Insure On The Spot

Revdex.com:On the Spot Insurance has fixed the problem, they have refunded the $85 dollars and gave me a $10 gas card for mytroubles on 3/20/2018. I just want to say thank you for all your help. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lee [redacted]

To whom it may concern,On 4-12-18, Insure On The Spot Services, Inc. contacted Ms. Shequita [redacted] regarding her payment and Ms. [redacted] informed the CSR that the money order payment was mailed out 4-6-18.  On 4-28-18, Ms. [redacted] contacted Insure On The Spot Services, Inc. to see if the payment...

arrived in the mail and was informed that the money order was not received.  The same day, Ms. [redacted] submitted a credit card payment. On 4-30-18, the currency exchange informed Ms. [redacted] that the money order was still outstanding.  Thank you for your time.  Insure On The Spot Services, Inc.

To whom it may concern:  Insure On The Spot Services, Inc. looked into the matter and determined an employee was misinformed.Insure On The Spot Services, Inc. contacted Ms. [redacted] and apologized for the confusion and sent out the card on 10-26-16.We apologize for any inconvenience...

this may of causes Ms. [redacted]. Thank you for your time, Insure On The Spot Services, Inc.

To whom it may concern:
 
Insure On The Spot Services, Inc. contacted both [redacted] Insurance regarding the claim and received the following information:
05/11/2016- claim reported to [redacted], vehicle towed to [redacted] for inspection
05/12/2016- vehicle deemed a total loss - claim...

pending as there is an excluded driver on the policy
06/07/2016 - police report received
06/07/2016- insured contacted and advised of total loss procedures, file pending management approval
06/09/2016- file approved and insured contact with total loss settlement. Total loss settlement/paperwork was also mailed to insured
We feel that the above information should answer any questions regarding this matter.  Please contact our office if you require any additional information.
 
 
Respectfully,
Insure On The Spot Services, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Yes the company did send me an offer for $300.00 and my car has almost $3000.00 of damage to it. The company has not come and look at my car I sent in picture of the car of all the damage and a repair statement along with it that show what the damage is.
Sincerely,
[redacted]

[redacted] Insurance Company determines the outcome and handling of all claims.  Insure On The Spot Services, Inc. has no involvement in the claim process. 
Insure On The Spot Services, Inc. contacted [redacted] Insurance Company regarding the claim and received the...

following information:
-       Claim was denied due to inspection, no forced entry or damage on the vehicle body.
It was determined that the vandalism claimed by the customer was due to normal wear and tear.
We feel that the above information should answer any questions regarding this matter.  Please contact our office if you require any additional information.
Respectfully,
Insure On The Spot

To whom it may concern, On 6-17-17, a renewal request was submitted to [redacted] Insurance Company.  On 6-19-17, Insure On The Spot Services, Inc. was informed by [redacted] Insurance Company that the renewal offer was not valid.  At that time, Insure On The Spot contacted [redacted]...

the same day regarding the matter.  On 6-21-17, Insure On The Spot Services, Inc. received a cancellation request and forwarded the request to [redacted] Insurance Company.   On 9-5-17, Insure On The Spot Services, Inc. issued Mr. [redacted] a refund check.  Upon further review, it was determined that due to employee error the refund was not issued to Mr. [redacted].  This was corrected on 9-5-17 and is currently under review.  The employee that was accountable for Mr. [redacted]’s account is no longer with the company.  We deeply apologize for the error and any inconvenience to Mr. [redacted].  Thank you for your time.  Insure On The Spot Services, Inc.

Insure On The Spot contacted [redacted] Insurance Company and [redacted] Alliance Insurance Company and requested the policies to be flat cancelled due to duplicate coverage with [redacted] Insurance.
Please be advised that Insure On The Spot issued a refund check on 2-24-16 in the amount of...

$300.00.
Thank you for your time.

To whom it may concern; Insure On The Spot Services, Inc. received a cancellation letter on 8-24-16 from Ms. [redacted].  The same day, the request was forwarded to [redacted] Insurance Company.  On 9-12-16, Insure On The Spot Services, Inc. received the cancellation notice from [redacted]...

Insurance with a cancellation date of 9-8-16.At that time, Insure On The Spot Services, Inc. contact Ms [redacted] for a copy of her new policy to backdate the [redacted] Insurance Company policy.[redacted] Insurance Company processed the request on 9-16-16 and backdated the cancellation date to 8-11-16.  Insure On The Spot Services, Inc issued Ms. [redacted] a refund on 9-16-16.   Thank you for your time.

