My vehicle was stolen in may 2021. I noticed a $515 misc charge on my account in December. After not being able to get to anyone that could give me information regarding the charge for months, I finally reached someone who explained the fee was from May where they had to pay a tow fee for my vehicle. I explained that no one ever explained this to me and was yelled at and lied to saying they did. After telling the woman the call was being recorded she hung up on me. All I wanted was to get to the bottom of why I was being charged $515, 7 months later. She told me I didn’t have the money to get it towed when that wasn’t the issue. I paid $500 to get the vehicle rekeyed and paid 2 notes on the vehicle that day. I don’t take the car from the tow yard because I didn’t have keys. My keys were stolen. I couldn’t get in contact with anyone at the dealership to see if they had a copy to the key being that it was the weekend and no one was answering phones. When I left work Monday and called the dealership I was told they went to pick the vehicle up from the tow. No one ever discussed a tow fee. This company is a rip off
On May 23, 2016, Mr [redacted] amended his contract to have his vehicle repaired after an accidentWe have applied for and received all funds owed to Mr [redacted] through our CPI program and have financed his deductible for himHis car is currently being worked on by a collision specialistWe ask that this complaint be closed
At InstaCredit Automart, we always regret when we have a dissatisfied customerIn this case, Ms [redacted] has not made a retail installment contract payment since May 24, As a result of her default, we have been forced to take possession of our collateralWe do not dispute that Ms [redacted] may have been experiencing mechanical trouble with her vehicleHowever, we cannot diagnose and repair a vehicle for which payments are not being made.Until Ms [redacted] cures her past due balance of over a $1,000.00, we will not evaluate or repair the vehicleWe ask that this complaint be closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Not Acceptable!! The incident that happened within the first week has now occurred a third time!!! On October 10, I was taking my children home from school and the van violently jerked, and stopped, like we hit something, causing a whiplash effect, and then shut down abruptly, again! This has caused undue emotional and physical stress on us, as I already have a spinal health issue!! This is either going to be remedied on their end or we will definitely pursue legal recourse, as they think they are not liable for the condition of the vehicle when it is being sold, they are dead wrong! It's entirely their liability putting an unsafe vehicle on the road I'm not sure if they actually have consciences knowing that unsafe vehicles are sold time and time againJust look back at the many previous complaints about their shoddy business practices The local news channels have even had reports on them if that tells you anything! VEHICLE IS UNSAFE FOR ANYONE DRIVING OR ANYONE ON THE ROAD AT THE SAME TIME PERIOD!! ***
We are happy to report that we made all necessary repairs to this vehicle at no cost to the customerThe customer picked up her vehicle on October 26th and has been driving it since then We ask that this complaint be closedThank You
We are happy to report that [redacted] was able to redeem her vehicle from us on April 5, We admit that we had some difficulty with locating the vehicle's keys but now consider this matter resolvedWe thank [redacted] for her understanding and hope that our relationship with her continues
Complaint: [redacted] I am rejecting this response because: I called [redacted] and met with him this morning out in Arnold , Mo 12/4/at 10am, he test drove the car and said what he felt it needed to get fixedHe said to come back Wednesday 12/6/morning at 10am to get my car fixed so the steering wheel can stop shakingIma glad this problem will be coming to an end Sincerely, [redacted]
We are sorry for any difficulty Mr [redacted] is experiencing with his titleAt this time, it appears that a lien was filed on the title by another dealer out of the Kansas City area subsequent to the purchase of the vehicle by Mr [redacted] While we are working to resolve this situation and obtain a lien release from this dealership, we have agreed to forgo the collection of Mr [redacted] 's paymentsWe are asking for patience while we obtain the lien releaseUnless there is another issue, we feel this complaint should be closed
Complaint: [redacted] I am rejecting this response because: I understand and remember how the I got the car , what I don’t understand is why is there two cars on one loan with the same exact loan numberIf I got approved for the different cars at different times under different circumstances there should be two different loan with two different account numbersThere is one loan saying I owe approximately $11,and the other is approximately $8,both saying that I’ve been paying the payments on time for both , which is not the case I knew nothing of the payments on the $11,loan until recently I also been calling to discuss this problem and haven’t received a call yet Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: if things on InstaCredit Automart are showing that I only have one account/loan open with you guys , I’m asking if you’ll could email or mail me a document showing that I only have one current loan openI will also follow up with TransUnion to see what they have on their end so thanks for the website Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/11/11) */ InstaCredit AutoMart Response to Complaint # XXXXXXX Response Date: 11-11- By: [redacted] InstaCredit AutoMart Compliance Manager [redacted] was offered financing terms for a purchase of an automobile at two of our locations and at two separate occasionsBefore we could do this, we had to verify that Ms [redacted] was legally allowed to drive in the state of Illinois as she was unable to produce a license Ms [redacted] rejected our termsShe therefore did not buy a car from us and is not a current customer We are sorry that she was unhappy with her experience with us but there is very little we can do for Ms [redacted] because she is not an InstaCredit Customer We ask that this complaint be closed
