Insight Pest Solutions, LLC (Headquarters)

This company is having its customers sign electronically to say they can use the bank/card information you give them - but when you go to cancel the service they tell you have signed three and four contracts consenting to a $100 cancellation fee - I signed one thing electronically and have requested several tines for my banking information to be removed and they no longer have permission to charge my credit card - the customer service reps are rude one even gave me another customers name address and phone number thinking she was talking to this customer - BAD COMPANY to deal with it appears to me they are extorting monies from its customers especially when they no longer want the services - the Rep Chandler Kirkpatrick advised me and my husband repeatedly that we can cancel at anytime without no penalties.

More bugs after initial service and poor customer serviceWe had several visits from Insight to sell us their services. At the last visit, while we were proposed only a 4 visits plan (every quarter) without an initial visit, I specifically requested to get a 5 visits plan (initial + quarterly) and we requested to make sure that all quarterly visit would be for treating not only the exterior but also the interior of our house. The young sales guy told us he put a note in our file and after we signed, we got an appointment within the same week. So far great.But, at the initial visit, the technician did not know we were on a 5 visits plan, and told me we would see him again in 3 months. I had to explain to him that we were on a 5 visits plan and that we wanted the interior treated each time.They treated the house and he checked and agreed to change us for a 5 visits plan.Within 48 hours after the initial visit we started to have ants in the kitchen, while we never had before. As we were told to wait at least 14 days after the initial visit to call back, we did not call back and we were waiting for the second visit (which shall take place within 30 days...)Last week I got a voice mail informing me that the next visit is scheduled for thursday June 23, which was great as we had really a lot of ants.I called back Insight to ensure that the interior would be treated and to report the ants issue.The guy on phone was rude, not nice, seemed to wait only the end of the day to stop his service... I had to start my all story again. The guy told me that for treating inside, he had to give me another appointment. He postponed to monday June 27 from 4 to 6pm.Today I called back saying that unfortunately my wife won't be home at that time and I asked for a new window. I spoke again to somebody different and had again to explain my story. And again, they postponed my appointment. The person on the phone was again rude, with a very bad tone. I had the feeling I was disturbing and she was trying to "expedite" me. She proposed me only next thursday, June 30. I refused saying that this is too late, that we have more and more ants, and that I did not understand why each time I call, I am proposed a much later appointment.So, I want either somebody coming this week and fix my problem or I prefer to cancel the service get a refund for the initial visit which created the ants issue and just go with another company where customer support will be nicer and more competent.It is sad to see that Insight is very nice before the customer signs, but after, the service is really bad and even worse, the customer support is one of the worst I experienced!Desired SettlementI want either somebody coming this week and fix my problem or I prefer to cancel the service get a refund for the initial visit which created the ants issue and not deal anymore with Insight.Business Response Dear [redacted],Thank you very much for letting us know about the issues you have had after your initial service. We apologize for all the inconveniences, for the poor customer service you have received, and for taking so long to be able to resolve your problems. Hopefully this correspondence will clarify things as well as let you know what we are doing to rectify the situation.Regarding your agreement, it seems there was a technical error on our end that resulted in having you sign a 4 service agreement rather than the 5-service agreement that you consented to. We are looking into why this happened so we can prevent errors like this for future customers and we are also sending you a new 5-service agreement to sign. It is not uncommon to have an increase in pest activity after a service, especially the initial service and especially with ants. Sometimes it can seem as though you had no ants, and suddenly have tons of them, but that's because the products we use are designed to flush out the pests and keep them out of your home. We normally ask that you wait 10-14 days for the products to take full ef-fect, however, if you are not seeing any reduction in pests after several days, we ask that you give us a call and we can set up a free re-treatment. We never want our customers to feel as though they have to suffer for days on end before giving us a call for help.Regarding scheduling, we have a system in place that works very well for most of our customers. Our system generates an unconfirmed exterior appointment based on when your home was last serviced. When you receive the automated call a few days before the appointment, that is to give you the opportunity to let us know if you need the interior treated, which is exactly what you did. We apologize, for the scheduling frustration when you called to confirm your second appointment. In order to treat for ants, we needed to add time to the appointment to allow the tech more time to do a more targeted treatment, and with that additional time it would no longer fit on the route for the tech you were previously scheduled on. I believe that if this had been explained properly, and if the agents you spoke to had performed up to our standard, you would have felt much bet-ter about the customer service you received. We have listened to the reps' performances on the calls you mentioned, and we are now overseeing further training and disciplinary action. We do hope that the interactions you have had since then have been to your satisfaction. We have been able to perform the treatment you were trying to schedule, and our understanding is that it is making a difference. Although we regret that you had the experiences you had, we really appreciate that you let us know so that we can make corrections, live up to our own standards, and treat as you deserve, as part of our Insight family. We hope to continue to earn your trust as we resolve these issues, and protect your home from pests.Consumer Response Hi,Thanks for the reply. After my complaint, I received a call back from your customer support and they proposed me an earlier slot, which was nice.Nevertheless the technician arrived with more than 2 hours of delay. While we were expecting him between 11 and 1, he showed up only after 3. At 1 I called the customer support and I was told he was late. But I would have preferred a pro-active approach from InSight and get the information on his delay before we figured out and we lost half a day waiting at home. We also have commitments and kids to take care of and we cannot just wait for somebody.Regarding the treatment it worked and the ants disappeared.Nevertheless... when the tech arrived at home he asked what he had to do/which rooms he had to service.The day I got the appointment, the customer rep on phone asked already and we spent 10 or 15 min on phone to explain what bugs we had and which rooms had to be serviced. So I don't understand why the tech did not have this info on file.Unfortunately a room was forgotten (The basement), while it was mentioned as an important one to treat when I was on the phone with the customer rep.InSight called me yesterday to know if everything went well. I explained the problem and they will come back next week for the basement.So at the end, all good. It is just a pity that communication from InSight to its customers and internally within insight does not work better.I must admit that the customer rep on phone was much nicer this time and I could really feel the difference compared to before.Thanks.

