Ms [redacted] had a section tenant renting her property for years Each year her property successfully passed a Section inspection meaning “the property complied with Housing Quality Standards & Local City Codes” Additionally, Real Property Management (“RPM”) performed periodic inspections in which the photos taken were forwarded onto Ms [redacted] for review The tenant was often served with day, day notices of non-compliance as well as letters for minor items that needed to be addressed in the property Unfortunately, Ms [redacted] often times decided not to follow through with the and day compliance notices For example, in November the tenant was issued a day notice for an unauthorized pet in the property At the conclusion of the days, the tenant hadn’t complied by removing the unauthorized pet or paying a security deposit At that time we reached out to Ms [redacted] with the option to evict the tenant based on the non-compliance and Ms [redacted] opted not to evict and to let the unauthorized pet remain in the home without a security deposit On a different occasion, the tenant failed to comply with a day noticeAgain we reached to Ms [redacted] to have her follow through by repairing the items needed on the day, then charging the tenant for the repairs and having RPM’s in house collections department work in an effort to get her reimbursed After thoroughly reviewing this option along with the purpose of a and day notice, RPM did not receive any directive from Ms*** As a result of both of these items, the tenant learned that the Ms [redacted] wasn’t going to stand by the notices that RPM issued Furthermore, RPM was able to get the tenant to comply with two additional day notices to replace carpet in one room and replace the Arcadia door In conclusion, the periodic inspection work was completed therefore no refund will be issued
RPM West Valley Phoenix does not have any ownership in the property and only has limited authority and approval limitsOnce the tech initially visited the property and the cost to repair exceeded the authority RPM had the tech immediately called the ownerIt did take the owner time to get the repair completed and during that time RPM proceeded to follow up with the home owner in an effort to getting the repair completed as soon as possible while we understand the tenant was not comfortable in all rooms of the home while the secondary AC was out they did have AC in the unit and since RPM is not the home owner and just the Agent for the owner we cannot force the owner to issue a credit
The email address is valid and obviously the phone number your called was not a loop because you stated you spoke with someone at the office Unfortunately due to volume our showing times are booked close together so our agents are unable to wait at a property for people like yourself who was running late We are happy to hear that you found another rental and wish you the best of luck
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In regards to the decline of reimbursement for utilitiesWe are fully aware we are responsible for the standard cost of our utilitiesHowever, Given that Real Property Management and or owners of the home are under contract to maintain and care for the pool and had FAILED TO DO SO -Therefore resulted in us having an extreme water bill cost from draining and refilling the pool..We feel they are responsible to pay the additional cost given they advised we are not allowed to care for the pool ourselvesAny results from the lack of maintenance should be on the company and not ourselves We will still be expecting the difference they are responsible for of $150.54Going forward Real Property Management has charged us for lawn maintenance of $The inspection was done weeks after move out and we had hired professional landscapers on August 27th, to complete maintenance of all grass, trees, shrubs and bushes on the premises just days prior to our move-outAttached is a copy of the receipt.It is not our fault they waited a long period of time to complete the inspection after move outThe grass of course will be grown and in need of mowingWe will still be requesting the refund of charges $165.00.Real Property Management has also left us responsible for removing all items and furniture in the home which we didHowever they charged us $EVERYTHING that was left in the closets and hallways were that of the owners(paper towel holder, Night stands, Shoe Rack, dresser, baking tray in oven and packages addressed to the owners The move out list the company had just provided as their response marks many additional invalid maintenance checks that were there at the time of move in: *Cameras and speakers never worked, speakers blew off during storm and were placed in garage*Hole on patio wall was from owners previous outdoor TV that they removed*New filters were in fact replaced by us and left in home.*Marks on garage floor were there prior*NO DOOR STOPPERS EVER EXISTED- picture to prove*All light bulbs were replaced except the non working which was presented to the inspector during the month inspection*Side gate key was returned..? We should at least be entitled to what is lawfully right given proof provided of the additional $Additional pictures of furniture left in the home, No door stoppers, and proof of charges can also be provided.Regards, [redacted]
