Insight Pest Solutions, LLC (Headquarters)

[redacted] was very professional and knowledgeable about the seasonal behavior of the insects we are dealing with right now (boxelders and wasps). He also made sure to ask if we have any pest concerns beyond the normal seasonal maintenance that we would like addressed during his service visit.

This is the WORST Company I've ever encountered! I've spent $175 for horrible services and have waited TWICE for technicians who were NO SHOWS and NO CALLS for 2 consecutive days. I cannot and will not wait for unskilled unprofessional technicians. I was trying to avoid major chains, but I paid $175 and STILL have the same problems I encountered before I sign-up for their services. Don't be tricked like I did into spending money for poor service and poor quality.

This is a time will tell project and the first application was put down a few days ago so I can't write a review for the product as yet but I can say a few words about the technician ([redacted]) a presentable and courteous young man who is knowledgeable about the products he uses and answers questions honestly.
I rated the business as Neutral (Experience) & (Recommend) this business also as (Neutral) this is because this project has just started.

There seems to be some turnover with technicians so we did not have the same technician for each treatment. All the technicians were polite and seemed knowledgeable. Our most recent technician- [redacted]- took the time to listen to us and asked questions to narrow down where we were seeing the most problem. He then treated specifically for the pest we were having the most trouble with. Prior treatments required a second treatment- this time the problem appears to have been taken care of with the quarterly treatment.

During mu life of 77 years, there have been very few companies I have been extremely unhappy with, this so called pest control company is the top of the short list. We have a cockroach problem and was assured that Insight would solve the problem for us. We removed everything from all the kitchen cupboards, the bathroom cupboards and expect results. The person from Insight took about 15 seconds to put some miracle kill in one of the kitchen cupboards and got ready to leave. I asked "how about the bathrooms" His comment was we can do that also.
He left. The roach problem continued and I called them. They sent a young man out and he took at least 2 minutes to do some spraying in the kitchen, nothing about the bathrooms.
A year went by and I only saw someone spray, outside, once. We had already signed a 12 year contact. Last month, after the contract had expired, I got a bill for $99.00. I called and told the lady that he contract had expired and we did not and had no intentions of renewing. Now I am being hounded for the payment. I will pay the $99.00 but had better not hear from this company again or I will be visiting the Virginia Better Business Office in Richmond!!!

Technician came out broke rain spout stated he soul return to fix it never showed. Called the company to inform twice no resolutionTechnician came out to remove bee hive on Wed 6.15.16 in process broke rain gutter stated he would return to fix. Never came out so I called the company and spoke with a manager twice with still no resolution or call back to inform me of solution as they stated they would both times I called. Desired SettlementI am requesting a technician to come out and fix gutter.Business Response To my knowledge the problem was resolved. The tech did go back and fix the gutter, also gave the client his personnel number in case of any issues. Until today 8/11/16 the tech still hasnt received any call future problem.

Very satisfied with my Insight Pest Solutions tech today. Very professional and able to educate me on my pest issues. Was successful removing very large wasp nest from tough spot on home and set traps for mice in attic. Would highly recommend [redacted] and plan to have him back next quarter :)

[redacted] did an exceptional job! He was very knowledgeable and professional.

Dishonest statement made by sales person - we were told mosquito reduction was inclulded in the annual service but it turned out it was not included. Mosquito is one of the most important reason we bought the service. We can't cancel the service either because of the $150 penalty.

We have had a bad yellow jacket, paper wasp and spider problem in our new home. [redacted] was very thorough in explaining how pest control works and even gave me the number of her supervisor to discuss some issues I've had. After speaking to the supervisor [redacted] was able to spend more time here trying to address our problem. She thoroughly explained everything she was going to do and said give it 10 days to work. Keeping our fingers crossed that it works this time as my husband is allergic to bee stings!
Not happy with the call center as every time I call they indicate they are busy and I can leave my number and they will call me back.....obviously not the same day! My first call was in the morning and I left my information. Never received a call back ....so I called the next morning and waited on hold and spoke to the call center supervisor who just set me up for my next quarterly call and didn't really indicate to the technician that this was a call back and I still had a wasp and spider problem. Now I know to ask for the service manager. Technician gets an A+. Customer call center a F.