To whom it may concern, On 3-3-17, Insure On The Spot Services, Inc. submitted an application to [redacted] Insurance Company.  On 3-15-17, Insure On The Spot Services, Inc. received a cancellation letter from Ms. [redacted] and forwarded the request to [redacted] Insurance company...

the same day.  On 3-21-17, Insure On The Spot Services, Inc. received the cancellation notice from [redacted] Insurance Company and issued Ms. [redacted] a refund on 4-17-17.  Ms. [redacted] cashed the check on 4-25-17. Thank you for your time.  Insure On The Spot Services, Inc.

To whom it may concern: On 7-14-16, Insure On The Spot Services, Inc. received a cancellation letter from Mr. Ricardo [redacted].  The same day, Insure On The Spot Services, Inc. forwarded the request to [redacted].  On 8-1-16, [redacted]...

issued a cancellation notice on Mr. [redacted]’ policy.On 8-2-16, Insure On The Spot Services, Inc. issued Mr. [redacted] a refund check.  Mr. [redacted] cashed the check on 8-9-16. We feel that the above information should answer any questions regarding this matter.  Please contact our office if you require any additional information.  Respectfully,Insure On The Spot Services, Inc.

To whom it may concern:
[redacted] Insurance Company determines the outcome and handling of all claims.
Insure On The Spot Services, Inc. has no involvement in the claim process. 
Insure On The Spot Services, Inc. contacted [redacted] Insurance Company and obtained the following...

information regarding the claim.
[redacted] Insurance has already been in contact last month with the insured and the claim has been approved.
On 4-25-16, [redacted] Insurance Company sent Mr. [redacted] information on repairing his vehicle & were waiting to hear back from Mr. [redacted].
We feel that the above information should answer any questions regarding this matter. 
Please contact our office if you require any additional information.
Insure On The Spot Services, Inc.

To whom it may concern,On 6-21-17, Insure On The Spot Services, Inc. submitted an application to Direct Auto on a 2004 [redacted]. On 6-27-17, Insure On The Spot Credit Corporation sent Mr. [redacted] his 4 monthly payment coupons; his first payment was due on 7-22-17 in the amount of $99.80.  On 7-6-17,...

Insure On The Spot Credit Corporation sent a notice of payment due and on 7-24-17 a late notice was sent to Mr. [redacted].On 7-28-17, Mr. [redacted] contacted Insure On The Spot Services, Inc. to add two vehicles and a driver to his current policy resulting in additional premium.   As of 8-8-17, Insure On The Spot Credit Corporation did not receive the first monthly payment and the additional amount was added to the account, resulting in 4 monthly payment of $346.96.  On 9-1-17, Mr. [redacted] submitted a payment of $355.81.Mr. [redacted] asked to “figure out the amount owed and payments” & “amounts should not be same for a month were we only had one vehicle etc.”   as requested in his letter please see the following payment schedule.  Insure On The Spot Credit Corporation waived the cancel/late fees and part of the finance charge.  Payment schedule 4 monthly payments:  99.80 due on 7-22-17;  410.46 due on 8-22-17; 410.46 due on 9-22-17 and 410.46 due on 10-22-17.   The $355.81 payment would be applied to the 7-22-17 payment of $99.80 and $256.01 towards the 8-22-17 payment leaving a balance of $154.45 due for that month.Thank you for your time. Insure On The Spot Services, Inc.

To whom it may concern: On 3-23-17, Mr. [redacted] purchased auto insurance on Insure On The Spot Services, Inc website. Once the payment was approved an email was sent to Mr. [redacted] containing his insurance application, policy declaration page and ID cards.  The binder date & time was 3-23-17...

at 5:30am with an effective date of 3-24-17.  Insure On The Spot Services, Inc. forwarded Mr. [redacted] request to cancel his insurance to American Alliance Casualty Company on 3-31-17 and asked for the notice to be processed the same day.  On 3-31-17, American Alliance Casualty Company processed the cancellation request and Insure On The Spot Services, Inc. issued Mr. [redacted] refund of $69. We feel the above information should answer any questions regarding this matter. Respectfully, Insure On The Spot Services, Inc.

Initial Business Response /* (1000, 5, 2015/08/03) */
To whom it may concern:
Insure On The Spot mailed Laneika [redacted]'s refund on 7-6-15. However, due to human error the check was mailed to the wrong address. On 7-21-15, Insure On The Spot resent the refund check to Laneika [redacted].
On...

7-29-15, Laneika [redacted] cashed the check.
We apologize for any inconvenience this may of caused Laneika [redacted].