Insure On The Spot

Complaint: [redacted] I am rejecting this response because: Yes the company did send me an offer for $and my car has almost $of damage to itThe company has not come and look at my car I sent in picture of the car of all the damage and a repair statement along with it that show what the damage is Sincerely, [redacted]

To whom it may concern, On 3-3-17, Insure On The Spot Services, Incsubmitted an application to [redacted] Insurance Company On 3-15-17, Insure On The Spot Services, Increceived a cancellation letter from Ms [redacted] and forwarded the request to [redacted] Insurance company the same day On 3-21-17, Insure On The Spot Services, Increceived the cancellation notice from [redacted] Insurance Company and issued Ms [redacted] a refund on 4-17- Ms [redacted] cashed the check on 4-25-Thank you for your time Insure On The Spot Services, Inc

To whom it may concern,On 3-13-18, Insure On The Spot Services, Inccontacted MrLee [redacted] and issued him a refund the same day Upon reviewing the file is was determined that the sales representative did not remove the roadside assistance when the insurance was started and the CSR, which was a new hire, did not follow company procedure Insure On The Spot Services, Inchas addressed this with the employees and disciplinary action has been taken We apologize for any inconvenience this may have caused Mr [redacted] ***.Thank you for your time Insure On The Spot Services, Inc

To whom it may concern: On 7-14-16, Insure On The Spot Services, Increceived a cancellation letter from MrRicardo *** The same day, Insure On The Spot Services, Incforwarded the request to [redacted] On 8-1-16, [redacted] issued a cancellation notice on Mr***’ policy.On 8-2-16, Insure On The Spot Services, Incissued Mr [redacted] a refund check Mr [redacted] cashed the check on 8-9-We feel that the above information should answer any questions regarding this matter Please contact our office if you require any additional information Respectfully,Insure On The Spot Services, Inc

To whom it may concern: [redacted] Insurance Company determines the outcome and handling of all claims Insure On The Spot Services, Inchas no involvement in the claim process Insure On The Spot Services, Inccontacted [redacted] Insurance Company and obtained the following information regarding the claim [redacted] Insurance has already been in contact last month with the insured and the claim has been approved On 4-25-16, [redacted] Insurance Company sent Mr [redacted] information on repairing his vehicle & were waiting to hear back from Mr [redacted] We feel that the above information should answer any questions regarding this matter Please contact our office if you require any additional information Insure On The Spot Services, Inc

To whom it may concern; Insure On The Spot Services, Increceived a cancellation letter on 8-24-from Ms [redacted] The same day, the request was forwarded to [redacted] Insurance Company On 9-12-16, Insure On The Spot Services, Increceived the cancellation notice from [redacted] Insurance with a cancellation date of 9-8-16.At that time, Insure On The Spot Services, Inccontact Ms [redacted] for a copy of her new policy to backdate the [redacted] Insurance Company policy[redacted] Insurance Company processed the request on 9-16-and backdated the cancellation date to 8-11- Insure On The Spot Services, Inc issued Ms [redacted] a refund on 9-16- Thank you for your time

To whom it may concern: On 3-23-17, Mr [redacted] purchased auto insurance on Insure On The Spot Services, Inc websiteOnce the payment was approved an email was sent to Mr [redacted] containing his insurance application, policy declaration page and ID cards The binder date & time was 3-23- at 5:30am with an effective date of 3-24- Insure On The Spot Services, Incforwarded Mr [redacted] request to cancel his insurance to American Alliance Casualty Company on 3-31-and asked for the notice to be processed the same day On 3-31-17, American Alliance Casualty Company processed the cancellation request and Insure On The Spot Services, Incissued Mr [redacted] refund of $We feel the above information should answer any questions regarding this matterRespectfully, Insure On The Spot Services, Inc

To whom it may concern,On 4-12-18, Insure On The Spot Services, Inccontacted MsShequita [redacted] regarding her payment and Ms [redacted] informed the CSR that the money order payment was mailed out 4-6- On 4-28-18, Ms [redacted] contacted Insure On The Spot Services, Incto see if the payment arrived in the mail and was informed that the money order was not received The same day, Ms [redacted] submitted a credit card paymentOn 4-30-18, the currency exchange informed Ms [redacted] that the money order was still outstanding Thank you for your time Insure On The Spot Services, Inc

Insure On The Spot contacted [redacted] Insurance Company and [redacted] Alliance Insurance Company and requested the policies to be flat cancelled due to duplicate coverage with [redacted] Insurance Please be advised that Insure On The Spot issued a refund check on 2-24-in the amount of $ Thank you for your time

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ To whom it may concern: Insure On The Spot mailed Laneika ***'s refund on 7-6-However, due to human error the check was mailed to the wrong addressOn 7-21-15, Insure On The Spot resent the refund check to Laneika *** On 7-29-15, Laneika [redacted] cashed the check We apologize for any inconvenience this may of caused Laneika ***

