Instant Checkmate Inc

February 28,
sans-serif;">
Revdex.com
Viewridge AveSuite
San Diego CA
Re: Revdex.com Complaint Case # ***
Dear *** ***,
This email is in response to the consumer complaint from Mr*** *** dated February 26, reference
number # ***
Instant Checkmate.com compiles reports from millions of
public records including information provided by state and local governments
All of the information contained in our reports is part of what is referred to
as the "public record."
8) Disclaimer of Warranties
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF
INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE
SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE
RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES
WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES
WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES
ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED
TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF
THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE
Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY
INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS
ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION
AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION
TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE
SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS
APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY
DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY,
TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT
We
are sorry to hear that Mr*** was not satisfied with our services Mr***’s account has been cancelled, and he will not
incur any future chargesHe has been refunded a total of $22.86, which is the
total amount that Mr*** has paid to Instant CheckmatePlease allow
3-business days for this refund to process
Instant
Checkmate apologizes for any confusion Mr*** encountered regarding our policies. Since the concerns mentioned in his complaint
have been addressed, we therefore consider this matter closed. If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
1-866-490-
Sincerely,
Customer
Support
Instant
Checkmate

June
19,
Revdex.com
Viewridge AveSuite
San
Diego CA
Re: Revdex.com Complaint Case # ***
Dear
Ms*** ***,
This
email is in response to the consumer complaint from Ms*** *** on June 17, 2014. Instant
Checkmate apologizes for any confusion encountered regarding our servicesAs
it states in our Disclaimer, which is located at the bottom of each page on our
site, the information we provide may not be used to make decisions about
consumer credit, employment, insurance, tenant screening, or any other purpose
that would require FCRA complianceInstant Checkmate does not provide consumer
reports and is not a consumer reporting agency(These terms have special
meanings under the Fair Credit Reporting Act, USC et seq.,
("FCRA"), which are incorporated herein by reference.) The
information available on our website may not be 100% accurate, complete, or up
to date, so do not use it as a substitute for your own due diligence,
especially if you have concerns about a person's criminal historyInstant
Checkmate does not make any representation or warranty about the character or
the integrity of the person, business, or entity about which you inquire, or
the information available through our website. After
verifying in our system, we have been unable to locate any cancellation requests
from the following email addresses: *** or ***@gmail.com. Despite
the previously mentioned stipulations, we understand that our customer was not satisfied
We have received authorization to grant a full refund of $Please allow to business days for
the refund to post back to the customer’s accountEffective immediately,
the account has been cancelled; the
date of last bill was May 25, 2014, the customer will incur no further charges. Since
the concerns mentioned in her complaint have been addressed, we therefore
consider this matter closed. If you have
any questions regarding the foregoing, please do not hesitate to contact
Customer Support at 1-866-490-5980. Sincerely,Customer
SupportInstant
Checkmate

Dear *** *** ***, This email is in response to the consumer complaint from *** *** ***; reference #***We would first like to apologize for any inconveniences *** *** has experienced with Instant CheckmateWe strive to provide great customer service, and we will look into why
we were unable to locate her account when she first contacted usWe have located two accounts under *** ***’s information, and per her original request, we have refunded them in fullThe account under *** has been cancelled and fully refunded in the amount of $A second account under *** has also been cancelled and fully refunded in the amount of $While these refunds were issued immediately, please allow to business days for the refunds to process back to the accountUnfortunately, given the information provided by *** ***, we have been unable to locate her third account with InstantCheckmate.com In order to further investigate, and ultimately resolve this matter, we will need additional information regarding the accountUntil we are able to locate the account, we will be unable to provide assistance.In order for us to locate the account, we will need the following information:The first and last name used when signing up for the accountThe email address used when signing up for the accountThe first and last numbers of the card used when signing up for the accountIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