All were nice an polite thecnicisnsv ,good 1st service by [redacted] and his coworkers
Very efficient
All my question were answered

Tied and binded in a contract that we were not aware of whatsoeverThe representative from Insight knocked on our front door to introduce us to his company. A new start up and many of the workers including himself worked for the reputable company that we with. We told him we were very satisfied with our current pest control company, the only thing that we were not satisfied with was the cost kept going up every year. He said his prices were cheaper, they use more or less the same chemicals accept theirs goes to the nest of the insects, they would come INSIDE the home and go around all pipes and if we were not satisfied and we saw insects they would come back, in between service. I asked him about a contract, he said if we were not satisfied we can cancel at any time. I also asked if they could schedule our appts for a weekend, he said no problem. We agreed, signed, gave him our banking info for billing and the next day we cancelled with our reputable pest control company. The first visit was almost immediately on a Saturday. We saw more bugs around than we had with our previous company and we told them. They said this is normal and its bringing the bugs out from their nesting zone. The following appointment scheduled on a weekday, they only did the outside only. We have had more bugs crawling around our home than ever, I tried calling 3 times, left messages and no one called me back, the 4th time, they said they have to call me back, no one called back. I called to cancel on my 5th call, they told me someone would be there the Saturday. I got a confirmation that someone will be there that TUESDAY! I called them back to tell them I need Saturday, they promised they would call back, NO ONE called back. I called again and they told me they would get someone there that Saturday.Someone did come on that Saturday (2 weeks ago) and he was very nice and sprayed all over the house and told me I should see a decrease. Guess what, still bugs and now we have mice! I called today to cancel service the supervisor tells me if I cancel today, I have to pay $359.00 for cancelling the contract, I said what contract, I was told I cancel at any time, she said no, you have a contract. So now I have to live with bugs and rodents until this contract is up. This company needs to be shut down for fraud, false informants, dishonesty and taking hardworking people's money. I'm livid. On top of that they supervisor wasn't too sympathetic.Desired SettlementI want this "contract" cancelled and to sever all ties with this company. They can pray on other people.Business Response Hi Mrs. [redacted],Thank you for letting us know how our service has been for you. It saddens us to hear that you would like to cancel because you have had difficulty scheduling an appointment, that you have had ongoing concerns about pests, and that you are feeling dissatisfied with the service. We apologize for any miscommunication and mistakes that may have occurred in your time with us. We hope that we are able to come to a resolution to your issues that is satisfactory to everyone.As we have researched your account by looking at the notes, and listening to calls, it is our understanding that you signed a five service agreement with our sales representative on Friday 7/15, and received our welcome email. In that welcome email, the service agreement was included as an attachment. It explains what pests are covered, has a schedule for the quarterly services, has a section where you can sign up for our automatic payment plan, and explains the terms of the agreement and cancellation of services.On Saturday 7/16, you had your initial service, but it appears that you were not home, which is why they treated the exterior only. Typically, we would treat both the interior and exterior of the home on the initial service, and if not, we would schedule a different appointment to complete the service. We then performed your 30-day service, or first quarterly service, on Monday 8/15; this was also an exterior only treatment. Our quarterly appointments are generated automatically by our system as unconfirmed and for the exterior only. About 5 days before the service, you should receive an automated call and/or email notifying you of the upcoming appointment. If you would like the interior treated, or need a specific day, just contact us so that we can schedule a time and day that works with your schedule.On Thursday 8/25, you called into our customer care center because you were still seeing millipedes/centipedes and wanted your interior treated because you had yet to have it treated. The representative you spoke to was unable to find an appointment for you, so she promised to call you by the end of the day. She did not follow up with you, so you called in again on Saturday 8/27, and spoke to another representative who promised to look for an appointment. He was also unable to find a Saturday appointment for you, and promised to call you back shortly, but did not. I apologize that neither of those representatives responded to you as they should have. We understand how important it is to respond to our customers in a timely manner, and usually do a better job of it, however, this was not your