I already have a copy of the lease agreement and this whole issue is about customer service and communicationThe representative was very rude when she called back and there is no reason for her to be so rudeAs far as communication I called then I was told to put a request via online and I didWhen I summited the report online there is a part that says to put my phone number (anyone would assume is to be called back)I did see your email that was sent to me 2+ weeks later when the rude representative told me to check my spam emailSure the email that you state was on the spam emailNone of these procedures are on your lease agreement and this procedures that you expect people to know should be told by the leasing agents and not assume everyone knows them Why ask for a phone number on your portal only to send an mail for me to call and in my case the email went to my spam folder so I never knew I had to call (not that uncommon)Also prior to putting the order I call and none of these was explain on the phone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I request to have the $plus the $I spent on faxing over my documents to Real Property Management West Valley (RPM) I contacted PAYLEASE Per Mark's request to do so, and I was told that only RPM could refund the money to me I do not see why RPM could not refund the total amount I also request the refund of $for faxing over my documents because Mark requested that I send them via fax for faster service and it was until I had already faxed them that Mark told me that the home for rent would not be ready and that he could not have all his paperwork done before the 7th of August if possible Leasing Agent Mark had been informed by the owner of the home before hand that we would need the home by the 7th or before Mark was not professional enough to prepare himself or to inform the owner or myself that he would not be able to work as fast until the last moment This is why I request a complete refund Regards, [redacted]
The legally titled property owners of the subject property located at [redacted] , [redacted] have determined that the repairs were done in a professional manner by licensed contractors and as such will not be paying for additional contractors to review the work
The *** can request payment back from our third party credit card processor directly as many applicant have done when they decide not proceed with an applicant however; I have requested that Paylease refund the $application fee todayIt will take 1-business days per paylease to refund the
$to the applicants cardWe will not be refunding the applicants cost to fax their application as they choose to pay the $faxing feeAll docuements could have been scanned and emailed for delivered to our office As for the $processing fee from Paylease they will have to take that up with paylease directly as I do believe that is non-refundable and the prompts when state that when making a paymentI have attached proof that we have requested the refund
I am writing because I disagree with the resolutionthis has been a blame game the whole time I have sent the repair requestI make my payments on time and I had informed the management company months before that the A/C needed to be repaired when the tub plug needed to be fixeda washer or something only needed o be put in and they told me it was closed to disregard that order to fix leave as isI have had to live in the home uninhabitableI even explained to RPM that I had relatives coming for my daughters graduation and still no resolutionMy mom is years old and had to deal with the discomfort of the no air in her living quarters*** the mechanic came out today because I called him at am on Tuesday to see if he would have time to come outI had already booked an appointment for Wednesday 1-However I had to leave early from work today to make sure I was able to let him inLoosing pay while dealing with this issue as wellI want compensation of the inconvenience of the days I had o deal with the discomfort, since 5/until it is repaired, I want the proration of my SRP bill considered and will send them a copy of my bill once it is printed for June, and my deposit back in full once I give my day notice, and before the end of my lease without being penalizedDon even stated that it was possibly just a quick fix but since it has gone on this long, it has caused the coils to leak and now the unit froze over due to low freeion
*** *** is aware the her lease has been renewedThe executed of the renewal has been uploaded to her online system since November 18, You can see in the print out uploaded from the system along with print out of Tenant portal that shows that *** *** had access at her legal lease end
date
