Integrated medical

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is classic bait and switch. I was forced to pick a different company due to negligence, misinformation and stalling
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

March 27, 2017     Revdex.com 8080 Ward Parkway, Suite 401 Kansas City, MO  64114   Re:  Revdex.com File [redacted], [redacted] R [redacted]        Virgin Mobile USA Inquiry        Sprint Case...

[redacted]                 To Whom It May Concern:   Sprint is in receipt of the above-referenced inquiry of Mr. [redacted] R [redacted] regarding our Virgin Mobile USA (VMU) product. In his complaint, Mr. [redacted] indicated that we discontinued his service plan that he was currently subscribed to, citing that VMU continued to Top-Up his account automatically when his service payment was due even though he could not use the service.  , Mr. [redacted] requested a refund for the remaining account balance on his account in the amount of $87.00.   During our initial conversation with Mr. [redacted] on March 21, 2017, we advised that he is subscribed to a sales expired Pay-As-You-Go service plan, which requires that he add at least $20 to his account every 90 days or $10 every 90 days to maintain active service.  Furthermore, the price plan that he is currently on is a sales expired Pay-As-You-Go plan, which includes 25-cents a minute for phone calls to all service providers, or 10-cents a minute for all VMU mobile to mobile calls.  Per our VMU Terms and Conditions, service payments are non-refundable.  Therefore, we must respectfully decline Mr. [redacted]’s refund request.  In addition, our records support that his account is currently cancelled.  In an attempt to resolve this matter, we offered to restore Mr. [redacted]s’ account, and to restore his account balance of $87.01; however, he declined our offer.   On behalf of Sprint, I regret any inconvenience Mr. [redacted] may have experienced as result of this matter.  If he has any additional questions regarding this issue, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext. [redacted]. I am available Monday through Friday from 10:30 a.m. to 6:30 p.m. Central Time.    Sincerely,   Christopher H. Executive Services Analyst

April 26, 2016   Revdex.com 8080 Ward Parkway, Suite 401 Kansas City, MO  64114   Re:  Revdex.com Case [redacted], [redacted]                Virgin Mobile USA Inquiry       ...

Sprint Case [redacted]   To Whom It May Concern:   Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department.  We appreciate your assistance in bringing our customers’ Virgin Mobile USA (VMU) concerns to our attention.  In his inquiry, Mr. [redacted] indicated that he purchased a VMU branded iPhone 5s as part of a promotion where he would receive a $100 account credit.  At the time of the filing he had not received the $100 promotional account credit.  He also expressed concerns that his monthly cycle date changed from the 7th of each month to the 20th.  He requested confirmation of the $100 promotional credit and an additional credit equivalent to one month of service charges for the inconvenience he has experienced relating to these matters.   During our discussion with Mr. [redacted] on April 25, 2016, we explained that the promotional credit of $100 is awarded after two monthly service payments are made within 50 days of activation, with the first month payment being the first.  As a result, not enough time has passed for him to see the promotional credit reflected on his account.  Due to any possible misunderstanding that may have occurred regarding the promotion we applied a $30 credit to his account on April 25, 2016.  Mr. [redacted] was accepting of the information we provided and considers this matter to be resolved.   We regret any inconvenience this matter may have caused Mr. [redacted].  If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext. [redacted].  I am available Monday through Friday from 10 a.m. to 7 p.m., Central Time.   Sincerely,   Donnetha C. Executive Services Analyst

December 2, 2016       Revdex.com   8080 Ward Parkway, Suite 401 Kansas City, MO  64114   Re:  Revdex.com Case [redacted]        Virgin Mobile USA Inquiry        Sprint Case...