experience. Both have had their managers alerted to what happened, and will be up for further training and/or disciplinary action. By Monday 8/29, you were understandably frustrated and ready to cancel the service. The representative you spoke to immediately attempted to alleviate that by trying to schedule a free retreatment for you, but was unable to find anything for the upcoming Saturday. At this point, you reiterated your desire to cancel, so she transferred you to an account specialist to speak to you further. The account specialist spoke to you about the repeated calls, the persisting millipedes/centipedes, and the lack of Saturday appointments. The account specialist agreed that the level of service you received was not up to our standard, and offered to make things right by setting up a free retreatment with the service manager to determine what should be done about the persisting millipedes/centipedes, offered a discount on the mosquito reduction treatment scheduled for the same day, as well as a discount off of your next quarterly service. She also emailed confirmation of the appointment so that you could contact her if needed. On Wednesday 8/31 you received the automated call ahead for the Saturday 9/3 free retreatment and discounted mosquito treatment. The account specialist also called on Thursday 9/1 to make sure you knew about the upcoming services.The free retreatment and discounted mosquito treatment were performed on Saturday 9/3, during which the technician had you sign the service agreement for the mosquito reduction treatments. There were two dates on the agreement, 9/3 at $37.50 plus tax and an October treatment at $75 plus tax. This agreement entitles you to a 30-day warranty after each treatment.The service manager called your husband on Friday 9/9 to follow up on the service from Saturday 9/3, and make sure everything was resolved. His note on your account indicates that everything was good. However, on Friday 9/16 you called in again to cancel, stating that the technician that came out last left a mess on the wood floor (that you had to clean up), that you still have millipedes/centipedes, and that you saw a mouse in the garage. The representative got you over to the same account specialist you had spoken to previously, and you explained the situation again to her: that you did not have these issues with your previous company, that you never wanted to see a pest again, and that you didn't want to have to keep calling in so often, hence wanting to cancel. The account specialist then explains that she can go ahead and cancel your account, but that since it's being closed before the service agreement is complete, we ask that you pay back the discount you received on the first service. The full cost of your initial service was $359, and we discounted it deeply because we were treating others in the area (to $1 plus tax), which was means the discount that we wanted paid back was $358. You stated that you never signed a contract, and were told that you could cancel at any time. We do not consider this a cancellation fee because we don't force anyone to pay before we will cancel an account, and you can cancel your account at any time, but if it's before all services that were signed up for are performed, we will invoice you for the discount from the first service.The account specialist then proceeded to explain that if you would rather, we could come out and do another free retreatment for the millipedes/centipedes, and address the mouse issue in the garage. She explained that because our treatment strategy and products flush pests out of their harboring areas, there will be a temporary increase in the pests seen. It can also take several treatments to get certain pests under control. She also stated that by having the second retreatment for the same issue in the same place, this made you eligible to get a credit for your next quarterly service. As a result of this conversation, another free retreatment was set up for Saturday 9/17 to take care of the millipedes/centipedes and mice. You indicated that you were not happy with continuing services, but would do so because you felt trapped in the agreement. At some point that day, you also proceeded to file the Revdex.com complaint. On Saturday 9/17 we performed the free retreatment. When you were contacted on Tuesday 9/27 as a follow up to that service, and the complaint, you told the representative that you still had millipedes, and that although you were promised to have a poison put out for the mice in the garage, you were given traps with gel bait instead, and that you were still terribly disappointed in the service you were receiving.At Insight Pest Solutions, we want our customers to receive awesome service from us, and be delighted in their experience with our representatives. From the customer care team, to the technicians and service, we have not fulfilled our mission with you. Even though we feel that in time we would be able to improve our relationship, we also recognize and respect your request. We have cancelled your account, and waived the repayment of the initial discount. Your account currently has a $0 balance, and we will not charge you any additional fees. We thank you for using our service, and if you have any additional questions or concerns, please don't hesitate to contact us.

