Insights

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although I still have dispute on the facts this business presented and I believe there was miscommunication involved in this matter, but I find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **

August
29, 2014
 
[redacted]
[redacted]
Revdex.com
of San Diego & Imperial Counties
4747
Viewridge Ave. Ste. 200
San
Diego, CA 92123
 
[redacted]
**
[redacted]
[redacted]
 
To
Whom It May Concern,
 
Recently
we received notification regarding a complaint against Interactions filed by
[redacted]. [redacted] previously requested to complete project for Interactions as
an Independent Contractor. As part of this project, [redacted] was to evaluate a
specific retailer location and provide feedback as outlined. The project
guidelines for this evaluation indicated that additional commentary would be
requested for any negative response received. Upon review of [redacted]’s data, there
were several negative responses which did not have supporting commentary. In an
effort to report the data, we attempted to reach her for further clarification.
 
We
emailed [redacted] on August 7th, 2014 and called and emailed again on
August 9th, 2014. In each correspondence we explained the urgency
and the required deadline; however, received no response from [redacted]. As
stated in the project guidelines, the Independent Contractor must respond
within 24 hours of receiving an evaluation follow-up email. Additionally, the
Independent Contractor agreement signed by [redacted] states the following:
 
“…You understand and
agree that Interactions - reserves the right to withhold all or partial payment
for work submitted by you that Interactions - or its clients deem to have to
been done improperly, incompletely, fraudulently, or submitted late.”
 
[redacted]
** failed to complete the project in full by not providing the requested
commentary or responding to inquiries. On August 12th, 2014 Interactions
sent a final request with a deadline of 5PM PDT. Again we did not receive a
response and the evaluation was excluded without payment.
 
Although
[redacted] did not complete the project as requested and agreed upon, we would
like to resolve this matter without further delay. To do so, we will be issuing
the payment of $19.50, the previously decided upon amount to be paid for this
project, to [redacted] via Pay Pal. Thank you for facilitating the resolution of
this dispute, if you have further questions please feel free to contact me at
the number below.
 
Sincerely,
 
[redacted]
Account
Executive
Interactions
Insights
858.731.0199

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Although I still have dispute on the facts this business presented and I believe there was miscommunication involved in this matter, but I find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: I was assigned as a secret shopper to do the survey on the Millbrae Jamba Juice store on 8/4/2014 and finished the online evaluation next morning. After that, I didn't get any phone call and email notice about the this task until I received a voice message from the number 858-371-[redacted] left on my phone on 8/11/2014 afternoon. In the message, I was asked to add more extra comment on the online evaluation form because I gave the negative feedback on this particular store. I completed this task immediately on early morning on 8/12/2014 after I checked up the message. However, I was told I couldn't be paid for this task because of the overdue. I tried to call the number 858-371-[redacted] and the company main number1 (858) 581-[redacted] to discuss this matter many times, but nobody replied my call and the left message. Meanwhile, I emailed the company about the reason why I disputed on their decision. The reason is 1) the further comments in detail is optional and not mandatory in the online form 2 ) The company didn't give me any reminder for this requirement either through email or phone call before this happen. 3) when I received voice message left on the afternoon of 8/11/2014, I immediately responded the request on the earlier next morning and completed this extra comments section requirement. On 8/15/2014, I received the email from [redacted] and was informed the unpaid decision.Desired Settlement: 1) Apology: for the breach of the agreement and their inappropriate execution.

2) Process the payment for the particular task I completed and deserved.

Business

Response:

August

29, 2014

Revdex.com

of San Diego & Imperial Counties

4747

Viewridge Ave. Ste. 200

San

Diego, CA 92123

To

Whom It May Concern,

Recently

we received notification regarding a complaint against Interactions filed by

[redacted] previously requested to complete project for Interactions as

an Independent Contractor. As part of this project, [redacted] was to evaluate a

specific retailer location and provide feedback as outlined. The project

guidelines for this evaluation indicated that additional commentary would be

requested for any negative response received. Upon review of [redacted]’s data, there

were several negative responses which did not have supporting commentary. In an

effort to report the data, we attempted to reach her for further clarification.

We

emailed [redacted] on August 7th, 2014 and called and emailed again on

August 9th, 2014. In each correspondence we explained the urgency

and the required deadline; however, received no response from [redacted]. As

stated in the project guidelines, the Independent Contractor must respond

within 24 hours of receiving an evaluation follow-up email. Additionally, the

Independent Contractor agreement signed by [redacted] states the following:

“…You understand and

agree that Interactions - reserves the right to withhold all or partial payment

for work submitted by you that Interactions - or its clients deem to have to

been done improperly, incompletely, fraudulently, or submitted late.”

** failed to complete the project in full by not providing the requested

commentary or responding to inquiries. On August 12th, 2014 Interactions

sent a final request with a deadline of 5PM PDT. Again we did not receive a

response and the evaluation was excluded without payment.

Although

[redacted] did not complete the project as requested and agreed upon, we would

like to resolve this matter without further delay. To do so, we will be issuing

the payment of $19.50, the previously decided upon amount to be paid for this

project, to [redacted] via Pay Pal. Thank you for facilitating the resolution of

this dispute, if you have further questions please feel free to contact me at

the number below.

Sincerely,

Account

Executive

Interactions

Insights

858.731.0199

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Although I still have dispute on the facts this business presented and I believe there was miscommunication involved in this matter, but I find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,