[redacted]   To Whom It May Concern:   Sprint is in receipt of the inquiry referenced above, filed by Mr. [redacted] regarding our Virgin Mobile USA (VMU) product.  We appreciate your assistance in bringing our customers’ concerns to our attention.  In his inquiry, Mr. [redacted] indicated that he is experiencing issues with text messaging services.  He advised that his outgoing text messages are delayed by five minutes or more, and incoming messages are delayed for hours.   After a review of our records we were unable to identify any VMU network event that could be attributed to this matter.  In an effort to gain a clearer understanding of Mr. [redacted]’s concerns we attempted to reach him on November 14, and 23, 2016, at the phone number and e-mail provided in his inquiry. Unfortunately, our attempts to reach him were unsuccessful.  In addition, a letter was sent on November 23, 2016, via the United States Postal Service (USPS) to the address provided in his inquiry inviting him to contact us for assistance.    We regret any inconvenience this matter may have caused Mr. [redacted].  If we can be of any further assistance with this issue, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext. [redacted].  I am available Monday through Friday between 7:30 a.m. and 3:30 p.m., Central Time.   Sincerely,   Veronica B. Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted]<[redacted]B@[redacted]>10:30 AM (2 hours ago)tomeHi, I had filed a Revdex.com complaint against Virgin Mobile/ Sprint.#[redacted]I want to thank your office for acting on my complaint so quickly.I had been waiting about 30 days to receive a refund from their companythat was supposed to take 7 to 10 days. It was a lot of money to me.After your office contacted them, I received a phone call, an apology, andthe money was refunded back to my account .It is nice to know that some one is there to help people fight back againstpoor customer service. I appreciate the great job your office has done.Thank you,[redacted]

November 9, 2016   Revdex.com 8080 Ward Parkway, Suite 401 Kansas City, MO  64114   Re:  Revdex.com Case [redacted]        Virgin Mobile USA Inquiry        Sprint Case [redacted]   To Whom It May...

Concern:   Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department.  We appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attention.  In his inquiry, Mr. [redacted] indicated that at the time of his filing he had been without the use of his services for approximately two weeks.  As a result, he requested that he be provided with a device that will work or a service credit for the time he is impacted by this issue.   During our initial communication with Mr. [redacted] via e-mail on October 20, 2016, we advised that after a review of this matter we determined that the issues he was experiencing were related to an issue with the tower servicing his address.  During a follow-up e-mail discussion with him on October 21, 2016, we confirmed that although the issues with our network had been resolved he continued to experience a no service condition.  At that time we advised that we are willing to send him a complimentary device to use and follow up with him to see if he noticed any improvement.  We further explained that in order to do so we would need to speak with him to verify his account security information and shipping address.   In an effort to follow up with Mr. [redacted] we attempted to reach him via e-mail on November 2, 3 and 4, 2016, to verify his account PIN and gain acceptance of our offer.  Unfortunately, our attempts to reach him were unsuccessful.  In addition, we sent a letter to him via the U.S. Postal Service on November 8, 2016, and invited him to contact us to discuss his concerns should he still require assistance.    We regret any inconvenience this matter may have caused Mr. [redacted].  If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext. [redacted].  I am available Monday through Friday from 8:30 a.m. to 4:30 p.m., Central Time.   Sincerely,   Donnetha C. Executive Services Analyst

July 27, 2016   Revdex.com 8080 Ward Parkway, Suite 401 Kansas City, MO  64114   Re:  Revdex.com Case [redacted], Rebuttal                Virgin Mobile USA Inquiry        Sprint Case [redacted]   To Whom It May Concern:   Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department.  We appreciate your assistance in bringing our customer’s Virgin Mobile USA (VMU) concerns to our attention and regret the circumstances that led Ms. [redacted] to contact your office again.  In her most recent inquiry, Ms. [redacted] indicated that due to the small amount of usage she should be entitled to a refund of her payment of $55 for services.    As outlined in our previous response, we spoke with Ms. [redacted] regarding this matter on July 15, 2016, and explained that per the VMU Terms and Conditions, service payments are not refundable.  In addition, service charges are not prorated if service is terminated or modified before the close of a billing cycle. Unused services, including, but not limited to, plan minutes, messages or data allotments, expire at the end of each plan cycle or when service is terminated.   In an effort to resolve this matter, and due to any possible misunderstanding that may have occurred, our offer to apply a $55 account credit to offset one full month of service charges stands.  Should Ms. [redacted] wish to accept our offer, or if she would like for the credit to be applied to a different Sprint, Boost Mobile, or VMU account she may contact our office directly by August 15, 2016.   We regret any inconvenience this matter may have caused Ms. [redacted].  If she has any further questions or concerns regarding this matter she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext. [redacted].  I am available Monday through Friday from 7 a.m. to 4 p.m., Central Time.   Sincerely,   Tekiesha H. Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because: The solution offered was the same rejected solution. Please do not waste our time with resolution that is not working.
Regards,
[redacted]

July 27, 2017   Revdex.com 8080 Ward Parkway, Suite 401 Kansas City, MO  64114   Re:  Revdex.com Case [redacted], [redacted] D [redacted]        Virgin Mobile USA Inquiry        Sprint Case [redacted]   To Whom It May...