[redacted] was our technician and he was very polite and diligent. I was a few minutes late, but he started on the outside. He was very efficient. I am hopeful that this company stands up to their word. They outbid a competitor, and I am hopeful that their service will live up to their spiel. Again, I can't speak highly enough about [redacted] I look forward to working with this company in the future.

We signed a contract with this company for pest control services. The initial treatment resolved the wasp's for approximately 1 week. We requested a second treatment, with the same result. We decided the service was not effective and we also are in the process of moving to a condominium, where the grounds are managed privately for all pest control issues. When we contacted Insight Pest Solutions to request the money back guarantee, and inform them of our moving, they said if we cancel we would have to pay the $124 discount for cancelling, they also stated they would not honor the guarantee because there were not 2 repeat visits after initial visit before the next quarterly visit and the money back quarantee only refunds the previous payment and does't end the service. They truly misrepresented this service agreement using misleading false advertising.What a poor experience, absolutetly disgusted with this organization. Buyer beware.

no complaints,ontime,good job.

Insight Pest Solutions is such a blessing to my family. We used to have spiders and water bugs inside our home because our house is up against wet lands. Since using Insight we no longer have that problem. It is very rare to see any bugs in our home now. If we do all we have to do is call them and they come to re-spray for FREE. We just have them come out at the beginning of each season and pay then. The in between treatments (which we rarely have) are FREE. [redacted] is usually my technician and he goes that extra mile making sure we are happy. He even educates us on different types of bugs and what to watch out for. They even provide a FREE termite inspection once per year. They are wonderful. I highly recommend them! Thank you [redacted]!

[redacted] is a fantastically professional and even mannered bug guy. He didn't act like he had somewhere else to be like many do. He made sure everything was where it needed to be for best results and gave some tips on being proactive in the basement with bugs.
We would be happy to have him back!
My girls said thanks for killing the spiders!

I was very unhappy with the unprofessional service that I received from Insight Pest Solutions. Our service dates were never clearly outlined, sometimes they would just show up, other times they would fail to come when scheduled. When I called the number to reschedule a service visit, The number was disconnected. Aside from that, I find it unacceptable that they cannot give you a window of time when they are coming to perform a service, just a date. Nobody should have to sit and wait around for a 12 hour day, waiting for service that may or may not happen. Aside from the disorganized business model, The service was okay, we noticed fewer ants, but it was not worth the hassle. I paid out my year contract, yet I am still getting emails and phone calls from the company, bordering on harassment. Never again, stay away!

they might as well of sprayed water.

Insight offered me pest control service for $ 99.00, said this was because they were in the area. Was never told I am signing papers for 4 quarters. The Insight salesman offered me service at a discount because they said they were in the area. I was told they come back once a quarter if I liked there service. I signed the papers and a few days ago they came without me being home and serviced the house and charged $ 100.00 on my credit card. I called and told them this was not authorized and not to come again. The response was - well you signed for 4 services and if you do not want them we can cancel and you will pay the full service cost from the first service which was around $ 300.00. So I paid $ 99.00 and then you billed my credit card $ 100.00 and now you want to charge me another $ 189.00 without giving me the last 2 services! I would have never signed up for 4 quarters which is $ 400.00 had I known that is what I am signing. I was NEVER told I must pay for 4 quarters. Not sure what the "in your area" is about - another sales ploy. I would like Insight to cancel my policy and not charge me anything more. I am willing to pay for the last service on my credit card and nothing more. Desired SettlementI want the contract that they said I signed cancelled. They had me sign papers that was different to what I was told. Business Response Hi Mr. [redacted],Thank you for letting us know about your experiences with our company. We really appreciate knowing what we are doing well and what we could improve upon. We have reviewed your account and the calls and would like to come to a resolution that works for everyone involved. Our understanding is that when you signed up with the sales representative, you thought you were signing up for one service, the one on 5/27/16. You mentioned that you did not read the service agreement because you trusted the sales representative to be honest about what you were signing. However, instead of one service, the agreement you signed was for four services. We then came out on 8/24/16 and performed the next quarterly service, which you discovered when we charged your credit card on 8/25/16.You then called us on 8/29 to have the service cancelled, which is when you were told that you would have to pay $201, the difference between the full price of the initial service ($300) and what you actually paid ($99). We want to apologize for the miscommunication and any lack of understanding on our part. We do our best to make all of our customers fully aware of what they're signing up for by clearly outlining the services and pricing in the agreement, sending a welcome email, and providing a new customer video (which should be shown by the technician on the initial service). We are not sure what happened when you were signed up for our service, but whether by accident or by design, you were misinformed. In order to make things right, we would like to fulfill your request to cancel your service agreement with no additional charges. Please contact us so that we can further discuss your account: [redacted]

