Institute For Vibrant Living

Review: I paid them $149.99 for there product and never received it. Contacted them and they told me that my order would be RESHIPPED. Next day they sent me information showing the ORIGINAL SHIPPING and DELIVERY of the product (I never received). I contacted them again and was told that my order would be RESHIPPED WHEN APPROVED BY THE SHIPPING DEPARTMENT. I want either my order to be shipped out to me or my money back. I will NOT PAY for an item that I NEVER RECEIVED!Desired Settlement: Either RESHIP the product to me or refund my money!

Business

Response:

IN RE: Complaint ID# [redacted]Thank you for bringing Mr. [redacted]' complaint to my attention. Our company unanimously aims for every customer to be 100% satisfied. It looks like we missed our goal in this instance. Upon researching the situation from the beginning, I discovered that Mr. [redacted]' reshipped order was processed this morning and will leave our warehouse in route to him today. Should Mr. [redacted] not receive his order by Monday, 6/29/2015, I would appreciate it if he contacted me directly at: [redacted]Respectfully,[redacted]Director of Operations NaturMed Inc. dba Institute for Vibrant Living[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Started having stomach problems after using product that may have been reason for the need to be hospitalized.

Business

Response:

To Whom it May Concern,I want to thank you for bringing Mr. [redacted]'s issue to our attention. I had a member of our Customer Service Leadership group contact Mr. [redacted] to ensure all of his concerns were addressed. I am happy to report that the resolutions we offered Mr. [redacted] were completely satisfactory to him.We have refunded him in the amount of $139.98 and documented his other concerns. Should you need any additional information from us pertaining to Mr. [redacted]'s concerns / complaint, please fell free to reach out to me directly at 928-567-5175Respectfully,Patrick H[redacted]Director of OperationsInstitute for Vibrant Living

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I don't know whether the energy spike the advertising was to the degree calmed but I think I did feel better. Upon reordering a years supply of (All Day Energy Greens) I was advised by E-male that due to being out of stock it would be shipped in 14 to 20 days. The e-male was dated 1/23/14. I called their customer service Feb. 13th, which in the 20th day, to find out when they were shipping, because I am about out of the product. Customer service advised me that it would not be shipped until the 1st of March. Since placed my order I have received advertisements trying to sell me more of the product. I have asked that they send me an e-mail of confirmation of my cancellation of the order.

First she told me that they could not E-mail me. I asked to speak with her supervisor. She came back on the phone and said an e-mail would be sent in a few minutes. This was over an hour ago.

I am [redacted]-Customer #[redacted]. We didn't receive any of the lot #'s you listed. The # we received lot# [redacted] expires 06/2017. We don't take our all Day Energy green regularly. We have a full jar and 1/3 jar of another remaining. We haven't experienced any abnormalities. Enjoying the supplement.

Sincerely,

Mrs. [redacted]

Dear IVL,

I started using Q-hydrate 528 four months ago as directed....

Since that time I've noticed a boost in my energy,but best of all,the swelling

& pain in the joints of my fingers is diminishing...

I started Go Ruby Go @ the same time....

My skin is much smoother,less dry,& doesn't itch like it used to...

My daughter is amazed @ what this product is doing for me.....

I prayed for healing,& I believe this is it....

I can't thank you enough....I'm placing another order for Q-hydrate 528 today...

Do not wanta be without this product....THANKS AGAIN....June 6,2014

Review: On 08/06/13, I ordered a 30 trial offer of Alleviate from the Institute for Vibrant Living. This was to be a "no risk trial" with a "money back guarantee". I completed the entire trial bottle with no POSITIVE results. My original order number was [redacted].On 01/28/14 I followed the website instructions and emailed a request for a return approval code. I also requested that my name be REMOVED from both the email and the mailing lists. The results were a drastic INCREASE in both emails and mailings.On 02/24/14 I spoke to Annabell and received the return code RA [redacted]. On this date I also mailed a refund request to the address she gave me. It was [redacted] The ONLY RESULT WAS ANOTHER INCREASE IN ADS both by email and USPS.I am on a limited income and REALLY NEED a full refund as the guarantee promised.Desired Settlement: My original requests were for a check for the price of the product. This would still be acceptable, but with all of the time, effort, and worry this lack of suitable response from the Institute for Vibrant Living has caused, I would now also like the FULL REFUND to include ALL other charges including shipping and handling.

Business

Response:

Thank you for bringing Mr. [redacted]' complaint to our attention. Our records indicate that he was refunded in the amount of $39.99 on 3/4/2014 to the MasterCard he used to make his purchase. The amount refunded is in line with our return policy of 100% of the product price. We clearly state in our return policy that shipping charges are not refundable. I hope this satisfies Mr. [redacted].

Once again thank you,

Respectfully,

Director of Operations

Institute for Vibrant Living

I spent almost $300 on a product 8 months ago, and after it didn't help me they offered to refund me every dollar I spent, I didn't even have to save the empty bottles! Wow no wonder this company has an A rating. Now I feel like I'm not wasting money trying new supplements.

Review: I've occassionally bought from the company. On 7-6-16, I noticed that a $59.99 charge was pending from this company. I called and asked what this was for. I was told 1. that I signed up for an automatic resending of the product ans 2. it had already shipped 3. they could not stop the charge and 4. they would have to put in paperwork to get this settled and 5. they would send out a way for them to get their product back. I called back Wednesday 7-8 and they said the same thing. I never signed up for an automatic refillDesired Settlement: I want my money back immediately.