Insight Pest Control door-to-door sales guy knocked on my door on May 28th. The salesman was telling me "what a great deal" he had for me. Rattled off a bunch of neighbor's last names (I just moved to the area and didn't know anyone anyway) that had signed up. I told him I wasn't interested.
He kept going on with his sales pitch, never giving me any specific pricing. I told him a second time that I wasn't interested. He proceeded to ask him if he could come back and TALK TO MY HUSBAND. I told him I was the one that makes those decisions in the household (my husband would agree) and shut the door.
Fast forward, the same guy came loudly knocking on my door and ringing the doorbell on June 11 around 5:30 pm. I didn't answer the door. He proceeded to come back and knock & ring the bell again at 7:30 pm. I made my husband answer the door. Again the salesman started rattling off the names of neighbors that signed up (like that would convince us to sign up). We didn't sign up.

This organization delivers additional services without buyer approval. They agree to send refund or apply a credit to your account and then do not.We purchased pest control service in June 2016. The first service was the promotional price of $1 but the second service completed in early July was supposed to be around $111 after tax but I was billed for $130. When I realized this, I called Insight to dispute the charges. They mentioned they found additional types of hornets nests and so they just delivered the extra service without notifying me first. I explained that doing this service without permission isn't acceptable and that they need to remove the additional charge for my account. They confirmed they would credit my account. Weeks later I realized that I had not received any confirmation this had been done so I called back. This time I asked for a refund, which they said they would do, and that they would have a manager contact me, which never happened. Finally, I contacted Insight in late September to once again ask where my refund was and to cancel my service. The representative said they would have a manager call me since it did not look like it had been sent in and the rep confirmed that they had cancelled the service for me. A few days later, I had not heard from the manager so I called back in, this time waiting on hold for 10 minutes for a manager to be available. She explained that the refund will be processed that day, but that I owed $198 to get out of my contract. I explained my frustration with this process and how it was completely unprofessional of their organization to expect me to be held accountable for my end of the agreement when they can't hold up their end of the agreement and call me back to discuss the disputed charges. She said they could cut that charge in half and only charge me $99 for the first service. I was fine with that at this point and just wanted the whole experience to be done. Needless to say that conversation was on 9/26 and it is now 10/1 and I still do not have the refund in my account.Desired SettlementI am expecting my full refund of $25 from Insight. I would also like to think that Insight truly cares about customer service and will not charge me the $99 for early contract termination, but based on my discussions so far, all they care about is ensuring they make money, at whatever cost when it comes to customer service. Business Response Hi Ms. [redacted],Thank you very much for letting us know about your experience with our company. We really do appreciate knowing what is going well, and what needs improvement. We have researched your account, listened to the calls, and deeply apologize for all of the miscommunication, lack of follow through, and lack of communication. This is not up to our standard, nor our intentions. According to our records, you called in on 7/27 to have the mole reduction program removed from your quarterly services, and the quarterly price lowered to $104 plus tax ($111.80). The representative you spoke to did make the adjustment on the account, which would affect all future orders, but had no effect on the order that was already generated for 8/4. He did not adjust that order, nor did he note the changes he did make, which resulted in the charge for the 8/4 service being $124 plus tax ($133.30) instead of the lower rate.When you called in on 8/8, that representative did not have the benefit of knowing what had occurred in the previous call, and so looked for a reason you would have been charged $20+ more for the service. He misread the technician's comments and told you that the technician had treated for paper wasps, which are more dangerous than regular wasps, and that you were charged extra because of the extra precautions required to treat for them. I am so sorry, but there were several things incorrect about this statement. The technician said to look out for yellow jackets, that they are smaller than paper wasps (which is a common wasp), but more dangerous, and because of that, if we treat for them it will be extra. We do charge extra for treating yellow jackets if it is more than a few and/or if it is not during a quarterly service, but we don't perform services and then charge our customers afterwards without their consent.It's unclear if that representative sent the request for a $20 credit to his manager as he promised he would, but it had not been processed by 8/24, when you called in again to check on the status. That representative did make every effort to make sure it was processed, and as a refund, not a credit. However, the supervisor she sent it to was not only late getting it submitted, but she did it as a credit. By the time you called on 9/21, a month and a half after you were first offered the credit, you were understandably fed up and ready to cancel.The first representative you spoke to tried to get you over to an account specialist to discuss closing your account, but was unable to reach one. She set up a task for someone to give you a call back in order to cancel. When you called in again, you spoke to another representative, and she mistakenly saw the note that you wanted to cancel as your account having been cancelled. She also tried to get you in touch with a manager in regards to your refund, but they were not available.When you called on 9/26, you were able to eventually speak to an account specialist, who let you know your account had yet to be cancelled, and if it were to be cancelled we would be charging you the full price of the initial service, minus what you had already paid, which would $198. You voiced your objections, citing all of the issues you've had getting your refund, which is the reason you wanted to cancel, but you were told that that issue had nothing to do with the service agreement. Eventually the account specialist offered 50% off, or $99, as the amount that you would pay, and you agreed. After reviewing your account, we are addressing the poor customer service with the responsible representatives for further training and/or disciplinary action. We are also waiving the repayment of the discount from the first service. You will not have any additional charges, and your account balance is now $0. You should have received an email from us, letting you know that the $25 refund has been processed, and it can take up to 7-10 business days for it to show up in your account, depending on your bank. Again, thank you for letting us know about your customer service experience, it has uncovered some deficiencies we need to correct, and gives us an opportunity to improve our service. Consumer Response I appreciate the thorough response addressing where the disconnects were throughout this process. I also appreciate the offer to address the refund and removing the charge for the early termination fee. But as I mentioned to the representative, based on how disconnected the customer services teams have been thus far, my confidence is limited that I will receive the refund and that I will not be charged the $99 early termination fee. Final Business Response Hi [redacted],We understand why you would not be very trusting of us providing your refund given the experience you have had over the past couple of months. We have processed the refund on our end as of 10/7, and it can take up to 7-10 business days for the funds to return to your account. Our representative will send further confirmation that we have waived the $99 charge and that we have indeed processed the refund. If for some reason you do not receive your refund within that time frame, please let us know.

