InstaCredit Automart offers its customers a Day/1,Mile Limited Powertrain Warranty Plus Specific Systems and a Month/12,Mile Limited Powertrain Warranty under its InstaCare Limited WarrantyWe are pleased to report that all warranty repairs have been made to Mr [redacted] 's vehicle and that the vehicle is available for him to pick up at our Fairview Heights location.We ask that this complaint be closed
Complaint: [redacted] I am rejecting this response because: the information provided to from the company is Not TRUE nor is it accurate I can prove that the company has indeed committed fraud with the original documents that they claim that I signed All databases that the company claims to have linked the information regarding a clean title to the vehicle do Not indicate that the vehicle was recalled (which it should) or any issue such as a prior accident does not show within those databasesI asked ***, the salesman if any of these incidents were linked to the Suzuki XLprior purchase [redacted] said, NO, proceeded to sale me the vehicle knowing that a recall was indeed linked to the vehicle Only database that indicates showing of any major vehicle repair was NIHI had not prior knowledge of this organization upon purchase This is the company that I contacted and the representative proved to me that the vehicle was recalled and should not have been sold to me along with the Suzuki dealer whom I contacted afterwards and they verified the same information The vehicle should not have been sold to me I also, contact the original location (StPeters) that I purchased the vehicle who said they had nothing to do with this Yet, later I learned the company does have a great deal to do with this purchase So NO, I do not agree with the response from the company Sincerely, [redacted] [redacted]
Ms [redacted] has been an excellent customer since she purchased her first vehicle from us in February of We never like to hear that customers have any issues with the vehicles they have purchased and we do our best to work with our customers to reach amicable resolutions when they doAs Ms [redacted] references in her complaint, she ran into trouble keeping her account current in May of due to missing work because of the flooding in her area Ms [redacted] ’s account manager attempted to contact her as this was very uncharacteristic of Ms [redacted] When the account manager did not get her messages returned, the account manager made a call to one of Ms [redacted] ’s references that Ms [redacted] provided to us and agreed in writing to let us contact if we could not reach her We regret that Ms [redacted] felt harassed in any way as this was never our intentionWe understand the frustration Ms [redacted] must have been feeling at the time she filed this complaint while having to deal with a flood, missed work, a past due car note payment, and a vehicle that is acting up On 06/26/17, Ms [redacted] traded in the first vehicle she purchased from us and purchased a second vehicle from us, which we financed at a reduced interest rate We hope that with the purchase of the second vehicle from us that we can all move forward and continue the excellent relationship that our company has enjoyed with Ms [redacted]
As of yesterday, January 31, Mr [redacted] drove off our lot in Collinsville, IL with a fully functioning vehicleRepairs were done at no cost to the consumerWe are sorry that he has had issues with his vehicle, we hope that he is now satisfied
Complaint: [redacted] I am rejecting this response because: The problem is still here and I was called by a Rich from there office on 11/28/at 5:pm asking if my car was driving right and I said it was still driving the same my steering wheel is still shaking and the only thing that did was rotate my tiresI have now brought my car in to them times for something they promised to fix from the day I purchased the vehicle on their “WE OWE” sheet and the problem hasn’t been fixedEvery time I go to pick my car up from them they have you sign for the car stating that it’s fix before you even drive the car off the lotYou are not allowed to get your keys until you sign the sheet stating that they fixed the car! I am truly frustrated and haven’t had this car a good three months and the same problem is still thereOnly thing I ask is that they fix what they promised to fix which was on my sheet that they gave meThey also didn’t do a tune up nor oil change which was on the “WE OWE” sheet because they said it didn’t need it even tho when I purchased the car they said it needed one doneThey are taking customers money and promising to honor a sheet stating what they will fix the car and they aren’t fixing itNow times I have taken my car to them and got no resolution at allSo this is fair to take people’s money and promise to do a job right but that’s not what they are givingThis is a scam and it’s sad that I have a car that shakes bad when I drive it, they haven’t honored their word to fix it right as promisedI’m very disppointed ahd would like to file a compliant with “BUYERS BEAWARE” Sincerely, [redacted]
We have investigated the contents of this complaint and have found that they are entirely without merit. We will not get into what the complainant was doing in our dealership other than to say that it was totally unacceptable. Since then, the complainant has modified her contract and we seem to... be on good footing again. We ask that this complaint be closed.