Concern:   Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department.  We appreciate your assistance in bringing our customers’ Virgin Mobile USA (VMU) concerns to our attention.  In his inquiry, Mr. [redacted] indicated that his broadband service was suspended after remitting a service payment on July 8, 2017. As such, he requested a credit for a month of service.   We attempted to contact Mr. [redacted] on July 5 and 11, 2017, at the telephone number ending in [redacted], and via e-mail to discuss this matter in detail.  In addition, we sent him a letter on July 12, 2017, via the U.S. Postal Service asking him to contact us directly.  We have provided Mr. [redacted] with our direct line to contact us directly.   In regards to Mr. [redacted]’s suspension concern, we were unable to verify the payment in question.  As such, we would need to speak with Mr. [redacted] directly to obtain proof of his remitted service payment in order to review his claim.    Sprint is committed to protecting the privacy of our customers.  In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account.  Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account.  We have not had the opportunity to obtain permission from Mr. [redacted] to discuss this matter with him or authenticate his ability to access account information with regard to this inquiry.  As a result, we cannot provide private information, or make any changes to the account.   We regret any inconvenience this matter may have caused Mr. [redacted].  If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext. [redacted].  I am available Monday through Friday from 10:30 a.m. to 6:30 p.m., Central Time.   Sincerely,   Christopher H. Executive Services Analyst

November 22, 2016       Revdex.com   8080 Ward Parkway, Suite 401 Kansas City, MO  64114   Re:  Revdex.com Case [redacted], [redacted]-Rebuttal        Virgin Mobile USA Inquiry        Sprint Case [redacted]   To Whom It May Concern:   Sprint is in receipt of the above-referenced follow-up inquiry of Ms. [redacted] regarding our Virgin Mobile USA (VMU) product.  We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led her to contact your office once more.  In her inquiry, Ms. [redacted] disagreed with our response to her previous inquiry because she never stated the device was activated on another service.  She requested a refund of $51.96.        Based on the information provided in Ms. [redacted]’s follow-up inquiry, and in an effort to re-evaluate our position, we have thoroughly reviewed this matter.  As previously explained in our response dated November 10, 2016, our records reflect that Ms. [redacted] is subscribed to our $45 Unlimited Plan, which includes 10GB of high-speed data.  In addition, Ms. [redacted]’s usage on October 28, 2016, reflected 7985.28MB of 3G and 3069.40MB of 4G.    During our discussion with Ms. [redacted] on October 28, 2016, we provided the information detailed above and advised that the issues she was experiencing are likely device related.  We also explained that due to the amount of usage verified on the account we are unable to issue a refund.  She confirmed that the device she activated had been previously activated on another account 3 years ago, and as such, the device is no longer covered by a manufacturer’s warranty.  In addition, we confirmed that the device in question was activated on a previous account from May 15, 2014, through April 16, 2015.    Unfortunately, our attempt to speak directly with Ms. [redacted] on November 17, 2016, was unsuccessful.  However, we received e-mail correspondence from Ms. [redacted] on November 18, 2016, that she declined our offer to provide her with a complimentary Motorola G or LG K3 replacement.  While we regret that Mr. [redacted] may disagree with the options offered, we feel we have fully addressed her concerns.  Our position remains unchanged and any further inquiries regarding this matter will be met the same response.   We regret any inconvenience this matter may have caused Ms. [redacted].  If we can be of further assistance with this issue, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext. [redacted].  I am available Monday through Friday between 7:30 a.m. and 3:30 p.m., Central Time.   Sincerely,   Veronica B Executive Services Analyst

March 14, 2016
Revdex.com
8080 Ward Parkway, Suite 401
Kansas City, MO 64114
Re: Revdex.com Case [redacted], [redacted]
Virgin Mobile USA Inquiry
Sprint Case [redacted]
To Whom It May Concern:
Thank you for forwarding the above-referenced inquiry to the Sprint...