April 25,
Revdex.com
"">
Viewridge AveSuite
San Diego CA 92123
Re:
Revdex.com Complaint Case # ***
Dear Mr***,
This email is in response to the consumer
complaint from Ms*** *** *** dated
April 24, reference number ***
Our records show on October 9, 2013, Ms***
enrolled in the Instant Checkmate $Trial membership program by entering her
personal information and credit card information. In order to complete the enrollment process, Ms
*** to check a box to agree to Instant Checkmate's Terms and
Conditions. Instant Checkmate's Terms
and Conditions clearly state the following information:
The use of this website is subject to the
following terms of use:
$Trial Membership
If you selected a trial membership, you will be billed
$immediately upon enrollment of the trialYour 5-day, $trial will
expire in daysUpon the expiration of the 5-day trial period, you will be
automatically enrolled in a monthly membership and billed $immediately
and $every month thereafter, unless you cancel.
You may cancel your membership, including any trial or
nonstandard membership at any time by calling our customer support line at *** between 5am - 10pm Pacific Standard Time (days a week) to
speak with one of our Customer Service RepresentativesAny cancellation
request will cancel your upcoming bill
Our number one goal at Instant Checkmate is customer
satisfactionIf you are ever not satisfied with our services, feel free to
call one of our excellent customer support staff between the hours of 5am and
10pm PST seven days a week, or between 6am and 2pm PST on holidays, and we will
work to resolve your issueRefunds are handled on a case by case basis with the
ultimate goal of complete customer satisfaction
We are sorry to hear that Ms*** was not
satisfied with our servicesAs a gesture of goodwill, Ms*** has been honored with a refund in the amount of $60.26, which
is the full amount that she paid for our servicesMs***’s Instant
Checkmate account has been cancelled and she will not incur any further
charges
Instant Checkmate apologizes for any
confusion Ms*** encountered regarding our policies and billing plan. Since she has been provided a refund and the
concerns mentioned in their complaint have been addressed, we therefore
consider this matter closed. If you have
any questions regarding the foregoing, please do not hesitate to contact
Customer Support at ***.
Sincerely,
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHere are the details you asked for to proceed: the account name is *** ***Email is *** (if that for some reason does not work, try ***)I did not use a card, I used paypal which is under the email ***
Regards,
*** ***

Dear MsGabrielle Almond, This email is in response to the consumer complaint from *** *** ***l; reference #***Again, we’d like to apologize to *** *** for any confusion regarding our policiesAs previously mentioned, *** ***’s email address was removed from our email marketing listIf *** *** has any other questions or concerns regarding our policies, please do not hesitate to contact Customer Support at ***.Sincerely,Customer SupportInstant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***.We have received your petition to have Mr***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's
privacy and apologize for any inconveniences Mr*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." We are unable to locate a report on our site that matches the personal information provided by Mr*** in his original Revdex.com complaintIf he is still seeing his information on our website, we kindly ask Mr*** to provide us with a screenshot and the URL of where he is seeing his information so that we may further investigate the issue.If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***We request that Mr*** please read this response in full, as we have provided important refund information at the bottomFirst off, we want to thank Mr*** for providing us with the requested informationOur records show that Mr*** signed up for an Instant Checkmate membership by entering his personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the *** Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s *** termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:2) *** and Servicesa) Standard Membership PlansInstant Checkmate offers three standard Membership PlansAll Membership Plans are *** up front for the entire term selected.Standard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be ***ed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be ***ed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be ***ed $immediately upon purchase and $every month thereafter, unless and until you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to *** in monthly installments based on the monthly rates associated with the Membership Plan you selected.We apologize that Mr*** was not satisfied with our servicesAs a gesture of goodwill, Mr*** has been issued a refund in the amount of $654.85, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms*** ***,
This email is in response to the consumer complaint from Mr*** ***; reference #***We request that Mr*** please read this response in its entirety, as we have included important refund information at the bottom
Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record."
We do apologize for any confusion Mr*** may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us
We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:
DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of Use
Disclaimer of Warranties
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT
We apologize that Mr*** was not satisfied with our services, and he has been issued a refund in the amount of $24.85, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####
Sincerely,
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is very satisfactory to me. I was very impressed by how quickly the company responded after I sent you my complaint.I do the the company should shift from opt-out for consumer transactions. I suspect few individuals need or want personal history reports on a frequent and ongoing basis. Maybe offer a one time use at a higher price, with an option to oat a lower price.Thanks for your help on this Regards,
*** ***

