Our apologies for the time taken to issue a creditSince we did not meet the customers expectation on product and service we have also refunded the customers choice of next day shippingShipping charges are not normally refunded but an exception was made as a gesture of good willA complete refund in the total amount of the original order was applied back to the customer’s accountUnfortunately, we do not have a set of manufactured sights available to offer for sale
Complaint: [redacted] I am rejecting this response because:the simple fact is that the rust that was there when I brought the car in the first timethe odometer was at 49,xxx and was under the rust warranty and should have been fixed at that timebut the dealer is unwilling to take responsibility for that and proceeded to blame the body shop they used for the repairhad the issue been addressed in its entirety the first time, none of this would have taken place Sincerely, [redacted]
To whom it may concern,L&L Travel Incindeed received an email regarding this caseHowever, we trust this case is delivered to wrong party since L&L Travel did not receive any order# [redacted] from Golden Bus TourIn addition, there is no tour guide called Alfred ever in our databaseHere is the context of email we responded to [redacted] at sat 11:AM.Please kindly advise if there is anything we could assist withThank you and have a good day!
Customer did not purchase vehicle from us. Promises were made by selling dealer. Customer purchased the vehicle used. GM warranty covers Rust Through for years or 50,miles. We authorized the warranty repair of door hemflange which is authorized by **. This was
done in January 2016. The other repair requested this month is not a covered repair because out of alignment door caused rubbing on rocker, allowing rust to form. This is not a materials defect. When disclosed to customer, customer stormed out and damaged our building door when he exited. He aggressively pushed the door open to exit, slamming the door against the building, causing damage to door and frame. Customer is not welcome back and we will not be working on his vehicle
Mr***. Again, brakes are maintenance items and not covered by any warranty. Same as tires, hoses, and any other maintenance services. We don't recommend replacement at 40% remaining in brake life. Pulling a trailer will accelerate wear and tear. Bumper to Bumper does not cover cosmetics caused by outside influences (acid rain, tree sap, chemicals, etc.). What you were offered was approved by GM. We do not set policy for what the factory will pay for. The outside company that assisted on your wheel issue is what GM approved. They have not approved anything further. We are not in a position to offer any other coverage other than what GM will authorize. Again, this is controlled by GM and we have to be in compliance. I know this is not what you want to hear, but we do not set policy for warranty related issues. You may call the GM customer assistance center for any additional service on your concerns
BERETTA Wednesday, February 8, 2017*** *** The Revdex.com K StNW, 10th Floor Washington DC 20005-3404RE: ID # ***Dear ***,My apologies for my delayed response to this matterWe have had some personnel changes that resulted in correspondence on this matter being
misplaced and delayed.I contacted this customer this morning by phone and resolved his issue.I trust this will resolve the matter, but please let me know if you have any additional questions.Regards,Rafe B*** VP Product Marketing and Customer Service Beretta USA, Inc.###-###-####, X***
Concerned Parties,I am in receipt of Ms*** correspondence dated 02/18/17I can certainly sympathize with Ms*** concernsHigh mileage vehicles can certainly be a challenge in their unpredictabilityI am glad to hear that the engine running condition that Ms*** brought her vehicle to
us to have addressed is fixedI am sorry to hear that she is experiencing what she believes to be a transmission concernI am happy to inspect our work to ensure that all is proper.In regards to her new concern, I am happy to contact Ms*** extended warranty company once diagnosis of current failure is madeRegrettably we cannot refund Ms*** prior diagnosis fee as diagnosis was performed on a separate and unrelated concernAlso, we are not in a position to waive or absorb Ms*** deductible for future repairs under her extended warranty coverage as those are the terms of contract between Ms*** and her extended warranty policy.In conclusion, our position is that while sympathizing with Ms*** concerns, high mileage vehicles are unpredictableHer vehicle ran properly when she left and another concern may have surfacedWe are happy to double check our work as part of due diligence but cannot be responsible for any charges or credits