Business

Response:

Thank you for bringing Ms. [redacted] complaint to our attention. Before receiving the formal complaint this morning, we researched this issued based on a review Ms.[redacted] submitted for our business on the Revdex.com's website.The outcome of our investigation, which included listening to a recording of the entire conversation between Ms. [redacted] and our representative, was confirmation that Ms. [redacted] was enrolled in our continuity program without her knowledge.For this I sincerely apologize. This is not how we do business normally and I am completely disappointed in actions of this representative who has been disciplined and reprimanded.I can assure you that if Ms. [redacted] is not completely satisfied with the actions taken by our customer service department to date, she will be by day's end. If for any reason she continues to feel as if her complaint/concern has not been addressed adequately, I request that she contact me directly at ###-###-#### or via email at [redacted].[redacted] .Once again I assure you that the Institute for Vibrant Living is not in the habit of enrolling consumers in autoship programs without full consent and when it does happen (regrettably it has happened in the past) we take it very seriously and move quickly to correct our error.Respectfully,[redacted]Director of OperationsInstitute for Vibrant Living###-###-####

I bought a bottle of SEA NU they said helps hair loss. I took about 3/4 of the bottle and could see a difference in my hair loss. I am very pleased and now have plenty of hair!

Review: from [redacted] and [redacted]

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[redacted].

[redacted]

statement

below

On 8-24-15 I saw 2 charges on my visa for $119 each (total $238). There should have been only one charge for $119, $119.00 extra dollars on my credit card is not acceptable, my husband and I are both retired and live on a fixed income. I called IVL @ ###-###-#### and talked to Annabell customer service . She said I had made 2 separate online orders. I did NOT, I made one order that did not verify. I waited and attempted a second time and that order was verified.

(On 9-8-15 Gary told me they were having problems, at the time I was attempting my order, with their website.) Talking to Annabell on 8-24-15 I also found out that the double order was the wrong product. Since they offer a 100% guarantee, Annabell said she would send a call tag with Fed-X for both boxes, she told me to call back when we received the orders and she would send Fed-X with call tags for both boxes. We received the orders but we were out of town for several days visiting family surrounding Labor Day. On 9-8-15, I called I.V.L. to let them know to send the call tags, and spoke to Gary, he informed me there was problems with their web site, and orders, that all the products I ordered were not filled but replacements were sent, this was due to the problems with their web sight, the product was fruity flavor we ordered regular. We tried it, it was OK but we prefer the regular. I talked to Annabell said she would send out the call tags.

Gary was rude, he made every attempt to intimidate me into accepting only one call tag. I hung up then called back on 9/10/15 and talked to Cheryl. I explained the problem to her, she said “Gary is sorry” she said “I have to run down and talk to Annabell and see when the call tag was ordered.” I was put on hold, she came back and said “Annabell, just submitted the paper work TODAY!!!!.” She said “It would be 7 today before Fed-X would be here, I told her we would be out of town.

(We plan a several day trip on 9/15-18 to the Washington State Fair.) Cheryl said “Just leave the Boxes outside”. I told her “I was not willing to do that, what if they are stolen.” She got cranky and said “That is not your problem, that is on our company, it's our company's problem just go ahead and just put them outside for Fed-X.” (I did not do that as of Today 9/14/15 Fed-X has not come.)

9/10/15 I called Fed-X, they could give me no information without a tracing number. When I asked Cheryl for that information she kept insisting just put the package outside. On that same day 9/10/15 I left a detailed message for supervisors , Jessie or Casey requesting a call back on 9/11/15 with the Fed-X information. I received NO call from any one to date. I have 2 product orders I did NOT order + $238 charge on my visa credit card. First and foremost I want an immediate refund to my card . I pay my card in full at the end of every month and their delays are going to cost me interest, which I also want refunded. That would be $238 x 18% interest. I have made several contacts with IVL they know there is a problem, I have requested a call back from the supervisors Jessie or Casey and have NOT received a call from anyone. No attempt has been made to correct the over charge error even tough I have requested it.

We thank you for all the assistance you can give. [redacted] and [redacted] (Desired Settlement: full $238.00 refund immediately and any interest due which I will let them know when that occurs.

Business

Response:

Thank you for bringing the [redacted]'s concerns and complaint to my attention. Upon receiving your correspondence pertaining to complaint ID# 10812561, I discussed the situation with our Call Center Manager, Pennie G[redacted]. Once Ms. G[redacted] was able to discuss the situation with Mrs. [redacted] we took the following actions:On September 17, 2015, we issued Company Check# 30060 in the amount of $283.16. This amount not only covered the purchase price of the products we sold the [redacted]s but also the interest their credit card company charged them for this transaction. This check was send by Fed Ex Overnight and the [redacted]s should receive the check today.We also made arrangements for Fed Ex to pick up the product in question from the [redacted]s at our expense.These actions should satisfy the [redacted]s and address any concern they should have with our Company. Should that not be the case, please feel free to contact me at 928-567-5175 ext. 119. Or by email: [email protected] .Respectfully,Patrick H[redacted]Director of OperationsInstitute for Vibrant Living928-567-5175 x 119

Review: I have had this order feb. 2 at first it was on back order and then the saleman order the wrong product(there fault) I have made several calls and they said it would delevery last thursday. now they want answer there phone.Desired Settlement: I just want my order.

Business

Response:

Thank you for bringing [redacted] concern to our attention. I am asking my call center manager to reach out to [redacted] to ensure [redacted] is completely satisfied with our company. Once resolution to [redacted] issue is complete, I will follow up with your office to keep you informed.Respectfully,[redacted] Director of OperationsInstitute for Vibrant Living