Executive & Regulatory Services department. We appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attention. In his inquiry, Mr. [redacted] indicated that his monthly services payment increased by $1.42, and he has been unable to get a clear explanation of the increase.
In our e-mail correspondence with Mr. [redacted] on March 9, 2016, he requested that our findings be provided to him via our response to your agency. Beginning January 1, 2016, a prepaid mobile telephony services (MTS) surcharge is imposed on purchasers (consumers) of prepaid MTS as a percentage of the sales price of each retail transaction involving prepaid wireless cards/service in the state of California. Sellers of prepaid MTS (or prepaid wireless services) will be required to charge and collect the prepaid MTS surcharge from the purchaser at the time of the retail transaction. More detailed information relating to the MTS surcharge can be found at [redacted]. Although Mr. [redacted]’s account reflects a billing address in Nevada, taxation for the payment is based on the credit card address, which for Mr. [redacted] is showing as Fresno, CA.
We regret any inconvenience this matter may have caused Mr. [redacted]. If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext. [redacted]. I am available Monday through Friday from 7 a.m. to 4 p.m., Central Time.
Sincerely,
Tekiesha H.
Executive Services Analyst

August 11, 2016  Revdex.com8080 Ward Parkway, Suite 401Kansas City, MO  64114 Re:  Revdex.com Case [redacted], [redacted]       Virgin Mobile USA Inquiry       Sprint Case [redacted] To Whom It May...

Concern: Sprint is in receipt of the above-referenced inquiry of Mr. [redacted] regarding our Virgin Mobile USA (VMU) product.  We appreciate your assistance in bringing our customers’ concerns to our attention.  In his inquiry, Mr. [redacted] stated that he was unable to activate a device that he purchased via the VMU website, citing that when he attempted to activate the device through his online account he received an error with an orange box that would not allow him to proceed with the activation.  He further stated that he later realized that the serial number on the back of the device and the serial number on the box the device came in were different.  Therefore, he contacted our Customer Care department and they agreed to register the device in our system.  He was informed that he should be able to activate the device within 24 hours; however, he would have to upgrade his plan to a plan that is compatible with the new device.  As such, Mr. [redacted] requested to activate the device on the account prior to changing the plan because he believes that he will not be able to activate the new device on his account, and he will not be able to switch back to his current plan.  During our July 25, 2016, conversation with Mr. [redacted], he stated that he continues to receive an error message when he attempts to activate his device via the website.  Therefore, we agreed to send Mr. [redacted] a new device of the same model.  During our supplemental conversation with Mr. [redacted] on August 1, 2016, he confirmed that he received the new device; however, he received the same error message that he received with the previous device when he attempted to activate the device via the website.  At that time, we offered to assist Mr. [redacted] with the device activation.  Unfortunately, he did not have the device with him at that time and agreed to call us back at his earliest opportunity.  We spoke with Mr. [redacted] again on August 8, 2016, and we were able to swap Mr. [redacted]’s device.  As such, we believe this matter has been fully addressed.  On behalf of Sprint, I apologize for any inconvenience this matter may have caused.  If we can be of further assistance with this matter, Mr. [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext. [redacted].  I am available Monday through Friday between 8 a.m. and 4:30 p.m., Central Time. Sincerely, Kendra [redacted]Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The problem has been resolved.  I have a new phone now ###-###-####.
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:I can't use the data they offered, and the offer significantly undervalues my time.  Furthermore, they have done nothing to investigate why their records did not reflect those from California Lifeline.  They have just continued to assume that their records were correct.  They should contact California Lifeline directly using the reference numbers I supplied to isolate the issue.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:As previously explained, this current practice is in violation of Consumer Protection Laws regarding purchases for Goods and Services. The only acceptable resolution to this on behalf of myself and all Virgin Mobile customers being put in this position, is to provide a proper receipt for the purchase. This is something a developer can easily fix by amending the automated email to include the added tax amount ($TotalTax). I do not see how providing me with a $148 credit fixes your companies current violation.In part of my protection as a customer, a complaint have been filed with the State of Ohio Attorney General Consumer Protection division for further investigation. It is my intention to keep both of these cases opened and continue to pursue this until the proper resolution has been met for all customers.
Regards,
[redacted]

April 1, 2016
Revdex.com
8080 Ward Parkway, Suite 401
Kansas City, MO 64114
Re: Revdex.com Case [redacted]
Virgin Mobile USA Inquiry
Sprint Case [redacted]
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms. [redacted]...