From: Date: Thu, Mar 2, at 12:PMSubject: *** updateTo: ***@myRevdex.com.orgHi *** *** I talked with you on the phone today about my case *** MrRafe B*** did contact me early February to help resolve my issueHe did say that even tho the customer service did follow standard rules because it was a brand new firearm it should of just been replaced for the beginningAfter talking with him on the phone and thru emails he concluded that if I wanted a Italian barrel correct to my firearm it had to be exchangedI ended up sending my Beretta *** in for exchange for a new one of the same modelI received that replacement on Tuesday Feb 28thunfortunately the replacement has the same issue as my original that had to have the barrel replacedI was told my replacement would be fully inspected and test fired before shipment but as soon as I opened the box and inspected it myself I saw the same problemI did contact MrRafe B*** but he is in Italy until Tuesday March 7th so at this point in time I'm waiting till I'm able to get a hold of MrB***I'm hoping I'm not stuck in the same boat I was in back in October of 2016.Thanks*** ***
We have reviewed the complaint. Maintenance is not covered by the manufacturer and not reimbursable. Brakes are considered maintenance and not covered under warranty or reimbursable. Customer uses vehicle for his business and occasionally pulls a trailer. Pulling a trailer
will accelerate brake usage. At time of last visit, brakes were not at the level that we would have recommended replacement. We do not recommend replacement until 20% remaining. 40% remaining does not constitute replacement. Don't know condition of brakes months and 6,miles later.No maintenance has been paid for that was not delivered.The wheels have external corrosion caused by some external hazard (spray acid, chemical of some sort). The factory authorized repair as customer good-will. This is not a warranty covered item. GM will not authorize replacement or additional repair. No offer of settlement by dealer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Revdex.com please read their response, firstly it makes no sense, secondly they did receive all complaints as they admit in phone calls but they failed to respond, its been no where near a year they are just grasping at straws.This business should thoroughly investigated for its legitimacy and possible illegal operations.I am still demanding a full refund of of monies spent, I am happy for this to become a legal issue if required.Hopefully we can resolve this matter in a timely fashion?Regards ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Customer, Thank you very much for sharing the your feedback about our service. We highly value every feedback and suggestion to improve our service quality. And please accept our sincere apology if there is any inconvenience or disappointment you may get from our service. Regarding to your...
feedback, we are making following explanations and solutions with a thorough investigation. We did receive the phone call from clients said they were at the wrong pick up location. But finally tour guide picked them up, and they joined the problem. We never received their complaint again. Since this is almost 1 year ago, the clients joined our tour,so we cannot accepted the decline, they should pay for this. Thanks for your thoughtfulness regarding our responses. The whole team at L & L Travel has put customer satisfaction as one of our top priorities since its establishment 22 years ago. Please be assured that we did take your feedback very seriously, and the tour guide involved has been suspended from services. Hope the above explanations and solutions satisfy you. Thanks again to choose our company and we will continuously improve our service quality and customer satisfaction. Please feel free to contact us should you have any additional questions or concerns.
Complaint: [redacted]
I am rejecting this response because: When you have bumper to bumper warranty that means everything thing. Wheels are everything! Pulling a trailer that has 4 wheels and brakes and both axles doe not justify the brakes on the truck too have never been checked at all at 40% or 20% and in 5000 miles at 20% they would have not been to threw into the rotors. There good will on the rims are the same excuses I was given before and they elected to have a third party try to refinish them instead of replacing them. At one point the Service manager offered me new rims from the parts department. Then since they wouldn't do that. They tried to quite me by offering $1000 in vehicle equipment. Which for that I could have bought 4 new rims. This dealership is just covering themselves all around. This will cause me to watch everything thats done to my vehicle not just to sit in there waiting room. The service manager told me that you are suppose to be warned at 40% brake level and this is the only place I have taken. He said he would correct the mechanic. I said how about to day one.