We've made several calls to Ms [redacted] but she has not returned our callsWe have been trying to get her to bring in her vehicle for a diagnosis but as of this writing we have been unable to schedule an appointment with herWe ask that this complaint be closed pending our efforts to resolve the matter
Initial Business Response / [redacted] (1000, 7, 2015/12/31) */ The complainant has hired an attorney to represent him in matters relating to this complaintIt is our policy not to comment on matters that may be the subject of litigationBecause we feel that the complainant's issues will be addressed outside of the Revdex.com, we ask that this complaint be closed
This complaint contains many serious accusations against InstaCredit AutomartWe have investigated all of the allegations in this complaint and have found that they are without meritIf necessary, we are prepared to prove as much with employee testimony and our own video camera system which belies the accusations that we did anything wrong (let alone illegal) to the vehicle or in our interactions with Mr [redacted] .Having said that we value all of our customers and hope to continue our relationship with Mr [redacted] .We ask that this complaint be closed
As we stated in our previous response, we take all complaints very seriously and wish to resolve any complaint in a fair and appropriate manner We certainly understand how a customer can feel frustrated when the vehicle they have purchased gives them issues and those issues cannot be reproduced when the vehicle is being evaluated by a mechanic Nonetheless, any mechanic must be able to replicate an issue in order to even begin to attempt to resolve it.Regardless, based on the information the customer has shared and the issues they described, we feel the current issue the customer is reporting is not related to the customer’s initial complaint they made soon after purchasing their vehicle or the recalls previously issued on the vehicle by the manufacturer or any work we previously completed for the customer; nor is it an issue that would have been covered by the [redacted] Limited Warranty provided with the vehicle when it was purchased We feel we have done everything reasonable to address the customer’s concerns, to treat the customer fairly, and to go above and beyond what is required by the agreements we entered into with the customers when they purchased their vehicle from us That said, we stand by our offer in our response to their Revdex.com complaint to revisit this issue if the issues the customer has reported with their vehicle can be reproduced and evaluated by our mechanics
Initial Business Response / [redacted] (1000, 16, 2015/07/29) */ InstaCredit AutoMart Response to Complaint #XXXXXXX by [redacted] Response Date: 7-27- By: [redacted] InstaCredit AutoMart Compliance Manager InstaCredit Automart offers its customers a Day/1,Mile Limited Powertrain Warranty Plus Specific Systems and a Month/12,Mile Limited Powertrain Warranty under its InstaCare Limited Warranty We regret when any of our customers experience dissatisfaction with their vehicles and strive to remedy any repairs required under warranty coverage as promptly as possible We have been working closely with Mr [redacted] to repair mechanical issues on his vehicleAs a courtesy, we have extended our thirty day warranty coverage to repairs needed on his vehicle We are working to remedy this complaint and we ask that it be closed
We are very sorry to hear that the customer is still not satisfied, especially when we consider that this customer has purchased multiple times from us and that she has been a loyal customer for many years We are making our best efforts to resolve the vibrating steering wheel issue to the customer’s satisfaction As we stated in our response to this complaint that was rejected by the customer, if the customer is still experiencing issues with the items that we have previously addressed, we ask that the customer contact our Service Manager, [redacted] ***, at [redacted] so that he can help ensure the customer is getting the attention required to resolve the issue In light of the customer’s rejection of our written response to her complaint in which she expresses dissatisfaction with the work previously completed, we will have our Service Manager reach out to her directly.Additionally, if the customer will give us the opportunity to fix her vehicle, we would prefer that the customer test drive her vehicle with one of our service managers before the vehicle is released to her to ensure she’s satisfied with the repair We will not require that she sign any documentation to test drive the vehicle with our employee Again, as stated in our previous response, we don’t have any documents, nor do we require customer to sign any documents, that state their vehicle has been “fixed.” We require that they sign a form acknowledging that they have “accepted” their vehicle so that we have written acknowledgment that the customer has taken possession of their vehicle when the vehicle is released to them.Lastly, the “We Owe” agreement stated that we would “check and advise” regarding an “oil change/tune up.” Our service records indicate that we changed the oil in the vehicle miles before the customer purchased and, therefore, the vehicle did not require a fresh oil change Regarding the “tune up”, our technician determined that the throttle body needed to be cleaned in order to “tune up” the vehicle to resolve the rough idle issue The throttle body was cleaned at no charge to the customer
