Institute For Vibrant Living

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, I will consider this complaint resolved. As long as they discontinue the auto-ship and to also never contact me via my email as stated in our telephone conversation.. She also provided me with the information I was originally seeking which was my delivery date.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution of $80.97 would be satisfactory to me.  The order was placed via email.  I will wait  for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

G[redacted]

Thank you for bringing Mr. [redacted]' complaint to our attention.  Our records indicate that he was refunded in the amount of $39.99 on 3/4/2014 to the MasterCard he used to make his purchase.  The amount refunded is in line with our return policy of 100% of the product price.  We clearly...

state in our return policy that shipping charges are not refundable.  I hope this satisfies Mr. [redacted].

Once again thank you,

Respectfully,

Director of Operations

Institute for Vibrant Living

Hello,
 
I am happy to announce that Ms. [redacted] is satisfied with the assistance we provided her once you brought her concern to our attention.  She has been refunded in the form of a company check in the amount of $89.97.  Should Ms. [redacted] continue to have...

concerns she can call our corporate office at [redacted] and ask for me directly. 
Respectfully submitted,
Patrick H[redacted]
Director of Operations
Institute for Vibrant Living

I ordered a big supply of the Ruby Red juice mix and unfortunately was not able to use the product because of acid reflux problems when I tried to drink it. It just did not work for my system. I returned the product and did get my money returned to me. I was told to return the product as cheaply as possible, but have learned from past experience to send a return shipment registered mail. This way you know if it is received and when it arrived, since upon delivery they need to sign for it and you have the UPS record. I did have to wait the 30 days before I had my money credited back to my card. I am very pleased their promise to return my funds was kept. Thank You IVS.

Thank you for bringing the [redacted]'s concerns and complaint to my attention.  Upon receiving your correspondence pertaining to complaint ID# 10812561, I discussed the situation with our Call Center Manager, Pennie G[redacted].  Once Ms. G[redacted] was able to discuss the situation with Mrs. [redacted]...

we took the following actions:On September 17, 2015, we issued Company Check# 30060 in the amount of $283.16.  This amount not only covered the purchase price of the products we sold the [redacted]s but also the interest their credit card company charged them for this transaction. This check was send by Fed Ex Overnight and the [redacted]s should receive the check today.We also made arrangements for Fed Ex to pick up the product in question from the [redacted]s at our expense.These actions should satisfy the [redacted]s and address any concern they should have with our Company.  Should that not be the case, please feel free to contact me at 928-567-5175 ext. 119.  Or by email: [email protected] .Respectfully,Patrick H[redacted]Director of OperationsInstitute for Vibrant Living928-567-5175 x 119

IN RE: Complaint ID# [redacted]Thank you for bringing Mr. [redacted]' complaint to my attention.  Our company unanimously aims for every customer to be 100% satisfied.  It looks like we missed our goal in this instance. Upon researching the situation from the beginning, I...

discovered that Mr. [redacted]' reshipped order was processed this morning and will leave our warehouse in route to him today.  Should Mr. [redacted] not receive his order by Monday, 6/29/2015, I would appreciate it if he contacted me directly at: [redacted]

 [redacted]Respectfully,[redacted]Director of Operations NaturMed Inc. dba Institute for Vibrant Living[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom It May Concern,Thank you for bringing Ms. [redacted] "complaint" to our attention.  I am happy to announce that we have refunded Ms. [redacted] fully ($127.96 on 8/10/2015) and made arrangements for her to keep the product in question.  Our Customer Service Supervisor, [redacted]...