I did not call them on 4:on 9/8/and leave a messageI'm still wondering why the email address they provided to contact them is not validI am also wondering why the number to "reach the showing agent at" is a loop of a recordingI tried to contact the agent saying that we were running a few minutes late but the number provided to "reach the agent" was a loop of an automated recording, so I had no way to let them know I was lateWhen I arrived, there were TWO other parties that were there that had a a later showing time than usWhen I finally got ahold of corporate to ask about it on 9/11, the lady was EXTREMEY rude and attitudinalThe biggest complaints I have is that I desperately tried to contact this business to get more information on this rental but the email address provided at the home is invalid and the number they provide for everything else is just a recordingI feel sorry for the owner of this home because they lost a renter for this homeWhen I FINALLY got a hold of an actual person at this business they were extremely rudeSo good riddance, we are renting elsewhere and it is actually more expensiveAnd now this business is claiming I contacted them at 4:on 9/which is flat out untrueWhy is the email they provide at the home invalid? Why is the number to contact the agent an automated loop? Why was that lady so rude? I would suggest this business gets more organized in contacting them and works on their customer service, and I'm sure they will see an improvement in their overall business and customer satisfaction
As a courtesy we have pulled all of MsHermann's keys prior to the close of her account and have put them up front for whomever she would like to pick them up The tenant's refundable security deposit will be sent to Ms*** via direct deposit on 9/17/ We wish MsHermann the best of luck with the sale.RPM Management
It is regretful that what could be a pleasant terminiation of a contract, regardless of how it ends, cannot be achievedMy understanding of a "sale" of property is not a listing but the actual transfer of property from one owner to anotherAlthough a copy of the listing was sent to RPM, it was an intent to sell and agent did not list it on the multiple as would be the next stepThe property has not sold and their contract to manage would have continued without interruption. Below was the reply I received after my listing agent contacted themIt is clear that they were not going to be cooperative with me to offer a supportive transitionKeeping my keys is like keeping me hostageWhat is the purpose of this? You have no need for my keysi should have the option to pick up the security deposit from RPM office after the terminationWhat is the purpose of keeping that deposit? Because the contract says so? Why cant you simply cooperate and give me a break? I need the new rental property manager to start with this depositI would like the option for my rental property manager to pick up the security deposit from the RPM office as soon as possible. Property ManagerAug (days ago)tome***, an executed listing agreement was received for your home which as you know is a breach of your contract Your tenant was provided the contact information for your listing agent but apparently hasn't contact him as most likely they are pretty upset that you entered into a renewal and then listed the house for saleAdditionally we have provided the tenant's contact information to your listing agent.Please keep in mind that we do not provide support services for property owners who breach their contract.MarkProperty Management Dept
All calls/ voicemail are returned in the order in which they are receivedDue to heavy call volume potential applicants are directed to our website as they can schedule a showing on our site and view all property detailsKrystalynn had a scheduled appointment on 9/8/at 4:at our property on
W Jefferson St in AvondaleOn 9/8/at 4:we received a phone call from Krystalynn advising that she and another party had been at the home and no one showed up to let them view the homeAt that time we advised that the showings are scheduled appointments and the agent had spent over minutes at home showing other interested party which is why it is important to be on time the scheduled showings and that the agent had moved on to the next homeOn 9/11/at about PM we received another phone call from Krystalynn advising that she and another party had been at the home and no one showed up to let them view the home and she wanted to confirm that someone would be there this timeWe let her know she is free to reschedule but again to remember that all appointments are at schedule time so be sure to be on time this time to avoid any further issues
We have uploaded the tenant's lease agreement - please see section which clearly states that the tenant is not to make any repairs unless they caused the issue Additionally, we are uploading a copy of the work order in which the tenant was provided with the property owner's AC vendor
contact information on 7/22/the same day that the tenant submitted the AC work order repair
In response to the compliant:Unfortunately for , the Arizona Department of Revenue has changed the procedures for filing TPT taxes for certain cities within Maricopa County and one of those cities is El Mirage As result, most property management companies aren't offering to file