The customer brought her vehicle into service at our Arnold locationAs of December 29th, the customer indicated that she has had her complaints addressed and that her heater is no longer malfunctioningAs a courtesy, we will be willing and able to assist the customer if the customer has any further issues with her vehicleSince we are not aware of any issues currently with the vehicle, we ask that this complaint be closed
Initial Business Response / [redacted] (1000, 7, 2016/01/05) */ We have performed the requested maintenance on Ms [redacted] 's vehicleTo the best of our knowledge, her car is operational to her satisfaction
On May 23, 2016, Mr [redacted] amended his contract to have his vehicle repaired after an accidentWe have applied for and received all funds owed to Mr [redacted] through our CPI program and have financed his deductible for himHis car is currently being worked on by a collision specialistWe ask that this complaint be closed
At InstaCredit Automart, we always regret when we have a dissatisfied customerIn this case, Ms [redacted] has not made a retail installment contract payment since May 24, As a result of her default, we have been forced to take possession of our collateralWe do not dispute that Ms [redacted] may have been experiencing mechanical trouble with her vehicleHowever, we cannot diagnose and repair a vehicle for which payments are not being made.Until Ms [redacted] cures her past due balance of over a $1,000.00, we will not evaluate or repair the vehicleWe ask that this complaint be closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Not Acceptable!! The incident that happened within the first week has now occurred a third time!!! On October 10, I was taking my children home from school and the van violently jerked, and stopped, like we hit something, causing a whiplash effect, and then shut down abruptly, again! This has caused undue emotional and physical stress on us, as I already have a spinal health issue!! This is either going to be remedied on their end or we will definitely pursue legal recourse, as they think they are not liable for the condition of the vehicle when it is being sold, they are dead wrong! It's entirely their liability putting an unsafe vehicle on the road I'm not sure if they actually have consciences knowing that unsafe vehicles are sold time and time againJust look back at the many previous complaints about their shoddy business practices The local news channels have even had reports on them if that tells you anything! VEHICLE IS UNSAFE FOR ANYONE DRIVING OR ANYONE ON THE ROAD AT THE SAME TIME PERIOD!! ***
We are happy to report that we made all necessary repairs to this vehicle at no cost to the customerThe customer picked up her vehicle on October 26th and has been driving it since then We ask that this complaint be closedThank You
We are happy to report that [redacted] was able to redeem her vehicle from us on April 5, We admit that we had some difficulty with locating the vehicle's keys but now consider this matter resolvedWe thank [redacted] for her understanding and hope that our relationship with her continues
Complaint: [redacted] I am rejecting this response because: I called [redacted] and met with him this morning out in Arnold , Mo 12/4/at 10am, he test drove the car and said what he felt it needed to get fixedHe said to come back Wednesday 12/6/morning at 10am to get my car fixed so the steering wheel can stop shakingIma glad this problem will be coming to an end Sincerely, [redacted]
We are sorry for any difficulty Mr [redacted] is experiencing with his titleAt this time, it appears that a lien was filed on the title by another dealer out of the Kansas City area subsequent to the purchase of the vehicle by Mr [redacted] While we are working to resolve this situation and obtain a lien release from this dealership, we have agreed to forgo the collection of Mr [redacted] 's paymentsWe are asking for patience while we obtain the lien releaseUnless there is another issue, we feel this complaint should be closed
Complaint: [redacted] I am rejecting this response because: I understand and remember how the I got the car , what I don’t understand is why is there two cars on one loan with the same exact loan numberIf I got approved for the different cars at different times under different circumstances there should be two different loan with two different account numbersThere is one loan saying I owe approximately $11,and the other is approximately $8,both saying that I’ve been paying the payments on time for both , which is not the case I knew nothing of the payments on the $11,loan until recently I also been calling to discuss this problem and haven’t received a call yet Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: if things on InstaCredit Automart are showing that I only have one account/loan open with you guys , I’m asking if you’ll could email or mail me a document showing that I only have one current loan openI will also follow up with TransUnion to see what they have on their end so thanks for the website Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/11/11) */ InstaCredit AutoMart Response to Complaint # XXXXXXX Response Date: 11-11- By: [redacted] InstaCredit AutoMart Compliance Manager [redacted] was offered financing terms for a purchase of an automobile at two of our locations and at two separate occasionsBefore we could do this, we had to verify that Ms [redacted] was legally allowed to drive in the state of Illinois as she was unable to produce a license Ms [redacted] rejected our termsShe therefore did not buy a car from us and is not a current customer We are sorry that she was unhappy with her experience with us but there is very little we can do for Ms [redacted] because she is not an InstaCredit Customer We ask that this complaint be closed
We've made several calls to Ms [redacted] but she has not returned our callsWe have been trying to get her to bring in her vehicle for a diagnosis but as of this writing we have been unable to schedule an appointment with herWe ask that this complaint be closed pending our efforts to resolve the matter