[redacted] assures me Ms. [redacted] is completely satisfied with the measures we have taken to rectify this situation. Although we do have a recording of Ms. [redacted] authorizing enrollment to our continuity program, a year has gone by since her authorization was given so it is very understandable that she does not recall authorizing her participation in this "autoship" program.  We have also cancelled her subscription to avoid this issue in the future.  If for any reason someone from your office (or Ms. [redacted]) should need to reach me, I can be reached by phone at ###-###-#### or by email at [redacted] .Once again thank you for all you do to protect businesses and consumers alike.Respectfully,[redacted]Director of OperationsInstitute for Vibrant Living

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To Whom it May Concern,
I want to thank you for bringing Mr. [redacted]'s issue to our attention.  I had a member of our Customer Service Leadership group contact Mr. [redacted] to ensure all of his concerns were addressed.  I am happy to report that the resolutions we offered Mr....

[redacted] were completely satisfactory to him.We have refunded him in the amount of $139.98 and documented his other concerns.  Should you need any additional information from us pertaining to Mr. [redacted]'s concerns / complaint, please fell free to reach out to me directly at 928-567-5175
Respectfully,
Patrick H[redacted]
Director of Operations
Institute for Vibrant Living

Thank you for bringing Ms. [redacted] complaint to our attention.  Before receiving the formal complaint this morning, we researched this issued based on a review Ms.[redacted] submitted for our business on the Revdex.com's website.The outcome of our investigation, which included listening to a recording...

of the entire conversation between Ms. [redacted] and our representative, was confirmation that Ms. [redacted] was enrolled in our continuity program without her knowledge.For this I sincerely apologize.  This is not how we do business normally and I am completely disappointed in actions of this representative who has been disciplined and reprimanded.I can assure you that if Ms. [redacted] is not completely satisfied with the actions taken by our customer service department to date, she will be by day's end.  If for any reason she continues to feel as if her complaint/concern has not been addressed adequately, I request that she contact me directly at ###-###-#### or via email at  [redacted] .Once again I assure you that the Institute for Vibrant Living is not in the habit of enrolling consumers in autoship programs without full consent and when it does happen (regrettably it has happened in the past) we take it very seriously and move quickly to correct our error.Respectfully,[redacted]Director of OperationsInstitute for Vibrant Living###-###-####

To Whom It May Concern,

Thank you for bringing Mr. [redacted]'s complaint to my attention.  I have researched this issue thoroughly and have come to the same conclusion as Mr. [redacted].  He has been refunded for one order but not the other.  I am immediately going to...

speak with both my customer service team and our accounting department.  The bottom line is I will see to it that Mr. [redacted] is refunded an additional $39.99 today.  

And to you Mr. [redacted], I want to express my sincere apologies to you for all the inconvenience.  Should you have questions in the future, please feel free to call or email me directly.

Respectfully,

Director of Operations

Institute for Vibrant Living

IVL has said that they did not receive the package when I filed my original complaint! It was not the truth! UPS tracking information proves that it was delivered and signed for by Ayala in the receiving department on 5/13/16. I shipped it on 05/09/16 from UPS in Augusta Ga. UPS Tracking number [redacted]

Review: We placed an order with them online and the next month we had other companies using the same credit card information that we had given them. The other companies were all out of state and this company was the only one we had given the information to. They either sold the information to another companies, have other branch companies that used the information or had a breach in their security so that other companies got our information. In any of these scenarios, we are the innocent party and yet we have lost a substantial income through their negligence. I have tried to reach the other companies but they seem to be ghosts. No phone numbers work nor do the online names or addresses. I hope you can help us get some satisfaction, as we are both retired and any loss of income hurts.Desired Settlement: We want them to reimburse us for the monies we lost in this awful situation they have put us in threw their negligence. We have tried to communicate with the other companies but their phone numbers are disconnected or not working. When looking them up they don't seem to exist. I would hope this company did NOT sell our information because than I suppose a crime has been committed. They would owe us $879.30. Thank you in advance for your assistance in this matter.