regarding our Virgin Mobile USA (VMU) product. We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms. [redacted] advised that she remitted a service payment to her sons VMU account on March 19, 2016, and that the VMU representative asked her verify the six digit Personal Identification Number (PIN), which she did not know. She explained that she knows the security answer to the security question, which she previously answered when remitting past service payments. She would like to know what happened to the security question that was previously set up, and how can this be avoided in the future. She requested for the plan to be restarted considering that the phone has not been used for almost one week, or that VMU provide her with a refund of her service payment.
We are committed to protecting the privacy of our customers and complying with all laws that apply to the collection, access, use, disclosure, and security of their personal information. We do not disclose any of our customers’ personal information unless authorized by the customer or required by law. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a Personal Identification Number (PIN) and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. If the PIN cannot be provided, other specific identifiers may be required to discuss the account information or to implement the changes being requested. For additional information regarding our Privacy Policy, including how we collect, access, use, disclose, and secure personal information, Ms. [redacted] may visit our website, [redacted].
Our records reflect that on March 19, 2016, Ms. [redacted] remitted a service payment of $35; however, on March 20, 2016, she attempted to complete a phone swap. At that time she was requested to verify the PIN in order to process her equipment phone swap request, which resulted in her request being denied failing to authenticate the account. On March 22, 2016, Customer Care attempted an alternate method to authenticate her account, which failed and prompted her to request a refund of her service payment that she remitted on March 20, 2016. Subsequently, her refund request of $35 was processed to her credit card successfully on March 23, 2016. On March 24, 2016, our Customer Care representatives created a ticket in an effort to update her security PIN and security answer for authentication purposes. On March 25, 2016, she was asked to provide a copy of her Drivers License as an alternate way to authenticate her account and setup a new PIN and Security Answer. The requested identification was received the same day with an approval, and a new PIN and Security Answer was established.
During our conversation with Ms. [redacted] on March 31, 2016, we explained the information detailed above. In further review of our records we confirmed that the account PIN was updated on February 26, 2016, by her son [redacted], which may have led to the authentication issues reported in her inquiry. She confirmed that she received her refund of $35 on her credit card on March 25, 2016, and also advised that her account authentication concerns were resolved prior to our contacting her. She was advised that when remitting service payments, we do not require a PIN or Security answer; however, for any account changes or any attempt to acquire any information regarding her account, it will require that she authenticate her account. We are pleased to inform you that we have fully addressed her concerns.
If Ms. [redacted] has any questions regarding this matter, she can contact me directly by calling Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext. [redacted]. I am available Monday through Friday from 9:30 a.m. to 5:30 p.m., Central Time.
Sincerely,
Marco M
Executive Service Analyst

We appreciate your assistance in bringing our customers’ concerns to our attention. In her inquiry, Ms. [redacted] purchased a prepaid Top-Up card in the amount of $33.18 to be used for the $30 Unlimited Talk, Text and Web add-on. She redeemed the Top-Up card, but the unlimited optional add-on was...

not added. She disputed Assurance Wireless Customer Care’s decision to deny her refund request claiming it was due to fourteen minutes of usage. She requested a refund in the amount of $100.
Qualified customers have the option to add money for the purchase of optional minute packs including the $5 Talk and Unlimited Text, which provides an additional 250 voice minutes, and the $30 Unlimited Talk, Text and Web add-on. Customers who have purchased an add-on will receive an automatic renewal of the chosen add-on as long as they have a paid balance sufficient to cover the cost of the add-on when their new month starts. Therefore, the customer would need to notify our Assurance Wireless representatives to expire the add-on by the end of their billing cycle to avoid automatic renewal.
Our records reflect that Ms. [redacted] remitted a $30 Top-Up card on December 6, 2015, and purchased the $30 Unlimited Talk, Text and Web add-on. Our records further reflect that
Ms. [redacted] contacted Customer Care on December 8, 2015, and December 22, 2015, that she could not access the web. Although Ms. [redacted] continued to experience issues accessing the web on December 30, 2015, she requested a refund and our Customer Care representatives created a refund case. Subsequently, Ms. [redacted]’s refund request was denied due to fourteen minutes of usage.
During our February 3, 2016, discussion with Ms. [redacted], we explained the information outlined above. We regret any possible misunderstanding that may have occurred regarding our refund policy; however, as a resolution, and as a one-time courtesy, we agreed to extend her Unlimited Talk, Text and Web add-on for two months. The Unlimited add-on became effective February 3, 2016, and in addition, we applied a one-time credit of $30 to her account. Ms. [redacted] confirmed that we have fully addressed this matter and resolved her concerns.
We regret any inconvenience this matter may have caused Ms. [redacted]. If she has any questions regarding this matter, she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext. [redacted]. I am available Monday through Friday from 10:30 a.m. to 6:30 p.m., Central Time.
Sincerely,
[redacted] C.
Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]