Integrated medical

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received a check for $on 7/6/ Thanks for your help Suzanne

April 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile Custom Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile Custom (VMC) product We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry Ms [redacted] indicated that due to misinformation provided by a Virgin Mobile USA (VMU) Customer Care representative, her daughter has been without service for over one week She explained that her husband was offered a family price plan which was not compatible with their VMC devices Ms [redacted] requested a full refund of the $payment remitted on April 3, 2017, a replacement device for her daughter and a credit applied to their accounts towards monthly service charges We regret any inconvenience this matter may have caused Ms [redacted] while attempting to transition her daughter’s cell phone plan and services During our initial discussion with Ms [redacted] on April 14, 2017, we confirmed that we have decommissioned our Data Done Right Plans, and that her daughter’s and husband’s services were migrated to one of our existing Virgin Mobile USA (VMU) service plans In addition, we confirmed that Ms***’ daughter’s current device will work with the VMU service plan; however, it will need to be properly re-sku’d Ms [redacted] agreed to continue working with our office until this matter was fully resolved After further review, we confirmed that an order to replace her daughter’s device was processed Unfortunately, our follattempts on April 14, 21, 24, and 26, 2017, at the telephone number and email provided in the inquiry were unsuccessful In addition, a letter was sent to Ms [redacted] via the United States Postal Service (USPS) at the address provided in the inquiry on April 24, We are happy to inform that we received an e-mail from Ms [redacted] on April 26, 2017, confirming that their concerns have been resolved to their satisfaction We regret any inconvenience this matter may have caused Ms*** If we can be of further assistance with this issue, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, Veronica BExecutive Service Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I want to thank The Revdex.com for all that they do and I tried times unsuccessfully to resolve this matter prior to contacting the Revdex.comI told Shannon that if that was all she could me I asked for all of my money because the insurance is bogus they do not do anything, I wanted a full refund of $266.00, but she claimed all she could offer me was $so I told her something was better than nothing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, ***e [redacted] I made another attempt to fix the problem after I filed the complaint This last person sent me to the Level Tech I had requested on the direction of AppleThis tech activated the phone It is the previous multiple calls to fix this problem that is horrible Also there were no messages on my answering machine directing me to call Virgin Mobile about this complaint But the phone is working now as it should Thank you

January 15, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile USA (VMU) productWe appreciate your assistance in bringing our customer’s concerns to our attentionIn her complaint, Ms [redacted] indicated that her account was closed without notification, and after multiple requests the service or balance has not been restored to dateShe requested a refund of the paid balance reflected on her account at the time it was closed Our records reflect Ms [redacted] was subscribed to a grandfathered Pay-As-Yrate plan of cents per minuteThis service plan requires a $payment be made every days or $every days in order to maintain servicesOur records further reflect that Ms [redacted] did not remit a payment in accordance with her service plan requirements by October 9, 2015, and as a result her balance was expired on December 9, 2015, and her account was closedAfter reviewing the circumstances of the request we agreed to issue a refund of the previous account balance of $During our discussion with Ms [redacted] on January 11, 2016, we advised her of the above information and informed her she can expect a refund check within 7-daysMs [redacted] confirmed satisfaction with the resolution brought forth On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experiencedIf Ms [redacted] has any additional questions, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday, Tuesday, Thursday and Friday from 7:a.mto 5:p.m., Central Time Sincerely, La Taushia L La Taushia L Executive Services Analyst

May 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customers’ Assurance Wireless concerns to our attention In her inquiry, Ms [redacted] requested a refund of the $balance reflected on her account when it was closed We corresponded with Ms [redacted] regarding this matter via e-mail on May 3, 2016, and explained that per the Boost Mobile Terms and Conditions, any unused balance reflected on an account at the time it is closed is not refundable However, due to any possible misunderstanding that may have occurred we agreed to allow her to reactivate services and use the balance on our cents per minute Pay-As-Yplan, or receive an account credit to the active Sprint, Boost Mobile, Virgin Mobile USA, or Assurance Wireless account of a friend or family member Unfortunately, she declined our offers Should she wish to take advantage of one of our offers she has days from the date of this letter to contact our office We regret any inconvenience this matter may have caused Ms [redacted] If she has any further questions or concerns regarding this matter she can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Tekiesha HExecutive Services Analyst