the taxes for the property owner thereby making the property owner file them on their ownRPM is offering our clients the option to either file them on their own or to have RPM file them for an additional cost In conclusion, if Mr*** doesn't want to pay our monthly filing fee he can file them on his ownRegarding the carpet, Mr*** approved our estimate for installing new carpet in his property (we have attached our online portal showing he approved) Mr*** used his own vendor for other working at the property so if he had concerns with our estimate for the new carpet we have no idea why he approved the workWe rented Mr***'s property is days and we are uploading an email from him dated Feb 27, in which he says he is happy with the work of the broker's *** and our Leasing Agent *** however his Revdex.com complaint states that the problem began on February 13, Additionally, in the email dated Feb 27, Mr*** is complaining about "paying" for management fees for the month of February however per his executed management agreement page the management fee is MONTHLYLastly we are uploading an email that Mr*** sent to his previous property manager when he decided to cancel services with them to switch to RPM As you can see Mr*** also had an issue with them and threatened that "he forwarded a compliant to the Arizona Department of Real Estate" and you will notice that the broker of that property management responded by saying "we are delighted to sever this agreement with you."In conclusion, it appears that Mr*** will not be happy with anyone's property management services including ours As a result, he can choose to terminate his contract early as per page and pay early termination fees.RPM Mgmt Team
We are very sorry to hear that *** *** * *** are not happy with how the unfortunate situation occurredAll RPM staff followed protocol for their moinspection*** *** * *** had a scheduled mofor Friday November 21st at 2:Unfortunately, they did not show up to the
2:appointmentBy the time they did show up it was too late to complete the inspection as the inspector needed to get to the next appointment so he had leftAs stated in the lease I have uploaded the tenant would pay a $re-scheduling fee if they would like to have another appointment to complete the moinspection or their other option is to come into the office and sign off on the moinspectionThis information can be found on the last page of the lease under the moinstructionsWe took several phone calls from *** *** *** *** and all staff were polite and courteous to get all of the issues with the break in and moresolvedAs you can see the mowas rescheduled and completed with tenant on Monday November 24th,
The information that RPM has provided is factually incomplete and missing full contextIt is true that the tenant was served many noticesHowever, at multiple recommendation of RPM, we did not evictIt is also true that pictures were uploaded and shared with me, but no issues were identified and called outThe majority of reports were signed off with no indication that there were any issuesRegarding the pet, RPM called and told me that the 2nd pet was to replace the first pet, which was old and passing awayTherefore, I approved the 2nd pet and no security deposit since it was ‘replacing’ the first petThey said they would continue to monitor to ensure there is only pet(see attachment for RPM response, point #1) In regards to the carpet, we identified that flooring was installed in another bedroom, not RPMRPM guaranteed that no other modifications were made in the house and confirmed that the tenant replaced the vinyl wood with carpet and sent pictures of a new carpetThe pictures looked like the carpet was similar model/make, but this was inaccurate(attachment point #2) Regarding the Arcadia door, the tenant actually did not replace the door even though RPM confirmed that they didThe pictures sent to us indicated a new doorHowever, when our contract with Real Property ended and we inspected the property, the door was inoperable and had to be fully replacedWe believe the tenant supplied inaccurate pictures to RPM and that RPM did not actually go into the home to inspect that the door had been replaced(attachment point #3)We discovered more issues (listed below) when the tenant moved out and when we had our new property manager conduct a thorough inspection As in the original complaint, the additional items that RPM never informed us about over the years (among others) which RPM hasn’t addressed in their response are in the attachment (point #4)
I have attached copies of the management contract and lease, email showing contact information was sent to her agent and the email that we sent to Ms***You will see in the foreclosure and terms section of the contract that a sale constitutes a break of the management agreementWe asked or a
copy of the listing agreement as the owner stated she was listing her home for sale and her Real Estate Agent called our officeWe have provided tenant contact information to her Agent as you can see in the email and the tenant was provided her listing agreementThe initial start up fee is non-refundable as services were rendered*** is in break of the contract so the early termination fees of $are due and will not be refundedThe tenants refundable deposit of $will go to the owner with her closing package as it states in the agreement all fund monies, keys and remotes will be sent to the owner within 30-day of cancellation
As we disclose to all Owners / clients Real Property Management is note a licensed home inspector which is why the photos were shared with the owner an it is a sad but unfortunate fact that as the owner of an investment property damages are one of the risks associated with having a rental