April 24,
sans-serif;">
Revdex.com
Viewridge AveSuite 200
San Diego CA 92123
Re: Revdex.com
Complaint Case # ***
Dear *** ***
This email is in response to the consumer complaint from *** *** *** dated April 24, 2014; reference number ***
Our
records show that on August 8, 2013* *** *** enrolled
in the Instant Checkmate monthly membership program by entering his personal
information and credit card information.
In order to complete the enrollment process, *** ***s had to check a box to agree to Instant Checkmate’s Terms and
Conditions. Instant Checkmate’s Terms
and Conditions clearly state the following information:
The
use of this website is subject to the following terms of use:
Standard
Membership Plans
Instant
Checkmate offers three basic membership plansAll membership plans are billed
up front for the entire term selected
For a
standard 1-month membership, you will be billed $immediately upon purchase
and $every month thereafter, unless you cancel. If your payment for a full term is declined
due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at
the rate you selected
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at 1-866-490-between 5am - 10pm
Pacific Standard Time (days a week) to speak with one of our Customer Service
RepresentativesAny cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is
customer satisfactionIf you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issueRefunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction
We
have no record of cancellation from *** *** until the call he placed on April
18, We are sorry to hear that *** *** was
not satisfied with our services*** *** has
been honored a refund in the amount of $which is the total amount that he
paid for the services*** ***’ Instant
Checkmate account has been cancelled, and he will not incur any further
charges
Instant
Checkmate apologizes for any confusion *** *** encountered
regarding our policies and billing plan.
He has been provided a full refund and
the concerns mentioned in his complaint have been addressed, we therefore
consider this matter closed. If you have
any questions regarding the foregoing, please do not hesitate to contact
Customer Support at 1-866-490-
Sincerely,
Customer
Support
Instant
Checkmate

Dear Ms*** ***,This email is in response to the consumer rejection from Ms*** ***; reference #***We would like to thank Ms*** for providing the credit card information needed to refund her accountWe have issued a full refund of $456.78, and no further charges will be incurredIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Last numbers of card: ***
name and address:
*** ***
*** *** ***
*** *** ** ***
email address: ***

check mate manager was very rude and inpatient

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Checkmate has said they have credited my account in the amount of $I have payments of $refunded in the amount of $An additional $should be credited, since this is what Checkmate said they have doneThe charge of $has been taken out of my account for over a yearI believe this purchase was in October or early November of At the very least if the refund was a for only one year then my refund should be no less than $total
Regards,
*** ***

March 14,
sans-serif;">
Revdex.com
Viewridge AveSuite
San Diego CA
Re: Revdex.com Complaint Case # ***
Dear Ms***,
This email is in response to the consumer complaint from Ms*** *** dated
March 14, 2014; reference number # ***
Instant Checkmate.com compiles reports from millions of
public records including information provided by state and local governments
All of the information contained in our reports is part of what is referred to
as the "public record."
8) Disclaimer of Warranties
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF
INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE
SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR
SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES
WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES
WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES
ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED
TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF
THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE
Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY
INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS
ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION
AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION
TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE
SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS
APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY
DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY,
TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT
We
are sorry to hear that Ms*** was not satisfied
with our services Ms***’s account has been
cancelled, and she will not incur any future chargesShe has been honored a
refund of $44.84, which is the total amount that Ms
*** has paid to Instant CheckmatePlease allow 3-business days for
this refund to process
Instant
Checkmate apologizes for any confusion Ms***
encountered regarding our policies.
Since the concerns mentioned in her complaint have been addressed, we
therefore consider this matter closed.
If you have any questions regarding the foregoing, please do not
hesitate to contact Customer Support at 1-866-490-
Sincerely,
Customer
Support
Instant
Checkmate

Dear Ms*** *** This email is in response to the consumer complaint from Ms*** ***; reference #***We have received the complaint via the Revdex.com regarding the desired refund of Ms***’s account with Instant CheckmateWe would first like to apologize for any
inconveniences Ms*** has experienced with Instant Checkmate Unfortunately, given the information provided by Ms***, we have been unable to locate this account with InstantCheckmate.com In order to further investigate, and ultimately resolve this matter, we will need additional information regarding the accountUntil we are able to locate the account, we will be unable to provide assistance.In order for us to locate the account, we will need the following information:The first and last name used when signing up for the accountThe email address used when signing up for the accountThe first and last numbers of the card used when signing up for the account Instant Checkmate apologizes for any inconveniences that Ms*** may have experiencedIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