April 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile USA (VMU) productIn her complaint, Ms [redacted] indicated she recently remitted a $service payment to her VMU account; however, she has been unable to utilize the internet on her device, and she requested a refund for $ Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account We have not had the opportunity to obtain permission from Ms [redacted] to discuss this matter with her or authenticate her ability to access account information with regard to this inquiry As a result, we cannot provide private information, or make any changes to the account We attempted to contact Ms [redacted] on March 15, and 17, 2017, at phone number ending in ***, and via e-mail to discuss this matter in detail In addition, we also sent her a letter via the U.SPostal Service asking her to contact us directly on March 21, We invite Ms [redacted] to contact our office if her concerns remain unresolved On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experienced as result of this matter If she has any additional questions regarding this issue, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from 10:a.mto 6:p.mCentral Time Sincerely, Christopher HExecutive Services Analyst

March 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Mr [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr*** ***We appreciate your assistance in bringing our customer’s Virgin Mobile USA (VMU) concerns to our attentionIn the information provided, Mr [redacted] advised that he has been unable to successfully activate his new LG Volt deviceMr [redacted] cited that he has sent multiple e-mails requesting assistance, but has not received any resolution to his concernIn addition, he stated that his credit card was double charged for his monthly service chargesHe requested assistance with activating his new device and obtaining a refund of the duplicate charge to his credit card We regret any delay Mr [redacted] experienced while attempting to resolve issues associated with activating his new device and obtaining a refund for the reported payment errorOur records reflect that Mr [redacted] contacted our Customer Care department via e-mail on March 1, 2016, to report issues with activating his new deviceWe confirmed that Mr [redacted] was provided troubleshooting steps to resolve his issuesHowever, we confirmed that his reported device issues remained unresolvedOur records further reflect that on March 7, 2016, a refund in the amount $was processed back to Mr***’s credit card ending with ***In addition, as of March 8, 2016, we confirmed that Mr***’s difficulty with activating his new device was due to his equipment being shipped to him without a UICC data sim card During our March 15, 2016, e-mail conversation with Mr [redacted] he confirmed that he received a refund of the service payment in questionHe also secured a UICC data sim card to pair with his device, and as such, all of his reported concerns have been resolved to his satisfaction On behalf of Sprint, I apologize for any inconvenience these matters may have caused Mr***If he has any additional questions regarding these matters, I can be reached by calling our department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Mondrell G Executive Services Analyst

January 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Virgin Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Virgin Mobile USA (VMU) productIn his complaint, Mr [redacted] requested we unlock his VMU iPhones due to limited coverage in his neighborhood We regret any issues Mr [redacted] may have experienced while attempting to address his unlock request Unlocking a device is a general term that refers to one or more types of device unlocking MSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network Unlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally) Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) VMU will unlock a device unlock under the following circumstances: The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked The device has been active on the associated account for at least months with the account active during that time During our conversation with Mr [redacted] on January 5, 2017, we confirmed that his iPhones purchased on December 20, 2016, are not eligible for SIM unlocking because they have not met the month requirement In addition, he advised us he no longer owns the equipment and is no longer using our service On behalf of Sprint, I apologize for any inconvenience Mr [redacted] experienced regarding this matter and regret we lost him as a customer If he has any additional questions regarding these issues, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday, through Friday from a.mto p.mCentral Time Sincerely, La Taushia LExecutive Services Analyst