Ms [redacted] had a section tenant renting her property for years Each year her property successfully passed a Section inspection meaning “the property complied with Housing Quality Standards & Local City Codes” Additionally, Real Property Management (“RPM”) performed periodic inspections in which the photos taken were forwarded onto Ms [redacted] for review The tenant was often served with day, day notices of non-compliance as well as letters for minor items that needed to be addressed in the property Unfortunately, Ms [redacted] often times decided not to follow through with the and day compliance notices For example, in November the tenant was issued a day notice for an unauthorized pet in the property At the conclusion of the days, the tenant hadn’t complied by removing the unauthorized pet or paying a security deposit At that time we reached out to Ms [redacted] with the option to evict the tenant based on the non-compliance and Ms [redacted] opted not to evict and to let the unauthorized pet remain in the home without a security deposit On a different occasion, the tenant failed to comply with a day noticeAgain we reached to Ms [redacted] to have her follow through by repairing the items needed on the day, then charging the tenant for the repairs and having RPM’s in house collections department work in an effort to get her reimbursed After thoroughly reviewing this option along with the purpose of a and day notice, RPM did not receive any directive from Ms*** As a result of both of these items, the tenant learned that the Ms [redacted] wasn’t going to stand by the notices that RPM issued Furthermore, RPM was able to get the tenant to comply with two additional day notices to replace carpet in one room and replace the Arcadia door In conclusion, the periodic inspection work was completed therefore no refund will be issued
RPM West Valley Phoenix does not have any ownership in the property and only has limited authority and approval limitsOnce the tech initially visited the property and the cost to repair exceeded the authority RPM had the tech immediately called the ownerIt did take the owner time to get the repair completed and during that time RPM proceeded to follow up with the home owner in an effort to getting the repair completed as soon as possible while we understand the tenant was not comfortable in all rooms of the home while the secondary AC was out they did have AC in the unit and since RPM is not the home owner and just the Agent for the owner we cannot force the owner to issue a credit
The email address is valid and obviously the phone number your called was not a loop because you stated you spoke with someone at the office Unfortunately due to volume our showing times are booked close together so our agents are unable to wait at a property for people like yourself who was running late We are happy to hear that you found another rental and wish you the best of luck
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In regards to the decline of reimbursement for utilitiesWe are fully aware we are responsible for the standard cost of our utilitiesHowever, Given that Real Property Management and or owners of the home are under contract to maintain and care for the pool and had FAILED TO DO SO -Therefore resulted in us having an extreme water bill cost from draining and refilling the pool..We feel they are responsible to pay the additional cost given they advised we are not allowed to care for the pool ourselvesAny results from the lack of maintenance should be on the company and not ourselves We will still be expecting the difference they are responsible for of $150.54Going forward Real Property Management has charged us for lawn maintenance of $The inspection was done weeks after move out and we had hired professional landscapers on August 27th, to complete maintenance of all grass, trees, shrubs and bushes on the premises just days prior to our move-outAttached is a copy of the receipt.It is not our fault they waited a long period of time to complete the inspection after move outThe grass of course will be grown and in need of mowingWe will still be requesting the refund of charges $165.00.Real Property Management has also left us responsible for removing all items and furniture in the home which we didHowever they charged us $EVERYTHING that was left in the closets and hallways were that of the owners(paper towel holder, Night stands, Shoe Rack, dresser, baking tray in oven and packages addressed to the owners The move out list the company had just provided as their response marks many additional invalid maintenance checks that were there at the time of move in: *Cameras and speakers never worked, speakers blew off during storm and were placed in garage*Hole on patio wall was from owners previous outdoor TV that they removed*New filters were in fact replaced by us and left in home.*Marks on garage floor were there prior*NO DOOR STOPPERS EVER EXISTED- picture to prove*All light bulbs were replaced except the non working which was presented to the inspector during the month inspection*Side gate key was returned..? We should at least be entitled to what is lawfully right given proof provided of the additional $Additional pictures of furniture left in the home, No door stoppers, and proof of charges can also be provided.Regards, [redacted]