Sincerely,
Steven [redacted]
Complaint: [redacted]
I am rejecting this response because:as former business owner, if my name was on a ad even though. I was using a 3rd party.I was still responsible for whatever the ad stated because I have final approval because they were working for me and they represented my company. After. I saw the ad, I went down 2 the dealer ship in hopes of resolving the situation. I presented.several. options but instead. I was being switched into more expensive.vehicle with less features. It was clearly bait and switch also as a former business owner I would.have honored the ad or made a deal with the.customer so that he would come back and refer a friend. Instead I was.insulted by a salesman who.thought I.was stupid enough to fall for the sham. All I wanted.was the vehicle and to keep.my. payments.about the.same with a 5 year loan no down payment
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/25) */
Contact Name and Title: [redacted] /
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Good Afternoon,
I have spoken with Ms. [redacted]. and although I sympathize with the expense incurred , we replaced 1 tire back on...
04/07/12 (over 3 years ago and over 20,000 miles ago).She experienced a flat tire and drove on the flat tire causing damage to side wall of tire that could not be repaired by the tire shop she took vehicle to .I am not 100% certain it was a tire we replaced. either way, hazards in the road can damage any tire, and are certainly not a liability of the tire seller.
I did offer a discounted price on a replacement tire as goodwill gesture, Ms, [redacted] declined.
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because that is not true, Mr. [redacted] never offered me a discounted price on a replacement tire. Mr. [redacted] told me the tire would run me the same price I paid for it in 2012. This complaint has nothing to do with what happened in the case of my old tire needing to be replaced. And I did not drive on a flat tire, there was something lodged in my tire and it could not be repaired. Plus I would not like to get a tire replaced, the 2010 tire that was placed on my car came from Lou Bachrodt.
Final Business Response /* (4000, 10, 2015/06/29) */
I appreciate Ms [redacted] comments, however, tire prices have increased since 2012, thus offering to replace the tire at 2012 pricing was a discount .We still hold to the position that the age of the tire was not a factor in the tires performance, failure of the tire was a result of an item lodged in the tire, there I am happy to extend an additional 20.00 off per tire should Ms. [redacted] choose to have us replace any tire in the future.
[redacted]
Complaint: [redacted]
I am rejecting this response because:the simple fact is that the rust that was there when I brought the car in the first time. the odometer was at 49,xxx and was under the rust warranty and should have been fixed at that time. but the dealer is unwilling to take responsibility for that and proceeded to blame the body shop they used for the repair. had the issue been addressed in its entirety the first time, none of this would have taken place.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This response is absolute hogwash the passengers [redacted] where left stranded for exactly 1hour and 42 mins, I was standing with them.Further more it was nothing to do with Traffic as someone from the tour contacted my cell phone 10 mins past pickup time to enquire where we were waiting as they couldn't find us, it was then that the person on the phone advised they where given wrong information as to the pick up address and they where still in NYC waiting.As for the Tour 4 bus changes and non English speaking tour is not in your advertisements therefore your advertisements are false and fictitious, secondly [redacted] took a fall during the trip and the guide was advised and didn't seem to care, there was no assistance offered from anyone in your company what so ever, this is a further matter at the moment that is being dealt with by our lawyers due to the nature of the injury sustained while on tour with your company.We advised your company several times of the issues and the problems and you failed to contact us or advise us of anything, a full refund is in order because you broke your own contract of sale. Regards [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As we explained to the customer, a third party double added the rebates to the website by accident on a [redacted]. They applied a rebate for a $45000 [redacted] to the [redacted] ($10,000 error). It was a posting error by the posting agency, not Lou Bachrodt. We rectified the error with...
the agency immediately. Lou Bachrodt is not responsible for advertising posting errors on advertisements we did not create. No intent to defraud or bait and switch. He called our attention to the error and we fixed it. We offered the customer a fantastic deal which he turned down. No prices on the vehicle matched the posting error.There is nothing further owed or promised.
There is no bait and switch. Advertising errors happen and we are not responsibly for such advertisement unless vehicle is marked as such. There was no malicious intent to defraud or deceive. Correction to error was corrected immediately. We offered a different vehicle because of the customers negative equity. If we had the ability to sell a vehicle and have it make sense, we would have done so. We apologize for any confusion it may have caused.