Business

Response:

Hello,Thank you so much for bringing Mr. [redacted] complaint / concerns to our attention. We have conducted an extensive investigation into this matter. Here are the results of that investigation: Mr. [redacted] was mistaken when he stated he purchased from us on our website on 3/6/2015. Our call recording system confirmed that Mr. [redacted] actually called into our call center on 2/27/2015 and placed his order with the assistance of one of our customer care specialists. Considering the time that has gone by since the "incident" it is understandable to get the dates confused. He also stated in his complaint that he contacted us on 1/12/2016 to discuss this incident. According to our phone records, Mr. [redacted] has only called us once. That was the day he called in to make his purchase. (2/27/2015)We are extremely saddened that Mr. [redacted] has fallen victim to internet fraud but he has never provided us with personal information on our website so his visiting our website cannot be the cause of these problems.We do have a 100% Lifetime Money Back Guarantee so we are happy to refund the the $80.97 Mr. [redacted] spent with us back on 2/27/2015 because apparently he was not satisfied with his experience with our company. However, we handle all customer personal information with the utmost care, exceeding Payment Card Industry (PCI) compliance and we will not be refunding any additional monies he may have lost to these other, now defunct, companies. Should Mr. [redacted] wish a refund of the $80.97 he spent with us, please have him call 8[redacted] and ask for Kate. She will be happy to arrange a refund of the abovementioned $80.97.Respectfully,Patrick H[redacted]Director of Operations - Institute for Vibrant Living[redacted]t - [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution of $80.97 would be satisfactory to me. The order was placed via email. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

G[redacted]

I called to place an order, but was put on hold 6 times. The first time there were 6 calls ahead and no one ever came back to the phone. I called 2nd. time and was told there we're 3 calls ahead, and no one came back to the phone. I called four more times before I wasn't told 1 had callers ahead. When I did get someone, I asked if they we're that busy all the time and he didn't respond. I will never call them again.

I think this is a scam by using unfair business practices. Upon ordering for the first time I asked how long I had to try the product before the automatic order would be charged to my card and sent to me. I was told I had 18 days from receiving the product to try it and then a quarterly shipment would be sent. I specifically asked how much time I would have to test the product because I didn't want there to be a misunderstanding on this. I was assured that I would have 18 days from receipt of the product before any charges to my credit card would be made. I ordered my product on 8/26 and didn't receive the order until 9/11 and they had already billed my credit card for a 3 month supply and there had been no opportunity to even try the product. When I called IVL customer service about this they told me I was wrong and I explained that I had been misled by sales person and that I had specifically asked for the amount of time I would have to test it and I was told directly 18 days after receipt. I told them I would return the product unopened and I wanted a complete refund including shipping as I had been misled by their sales person. They refused a complete refund including shipping, no apologies for misleading information from the sales person, just no. Beware they have unfair business practice which are not honest.

Review: Company was un-responsive to requests to send a return mail labelDesired Settlement: Stop preying on unsuspecting senior citizens

Business

Response:

IN RE: complaint # [redacted]Thank you for bringing Mr. [redacted]'s complaint to our attention. I find it unusual that Mr. [redacted] chose to complain to the Revdex.com about this due to the fact that we did initiate a "call tag" with our Shipping partner on 1/21/2014. This means that our vendor ([redacted]) will come by and pick the product up and return it to us at our cost. It should be noted that our return policy, although lifetime in nature, does not include return postage provided by us. We did so only to remain in the best possible standing with the Revdex.com.If you should have further questions pertaining to this complaint please feel free to contact me at [redacted] x [redacted] or by email at [redacted]Respectfully,[redacted]Director of OperationsInstitute for Vibrant Living

When listening to a radio show, an advertisement for all day energy through the institute for vibrant living came on. I was interested in trying the product risk free minus 7.99 shipping and handling.the person taking my info was pushy and tried selling me 6 months worth of the product for 299.00. Received the order a week later and tasted horrible and got sick. The next day they charged my account for 187.00 when calling to find out why my account was charged I waited on hold for 35 minutes. After arguing with the rep that I was one day before the grace period was up they still charged my account. I denied the shipment and I have been waiting 1 month for them to reimburse me my money. Called to check the status and they stated that they are back logged and will get to my refund tomorrow. Horrible experience and bad product. Will not recommend.