I'm very disappointed in this company that has charged me for a search that didn't release the information I was promisedThe information was not helpful, and it wasn't anything close to the detailed information that they said would be disclosedI immediately cancelled my paid membership with a company that I felt was dishonestDon't waste your time or money with these people for the same information that you are able to find on your own with a little time and searching in public record you can gather the same amount of information that they provide you! They are taking full advantage of people and making a ton of money off them! They give you tiny bits of information and then they charge you $to get a PDF file and to get the rest of the information that they said that they would disclose in the initial membership fee will cost an additional $ I can't believe that they still are up and running as a company! You guys should be ashamed of yourselves!

March 12,
sans-serif;">
RevDex.com
Viewridge AveSuite
San Diego CA
Re: Revdex.com Complaint Case # ***
Dear *** ***,
This email is in response to the
consumer complaint from Mr*** ***; dated March 8, 2014, reference
number ***
The reasons we ask for an email address is so that we can
send you a confirmation once your request is taken care ofFor example, when I
entered “*** *** ** **”,
there were resultsWe need additional information to fulfill the request
Instant Checkmate respects each individual’s privacy and would be more
than happy to accommodate your request
Instant Checkmate.com compiles reports from millions of public records
including information provided by state and local governmentsAll of the
information contained in our reports is part of what is referred to as the
“public record.”
Additionally, the disclaimer on our website clearly states the following
information:
Disclaimer of Warranties
a)
Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE
SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE,
THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND
"AS AVAILABLE" BASIS
b)
Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY
REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE
ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN
THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE
COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO
PROVIDE ANY UPDATES TO THE SITE OR SERVICES
c)
Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE
MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS,
ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE
EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT
ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE
CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate
Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY
OF SUCH INFORMATION
d)
Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR
USE OUTSIDE THE UNITED STATES
e)
Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED
WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS,
COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE
USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE,
MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT
Instant
Checkmate offers two options to remove your information from our website:
Option
Send your
opt-out request email to our office to be opted out within 3-days at no
cost to [email protected]
Option
Send your
opt-out request by mail to our office to be opted out within 2-weeks at no
cost
Send your
request to:
Instant
Checkmate
Attn: Opt
Out
S Valley View Blvd
Las Vegas, NV
Provide
the following information for the person you want to opt out as it appears on the site:
1 First Name
2 Last Name
3 Date of Birth/Age
4 City
5 State
6 Zip Code
Please also include any additional
information viewed on the website such as Possible Relatives or Additional
Locations
Instant Checkmate.com compiles reports from millions of
public records including information provided by state and local governments
All of the information contained in our reports is part of what is referred to
as the "public record."
8) Disclaimer of Warranties
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF
INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE
SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR
SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES
WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES
WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES
ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED
TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF
THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE
Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY
INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS
ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION
AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION
TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE
SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS
APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY
DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY,
TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT
We
are sorry to hear that Mr*** was not satisfied with our
services Mr***’s account
has been cancelled, and he will not incur any future chargesHe has been
refunded a total of $22.86, which is the total amount that MsMr*** has paid to Instant CheckmatePlease allow
3-business days for this refund to process
Instant
Checkmate apologizes for any confusion Mr***
encountered regarding our policies.
Since the concerns mentioned in Mr***
complaint have been addressed, we therefore consider this matter closed. If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
1-866-490-
Sincerely,
Customer
Support
Instant
Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowInstant Checkmate says that they "[take] every reasonable precaution to ensure that all data associated with each request is suppressed." I don't want my data suppressed in their systemI want it ERASEDIt should never have been compiled in the first place because I never gave them permission to do soAnd I sure as hell never will, knowing they display it publiclyTo ease the process here is my record as they have it listed(I am not confirming which of this information is correct or not.)First Name, Last Name: *** * ***Date Of Birth/Age: ** City, State, Zip Code: *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Possible Relatives: *** * *** *** * *** *** * *** *** * ***Additional Locations
Regards,
*** *