Our technition, [redacted], was prompt, polite, thorough and efficient. He listened to our concerns and took us step by step through the process of addressing them. We were very please with his visit.

Sales guy [redacted] came to our home Friday 6/3/16 to pitch the company and services. After briefly pitching his company from an iPad, he explained the services were one time $99.99 and done service. Stated he was going to be in the neighborhood again 6/4/16 for other neighbors so we opted to sign up for the 'one-time service" Once the technician got here...he pulled out his long handled brush and started dusting the house...literally dusting the outside of my home...perhaps this was a light cleaning before chemical treatment was applied??? Not in the least, it was merely a dusting LOL.. He was almost completed then stated he'd do this again upon his "multiple" visits??? What? I'd not even head of this...much to my dismay the contract that I'd signed...."DIDN'T KNOW I'D SIGNED ONE" stated a multi visit plan...4 visits...$99.99 each time...so what was one and done was just the start...Technician also explained the "sales guys" are somewhat "discrete" about how they sell their services.....I asked him to leave my property...Called the company straight away for a refund...They've stated they have not charged our card....we'll see....This company's sales tactics are a joke...

I am being billed for a service I did not authorize. I never wanted the service or signed but they refuse to waive initial service fee. On a Friday evening in July a young salesman came to our driveway. He was insistent during thunder and lightning outside that we sign up. After about 20 minutes I agreed to think about it and scheduled a follow up phone call. He wanted me to sign as well as provide a credit card. I refused to do either. A week later I came home to find white powder on my front steps and a bill for the initial service. Again I never agreed to service and if I did the service the salesman was pitching included doing the attic and garage which they clearly didn't do because nobody was home and they had no access. I immediately called and spoke to someone who stated they would relay the message to a manager. A few weeks later I received a call stating my account was closed so I thought everything was settled. Sorry I don't have specific dates or names during these times as I did not think it would be an issue. On 10/6/2016 I came home to a bill now 60 days overdue for 116.63. I called and spoke to [redacted] who put me on hold for over 12 minutes. When she came back she stayed she had spoken to Ms. [redacted] and [redacted] from the Retrntion Dept. who both stated the fee could not be waived and I have to pay. This is my next step as I never wanted the service and never signed or authorized any service to be done. My cr is XXXXXX.Desired SettlementI would like the fee waived and no further contact from this company.More Info From The Consumer[redacted] from Insight contacted me on 10/08/16 and apologized and stated the balance was removed and the account was closed.