Dear [redacted], We have received your latest mail regarding case ID [redacted]. Truly, there might be some misunderstandings in our previous communication. Hope this one would clear your confusions. As a legal registered tour company, we highly value any feedback from our customers, and we would like to assist our customers under a well-timed procedure. After a thorough re-investigation over this case, we are aware of what exactly happened on that tour. Please allow me to make following explanation about it: [redacted] and [redacted], who were the legitimate travelers, booked a New York-Niagara Fall-Boston 3-day tour from [redacted]. The departure date of the tour was 09/**/2015 (TUE), and the pick-up location was at White Castle, Jersey City at 8:15 AM (EST). Since we are operating tours with customers coming from different pick-up locations, we usually chose the fastest route to reduce the waiting time of our customers. On that day, the tour bus were actually started from Chinatown, Manhattan around 8 AM (EST). Traffic Jams caused severe delays on the next stop at Jersey City which was [redacted] pick-up spot. This inevitable and unpredictable delay indeed extended [redacted] waiting time to half an hour more, but not like what [redacted] claimed "Hours of waiting"! Moreo ver, regarding [redacted]'s request for full refund of that tour, we would like to make such statement: As a tour operator contracted with [redacted], we, L&L Travel Enterprise Inc. , keep the rights of all explanation on tour operation. We trust that we did not skip any scheduled attractions on [redacted] itinerary, and this was logically and legitimately assumed to be agreed by [redacted], [redacted] and [redacted] since we never receive anything from them claiming the schedule were affected. According to our policy as well as notice for travelers from [redacted], we cannot refund the money if the customers are already on tour, and not to even mention that it is been almost a year after [redacted] finished the tour. I trust the above statement cleared any confusions from you and [redacted]. Nothing would make L&L better than to hear that we pleased our customers. Once again, thanks for your patience. Please let me know if you still have any other concerns.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will accept a complete refund of the purchase price and shipping charges.
Regards,
[redacted]
Our apologies for the time taken to issue a creditSince we did not meet the customers expectation on product and service we have also refunded the customers choice of next day shippingShipping charges are not normally refunded but an exception was made as a gesture of good willA complete refund in the total amount of the original order was applied back to the customer’s accountUnfortunately, we do not have a set of manufactured sights available to offer for sale
Complaint: [redacted] I am rejecting this response because:the simple fact is that the rust that was there when I brought the car in the first timethe odometer was at 49,xxx and was under the rust warranty and should have been fixed at that timebut the dealer is unwilling to take responsibility for that and proceeded to blame the body shop they used for the repairhad the issue been addressed in its entirety the first time, none of this would have taken place Sincerely, [redacted]
To whom it may concern,L&L Travel Incindeed received an email regarding this caseHowever, we trust this case is delivered to wrong party since L&L Travel did not receive any order# [redacted] from Golden Bus TourIn addition, there is no tour guide called Alfred ever in our databaseHere is the context of email we responded to [redacted] at sat 11:AM.Please kindly advise if there is anything we could assist withThank you and have a good day!