I already have a copy of the lease agreement and this whole issue is about customer service and communicationThe representative was very rude when she called back and there is no reason for her to be so rudeAs far as communication I called then I was told to put a request via online and I didWhen I summited the report online there is a part that says to put my phone number (anyone would assume is to be called back)I did see your email that was sent to me 2+ weeks later when the rude representative told me to check my spam emailSure the email that you state was on the spam emailNone of these procedures are on your lease agreement and this procedures that you expect people to know should be told by the leasing agents and not assume everyone knows them Why ask for a phone number on your portal only to send an mail for me to call and in my case the email went to my spam folder so I never knew I had to call (not that uncommon)Also prior to putting the order I call and none of these was explain on the phone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I request to have the $plus the $I spent on faxing over my documents to Real Property Management West Valley (RPM) I contacted PAYLEASE Per Mark's request to do so, and I was told that only RPM could refund the money to me I do not see why RPM could not refund the total amount I also request the refund of $for faxing over my documents because Mark requested that I send them via fax for faster service and it was until I had already faxed them that Mark told me that the home for rent would not be ready and that he could not have all his paperwork done before the 7th of August if possible Leasing Agent Mark had been informed by the owner of the home before hand that we would need the home by the 7th or before Mark was not professional enough to prepare himself or to inform the owner or myself that he would not be able to work as fast until the last moment This is why I request a complete refund Regards, [redacted]
The legally titled property owners of the subject property located at [redacted] , [redacted] have determined that the repairs were done in a professional manner by licensed contractors and as such will not be paying for additional contractors to review the work
The *** can request payment back from our third party credit card processor directly as many applicant have done when they decide not proceed with an applicant however; I have requested that Paylease refund the $application fee todayIt will take 1-business days per paylease to refund the
$to the applicants cardWe will not be refunding the applicants cost to fax their application as they choose to pay the $faxing feeAll docuements could have been scanned and emailed for delivered to our office As for the $processing fee from Paylease they will have to take that up with paylease directly as I do believe that is non-refundable and the prompts when state that when making a paymentI have attached proof that we have requested the refund
I am writing because I disagree with the resolutionthis has been a blame game the whole time I have sent the repair requestI make my payments on time and I had informed the management company months before that the A/C needed to be repaired when the tub plug needed to be fixeda washer or something only needed o be put in and they told me it was closed to disregard that order to fix leave as isI have had to live in the home uninhabitableI even explained to RPM that I had relatives coming for my daughters graduation and still no resolutionMy mom is years old and had to deal with the discomfort of the no air in her living quarters*** the mechanic came out today because I called him at am on Tuesday to see if he would have time to come outI had already booked an appointment for Wednesday 1-However I had to leave early from work today to make sure I was able to let him inLoosing pay while dealing with this issue as wellI want compensation of the inconvenience of the days I had o deal with the discomfort, since 5/until it is repaired, I want the proration of my SRP bill considered and will send them a copy of my bill once it is printed for June, and my deposit back in full once I give my day notice, and before the end of my lease without being penalizedDon even stated that it was possibly just a quick fix but since it has gone on this long, it has caused the coils to leak and now the unit froze over due to low freeion
*** *** is aware the her lease has been renewedThe executed of the renewal has been uploaded to her online system since November 18, You can see in the print out uploaded from the system along with print out of Tenant portal that shows that *** *** had access at her legal lease end
date