First of all, we would like to thank Mr [redacted] for bringing the issues he was experiencing with our telephone payment system to our attentionSince receiving his complaint we have been working with our payment processing vendor to fix some sporadic problems with our telephone payment processing systemIn the meantime, we have spoken with Mr [redacted] and made him aware that he can make payments by mail, online, or through recurring bank drafts free of charge at any timeWe also would like it noted that we did not charge Mr [redacted] any fees whatsoever for making any of his paymentsWe ask that this complaint be closed
At InstaCredit Automart we take all customer complaints very seriously and wish to resolve any complaint in a fair and appropriate manner After receiving the complaint submitted by Ms [redacted] we thoroughly reviewed her account status and interviewed the employee referenced in her complaint Below is a summary of our findings that are relevant to the complaint she filed.As Ms [redacted] referenced in her complaint, she financed the purchase of a vehicle from us on September 16, As part of her agreement to finance the vehicle, she agreed to keep full coverage insurance on the vehicle until her account balance was paid in full On November 15, we were notified that Ms [redacted] was involved in an accident for which she was responsible On November 25, Ms [redacted] notified us that the vehicle was a total loss and that there was no insurance coverage on the vehicle The last payment we received from Ms [redacted] was on October 24, As of this writing, Ms [redacted] has not satisfied the balance owed on the account Therefore, we are not able to provide her anything that states differently.With regard to Ms [redacted] ’ claim that an employee of InstaCredit Automart “cursed” at her, we strongly contest this unsupported allegation While it is nearly impossible for us to provide evidence that something which never occurred actually did not happen, we can say that [redacted] has been a senior member of our management team for many years, that he conducts himself in an absolutely professional manor at all times, and that we have never received a complaint that he cursed at any anyone, nor have we ever heard him do so
Customer purchased her vehicle on January 28, with 118,miles on it Vehicle was purchased with a limited warranty that covered the engine, transmission and cooling systems for days or 3,miles, whichever occurred firstWe have no record of this customer visiting any of our service departments since she purchased until July 3, On July 3, the vehicle was evaluated by our service department and found to have 130,miles on it At the time, the customer reported that [redacted] had advised her that the engine needed to be replaced Our technicians agreed with the diagnosis by [redacted] and, per the customer’s request, we offered to finance the cost of the repairs for the customerSince receiving the Revdex.com complaint we have attempted numerous times without success to reach the customer in an effort to come to an amicable resolution to the issue As a gesture of goodwill, we are offering to cover 50% of the cost of the repairs required to the vehicle and to finance the remaining 50% of the cost of the repairs for the customer If customer wishes to accept our offer of goodwill, she should contact [redacted] at [redacted] and he will coordinate with her
InstaCredit Automart offers its customers a Day/1,Mile Limited Powertrain Warranty Plus Specific Systems and a Month/12,Mile Limited Powertrain Warranty under its InstaCare Limited WarrantyWe are pleased to report that all warranty repairs have been made to Mr [redacted] 's vehicle and that the vehicle is available for him to pick up at our Fairview Heights location.We ask that this complaint be closed
Complaint: [redacted] I am rejecting this response because: the information provided to from the company is Not TRUE nor is it accurate I can prove that the company has indeed committed fraud with the original documents that they claim that I signed All databases that the company claims to have linked the information regarding a clean title to the vehicle do Not indicate that the vehicle was recalled (which it should) or any issue such as a prior accident does not show within those databasesI asked ***, the salesman if any of these incidents were linked to the Suzuki XLprior purchase [redacted] said, NO, proceeded to sale me the vehicle knowing that a recall was indeed linked to the vehicle Only database that indicates showing of any major vehicle repair was NIHI had not prior knowledge of this organization upon purchase This is the company that I contacted and the representative proved to me that the vehicle was recalled and should not have been sold to me along with the Suzuki dealer whom I contacted afterwards and they verified the same information The vehicle should not have been sold to me I also, contact the original location (StPeters) that I purchased the vehicle who said they had nothing to do with this Yet, later I learned the company does have a great deal to do with this purchase So NO, I do not agree with the response from the company Sincerely, [redacted] [redacted]
Ms [redacted] has been an excellent customer since she purchased her first vehicle from us in February of We never like to hear that customers have any issues with the vehicles they have purchased and we do our best to work with our customers to reach amicable resolutions when they doAs Ms [redacted] references in her complaint, she ran into trouble keeping her account current in May of due to missing work because of the flooding in her area Ms [redacted] ’s account manager attempted to contact her as this was very uncharacteristic of Ms [redacted] When the account manager did not get her messages returned, the account manager made a call to one of Ms [redacted] ’s references that Ms [redacted] provided to us and agreed in writing to let us contact if we could not reach her We regret that Ms [redacted] felt harassed in any way as this was never our intentionWe understand the frustration Ms [redacted] must have been feeling at the time she filed this complaint while having to deal with a flood, missed work, a past due car note payment, and a vehicle that is acting up On 06/26/17, Ms [redacted] traded in the first vehicle she purchased from us and purchased a second vehicle from us, which we financed at a reduced interest rate We hope that with the purchase of the second vehicle from us that we can all move forward and continue the excellent relationship that our company has enjoyed with Ms [redacted]