I had a fantastic expierence w the sales person and exceptional service from the 3 service techs especially [redacted] . I had an issue & I called into the call center and quickly found out how incredibly unfriendly they are ! Not only did they not care about my infestation they schedule my appointed over a week away ! I was able to speak to a supervisor name [redacted] who was professional and was able to help me . She had the SEEVICE MANAGER for my area come out HE WAS EXTREMELY UN PROFESSIONAL, RUDE AND SPOKE TO ME A DISRESPECTFUL MANNER SO I ASKED HIM TO LEAVE AND THEN CANCELED MY SERVICE!!!!!!! if the 3service techs ran that company I would have stayed for many years unfortunately they don't & I will not pay to be disrespected or have horrible customer service.

contract was not given nor explained then later I was charged for services not given.Door to door salesman sold me a "contract". Wouldn't give me a copy of what I signed. Then when I called the company later to cancel I was told I have to pay a $160 cancellation fee that is stated in the contract. I never saw the fee in the contract. The company agreed to delete the charges. When I called back to make sure the charges were deleted I was told they would not be.Desired SettlementI want the business to close my account and zero it out.Business Response Hi Ms. [redacted]Thank you very much for letting us know about your experience with our company. We apologize for the tardiness of our response, we missed the first email from the Revdex.com, and just received the resending of the complaint on 9/12. We also apologize for any miscommunication and inconvenience you have experienced with our service. We have looked at the notes on your account, listened to the calls during our investigation into the matter, and we hope to come to a resolution that is satisfactory for everyone involved.Our records indicate that you began your services with us on July 20th, and your initial service was performed on Friday, July 22nd. In your complaint, you mention that you were not given the service agreement, nor was it explained. We apologize if our sales representative did not go into enough detail regarding the agreement. We try to make sure our customers understand what our service entails by sending a welcome email to all new customers (with the service agreement attached), and having the technician show you the new customer video on your first service. Our system logged the welcome email as being sent to you on 7/20, and the service report for the initial service as being sent on 7/22.On 8/19, you received an email to advise you of the upcoming service on 8/23. This was done because our system automatically generates the quarterly appointments as unconfirmed and for the exterior only. You then called into our customer care center to postpone the appointment, stating that we had just been out a month ago and it was too soon for the next service. The customer representative attempted to explain that you had signed an agreement for five services, which has the first quarterly service 30 days after the initial service. We do this in warmer climates to help break up the egg cycle of insects, and reinforce the barrier around your home that we established on the first service.The customer representative then offered to see if she could switch your service agreement from five to four services, which would move your appointment from 8/23 to late October, which you found agreeable. We apologize, but the representative did not follow up on the promises made, which resulted in your appointment remaining on 8/23. If this representative was still in our employ, we would address this issue with further training and/or disciplinary action.On 8/23, we performed the quarterly service, and when you received the service report email, you called into the customer care center to find out what happened. The representative informed you that she did not see a record of the previous call, and explained the 30-day service again. At that point you asked to cancel, and the representative put your account on hold and said someone would call you back to complete that for you.Later that day you called again, expressed your desire to cancel, and were transferred to someone who could cancel your account. You explained the series of events that led to you wanting to cancel, and the representative explained our policy for cancelling before the service agreement is completed. When you signed up, we offered a very significant discount on the initial service in exchange for agreeing to have the service for at least a year. You paid only $59.00 (plus tax) for a service that's normally priced at $219.00 (plus tax). The service agreement explains that if for any reason you are unable to fulfill the minimum one-year obligation, you agree to reimburse Insight Pest Solutions the "initial discount" given on the first service. In your case this discount was in the amount of $160.00.This is the point at which we believe things got confused. The representative was letting you know that she would process your payment for the 8/23 service as soon as it was posted. That would not occur until the next day, but once the payment was processed, she would remove your billing information, remove you from the automatic payment plan, and then post the invoice for the $160. However, she sent two different cancellation confirmation emails, the first saying that there would be no further charges, then the second one that said we were charging you for the $160 discount repayment.On 8/25, you called us again to find out why we had sent an invoice saying you owed $160, and the representative you spoke to explained the $160 discount repayment again. He also explained that the first email was sent prior to the application of the $160 invoice, and that the previous representative stated that the $160 would be owed on the account. We can understand why this was confusing. Even though the second email was sent only a minute later, it was still different from the first email, and the lack of clarity would be frustrating and confusing for anyone. For that we apologize, and are looking at ways to make this process easier for everyone involved.The invoice for the discount was posted to your account on 8/25. However, because the representative that cancelled your account did not completely remove you from our automatic payment plan (by accident), your card was charged for the $160. We are very sorry that happened. We strive to be complete and thorough in our transactions, but sometimes mistakes do occur. We have corrected the problem by refunding you the $160, and we have brought it to the attention of the manager of the representative who made the mistake. You will see the funds returned to your account 7-10 business days after we have finished processing the paperwork.This is not how we want any of our interactions with customers to transpire. We want to provide an excellent service and treat our customers with the consideration they deserve. We apologize again for the errors in our handling of your service, and have concluded that we will waive the repaying of the discount. Your account is closed, and after the refund is fully processed, your account will have a $0 balance.Consumer Response Dear Insight,Thank you for your understanding of my complaint and I appreciate you refunding the $160.