Initial Business Response /* (1000, 8, 2015/05/08) */
To Whom It May Concern:
On 12-1-14, Insure On The Spot Services, Incsubmitted an application to *** *** Insurance CompanyOn 4-22-15, Insure On The Spot Services, Inccontacted *** *** Insurance Company and was
informed at that time the policy was cancelled on 2-1-for "requested information not received"Insure On The Spot Services, Incdid not receive the cancellation notice from *** *** insurance indicating that Ms***'s policy was being cancelledInsure On The Spot Services, Inchas been in constant contact with Ms*** *** regarding her claimMs*** *** requested coverage on 4-27-and Insure On The Spot Services, Incsubmitted an application to *** *** Insurance CompanyWe feel that the above information should answer any questions regarding this matter
Please contact our office if you require any additional information
Respectfully,
Insure On The Spot Services, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Insure On The Spot Services, Inccontact *** *** Insurance Company on 5-6-and was informed that *** *** Insurance Company is sending out a field appraiser to inspect the vehicle and will be contacting Mr*** regarding the matter.Thank you, Insure On The Spot Services, Inc

To whom it may concern:On 12-1-16, Insure On The Spot Services, Increceived a cancellation request from Ms*** ***. The same day, Insure On The Spot Services, Incforward the request to *** *** *** Company.On 1-26-17, Insure On The Spot Services, Incissued Ms*** a
refund check. Ms*** cashed the check on 2-1-17.The employee that handled Ms*** account has be disciplined.Insure On The Spot Services, Incapologize for the inconvenience this may of caused Ms***. Thank you for your time

Initial Business Response /* (1000, 5, 2015/05/08) */
To Whom It May Concern:
On 3-24-15, Insure On The Spot Services, Incsubmitted an application to ***
Insurance and *** Insurance Company for coverage on a ***On 4-28-15, Insure On The Spot Services,
Increceived a cancellation letter indicating Mr*** *** vehicle was covered under ***The same day, Insure On The Spot Services, Incforwarded the request to *** Insurance and *** Insurance CompanyOn 4-30-15, Insure On The Spot Services, Incissued Mr*** *** a refund checkInsure On The Spot Services, Inccontacted Mr*** and informed him that there will not be any impact or affect on his credit scoreWe apologized for any inconvenience this may have causedWe feel that the above information should answer any questions regarding this matterPlease contact our office if you require any additional information
Respectfully,
Insure on the Spot Services, Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/05/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did everything I requested in a swift and efficient mannerI am satisfied with their response

To whom it may concern: On 10-18-16, Insure On The Spot Services, Increceived a cancellation letter from Mr*** ***. The same day, Insure On The Spot Services, Incforwarded the cancellation letter to Lighthouse Casualty Company.On 10-25-16, Insure On The Spot Services, Inc
issued Mr*** a refund. Thank you for your time,Insure On The Spot Services, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

On 4-20-16, Insure On The Spot Services, Increceived a letter of cancellation from Mr*** ***. The same day, Insure On The Spot Services, Inc.forwarded the request to *** Auto Insurance and *** *** Insurance Company. Insure On The Spot Services, Increceived a
cancellation notice from *** Auto Insurance on 4-27-and on 5-9-received a cancellation notice from *** *** Insurance CompanyA refund was issued to Mr*** on 5-17-16. We apologize for any inconvenience this may of a caused Mr***We feel that the above information should answer any questions regarding this matter. Please contact our office if you require any additional information Respectfully, Insure On The Spot Services, Inc

To whom it may concern:
On 2-19-16, Insure On The Spot Services, Increceived a letter of cancellation from Ms*** ***. The same day, Insure On The Spot Services, Incforwarded the request to *** *** Casualty Company. Insure On The Spot Services, Increceived a
cancellation notice effective 2-19- from *** *** Casualty Company On 3-21-16,
Insure On The Spot Services, Incsent *** *** Casualty Company a request to backdate the cancellation date
to 1-26-per Ms***’ request. On 4-29-16, *** *** Casualty Company processed the cancellation notice with a date of 1-26-16. On 5-3-Insure On The Spot Services, Incissued Ms*** a refund. We apologize for any inconvenience this may of caused Ms***
We feel that the above information should answer any questions regarding this matter. Please contact our office if you require any additional information
Respectfully,
Insure On The Spot Services, Inc

To whom it may concern,On 3-13-18, Insure On The Spot Services, Inc. contacted Mr. Lee [redacted] and issued him a refund the same day.   Upon reviewing the file is was determined that the sales representative did not remove the roadside assistance when the insurance was started and the...

CSR, which was a new hire, did not follow company procedure.  Insure On The Spot Services, Inc. has addressed  this with the employees and disciplinary action has been taken.  We apologize for any inconvenience this may have caused  Mr. [redacted].Thank you for your time.  Insure On The Spot Services, Inc.