May 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Virgin Mobile Custom Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile Custom (VMC) productWe appreciate your assistance in bringing our customer’s concerns to our attention In her complaint, Ms [redacted] stated she canceled her VMC account; however, she is still being billed for monthly servicesAs such, she is requesting a refund for services, and for the account to be removed from automatic bill pay During our discussion with Ms [redacted] on April 28, 2017, we advised that we regret any frustration she experienced as a result of her account billing concern As a result, we agreed to forward her refund request to our Finance teams for review We were able to verify the charges were stemming from her son’s active accountMs [redacted] confirmed her son is no longer using VMC service and requested the account to be canceled April 19, We are pleased to inform you that due to no usage of services, a refund in the amount of $was returned to her credit card ending in on May 3, We attempted to follow up with Ms [redacted] on May 3, and 11, 2017, to confirm the refund has been received; however, we have not been able to reach her We invite Ms [redacted] to contact us at her earliest opportunity if additional assistance is needed On behalf of Sprint, I apologize for any inconvenience Ms [redacted] may have experienced If Ms [redacted] has any additional questions, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at [redacted] , ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] *.Executive Services Analyst

February 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] n [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] n [redacted] regarding our Assurance Wireless product We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that his wife’s credit card was debited twice for the aplan service charge when she requested to add the $Unlimited plan to her daughter’s boyfriend’s Lifeline account Mr [redacted] further stated that his wife contacted our Customer Care department to request a refund, and our representatives informed her that the financial institution made the error when processing the payment In addition, he stated that his wife visited her bank and she was informed to wait a few days to determine if the monies would be refunded As a result, he requested to have the additional payment refunded Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account If the PIN cannot be provided, other specific identifiers may be required to discuss the account information or to implement the changes being requested We have not had the opportunity to obtain permission from the account holder to discuss this matter with him or authenticate his ability to access account information with regard to this inquiry As a result, we cannot provide private information, or make any changes to the account During our February 6, 2017, conversation with Mr [redacted] , he confirmed that he is unable to authenticate the above referenced account As such, we informed him that due to his inability to authenticate the account, we are unable discuss and/or make changes to the accountMr [redacted] stated that his wife already reversed the charges with her financial institution On behalf of Sprint, I apologize for any inconvenience this matter may have caused If we can be of further assistance with this matter, Mr [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, Kendra [redacted] Executive Services Analyst

July 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry referenced above, filed by Mr [redacted] regarding our Assurance Wireless product We appreciate your assistance in bringing our customers concerns to our attention According to the information provided, Mr [redacted] stated that he has had issues with his device and has been sent replacement devices of the same make and model All three devices he has received have been defective As such, he requested a different make and model device We regret any inconvenience Mr [redacted] may have experienced as a result of his equipment malfunction During our July 11, 2016, discussion with Mr [redacted] , we explained that due to the issues he has had with the Kyocera Jax device we would send him a different make and model device Mr [redacted] confirmed he received an Alcatel Onetouch SpeakEasy, and activated the device on July 25, He advised that he is satisfied with our resolution If Mr [redacted] has any questions or concerns regarding this matter he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] HExecutive Services Analyst

June 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry referenced above, filed by Ms [redacted] regarding our Boost Mobile product We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] indicated that a payment was taken without her authorization She requested a refund for the payment posted to her MasterCard account Our records reflect that Ms [redacted] VMU account was activated on May 7, 2012, and cancelled on June 29, Our records further reflect that Ms [redacted] contacted VMU Customer Care on April 20, 2016, and credit card information was updated and she was enrolled for automatic payments at her request As such, a payment on May 21, 2016, was processed automatically Finally, our records reflect that Ms [redacted] contacted Customer Care on June 1, 2016, to request a refund, which was denied due to the amount of usage reflected on her account after the payment was made During our initial conversation with Ms [redacted] on June 16, 2016, we provided the information detailed above and explained that VMU Terms and Conditions outlines that service payments remitted to VMU are final and non-refundable, and any unused paid funds remaining on an account at the time service will be forfeited We further explained that we would submit her request to our Finance department for further review During our follconversation with Ms [redacted] on June 29, 2016, we advised that our records confirm that usage on her account after the payment exceeded the allowable amount for consideration of a refund As such, we were unable to meet with her refund request We offered to apply an equivalent credit to the account of a friend or relative’s VMU, Boost Mobile, or Sprint branded account Although Ms [redacted] declined our offer she will have until July 27, 2016, to contact our office to accept should she wish to reconsider We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at [redacted] *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, [redacted] **Executive Services Analyst Tell us why here