I did not call them on 4:on 9/8/and leave a messageI'm still wondering why the email address they provided to contact them is not validI am also wondering why the number to "reach the showing agent at" is a loop of a recordingI tried to contact the agent saying that we were running a few minutes late but the number provided to "reach the agent" was a loop of an automated recording, so I had no way to let them know I was lateWhen I arrived, there were TWO other parties that were there that had a a later showing time than usWhen I finally got ahold of corporate to ask about it on 9/11, the lady was EXTREMEY rude and attitudinalThe biggest complaints I have is that I desperately tried to contact this business to get more information on this rental but the email address provided at the home is invalid and the number they provide for everything else is just a recordingI feel sorry for the owner of this home because they lost a renter for this homeWhen I FINALLY got a hold of an actual person at this business they were extremely rudeSo good riddance, we are renting elsewhere and it is actually more expensiveAnd now this business is claiming I contacted them at 4:on 9/which is flat out untrueWhy is the email they provide at the home invalid? Why is the number to contact the agent an automated loop? Why was that lady so rude? I would suggest this business gets more organized in contacting them and works on their customer service, and I'm sure they will see an improvement in their overall business and customer satisfaction
As a courtesy we have pulled all of MsHermann's keys prior to the close of her account and have put them up front for whomever she would like to pick them up The tenant's refundable security deposit will be sent to Ms*** via direct deposit on 9/17/ We wish MsHermann the best of luck with the sale.RPM Management
It is regretful that what could be a pleasant terminiation of a contract, regardless of how it ends, cannot be achievedMy understanding of a "sale" of property is not a listing but the actual transfer of property from one owner to anotherAlthough a copy of the listing was sent to RPM, it was an intent to sell and agent did not list it on the multiple as would be the next stepThe property has not sold and their contract to manage would have continued without interruption. Below was the reply I received after my listing agent contacted themIt is clear that they were not going to be cooperative with me to offer a supportive transitionKeeping my keys is like keeping me hostageWhat is the purpose of this? You have no need for my keysi should have the option to pick up the security deposit from RPM office after the terminationWhat is the purpose of keeping that deposit? Because the contract says so? Why cant you simply cooperate and give me a break? I need the new rental property manager to start with this depositI would like the option for my rental property manager to pick up the security deposit from the RPM office as soon as possible. Property ManagerAug (days ago)tome***, an executed listing agreement was received for your home which as you know is a breach of your contract Your tenant was provided the contact information for your listing agent but apparently hasn't contact him as most likely they are pretty upset that you entered into a renewal and then listed the house for saleAdditionally we have provided the tenant's contact information to your listing agent.Please keep in mind that we do not provide support services for property owners who breach their contract.MarkProperty Management Dept
All calls/ voicemail are returned in the order in which they are receivedDue to heavy call volume potential applicants are directed to our website as they can schedule a showing on our site and view all property detailsKrystalynn had a scheduled appointment on 9/8/at 4:at our property on
W Jefferson St in AvondaleOn 9/8/at 4:we received a phone call from Krystalynn advising that she and another party had been at the home and no one showed up to let them view the homeAt that time we advised that the showings are scheduled appointments and the agent had spent over minutes at home showing other interested party which is why it is important to be on time the scheduled showings and that the agent had moved on to the next homeOn 9/11/at about PM we received another phone call from Krystalynn advising that she and another party had been at the home and no one showed up to let them view the home and she wanted to confirm that someone would be there this timeWe let her know she is free to reschedule but again to remember that all appointments are at schedule time so be sure to be on time this time to avoid any further issues
We have uploaded the tenant's lease agreement - please see section which clearly states that the tenant is not to make any repairs unless they caused the issue Additionally, we are uploading a copy of the work order in which the tenant was provided with the property owner's AC vendor
contact information on 7/22/the same day that the tenant submitted the AC work order repair
In response to the compliant:Unfortunately for , the Arizona Department of Revenue has changed the procedures for filing TPT taxes for certain cities within Maricopa County and one of those cities is El Mirage As result, most property management companies aren't offering to file