When I spoke to their sales rep about their services I was promised 100% satisfaction and that there was no fee for cancelling services. After the initial treatment I still didn't see any change in the pests we were seeing. So I called to complain and wanted to cancel services but they said they would send someone out to treat again. Same thing happened after the second treatment. Even waiting over a week like they said, no change in the pests we were seeing. So I called again, asked to cancel and they wanted to send someone out again. Pests are still here, their treatments are not working and now they are threatening to charge a cancellation fee and send me to collections if I refuse to pay their fee.This is a horrible business and I wouldn't recommend them to anyone. They don't provide the services that they promise and then they threaten you if when you try to cancel.Desired SettlementI want their services cancelled with no more threats from this company. I refuse to pay a cancellation fee as they have failed to provide the services they sold. And their sales rep misrepresented their policies. I asked directly before even signing up for their services about cancellation fees and I was told that if I wasn't satisfied their would be no fees.
After services are cancelled I want no future contact from this company.Business Response Dear [redacted],Thank you for letting us know about your experiences. We apologize for any miscommunication or misunderstandings that have led to your dissatisfaction with the service you received, and would like to clarify as much as we can.All new customers who sign up for service with us are set up for either a 4 or 5 service agreement period which covers their pest control for a year. This agreement covers a variety of pests, and includes a warranty where we will provide free retreatments between quarterly services for these pests. In the [redacted] branch, this warranty only covers the pest activity on the inside of the home after our initial service. Many customers are free of their pest issues after the first or second service. According to our records, your initial service was on 4/13/16, and we treated both the interior and exterior of your home. Two and a half weeks later, you called for a retreatment for issues on the outside. Our technician noted that there was very little activity outside and no activity inside. Just over two weeks later you called again to inform us that there was still pest activity on the outside and cobwebs under the 10ft deck. In an effort to provide great customer service, we sent a technician out on a second free retreatment. The cobwebs under the deck were actually stringy strands of plaster that could not be removed. The technician demonstrated that to you by trying to scrub the plaster off. Even though our warranty only covers the interior of your home, we are quite dedicated to working with our customers to provide the high standard of service our customers expect and we expect of ourselves.About a month later, in June, we sent you an email stating that we were coming out in early July to perform your quarterly service. Within days, you called and said you wanted to cancel. During that conversation, you were reminded there was a one-year service agreement and that if it were terminated early, we would ask to be reimbursed the "initial discount" given on the first service. Unlike most pest control companies, we do not charge a cancellation fee. On your initial service you were offered a significant discount because we were conveniently already treating your area during that time and because you were willing to sign up for a full year. Usually an initial service is around $289 but we offered a $180 discount in good faith that you would be willing to try the service out for at least a year. The one-page agreement clearly explains that if you would like to close the account before the agreed period, we ask that you pay the full price for the initial service.You refused to pay back the discount on the first service and told us to send it to collections. However, in the interests of great customer service, we cancelled the agreement, and waived repaying the discount. There is no balance on the account.Consumer Response I did not tell you to send it to collections. I said that I wanted to cancel my services because you failed to provide the level of service that your door to door sales representative described. Your representative, [redacted] that I spoke to threatened to send it to collections if I refused to pay. He became very hostile and unprofessional. After a few minutes of his horrible attitude and customer service I hung up on him after he refused to get his supervisor. It wasn't until later in that evening that the [redacted] owner called and left me a voicemail which I refused to respond to because his employees are a reflection on him so why would I bother speaking to him.Thank you for cancelling the agreement. At least in the end you had good customer service.

We have been with insight pest control for about a year now, paid for their service, and now we are leaving. We have paid for pest control service and the pest still keep coming, still had pest issues. Contacted Insight over the phone and spoke with the technicians that came to the house, nothing changed and now they wanted me to pay more money for them to come out and solve the problem. Why continue to pay for services promised by Insight Pest Control if they can't control pest. We cancelled our service as of today, they want us to pay $60 to them, it will not happen. Don't waste your time or money with their service.