August 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Virgin Mobile Custom Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Virgin Mobile Custom (VMC) productIn her complaint, Ms [redacted] indicated that she expressed her concerns regarding her recent service plan change that would bring her monthly cost down to $ She disputed that she had to pay $95, and then wait for another department to call her in order to get a refund of $ She requested to be compensated for the time she spent attempting to resolve this matter and the issue resolved Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account We have not had the opportunity to obtain permission from Ms [redacted] to discuss this matter with her or authenticate her ability to access account information with regard to this inquiry As a result, we cannot provide private information, or make any changes to the account We attempted to contact Ms [redacted] on August 10, August 11, and April 15, 2016, at phone ending with and via e-mail to discuss this matter in detail; however, we received an e-mail on August 15, 2016, that she will contact us back As of August 30, 2016, we have yet to hear back from Ms*** On behalf of Sprint, I regret any inconvenience Ms [redacted] may have experienced as result of this matter If she has any additional questions regarding this issue, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.mCentral Time Sincerely, Donnetha CExecutive Services Analyst

October 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , Rodger [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrRodger [redacted] regarding our Assurance Wireless product We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] indicated that he received a defective device Because his device was defective, he requested to use his previous device; however, our Customer Care department was unable to assist He requested that we activate his previous device During our initial conversation with Mr [redacted] on October 3, 2017, we explained that his previous device was still attached to his previous Assurance Wireless account We agreed to cancel his previous Assurance Wireless account and activate his previous device on his Virgin Mobile USA (VMU) account We confirmed that Mr [redacted] ’s device was activated successfully We regret any inconvenience these matters may have caused Mr [redacted] If he requires additional assistance regarding these issues, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 10:a.mto 6:p.mCentral Time Sincerely, Christopher HExecutive Services Analyst

December 30, [redacted] Revdex.com Ward Parkway, Suite * Kansas City, MO 6*[redacted] Re: Revdex.com Case [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** regarding our Virgin Mobile USA (VMU) productWe appreciate your assistance in bringing our customers’ concerns to our attentionIn her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to address unresolved issues with her inability to access her VMU account via our websiteShe further expressed her dissatisfaction with having to obtain a court ordered subpoena in order to receive a copy of her call record details in the event that the issue with the website is not addressed in a timely matter We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that these concerns have been forwarded to the appropriate managerial staff for further review During our December 18, 2015, conversation with Ms***, we explained that, we were unable to identify the source of her reported concernsTherefore, we requested that Ms [redacted] attempt to log into her VMU account online through our websiteWe are pleased to inform you that Ms [redacted] successfully logged into her online account via the www.virginmobileusa.com website at that timeAs such, Ms [redacted] confirmed that her issue had been fully addressed On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms***If you have questions regarding this issue, please contact me directly at [redacted] or by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand *:p.m., Central Time Sincerely, Kendra [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] , Jr

