Instant Checkmate Inc

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***. As previously mentioned, we are more than willing to remove Mr***’s information from our siteHowever, we do not see any records for the name *** *** in Missouri showing up on Instant CheckmateIf Mr***’s sees his information showing on our site, we ask that he provide us with a screenshot of the page showing his information or the URL to the page so that we can take the necessary steps to have it removed. If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you. Sincerely, Customer Support Instant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***.According to our records, Mr***' account was refunded on 8/13/for the total amount of $(+ 1.99) and posted to his account on 8/19/Please see the attached screen shot of the refunds. Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely,Customer SupportInstant Checkmate

Revdex.com:
Thank you for your efforts.I double-checked Instant Checkmate's website and it looks like my information has, in fact, FINALLY been removed.I greatly appreciate you helping me.Thank you very much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms*** ***, This email is in response to the consumer complaint from Ms*** ***; reference #***.We have received your petition to have Ms***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and
apologize for any inconveniences Ms*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Ms***’s request, her background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Ms*** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Hi ***,We have been following up with *** ***'s complaint via Revdex.com, and we have confirmed that he has been fully refundedHe was refunded on 1/8/in the amount of $There was a slight error in the system that charged him $on 1/but that was immediately refunded, and we have confirmed that he will incur no further chargesI have attached a screenshot showing that both refunds processed (a total of $251.46), but we did not respond to *** *** with the screenshot as we do not wish to post private account information in our public response. Please let me know how we should proceed in helping to close this matter out

DO NOT use Instant Checkmate it is a rip off This company should be shut down I paid $for unlimtited backgorund checks for month All the report stated was name and age of person I was searching, which I already knew this information I did a search for my ex husband and it did not even say he was married at all Rip off I called the company and all they did was offer to cancel my subscription They should have refunded my money since I open and closed my account in less than hour

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here are the Paypal transaction IDs:*** If this is not sufficient, I will be escalating this case elsewhere
Regards,
*** ***

51); vertical-align: baseline; white-space: pre-wrap;">Dear *** *** ***,
This email is in response to the consumer complaint from *** *** ***; reference #***We have received your petition to have *** *** information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and apologize for any inconveniences *** *** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record."
We ask that *** *** please send us the following information as it appears on Instantcheckmate.com so that we may locate the correct report:
First Name, Last Name
Date Of Birth/Age
City, State, Zip Code
Possible Relatives
Additional Locations
If *** *** prefers to call or email us directly to ensure her privacy, she can reach us at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist with the matterSincerely,
Customer Support
Instant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***.We have received your petition to have Mr***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and
apologize for any inconveniences Mr*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Mr***’s request, his background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Mr*** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-***-***-*** or via email at ***@instantcheckmate.comWe are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear *** *** ***, This email is in response to the consumer complaint from *** *** ***; reference #***We have received the complaint via the Revdex.com regarding the cancellation and desired refund of *** *** account with Instant CheckmateWe
would first like to apologize for any inconveniences *** *** has experienced with Instant Checkmate Unfortunately, given the information provided by *** ***, we have been unable to locate this account with InstantCheckmate.com In order to further investigate, and ultimately resolve this matter, we will need additional information regarding the accountUntil we are able to locate the account, we will be unable to provide assistance.In order for us to locate the account, we will need the following information:The first and last name used when signing up for the accountThe email address used when signing up for the accountThe first and last numbers of the card used when signing up for the account Instant Checkmate apologizes for any confusion that *** *** may have been encountered regarding our policies and billing planIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***.Per a separate Revdex.com complaint, reference #***, this sex offender record has already been removed from the Instant Checkmate websiteIf Mr*** is seeing his
background report on our site, we ask that he please submit the following information as it appears on Instantcheckmate.com: First Name, Last Name Date Of Birth/AgeCity, State, Zip Code Possible Relatives Additional Locations If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

