the bank to pay off the loan.  IFS acknowledges an error with the payoff amount on the 2014 Ford F250 was corrected in the normal course of business.  IFS believes that this issue is isolated to this transaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please make sure all potential customers know in advance that IFS uses other lenders to get a loan through, therefore your credit would be run a few times.  If I had known this to begin with I would have said no thank you, and we could have avoided all of this.  Thank you for removing all the hard hits on my credit report.
Regards,
[redacted]

September 29, 2014
RE:  Revdex.com response concerning credit inquiry
 
Dear Mr. [redacted] & Revdex.com,
As one of Credit Karma’s partners, we offer auto loans to people who apply using their site; we pull your credit to assist us in determining if your application meets the loan requirements....

When you applied through their site, one of their disclosures in the “Terms and Conditions,” was to inform you that by applying using their site, you are allowing for Credit Karma partners to access your credit.
We adhere to IFS policy and agreements in place with Credit Bureaus, whereby the removal of valid inquiries is not an option. Indiscriminate removal of legitimate inquires “water down” the effectiveness of the Bureau and the reason we seek their information. In your case, I reviewed your supporting information and notes on our system regarding your applications.  I have included in this response the pertinent sections from the Credit Karma website “Terms and Conditions” for you.
________________________________________
In this instance Mr. [redacted] applied for auto refinancing on two separate occasions using a third party website “Credit Karma”. This website’s “Terms & Conditions” inform all applicants that when submitting an application using their site, the applicant is granting Credit Karmas’ partners (IFS) permission to pull credit to determine qualified applicants.
The first application was received Sunday night on 5/25/2014, a welcome email is automatically sent by IFS to the applicant that includes our contact information. This application was not completed fully and additional information was required to determine if Mr. [redacted] would meet our lenders qualifications.  An attempt to contact Mr. [redacted] was made 5/27/2014 and again the next day 5/28/2014. The application was closed as non responsive after 6 pm on 5/29/2014.
The second application by Mr. [redacted] was for auto refinancing for the same vehicle and used the same third party website to submit an application. We received the second application on 9/5/2014. A IFS Financial Advisor (FA) called Mr. [redacted] within an hour of our receipt of the application. The FA reviewed the information with Mr. [redacted] and sent it to our lenders for approval. That same day a phone message was left and an email was sent to Mr. [redacted] stating we had an approval with both a lower payment and interest rate drop over his previous loan. Over the next eighteen days numerous attempts were made to contact Mr. [redacted] to no avail. The application was closed as unresponsive. Three days later on 9/26/2014, Mr. [redacted] called the FA and provided a better phone number to contact him. They went over the loan terms which dropped his loan payments and the interest rate 2.6% under Mr. [redacted]’s original loan. Mr. [redacted] requested for the FA to try to extend the term from 60 month loan to a 72 month loan and contact him back. The lender was not able to extend the loan to a 72 month term and the FA emailed that information to Mr. [redacted] who never responded. Mr. [redacted] then submitted a Revdex.com complaint in an attempt to remove the May and September credit inquiries.
In an effort of goodwill and to continue our record of superior customer service, we at Innovative Funding Services would like to take this opportunity to thanks Mr. [redacted] for his previous applications and rectify this issue by asking Equifax to remove both credit inquiries. We would also like to offer our services to Mr. [redacted] in the future if the need arises.
Please contact me if you have additional questions.
[redacted]
Compliance
[redacted].com
###-###-#### direct