Customer did not purchase vehicle from us. Promises were made by selling dealer. Customer purchased the vehicle used. GM warranty covers Rust Through for years or 50,miles. We authorized the warranty repair of door hemflange which is authorized by **. This was
done in January 2016. The other repair requested this month is not a covered repair because out of alignment door caused rubbing on rocker, allowing rust to form. This is not a materials defect. When disclosed to customer, customer stormed out and damaged our building door when he exited. He aggressively pushed the door open to exit, slamming the door against the building, causing damage to door and frame. Customer is not welcome back and we will not be working on his vehicle
Mr***. Again, brakes are maintenance items and not covered by any warranty. Same as tires, hoses, and any other maintenance services. We don't recommend replacement at 40% remaining in brake life. Pulling a trailer will accelerate wear and tear. Bumper to Bumper does not cover cosmetics caused by outside influences (acid rain, tree sap, chemicals, etc.). What you were offered was approved by GM. We do not set policy for what the factory will pay for. The outside company that assisted on your wheel issue is what GM approved. They have not approved anything further. We are not in a position to offer any other coverage other than what GM will authorize. Again, this is controlled by GM and we have to be in compliance. I know this is not what you want to hear, but we do not set policy for warranty related issues. You may call the GM customer assistance center for any additional service on your concerns
BERETTA Wednesday, February 8, 2017*** *** The Revdex.com K StNW, 10th Floor Washington DC 20005-3404RE: ID # ***Dear ***,My apologies for my delayed response to this matterWe have had some personnel changes that resulted in correspondence on this matter being
misplaced and delayed.I contacted this customer this morning by phone and resolved his issue.I trust this will resolve the matter, but please let me know if you have any additional questions.Regards,Rafe B*** VP Product Marketing and Customer Service Beretta USA, Inc.###-###-####, X***
Concerned Parties,I am in receipt of Ms*** correspondence dated 02/18/17I can certainly sympathize with Ms*** concernsHigh mileage vehicles can certainly be a challenge in their unpredictabilityI am glad to hear that the engine running condition that Ms*** brought her vehicle to
us to have addressed is fixedI am sorry to hear that she is experiencing what she believes to be a transmission concernI am happy to inspect our work to ensure that all is proper.In regards to her new concern, I am happy to contact Ms*** extended warranty company once diagnosis of current failure is madeRegrettably we cannot refund Ms*** prior diagnosis fee as diagnosis was performed on a separate and unrelated concernAlso, we are not in a position to waive or absorb Ms*** deductible for future repairs under her extended warranty coverage as those are the terms of contract between Ms*** and her extended warranty policy.In conclusion, our position is that while sympathizing with Ms*** concerns, high mileage vehicles are unpredictableHer vehicle ran properly when she left and another concern may have surfacedWe are happy to double check our work as part of due diligence but cannot be responsible for any charges or credits
From: Date: Thu, Mar 2, at 12:PMSubject: *** updateTo: ***@myRevdex.com.orgHi *** *** I talked with you on the phone today about my case *** MrRafe B*** did contact me early February to help resolve my issueHe did say that even tho the customer service did follow standard rules because it was a brand new firearm it should of just been replaced for the beginningAfter talking with him on the phone and thru emails he concluded that if I wanted a Italian barrel correct to my firearm it had to be exchangedI ended up sending my Beretta *** in for exchange for a new one of the same modelI received that replacement on Tuesday Feb 28thunfortunately the replacement has the same issue as my original that had to have the barrel replacedI was told my replacement would be fully inspected and test fired before shipment but as soon as I opened the box and inspected it myself I saw the same problemI did contact MrRafe B*** but he is in Italy until Tuesday March 7th so at this point in time I'm waiting till I'm able to get a hold of MrB***I'm hoping I'm not stuck in the same boat I was in back in October of 2016.Thanks*** ***
We have reviewed the complaint. Maintenance is not covered by the manufacturer and not reimbursable. Brakes are considered maintenance and not covered under warranty or reimbursable. Customer uses vehicle for his business and occasionally pulls a trailer. Pulling a trailer
will accelerate brake usage. At time of last visit, brakes were not at the level that we would have recommended replacement. We do not recommend replacement until 20% remaining. 40% remaining does not constitute replacement. Don't know condition of brakes months and 6,miles later.No maintenance has been paid for that was not delivered.The wheels have external corrosion caused by some external hazard (spray acid, chemical of some sort). The factory authorized repair as customer good-will. This is not a warranty covered item. GM will not authorize replacement or additional repair. No offer of settlement by dealer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Revdex.com please read their response, firstly it makes no sense, secondly they did receive all complaints as they admit in phone calls but they failed to respond, its been no where near a year they are just grasping at straws.This business should thoroughly investigated for its legitimacy and possible illegal operations.I am still demanding a full refund of of monies spent, I am happy for this to become a legal issue if required.Hopefully we can resolve this matter in a timely fashion?Regards ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Dear Customer, Thank you very much for sharing the your feedback about our service. We highly value every feedback and suggestion to improve our service quality. And please accept our sincere apology if there is any inconvenience or disappointment you may get from our service. Regarding to your...