[redacted] performed my seasonal application today. He was very professional and attentive to my pest concerns. He treated my large, wooded property completely. I couldn't be more satisfied with his service and the service of Insight Pest Solutions. I've been a customer for many years and wouldn't use another service. Thanks! [redacted]

Had my first treatment done, technician came exactly on time and was polite and knowledgeable. I'll have to wait and see if their treatment is effective but I've had a good experience so far.

I was misled by the company' rep [redacted], charged for services I did not receive, was told I had to pay nothing, but a payment was taken from my account[redacted] from the company was going around my community getting orders for pest control services. While talking to me, he stated the company was with Revdex.com, I checked as of Monday the 27 of June on your system which stated they where not. He stated Mr. [redacted] in my community recommend the company, he did not. [redacted] took my order and stated another tech would be out on the 28th Tuesday,June to start my service between 10-12noon. No one came out. I called the 3 numbers he gave me , starting at 12:30 on that day until June 30th when I finally reached [redacted] A who stated she handles complaints. She ensured me my order would be canceled and I would not have to pay anything. The company took ten dollars out of my account, the starting fee and just sent me a receipt. I have a copy of the cancel contract sent to me by Ms. [redacted] I want to be reimbursed for the 10.00 as stated by [redacted], and to make sure no other funds come out of my account. The company failed to follow through with their promise to me.[redacted]Desired SettlementRefund of start up fee of $10.00 as promised, ensure order is canceled as stated on email from company, and no other form of contact from the company with my home or bank account.Business Response Hi [redacted],Thank you very much for letting us know about your experiences with our company. We really appreciate getting feedback from our customers so we know how we are doing. We apologize for any delay in responding to you, we were waiting for your complaint to be transferred to our Revdex.com account. We are very sorry to hear about the concerns you have with our service and will attempt to address them all in this correspondence. We apologize if the salesperson misrepresented your neighbors by saying they recommended our company when they did not. We feel that we have an awesome service that speaks for itself, and we certainly don't encourage our sales representatives to mislead potential customers. We do have homes we service in the neighborhood, including your neighbor across the street, so perhaps he mentioned someone he thought was a customer in error. In any event, we have contacted the sales manager to address that issue with the salesperson. As for our Revdex.com accreditation, Insight Pest Solutions (the entire company) is accredited, has an A+ rating, and won a Torch Award in 2014. If you google Insight Pest Solutions in Virginia Beach, the search results will yield a link to Insight Pest Solutions, LLC's Revdex.com page that displays our status. This is what our sales representatives are referring to when they say we are Revdex.com accredited.If you go to the Revdex.com website first, then search for Insight Pest Solutions with Virginia Beach as the location, you get slightly different results. The nearest location will show up as the Virginia Beach office, located in Chesapeake, and it says it is not Revdex.com accredited. It does also list Insight Pest Solutions, LLC and says that it's the headquarters, which has a link that leads to our Revdex.com account.Another point from your complaint was that we did not service your home on Tuesday, June 28th when we were scheduled to do so. There are a couple of reasons that this did not happen as you expected. First, we actually went to treat your home on Monday, July 27th at 10:55am. Our initial services are usually performed on the interior and exterior of your home in one visit. However, if the customer is not home, we will treat the exterior and schedule another time to do the interior. This appeared to be what happened in your case. However, because you said that you didn't receive the service at all, we investigated further and discovered the second reason you did not receive the service: we apparently had [redacted] Circle as your address, instead of the correct house number, [redacted] We apologize for this error. Between the difference in dates and the incorrect address, we believe this could certainly explain why you did not receive the service you expected.On June 30th, you called in to our customer care center and spoke to [redacted] who cancelled your