Initial Business Response / [redacted] (1000, 7, 2015/12/31) */ The complainant has hired an attorney to represent him in matters relating to this complaintIt is our policy not to comment on matters that may be the subject of litigationBecause we feel that the complainant's issues will be addressed outside of the Revdex.com, we ask that this complaint be closed
This complaint contains many serious accusations against InstaCredit AutomartWe have investigated all of the allegations in this complaint and have found that they are without meritIf necessary, we are prepared to prove as much with employee testimony and our own video camera system which belies the accusations that we did anything wrong (let alone illegal) to the vehicle or in our interactions with Mr [redacted] .Having said that we value all of our customers and hope to continue our relationship with Mr [redacted] .We ask that this complaint be closed
As we stated in our previous response, we take all complaints very seriously and wish to resolve any complaint in a fair and appropriate manner We certainly understand how a customer can feel frustrated when the vehicle they have purchased gives them issues and those issues cannot be reproduced when the vehicle is being evaluated by a mechanic Nonetheless, any mechanic must be able to replicate an issue in order to even begin to attempt to resolve it.Regardless, based on the information the customer has shared and the issues they described, we feel the current issue the customer is reporting is not related to the customer’s initial complaint they made soon after purchasing their vehicle or the recalls previously issued on the vehicle by the manufacturer or any work we previously completed for the customer; nor is it an issue that would have been covered by the [redacted] Limited Warranty provided with the vehicle when it was purchased We feel we have done everything reasonable to address the customer’s concerns, to treat the customer fairly, and to go above and beyond what is required by the agreements we entered into with the customers when they purchased their vehicle from us That said, we stand by our offer in our response to their Revdex.com complaint to revisit this issue if the issues the customer has reported with their vehicle can be reproduced and evaluated by our mechanics
Initial Business Response / [redacted] (1000, 16, 2015/07/29) */ InstaCredit AutoMart Response to Complaint #XXXXXXX by [redacted] Response Date: 7-27- By: [redacted] InstaCredit AutoMart Compliance Manager InstaCredit Automart offers its customers a Day/1,Mile Limited Powertrain Warranty Plus Specific Systems and a Month/12,Mile Limited Powertrain Warranty under its InstaCare Limited Warranty We regret when any of our customers experience dissatisfaction with their vehicles and strive to remedy any repairs required under warranty coverage as promptly as possible We have been working closely with Mr [redacted] to repair mechanical issues on his vehicleAs a courtesy, we have extended our thirty day warranty coverage to repairs needed on his vehicle We are working to remedy this complaint and we ask that it be closed
We are very sorry to hear that the customer is still not satisfied, especially when we consider that this customer has purchased multiple times from us and that she has been a loyal customer for many years We are making our best efforts to resolve the vibrating steering wheel issue to the customer’s satisfaction As we stated in our response to this complaint that was rejected by the customer, if the customer is still experiencing issues with the items that we have previously addressed, we ask that the customer contact our Service Manager, [redacted] ***, at [redacted] so that he can help ensure the customer is getting the attention required to resolve the issue In light of the customer’s rejection of our written response to her complaint in which she expresses dissatisfaction with the work previously completed, we will have our Service Manager reach out to her directly.Additionally, if the customer will give us the opportunity to fix her vehicle, we would prefer that the customer test drive her vehicle with one of our service managers before the vehicle is released to her to ensure she’s satisfied with the repair We will not require that she sign any documentation to test drive the vehicle with our employee Again, as stated in our previous response, we don’t have any documents, nor do we require customer to sign any documents, that state their vehicle has been “fixed.” We require that they sign a form acknowledging that they have “accepted” their vehicle so that we have written acknowledgment that the customer has taken possession of their vehicle when the vehicle is released to them.Lastly, the “We Owe” agreement stated that we would “check and advise” regarding an “oil change/tune up.” Our service records indicate that we changed the oil in the vehicle miles before the customer purchased and, therefore, the vehicle did not require a fresh oil change Regarding the “tune up”, our technician determined that the throttle body needed to be cleaned in order to “tune up” the vehicle to resolve the rough idle issue The throttle body was cleaned at no charge to the customer
The customer brought her vehicle into service at our Arnold locationAs of December 29th, the customer indicated that she has had her complaints addressed and that her heater is no longer malfunctioningAs a courtesy, we will be willing and able to assist the customer if the customer has any further issues with her vehicleSince we are not aware of any issues currently with the vehicle, we ask that this complaint be closed
Initial Business Response / [redacted] (1000, 7, 2016/01/05) */ We have performed the requested maintenance on Ms [redacted] 's vehicleTo the best of our knowledge, her car is operational to her satisfaction