the taxes for the property owner thereby making the property owner file them on their ownRPM is offering our clients the option to either file them on their own or to have RPM file them for an additional cost In conclusion, if Mr*** doesn't want to pay our monthly filing fee he can file them on his ownRegarding the carpet, Mr*** approved our estimate for installing new carpet in his property (we have attached our online portal showing he approved) Mr*** used his own vendor for other working at the property so if he had concerns with our estimate for the new carpet we have no idea why he approved the workWe rented Mr***'s property is days and we are uploading an email from him dated Feb 27, in which he says he is happy with the work of the broker's *** and our Leasing Agent *** however his Revdex.com complaint states that the problem began on February 13, Additionally, in the email dated Feb 27, Mr*** is complaining about "paying" for management fees for the month of February however per his executed management agreement page the management fee is MONTHLYLastly we are uploading an email that Mr*** sent to his previous property manager when he decided to cancel services with them to switch to RPM As you can see Mr*** also had an issue with them and threatened that "he forwarded a compliant to the Arizona Department of Real Estate" and you will notice that the broker of that property management responded by saying "we are delighted to sever this agreement with you."In conclusion, it appears that Mr*** will not be happy with anyone's property management services including ours As a result, he can choose to terminate his contract early as per page and pay early termination fees.RPM Mgmt Team
We are very sorry to hear that *** *** * *** are not happy with how the unfortunate situation occurredAll RPM staff followed protocol for their moinspection*** *** * *** had a scheduled mofor Friday November 21st at 2:Unfortunately, they did not show up to the
2:appointmentBy the time they did show up it was too late to complete the inspection as the inspector needed to get to the next appointment so he had leftAs stated in the lease I have uploaded the tenant would pay a $re-scheduling fee if they would like to have another appointment to complete the moinspection or their other option is to come into the office and sign off on the moinspectionThis information can be found on the last page of the lease under the moinstructionsWe took several phone calls from *** *** *** *** and all staff were polite and courteous to get all of the issues with the break in and moresolvedAs you can see the mowas rescheduled and completed with tenant on Monday November 24th,
The information that RPM has provided is factually incomplete and missing full contextIt is true that the tenant was served many noticesHowever, at multiple recommendation of RPM, we did not evictIt is also true that pictures were uploaded and shared with me, but no issues were identified and called outThe majority of reports were signed off with no indication that there were any issuesRegarding the pet, RPM called and told me that the 2nd pet was to replace the first pet, which was old and passing awayTherefore, I approved the 2nd pet and no security deposit since it was ‘replacing’ the first petThey said they would continue to monitor to ensure there is only pet(see attachment for RPM response, point #1) In regards to the carpet, we identified that flooring was installed in another bedroom, not RPMRPM guaranteed that no other modifications were made in the house and confirmed that the tenant replaced the vinyl wood with carpet and sent pictures of a new carpetThe pictures looked like the carpet was similar model/make, but this was inaccurate(attachment point #2) Regarding the Arcadia door, the tenant actually did not replace the door even though RPM confirmed that they didThe pictures sent to us indicated a new doorHowever, when our contract with Real Property ended and we inspected the property, the door was inoperable and had to be fully replacedWe believe the tenant supplied inaccurate pictures to RPM and that RPM did not actually go into the home to inspect that the door had been replaced(attachment point #3)We discovered more issues (listed below) when the tenant moved out and when we had our new property manager conduct a thorough inspection As in the original complaint, the additional items that RPM never informed us about over the years (among others) which RPM hasn’t addressed in their response are in the attachment (point #4)
I have attached copies of the management contract and lease, email showing contact information was sent to her agent and the email that we sent to Ms***You will see in the foreclosure and terms section of the contract that a sale constitutes a break of the management agreementWe asked or a
copy of the listing agreement as the owner stated she was listing her home for sale and her Real Estate Agent called our officeWe have provided tenant contact information to her Agent as you can see in the email and the tenant was provided her listing agreementThe initial start up fee is non-refundable as services were rendered*** is in break of the contract so the early termination fees of $are due and will not be refundedThe tenants refundable deposit of $will go to the owner with her closing package as it states in the agreement all fund monies, keys and remotes will be sent to the owner within 30-day of cancellation
As we disclose to all Owners / clients Real Property Management is note a licensed home inspector which is why the photos were shared with the owner an it is a sad but unfortunate fact that as the owner of an investment property damages are one of the risks associated with having a rental