Write a review Sign In

Inogen

HOSPITAL & MEDICAL EQUIPMENT & SUPPLIES

Have you had any experience with this company? Share it by adding a review!
Start page > HOSPITAL & MEDICAL EQUIPMENT & SUPPLIES > Inogen
Add Review

Inogen Reviews (81)

Satisfaction rating: 
User John McGee time 06.08.2018

Two days ago 8/4/18) I wrote a complaint describing a lack of communication on the part of Inogen, with regard to replacement of my stationery oxygen machine, which had failed after five months of use. To my surprise, and great relief, a replacement machine arrived at my doorstep this Monday morning. Although I am very pleased with Inogen's quick action, I cannot but wonder why one of the three representatives I spoke to on Thursday and Friday could not have telephoned me, as promised, with the information that the unit was being shipped. Nevertheless, I want to report Inogen's quick action in responding to the problem.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User John McGee time 04.08.2018

I received my Imogen machines (1 stationery, 1 G4, and 1 G3) in mid-February 2018, and have been very pleased until 2 days ago... My stationery unit (upon which I rely for 80% of my oxygen supply) sounded an alarm and ceased operating. I called the Imogen service number on Thursday, 8/4/18, and was told by the Imogen rep (a male), once I reported and described the problem, that the unit must be replaced. He would place me on hold, to place the order, and would be right back with the shipping information. After remaining on hold 11-12 minutes, with no update, I hung up and re-called the number. A very nice woman took this call and checked the account, and said the problem was that this unit was on back order and it might be 2 to 3 weeks before a replacement unit is available. I expressed my concern, pointing out that I relied greatly on this machine to breathe! She said perhaps a non-Imogen brand machine could be sent, and she would see what could be done and would call me with updated information (confirming my telephone number) within a short period of time. Having heard no further, yesterday, August 3, I once again called the Imogen service number, and spoke to "Shannon", who told me my customer rep is Cassie, who was not available, but she (Shannon) would help me. She reviewed the file and said it appeared a unit was to be shipped, but shipping information was not yet available in the file. Could she call me back? I said yes, and again confirmed my telephone number. Today is Saturday, August 4, and I have yet to receive any additional call(s) or information. You can imagine my opinion of Imogen's services at this point. Oxygen is vital given my condition, and I cannot imagine the failure of service received so far. If you can help in any way, I would sincerely appreciate it.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Ellen Simpson time 22.06.2018

I ordered an Inogen unit for my husband. We paid for it out of pocket. Unfortunately, my husband passed less than a week after receiving it. Only the information booklet was removed from the packaging before he died. I've called the number for our Inogen rep four times to ask if the unit can be returned. I'd happily pay a restocking fee to recoup most of the money we paid. I've yet to hear back. The courtesy of a reply, even a disappointing answer to my request, would be greatly appreciated so I can put this matter to rest. I'm disappointed in Inogen's lack of responsiveness.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Sharon Bethea time 20.05.2018

I purchased a inogen one G4 in Oct 2017, for 2,495.00. I used it maybe 40 hrs and it started having to be turned on & off twice to get oxygen. I was told to reset & if the problem continued to get it replaced.I did,3 times & still do not have a working one. I talked to CHRISTEIN at main office last week & she said it would take several days, but she would send me a NEW unit. The next day UPS delivered me another used unit that has the same problem. I think the repair people are just resetting the computer & sending them out again. After I get the unit i can use it 2 or 3 times before it has to be reset to work. I will be glad to send this unit directly to Christein, as she implied I might not know how to use the unit. They must have a lot of units with this same defect or I wouldn't have been sent 3 already, plus mine. I loved the unit when it worked. And have had rental service for 5 years with medicare, been very happy with the service. We'll see what happens when I get in touch Monday.


Mark as useful (2 votes)
Reply
Satisfaction rating: 
User Reviewer9139647 time 17.05.2018

We have conducted a thorough review of the account
and will will write off all monthly co-insurance currently owed
and the customer will not have any responsibility for co-insurance...

payment
amounts. The initial request for pick-up of the equipment was documented
on August 13, 2014. At that time, the customer was informed that we would need
a formal notice from the physician discontinuing use of the prescribed items.
The discontinuance notice was not received and the pick-up process was delayed
as a result of this. All equipment has now been picked up and billing
has stopped as of August 13, 2014.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User dviscarde time 06.05.2018

Cannot change language on new Inogen for my elderly friends. Installing nurse did not know

She call like 4 people and no one knows. So I am asked.

Manual states
Display This screen displays information regarding flow setting, power status, battery life and errors. If you would like to change the language on the Inogen LCD Screen contact Inogen Client Services

Why so difficult. ? should just hold 2 buttons...which ones ?
dviscarde@peoplepc.com


Mark as useful (1 votes)
Reply
Satisfaction rating: 
User Reviewer9144276 time 26.04.2018

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10793527, and find...

that this resolution is satisfactory to me.
Regards,
H[redacted]  
THANK YOU  !!!!!