As of yesterday, January 31, Mr [redacted] drove off our lot in Collinsville, IL with a fully functioning vehicleRepairs were done at no cost to the consumerWe are sorry that he has had issues with his vehicle, we hope that he is now satisfied
Complaint: [redacted] I am rejecting this response because: The problem is still here and I was called by a Rich from there office on 11/28/at 5:pm asking if my car was driving right and I said it was still driving the same my steering wheel is still shaking and the only thing that did was rotate my tiresI have now brought my car in to them times for something they promised to fix from the day I purchased the vehicle on their “WE OWE” sheet and the problem hasn’t been fixedEvery time I go to pick my car up from them they have you sign for the car stating that it’s fix before you even drive the car off the lotYou are not allowed to get your keys until you sign the sheet stating that they fixed the car! I am truly frustrated and haven’t had this car a good three months and the same problem is still thereOnly thing I ask is that they fix what they promised to fix which was on my sheet that they gave meThey also didn’t do a tune up nor oil change which was on the “WE OWE” sheet because they said it didn’t need it even tho when I purchased the car they said it needed one doneThey are taking customers money and promising to honor a sheet stating what they will fix the car and they aren’t fixing itNow times I have taken my car to them and got no resolution at allSo this is fair to take people’s money and promise to do a job right but that’s not what they are givingThis is a scam and it’s sad that I have a car that shakes bad when I drive it, they haven’t honored their word to fix it right as promisedI’m very disppointed ahd would like to file a compliant with “BUYERS BEAWARE” Sincerely, [redacted]
We have investigated the contents of this complaint and have found that they are entirely without merit. We will not get into what the complainant was doing in our dealership other than to say that it was totally unacceptable. Since then, the complainant has modified her contract and we seem to... be on good footing again. We ask that this complaint be closed.
First of all, we would like to thank Mr [redacted] for bringing the issues he was experiencing with our telephone payment system to our attentionSince receiving his complaint we have been working with our payment processing vendor to fix some sporadic problems with our telephone payment processing systemIn the meantime, we have spoken with Mr [redacted] and made him aware that he can make payments by mail, online, or through recurring bank drafts free of charge at any timeWe also would like it noted that we did not charge Mr [redacted] any fees whatsoever for making any of his paymentsWe ask that this complaint be closed
At InstaCredit Automart we take all customer complaints very seriously and wish to resolve any complaint in a fair and appropriate manner After receiving the complaint submitted by Ms [redacted] we thoroughly reviewed her account status and interviewed the employee referenced in her complaint Below is a summary of our findings that are relevant to the complaint she filed.As Ms [redacted] referenced in her complaint, she financed the purchase of a vehicle from us on September 16, As part of her agreement to finance the vehicle, she agreed to keep full coverage insurance on the vehicle until her account balance was paid in full On November 15, we were notified that Ms [redacted] was involved in an accident for which she was responsible On November 25, Ms [redacted] notified us that the vehicle was a total loss and that there was no insurance coverage on the vehicle The last payment we received from Ms [redacted] was on October 24, As of this writing, Ms [redacted] has not satisfied the balance owed on the account Therefore, we are not able to provide her anything that states differently.With regard to Ms [redacted] ’ claim that an employee of InstaCredit Automart “cursed” at her, we strongly contest this unsupported allegation While it is nearly impossible for us to provide evidence that something which never occurred actually did not happen, we can say that [redacted] has been a senior member of our management team for many years, that he conducts himself in an absolutely professional manor at all times, and that we have never received a complaint that he cursed at any anyone, nor have we ever heard him do so
We are happy to report that the customer has a different vehicle and was satisfied with our resolution of his complaint
We have addressed the issues within the complaint and will send in documentation
Customer purchased her vehicle on January 28, with 118,miles on it Vehicle was purchased with a limited warranty that covered the engine, transmission and cooling systems for days or 3,miles, whichever occurred firstWe have no record of this customer visiting any of our service departments since she purchased until July 3, On July 3, the vehicle was evaluated by our service department and found to have 130,miles on it At the time, the customer reported that [redacted] had advised her that the engine needed to be replaced Our technicians agreed with the diagnosis by [redacted] and, per the customer’s request, we offered to finance the cost of the repairs for the customerSince receiving the Revdex.com complaint we have attempted numerous times without success to reach the customer in an effort to come to an amicable resolution to the issue As a gesture of goodwill, we are offering to cover 50% of the cost of the repairs required to the vehicle and to finance the remaining 50% of the cost of the repairs for the customer If customer wishes to accept our offer of goodwill, she should contact [redacted] at [redacted] and he will coordinate with her