June
12,
sans-serif;">
Revdex.com
Viewridge AveSuite
San
Diego CA
Re: Revdex.com Complaint Case # ***
Dear
Ms*** ***,
This
email is in response to the consumer complaint from *** *** on June 11, 2014.
Our records show on May 19,
2014, Ms*** chose the option
to purchase a Premium UpgradeIn order to complete
the process, Ms*** had to agree to the $
charge by selecting “Continue, yes I want the premium report” button at the
bottom of the pageThe option to cancel and avoid purchasing the Premium
Upgrade is also available on the opposite side of the continue button
The
information of the Premium Reports May include:
Civil Judgments
Old Phone Numbers
Foreclosures
Corporate Affiliations
Email Addresses
Issued SSN
Water Crafts Owned
UCC Filings
Phone Numbers
Properties Owned
Voter Registration
Florida Accidents
Professional Licenses
Hunting/Fishing Permits
Weapons Permits
Aircraft Owned
Sexual Offenses
Neighbors
Business Associates
And Much More!
A One time Charge of
$will be applied to the credit card on fileYou will have access to the
available premium data on the PERSON searched as soon as you click the
“Continue” buttonYou will be able to view this data as long as you are an
active member
Instantcheckmate.com
compiles reports from millions of public records including information provided
by state and local governmentsAll of the information contained in our reports
is part of what is referred to as the "public record."
Disclaimer of
Warranties
A)
Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE
SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE,
THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND
"AS AVAILABLE" BASIS
B)
Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY
REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL
OPERATE ERROR FREE, OR IN AN
UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES
WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY
PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES
TO THE SITE OR SERVICES
C)
Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE
MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS,
ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE
EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT
ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE
CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate
Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY
OF SUCH INFORMATION
D)
Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR
USE OUTSIDE THE UNITED STATES
E)
Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED
WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS,
OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE
SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE,
MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT
We are sorry to hear that Ms*** was not satisfied with our
servicesMs***’s account has been cancelled
and she will not incur any future chargesShe has been refunded $Please allow 3-business days
for this refund to process.
Instant Checkmate apologizes for any confusion Ms*** encountered regarding our policies. Since the concerns mentioned in her complaint
have been addressed, we therefore consider this matter closed. If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
###-###-####
Sincerely,
Customer Support
Instant Checkmate

May 13,
Revdex.com
"">
Viewridge AveSuite
San Diego CA 92123
Re:
Revdex.com Complaint Case # ***
Dear Mr***,
This email is in response to the consumer
complaint from Mr*** *** dated May 13, reference number ***
Our records show on April 29, 2013, Mr***
enrolled in the Instant Checkmate $Trial membership program by entering his
personal information and credit card information. In order to complete the enrollment process, Mr
*** had to check a box to agree to Instant Checkmate's Terms and
Conditions. Instant Checkmate's Terms
and Conditions clearly state the following information:
The use of this website is subject to the
following terms of use:
$Trial Membership
If you selected a trial membership, you will be billed
$immediately upon enrollment of the trialYour 5-day, $trial will
expire in daysUpon the expiration of the 5-day trial period, you will be
automatically enrolled in a monthly membership and billed $immediately
and $every month thereafter, unless you cancel.
You may cancel your membership, including any trial or
nonstandard membership at any time by calling our customer support line at
1-866-490-between 5am - 10pm Pacific Standard Time (days a week) to
speak with one of our Customer Service RepresentativesAny cancellation
request will cancel your upcoming bill
Our number one goal at Instant Checkmate is customer
satisfactionIf you are ever not satisfied with our services, feel free to
call one of our excellent customer support staff between the hours of 5am and
10pm PST seven days a week, or between 6am and 2pm PST on holidays, and we will
work to resolve your issueRefunds are handled on a case by case basis with
the ultimate goal of complete customer satisfaction
We did not hear from Mr*** until he contacted us via email to cancel his account on May 12, We are sorry to hear that Mr*** was not
satisfied with our servicesAs a gesture of goodwill, Mr*** has been honored with a refund in the amount of $Please allow 3-business days for this to be reflected back on to the account Mr***’s Instant Checkmate account has
been cancelled and he will not incur any further charges.
Instant Checkmate apologizes for any
confusion Mr*** encountered regarding our policies and billing plan. Since he has been provided a refund and the
concerns mentioned in his complaint have been addressed, we therefore consider
this matter closed. If you have any
questions regarding the foregoing, please do not hesitate to contact Customer
Support at ***
Sincerely,
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