account. She also waived the repayment of the promotional discount you received on your initial service, something we typically ask for when customers cancel their accounts prior to fulfilling their service agreement. We apologize again for the events that have led to this point. In addition, we are refunding you the $10 that you paid for your initial service, per your request. You should receive the funds back to your account within 7-10 business days. Thank you very much for giving Insight Pest Solutions a try. We hope that this has addressed all of your concerns, but if not, please feel free to contact us.Consumer Response The company stated some wrong information. First, I was home along with my family from the first initial contact with the company's rep and the following 4 days because other businesses were performing services for me. No one from the company came by or called. It took several tries to contact anyone at the company. As for my neighbors, I know what [redacted] stated and after he left I checked. The one neighbor he quoted wasn't even home because he Was working in DC at the time [redacted] stated he left his home. For the Revdex.com, I went on their site and checked, right after [redacted] left my home and the statement found stated Insight was not a member. It seems the company is make by excuses and refuse to believe what I stated. [redacted] was the company, he made the statements, and he was the one that did not follow through with what was promised by the company he work for. I had no reason to make a complaint until the actions of your rep influenced it. I just wanted to bring this to the company's attention. The treatment of the company was not professional, nor was their responce of excuses when it came to my conversation with [redacted]. I understand the company wants to protect their name, but don't respond like I created the problem. [redacted] lied, I received no services, and no one came to my home to perform any services. At this point, others should know that this sort of unprofessional treatment is possible from Insight.Final Business Response Hi [redacted],We apologize if it seemed as though we were saying that you were not telling the truth or that you created the problem. We were just attempting to explain what happened from our point of view, and clear up what we could. In our previous message, we said that it is possible that [redacted] made a mistake when he said one of your neighbors recommended us, when in fact they did not. Whether it was on purpose or not, it is clear that he gave you the wrong information, and we have addressed the issue with him and his manager. We do not want our sales representatives to provide false information, it is not good for our customers, nor for our integrity and reputation. We apologize if our response seemed full of excuses, we just wanted to clarify things. For example, it may appear that the Revdex.com does not have our company as accredited, even though it is. If you went to the Revdex.com website and searched for Insight Pest Solutions, and had the location as Virginia Beach, it would say that the nearest location is the office in Chesapeake, VA. It would also have the headquarters in Morrisville, NC listed right underneath it. The Chesapeake office did not have an accreditation next to it, but the headquarters did. However, there has been an update on the Revdex.com website. If you were to perform that search today, it will show that both Chesapeake and Morrisville are accredited businesses (as are all of our other branches).We also apologize if it seemed we said you received services at your home. We did not service your home at all. We did not have the correct address on your account, we had [redacted] instead of [redacted] as your house number. In addition, our technician said he went to service what he thought was your address, on Monday June 27th, a day earlier than you were expecting. We have attached a copy of that invoice to our first response so you can see that we had the wrong address and what date we serviced.Thank you again for letting us know about your experience. Certainly if every customer had a similar one, we would not be in business. We are sorry that things went the way they did, and that we lost your trust. We appreciate the opportunity to make things right. We have closed your account on 6/30/16 and you should receive your $10 refund within 2-5 business days, if you haven't received it already.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Tided of dealing with this company. Thank you Revdex.com for your assistance.

My technician arrived a few minutes early which worked out well. He was very professional. He did a thorough job. He explained what he was doing and answered my questions. He did a tho rough and professional job.

We have had multiple charges for mosquito reduction that was never performed. Additionally, we have been charged three times for the phantom services.We called the company and they said a man named [redacted] has performed all of our services. We have only met a man named [redacted] and a female. Desired SettlementWe would like a credit for the services that were not performed Business Response Hi Mr. & Mrs. [redacted],We appreciate that you have let us know about your issues with the mosquito reduction treatments. We are sorry to hear that you feel you have been charged several times for treatments you did not receive. After reviewing the notes on your account, speaking to the service manager in your area, and listening to the several calls you've made in regards to this issue, we hope our answers provide clarity and resolution.On 6/16 you had your quarterly service and first mosquito reduction treatment. The technician listed on the orders, which was confirmed by the service manager, was [redacted]. We processed the credit card on file for the quarterly service on 6/17, but the mosquito service remained unpaid on the account.Mrs. [redacted] called in to the customer care center on 7/18 to schedule a free retreatment for spiders and webs. The representative let her know that she needed the $81 balance on the account (from the mosquito treatment on 6/16) paid before she could set up another appointment. She remembered the treatment and okayed payment. The retreatment was set up for 7/25 for spiders, and was performed by [redacted]The next mosquito treatment was scheduled for 8/17 (was delayed a month because of the balance), but was rescheduled for 8/18. On 8/18, [redacted] performed the mosquito service at 9:52am, for 32 minutes. He applied the liquid application to the bushes, low hanging limbs, etc. and also granulated the yard.The reminder call for your next quarterly service went out on 9/16, and we performed the service on 9/20. [redacted] was the technician for this service, and he received a check for the 8/18 mosquito reduction from Mrs. [redacted]. He also sent a message into the customer care center letting us know he had received the check, and that you wanted to cancel the mosquito reduction treatments.On 9/21, Mrs. [redacted] spoke with one of our representatives about several issues you were having with our service. She let us know that the technician did not have time to treat the interior of your home, and on the outside he had left spiders and webs. We are sorry to hear that the technician did not take care of everything on the exterior of your home, and that he didn't have time to treat the interior. If you need us to treat the interior, please give us a call and we can make sure the appointment is for a day and time that works for you to be home. Otherwise, it will be our standard exterior only quarterly appointment. Because it is unconfirmed, the technician will show up anytime between 7am - 7pm to perform the service, and may not have enough time to take care of every pest problem.You also felt as though you've been charged three times for a mosquito service that you aren't sure you received. We apologize for any confusion we may have caused. In listening to the different calls, it appears as though the customer care representatives Mrs. [redacted] spoke with were not clear about what was happening, so in turn did not explain it to her clearly. The mosquito service was performed on 8/18, so there would have been a statement mailed/emailed out on 8/30, which is what we assume Mr. [redacted] used to set up the online banking payment that was mentioned on the 9/21 call. When the technician came out to service your home on 9/20, he asked for an $81 payment because it was still showing as the balance because the online banking payment had not been applied to your account yet.When Mrs. [redacted] called in on 9/21, neither payment had been applied to the account, and by that time the $140.40 for the quarterly service had also been posted, so the representative stated that the $81 for the mosquito treatment would have to be paid before she could set up the free retreatment. This is why you received a message on 9/21 referring to a balance of $221.40.On 9/22, the online banking payment of $81 was posted to the account, and on 9/26 the check that had been given to the technician was posted. The second $81 payment has been applied to the balance from the quarterly service, leaving a balance of $59.40 on the account.We apologize for any miscommunication and the confusion that has resulted from it, but hope that we have clarified everything that has occurred. Since you were not aware of, or had concerns about the effectiveness of the 8/18 mosquito service, we would be happy to perform the service again, at no additional cost to you. In addition, we would love to come out and do a free retreatment to take care of any spiders and webs that you still have. One of our representatives has reached out to you, but had to leave a voicemail. She will also be contacting you via email, so please feel free to respond to either if you would like to take us up on the free retreatments, or if you have any additional questions or concerns.Thank you again for letting us know of your concerns, and we look forward to hearing from you soon.

Do not do business with this company. A wider search of the net will show others had the same issues I did.
Door to door sales, OK , nothing wrong with that. Sales rep told us he had signed up several neighbors (by name) and therefore could offer a discount rate since they would be in the area. Makes sense. We signed up for one year of "comprehensive spraying and control of the perimeter of the house." In particular we were concerned about carpenter bees that have been an issue for some time.
The first visit my wife was here for. She pointed out the carpenter bee issue and the service person did not seem to be concerned nor particularly aggressive in his technique. Was more interested in spraying the perimeter of the house.
The next visit lasted about 5 minutes as the service man ran around the house "dusting" the house. "No need to do more"
The next time the service tech showed up in the rain. We told him to come back later. Never did, but we were billed for it.
The final visit the man showed up about 9:30 at night, Told him to come back in the day when he could see what he was doing never did. Again, we were billed for the call
Refused to pay for the last 2 visits since nothing was done. Correspondence sent to local office and corporate explaining situation with no response. But the dunning letters just kept on coming. Explanation to collections had no impact, just a referral to the contract we had signed to make 4 payments. The fact that they did not perform the service was not a concern to them.
In a conversation this spring I asked my neighbor (one of the ones who according to the sales rep had "signed up" how they felt about them? He new nothing of them, never heard of them and had used a competitor for years. So the sales rep lied about "other local customers" and never told us that we were signing up for one year of 4 visits
OK, So I just paid the bill. They have worn me down and I have other things to do then to continue to argue with a company that does not care about the service they DO NOT provide.
Stay away from this company, unless you like sending money off for work that is not done. They are a real rip off.