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer7501207 time 25.04.2018

Dear Mrs. [redacted],
You are currently not in a contract with Inogen and are in fact able to switch to another oxygen provider at any time.  I apologize that you were not happy with Inogen's service and I see that an order of return of equipment has now been issued on your...

account.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer8550069 time 20.04.2018

Thank you for bringing this issue to our attention and we sincerely apologize for the situation that you described.  We normally have very high satisfaction ratings for our service so we will take this issue that you raised as an opportunity to improve our service.
Upon...

researching the issue, we see that a filter for the G3 was indeed sent out instead of a filter for the G2.  From 9/9 to 9/17 our service department made a total of 7 calls attempting to correct the issue, but each call went to voicemail.  In the meantime, our service department has been in touch and the correct shipment has been processed.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer6394958 time 19.04.2018

Due to sensitive information related to your complaint (medical information including insurance carriers), we will omit the details of the resolution...

in this response through the Revdex.com.  However, the Inogen team has been in contact with you since you issued the complaint and has attempted to resolve this matter. As discussed during our most recent contact with you on August 18, 2016, we are waiting for contact from your designated representative so that we can further assist you.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer8205943 time 19.04.2018

Complaint: 11718383
I am rejecting this response because:
My wife was in the hospital for a week and recuperating home so keeping up with all forms of correspondence was not our immediate priority.  After filing the complaint with Revdex.com, Inogen began to communicate with us. We agreed to pay $999 to have the unit refurbished. It was received on Oct 11th and was WORSE than before we sent it to them to be refurbished and paid $999. I called yesterday and after being transferred multiple times, was informed that another unit would be shipped to me.  So, at this point, NO, this saga continues and we paid Inogen $999 FOR NOTHING. I’m a disabled Vietnam combat veteran and this is outrageous to think that this company would be so brazen to take advantage of anyone let along a 70 yr old veteran.
Regards,
J[redacted]


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User LELA RILES time 16.06.2018

Shame on you inogen! We are the baby boomers ever one is reapingi from our hard! Lifes work, now the whole system! Just wants us to, starve, struggle to make it thru one more horrible & bodys wore out pain u will never know! Wanting us to just die". Well most of us do too! From pain, bills, struggling ever day! "thanks for makeing our necessities so costly for us something else to struggle for"besides food, morgages etc. "


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer5644845 time 18.04.2018

We
sincerely apologize for the experiences you described in your complaint.  We have researched the issues that you raised and can confirm that we issued the refund of $1000 on 6/2/14 at 1:30pm.  It may take some...

time to reflect on your next statement.  If you are able to call your bank or credit card company, I am sure they can confirm the refund took place.  We apologize for the experience you had, but I hope this response is satisfactory to resolve the outstanding issue.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User P. H. time 17.04.2018

I have had an Inogen G3 POC for 2 years. I have had nothing but a positive experience with this company. When I called to say that an emergency light was lit, they sent me a replacement the next day. They have always returned my phone calls promptly. I have my POC through Medicare and they took care of arranging all of the paper work. It has been a wonderful experience in every way. I had been dealing with a local medical oxygen dealer in the area where I live before Inogen and it was a nightmare for me. I would recommend Inogen to anyone who needs oxygen.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer6108981 time 17.04.2018

Due to sensitive information related to your complaint (medical information including insurance carriers), we will omit the details of the resolution...

in this response through the Revdex.com.  However, the Inogen team has been in contact with you since you issued the complaint and we believe that this matter has been resolved. If you feel that this matter requires additional attention, please contact Inogen so that we may assist you further.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer5963618 time 17.04.2018

At Inogen, we are committed to increasing the freedom and
independence of oxygen therapy patients through innovative products...

and
services. We are also committed to understanding and meeting
customer needs as well as providing reliable and quality products. We are sorry
our equipment did not meet your mother’s oxygen needs. It has been confirmed
with HC Processing your mother’s account now reflects a zero balance. We do
hope that your mother will consider Inogen in the future if her oxygen needs
should ever change.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer8287432 time 15.04.2018

Dear Mrs. [redacted], 
We sincerely apologize for the miscommunication for the issues you described.  It is our standard practice to provide a home concentrator as a backup unit to the Inogen One through insurance.  Based on the information in your record we do have a...

contract with your insurance and we are listed online as a contracted supplier in their supplier directory.  I understand that you have spoken to a manager at Inogen and have decided to return the home concentrator and the Inogen One.  We will process your return right away and hope that you choose to evaluate Inogen again at some point in the future.  
Kind regards, 
Inogen


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User katie n. time 13.04.2018

The company has the best portable unit on the market. Their customer service and billing department is the worst. They will not work with another company to help you get another suppler when they leave your area. Had to buy a unit for that reason.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Patricia time 12.04.2018

Following a run around phone call and a scathing email to the Inogen company, I finally received a telephone number for service. After 45 minutes of being on hold, I just hung up on a very repetitive message that cancelled my call because that extension was not available. Would I recommend this company, absolutely not. The concentrator is so noisy I had to shut it off when in the doctor's office. Heaven forbid that I take it to church or to a movie. Their ad states a person could rid themselves of heavy oxygen tanks, well, not so. Thankfully I kept mine as a precaution or I'd not be going any place where quiet is a must.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer7451202 time 10.04.2018

Due to the sensitive nature of information related to your complaint (medical information), we will omit the details of...

the resolution in this response through the Revdex.com. However, the Inogen team has been in contact with you since you issued the complaint, and we believe that this matter has been resolved.  If you feel that this matter requires additional review, please contact us so that we may assist you. Thank you for contacting Inogen.


Mark as useful (0 votes)
Reply
Satisfaction rating: 
User Reviewer6469582 time 08.04.2018

Dear [redacted]...

[redacted], 
I would like to confirm that your complaint has been resolved and that all questions have been answered.  Our records show that you spoke to our Customer Care group on 1/27/15 to receive a tracking number for the UPS pickup.  Information was provided on the warranty of the unit as well.  If you have any other questions please let us know.


Mark as useful (0 votes)
Reply
Check fields!

Submit Review

Satisfaction rating:

Inogen rating

Overall satisfaction rating

Category: HOSPITAL & MEDICAL EQUIPMENT & SUPPLIES

Address: 1125 E Collins Blvd STE 200, Richardson, TX, 75081-7218

Website: http://www.inogen.com

195 people are currently seeking Inogen contact information.