Tell us why here...May 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Virgin Mobile USA Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] regarding our Virgin Mobile USA (VMU) productWe appreciate your assistance in bringing our customers’ concerns to our attentionIn the information provided, Mr [redacted] indicated that he returned equipment that he purchased within the allowable day timeframeHe advised that although the device was confirmed returned, he had yet to receive a refund for the product at the time of his filingHe also expressed concerns with our Customer Care department regarding being double billed for his monthly services and not obtaining any resolutionHe requested that a refund be issued for the returned device and for the duplicate service paymentOn behalf of Sprint, I apologize for any inconvenience Mr [redacted] may have experienced as a result of these matters During our conversation with Mr [redacted] on May 5, 2017, we advised that we would process a refund of his service payment and further investigate his additonal concerns, and contact him back with our findingsOur Finance department successfully processed a refund in the amount of $for Mr [redacted] ’s service payment to his credit card on May 9, In addition, we confirmed that his equipment was returned, and a refund in the amount of $was processed to his credit card on April 20, Furthermore, Mr [redacted] ’s account has been updated properly and as a resolution, we applied a credit to offset one month of his service chargesHis account is currently active and in use During our conversation with Mr [redacted] on May 17, 2017, he confirmed that he received the refunds and he no longer requires further assistanceWe are pleased to inform you that this matter has been fully resolved If Mr [redacted] has questions regarding these concerns, he can contact me directly by calling Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday 8:a.mto 4:p.m., Central Time Sincerely, Marco M Executive Services Analyst

July 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Mr [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] regarding our Assurance Wireless product In the information provided, Mr [redacted] stated that he received his ZTE Quest device in March 2017, and immediately noticed multiple issues with the device Mr [redacted] indicated that not having a working device has prevented him from making important phone calls He requested that his ZTE Quest be fixed or replaced immediatelyWe regret any delay Mr [redacted] may have experienced while attempting to resolve his device related concerns Our records reflect that Mr [redacted] contacted our Customer Care department on April 10, and May 4, 2017, to report issues with his device We confirmed that due to Mr [redacted] not having access to an alternate device we were unable to complete troubleshooting steps to resolve his device concerns During our July 14, 2017, conversation with Mr [redacted] we provided the information outlined above We informed Mr [redacted] that we would send him a warranty replacement device immediately We confirmed that this device was delivered to Mr***’s billing address on July 17, Unfortunately, our subsequent attempts to contact Mr [redacted] on July 19, 21, and 25, 2017, to confirm if he received his replacement device were not successful However, we believe that we have addressed his device related concerns to the best of our ability We invite Mr [redacted] to contact our office should he have any additional concerns regarding this matter On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr*** If he has any further concerns regarding this matter he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at [redacted] , ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

March 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Mr [redacted] Assurance Wireless Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customer’s Boost Mobile concerns to our attentionIn the information provided, Mr [redacted] expressed his dissatisfaction with the delayed timeframe it has taken for him to receive a refund for an equipment purchaseMr [redacted] has requested an immediate refund of his purchase of $ We regret any delay Mr [redacted] has experienced while attempting to obtain his equipment refundOur records reflect that he contacted our Customer Care department on February 18, 2016, to advise that he returned his device to our warehouse for a refundOur records further reflect that Mr [redacted] contacted our Customer Care department on February 23, 2016, to inquire if his device had been received in our warehouseWe confirmed that we were able to locate his device in our warehouse and would begin the process to issue his equipment refundOur records further reflect that Mr [redacted] made additional calls to our Customer Care department on March 3, and 8, We confirmed that Mr [redacted] ’ equipment refund was applied to his Assurance Wireless account as of March 9, During our subsequent conversation with Mr [redacted] on March 10, 2016, he advised that he would like the funds issued back to his credit cardAs such, Mr [redacted] was informed that this process may take additional 8-business days to processWe are pleased to inform you that as of March 14, 2016, a refund was processed to Mr [redacted] ’ credit card in the amount of $ During our March 17, 2016, conversation with Mr [redacted] we provided the information outlined aboveMr [redacted] confirmed that although he has received his equipment refund he remains dissatisfied due to having to wait a full month to be issued the refundI informed Mr [redacted] that we appreciate his feedback and we will take action to forward his concerns regarding our equipment refund process through our internal channels for suggested process changes On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr [redacted] If he has any additional questions regarding this matter, I can be reached by calling our department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Mondrell G Executive Services Analyst