feedback, we are making following explanations and solutions with a thorough investigation. We did receive the phone call from clients said they were at the wrong pick up location. But finally tour guide picked them up, and they joined the problem. We never received their complaint again. Since this is almost 1 year ago, the clients joined our tour,so we cannot accepted the decline, they should pay for this. Thanks for your thoughtfulness regarding our responses. The whole team at L & L Travel has put customer satisfaction as one of our top priorities since its establishment 22 years ago. Please be assured that we did take your feedback very seriously, and the tour guide involved has been suspended from services. Hope the above explanations and solutions satisfy you. Thanks again to choose our company and we will continuously improve our service quality and customer satisfaction. Please feel free to contact us should you have any additional questions or concerns.
Complaint: [redacted]
I am rejecting this response because: When you have bumper to bumper warranty that means everything thing. Wheels are everything! Pulling a trailer that has 4 wheels and brakes and both axles doe not justify the brakes on the truck too have never been checked at all at 40% or 20% and in 5000 miles at 20% they would have not been to threw into the rotors. There good will on the rims are the same excuses I was given before and they elected to have a third party try to refinish them instead of replacing them. At one point the Service manager offered me new rims from the parts department. Then since they wouldn't do that. They tried to quite me by offering $1000 in vehicle equipment. Which for that I could have bought 4 new rims. This dealership is just covering themselves all around. This will cause me to watch everything thats done to my vehicle not just to sit in there waiting room. The service manager told me that you are suppose to be warned at 40% brake level and this is the only place I have taken. He said he would correct the mechanic. I said how about to day one.
Sincerely,
Steven [redacted]
Complaint: [redacted]
I am rejecting this response because:as former business owner, if my name was on a ad even though. I was using a 3rd party.I was still responsible for whatever the ad stated because I have final approval because they were working for me and they represented my company. After. I saw the ad, I went down 2 the dealer ship in hopes of resolving the situation. I presented.several. options but instead. I was being switched into more expensive.vehicle with less features. It was clearly bait and switch also as a former business owner I would.have honored the ad or made a deal with the.customer so that he would come back and refer a friend. Instead I was.insulted by a salesman who.thought I.was stupid enough to fall for the sham. All I wanted.was the vehicle and to keep.my. payments.about the.same with a 5 year loan no down payment
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/25) */
Contact Name and Title: [redacted] /
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Good Afternoon,
I have spoken with Ms. [redacted]. and although I sympathize with the expense incurred , we replaced 1 tire back on...
04/07/12 (over 3 years ago and over 20,000 miles ago).She experienced a flat tire and drove on the flat tire causing damage to side wall of tire that could not be repaired by the tire shop she took vehicle to .I am not 100% certain it was a tire we replaced. either way, hazards in the road can damage any tire, and are certainly not a liability of the tire seller.
I did offer a discounted price on a replacement tire as goodwill gesture, Ms, [redacted] declined.
[redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because that is not true, Mr. [redacted] never offered me a discounted price on a replacement tire. Mr. [redacted] told me the tire would run me the same price I paid for it in 2012. This complaint has nothing to do with what happened in the case of my old tire needing to be replaced. And I did not drive on a flat tire, there was something lodged in my tire and it could not be repaired. Plus I would not like to get a tire replaced, the 2010 tire that was placed on my car came from Lou Bachrodt.
Final Business Response /* (4000, 10, 2015/06/29) */
I appreciate Ms [redacted] comments, however, tire prices have increased since 2012, thus offering to replace the tire at 2012 pricing was a discount .We still hold to the position that the age of the tire was not a factor in the tires performance, failure of the tire was a result of an item lodged in the tire, there I am happy to extend an additional 20.00 off per tire should Ms. [redacted] choose to have us replace any tire in the future.
[redacted]
Complaint: [redacted]
I am rejecting this response because:the simple fact is that the rust that was there when I brought the car in the first time. the odometer was at 49,xxx and was under the rust warranty and should have been fixed at that time. but the dealer is unwilling to take responsibility for that and proceeded to blame the body shop they used for the repair. had the issue been addressed in its entirety the first time, none of this would have taken place.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This response is absolute hogwash the passengers [redacted] where left stranded for exactly 1hour and 42 mins, I was standing with them.Further more it was nothing to do with Traffic as someone from the tour contacted my cell phone 10 mins past pickup time to enquire where we were waiting as they couldn't find us, it was then that the person on the phone advised they where given wrong information as to the pick up address and they where still in NYC waiting.As for the Tour 4 bus changes and non English speaking tour is not in your advertisements therefore your advertisements are false and fictitious, secondly [redacted] took a fall during the trip and the guide was advised and didn't seem to care, there was no assistance offered from anyone in your company what so ever, this is a further matter at the moment that is being dealt with by our lawyers due to the nature of the injury sustained while on tour with your company.We advised your company several times of the issues and the problems and you failed to contact us or advise us of anything, a full refund is in order because you broke your own contract of sale. Regards [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As we explained to the customer, a third party double added the rebates to the website by accident on a [redacted]. They applied a rebate for a $45000 [redacted] to the [redacted] ($10,000 error). It was a posting error by the posting agency, not Lou Bachrodt. We rectified the error with...
the agency immediately. Lou Bachrodt is not responsible for advertising posting errors on advertisements we did not create. No intent to defraud or bait and switch. He called our attention to the error and we fixed it. We offered the customer a fantastic deal which he turned down. No prices on the vehicle matched the posting error.There is nothing further owed or promised.
There is no bait and switch. Advertising errors happen and we are not responsibly for such advertisement unless vehicle is marked as such. There was no malicious intent to defraud or deceive. Correction to error was corrected immediately. We offered a different vehicle because of the customers negative equity. If we had the ability to sell a vehicle and have it make sense, we would have done so. We apologize for any confusion it may have caused.
Dear [redacted], We have received your latest mail regarding case ID [redacted]. Truly, there might be some misunderstandings in our previous communication. Hope this one would clear your confusions. As a legal registered tour company, we highly value any feedback from our customers, and we would like to assist our customers under a well-timed procedure. After a thorough re-investigation over this case, we are aware of what exactly happened on that tour. Please allow me to make following explanation about it: [redacted] and [redacted], who were the legitimate travelers, booked a New York-Niagara Fall-Boston 3-day tour from [redacted]. The departure date of the tour was 09/**/2015 (TUE), and the pick-up location was at White Castle, Jersey City at 8:15 AM (EST). Since we are operating tours with customers coming from different pick-up locations, we usually chose the fastest route to reduce the waiting time of our customers. On that day, the tour bus were actually started from Chinatown, Manhattan around 8 AM (EST). Traffic Jams caused severe delays on the next stop at Jersey City which was [redacted] pick-up spot. This inevitable and unpredictable delay indeed extended [redacted] waiting time to half an hour more, but not like what [redacted] claimed "Hours of waiting"! Moreo ver, regarding [redacted]'s request for full refund of that tour, we would like to make such statement: As a tour operator contracted with [redacted], we, L&L Travel Enterprise Inc. , keep the rights of all explanation on tour operation. We trust that we did not skip any scheduled attractions on [redacted] itinerary, and this was logically and legitimately assumed to be agreed by [redacted], [redacted] and [redacted] since we never receive anything from them claiming the schedule were affected. According to our policy as well as notice for travelers from [redacted], we cannot refund the money if the customers are already on tour, and not to even mention that it is been almost a year after [redacted] finished the tour. I trust the above statement cleared any confusions from you and [redacted]. Nothing would make L&L better than to hear that we pleased our customers. Once again, thanks for your patience. Please let me know if you still have any other concerns.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will accept a complete refund of the purchase price and shipping charges.
Regards,
[redacted]