pre-wrap;">Dear *** *** ***,
This email is in response to the consumer complaint from *** *** ***n; reference #***We request that *** *** please read this response in full, as we have provided important refund information at the bottom
Our records show that *** *** signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
2) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three standard Membership PlansAll Membership Plans are billed up front for the entire term selectedStandard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancelStandard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancelStandard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancelIf your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selectedb) $Trial Membership
If you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership PlanIf you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $immediately and $approximately every thirty (30) days thereafter, unless and until you cancelc) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligationIf you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enrolld) Negative Option
BY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNTIN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED
e) Current Pricing and Price Modification
For the most up-to-date pricing and Membership Plan descriptions, please go to http://www.instantcheckmate.comWe reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honoredf) Cancellation Policy
You may cancel any Membership Plan at any time by going to http://www.instantcheckmate.com/cancel or by calling our customer support line at 1-800-222-to speak with one of our Customer Service RepresentativesWe're open 24/(Holiday hours may vary)Any cancellation request will ensure you are not billed furtherg) Refund Policy
Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at 1-800-222-8985, and we will work to resolve your issueWe're open hours a day, seven days a week (Holiday hours may vary)Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfactionh) Taxes
All orders are subject to applicable taxes in the states where the member residesi) Discounts and Promotions
Any applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your orderj) Billing Errors
If you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at 1-800-222-immediately to notify us of such errork) Reversals and Chargebacks
Instant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as suchInstant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigateBe advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership PlansWe apologize that *** *** was not satisfied with our servicesAs a gesture of goodwill, *** *** has been issued a refund in the amount of $25.85, as per the request in the original complaintThis refund has been credited back to the *** account that was used to enroll in our services, and no further charges will be incurred
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,
Customer Support
Instant Checkmate

Dear Ms*** *** This email is in response to the consumer complaint from Mr*** ***; reference #***We request that he please read this response in full, as we have provided important refund information at the bottomOur records show that Mr*** signed up for an Instant
Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:1) Billing and Servicesa) Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected.For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected.b) $Trial MembershipIf You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll.d) Cancellation PolicyYou may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line hours a day, days a week to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill.e) Refund PolicyOur number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff hours a day, days a week, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction.We apologize that Mr*** was not satisfied with our servicesAs a gesture of goodwill, he has been issued a refund in the amount of $47.71, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

March 18,
class="MsoNormal" "margin-bottom: 0.0001pt; text-align: justify;">
Revdex.com
Viewridge AveSuite
San Diego CA
Re: Revdex.com
Complaint Case # ***
Dear Ms***,
This email is in response to the
consumer complaint from Mr*** *** dated March
14, reference number ***
Our records show on March 14, 2014, Mr*** enrolled in the Instant Checkmate
monthly membership program by entering his personal information and credit card
information. In order to complete the
enrollment process, Mr*** had
to check a box to agree to Instant Checkmate’s Terms and Conditions. Instant Checkmate’s Terms and Conditions
clearly state the following information:
The use of this website is subject to the
following terms of use:
Standard Membership Plans
Instant
Checkmate offers three basic membership plansAll membership plans are billed
up front for the entire term selected
For a
standard 1-month membership, you will be billed $immediately upon purchase
and $every month thereafter, unless you cancel. If a Your payment for a full term is declined
due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at
the rate you selected
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at 1-866-490-between 5am - 10pm
Pacific Standard Time (days a week) to speak with one of our Customer Service
RepresentativesAny cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is
customer satisfactionIf you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issueRefunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction
We are sorry to hear that Mr*** was not satisfied with our
services. Mr*** has been provided with a full refund of
$24.85, which is the total amount paid to Instant Checkmate by Mr***.
Mr***’s
Instant Checkmate account has been cancelled and he will not incur any further
charges
Instant Checkmate apologizes for any
confusion Mr***
encountered regarding our policies and billing plan. Since Mr*** has
been provided a full refund and the concerns mentioned in Mr***’s complaint have been addressed, we
therefore consider this matter closed.
If you have any questions regarding the foregoing, please do not
hesitate to contact Customer Support at 1-866-490-
Sincerely,
Customer Support
Instant Checkmate

Dear *** *** ***,This email is in response to the consumer complaint from *** *** ***; reference #***.Our records show that *** *** signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete
the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing terms.We apologize that *** *** had a difficult time canceling her account*** *** has been issued a full refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate