To whom it may concern: There was recently a dispute regarding the previous tenant responsibilities versus owner responsibilities, and wear and tear in terms of repairs needed while a property is tenant occupiedAfter some back and forth on March and 19th on our online system Mr
*** was not happy with Real Property Managements determinationOn Friday March 20, Mr*** and I spoke directly over the phone on where we both established our concerns and came to a mutual understanding of the situation and how it can be addressedThe issue was resolved thenSincerely, *** ***
As stated in the first page of the lease with *** ***RPM is just an agent for the property ownerThe move-out was completed by RPM on behalf of the ownerWe have included copies of the lease, photos taken at the move-out inspection and a copy of the disposition and invoiceSince the home was
new at the time *** *** moved in the owner decided they *** *** needed to pay to have all of the landscaping cleaned up and the dead bushes removedThe photos from the move-out inspection clearly show that the landscape clean up was needed and the charge justifiedThe owner did not charge *** *** for a cleaning, however *** *** was charged for replacement of the stove that was new at mosince the burn marks and stains could not be removedI have uploaded the photos showing this itemAs RPM has no ownership in the home are just acting as the owner agent and advising the tenant of the charges that the home owner requested he be charged
RPM was engaged to manage Mr [redacted] home which is currently under management we are complying with the terms of the contract. We have leased the home and continue to manage both the home and tenant. Ultimately as a the property owner, Mr. [redacted] is responsible for paying the city rental tax per the City of El Mirage. As a courtesy RPM sets up the lease so that charge is pasted on to the tenant and then forwarded on to the owner to file the taxes. Since services have been rendered no refunds will be issued. Mr. [redacted] is free to terminate services at anytime during the contract but is subject to an early termination fee or he can terminate when his contract expires at no cost.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I request to have the $4.95 plus the $10.00 I spent on faxing over my documents to Real Property Management West Valley (RPM). I contacted PAYLEASE Per Mark's request to do so, and I was told that only RPM could refund the money to me. I do not see why RPM could not refund the total amount. I also request the refund of $10.00 for faxing over my documents because Mark requested that I send them via fax for faster service and it was until I had already faxed them that Mark told me that the home for rent would not be ready and that he could not have all his paperwork done before the 7th of August if possible. Leasing Agent Mark had been informed by the owner of the home before hand that we would need the home by the 7th or before. Mark was not professional enough to prepare himself or to inform the owner or myself that he would not be able to work as fast until the last moment. This is why I request a complete refund.
Regards,
[redacted]
RPM West Valley is just an agent for the owner as stated on
page 1, line of the leaseOn April 29, Ms[redacted] & Ms[redacted] signed
a lease with RPM paying the full year in advance along with a security and pet
depositA total of $13,was collected on that day.
The breakdown is as follows:
1.
$Non non-refundable admin fee
2.
$refundable deposit
3.
$pet deposit
4.
$non-refundable pet deposit
5.
$X =$12,Monthly rent
6.
$overpaid rent in case of HOA violations or
fees
We have uploaded a copy of the tenant security deposit
disposition as well as an invoice from an AC vendor that was sent to the
property that was charged back to the tenant as the unit was functional at time
of inspection$dollars was deducted from the overpaid rent leaving $
that was listed on the disposition of depositThe tenant was charged:
$for
cleaning
$for
landscaping
$for new
AC filters
Since RPM is
just an agent for the owner the move-out is completed the findings sent to the
owner so that they can make final determination of what the tenant is charged
Per the executed lease agreement attached the tenant is responsible for all
utilities while renting the unitThe leak was fixed after it was reportedAs
for the owner choosing not to repair items it again the owner decision if an
item is to remain AS IS if does not affect the health and safety of their
tenantNo additional funds are due to the tenantWe have attached the, Lease Agreement, the Signed Move Out Inspection along with the Security Deposit Disposition and Invoice for the A/C stating it was functional at the time of inspection
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.RPM has failed to address my complaints. [redacted] of RPM has instead been dismissive and tried to deflect the complaints and make it personal.RE: #1[redacted] knew in advance of the changes to TPT filing prior to me signing as her client on December 15, 2014, with contract to commence on December 31, 2014. In response to my Revdex.com complaint, [redacted] states “most property management companies aren’t offering to file the taxes for the property owner”. We did an informal survey of other higher rated property management companies listed on the Revdex.com site and found the opposite. Where in fact they do the filings with no additional fee.Two supporting documents attached:1/ Email from [redacted] December 8, 20142/ RPM Memo to property owners December 8, 2014. [redacted] knew about TPT filing changes on December 8, 2014 and yet entered into a management agreement with me on December 31, 2014 for a flat $75.00 monthly fee, which included the filing at no cost to the owner. In addition, in an email on December 7, 2014 I stated to [redacted] “be sure to include all fees.”Two Supporting document attached:3/ Management between RPM and [redacted]4/ Email from [redacted] December 7, 2014 and response email from [redacted] December 19, 2014On April 28, 2015 RPM resent the December 8, 2014 owner Memo and requested to complete the forms with no mention of the $12.50 fee to file TPT. On May 1st I was notified that I needed to file the TPT tax on my own for February, March and April. Again, no mention of a $12.50 fee. If the TPT forms were required by March 31, 2015, Why were the February, March taxes not paid? Why did it take until May 1, 2015 to advise me the February and March taxes were not paid? Also why were the February and March taxes disbursed and paid to me in the April disbursement instead of the respective months?It would appear RPM had no intention of paying our TPT taxes as per our contract. Refer to Document 3, which states both Property Manager and Owner must sign an amendment. [redacted], from RPM, informed us by email, on May 2, 2015, that “amendments which rpm can do as long as they are in writing which the tpt charge change was”. [redacted]/ Broker does not follow her own contract and feels that she can super cede Arizona contract law. Refer to Document 9.ADOR/ State of Arizona states that “there are no changes for Residential Rental Property Managers for 2015. Property managers can continue to file tax returns in the same manner they did for each city and ADOR in 2014”. The deadline date for license applications is not March 31, 2015, but June 30, 2015, as per the attached January 2015 ADOR publication.Five Supporting Documents:5/ Owner Notification April 28, 20156/ Accounting email – May 1, 2015 – No TPT fee7/ Second Accounting email -TPT fee - May 1, 20158/ ADOR Publication January 2015 TPT Return9/ Email May 2, 2015 – [redacted] knowingly and willfully secured my property management contract without disclosing fees to administer the newly revised TPT filing. This despite including it in her written proposal.RE: #2Our complaint regarding the carpet was the lack of carpet information (manufacturer, warranty, sample, type, square footage, model number).We requested more information and a sample of the carpet from [redacted], husband of the broker, [redacted], co-owner of "Mainly Maintenance." His quote was unprofessional and lacking detail. We reluctantly approved the work due to time constraints. We also "have no idea why we approved the work." To date, we still have not received any information on this complaint. For all we know it was used carpeting? In the response, [redacted] infers that we discussed the quote with [redacted], but when in fact the communications were with [redacted].Two Supporting Documents:10/ Email to [redacted] Feb 27, 201511/ Mainly Maintenance quotationAs a Broker of RPM, [redacted] failed to disclose that she is also an owner of "Mainly Maintenance". Nor did she disclose her company "Mainly Maintenance" charges $75.00 to do a maintenance quote. This despite asking about any additional fees on December 7, 2014. If we do not use her company, we are charged $75.00, otherwise it is deducted from the bill. Because the rest of the maintenance was too costly, we used our own person. In order to avoid this $75.00 charge we reluctantly had to use her company for some work. Another reason we chose RPM to do the carpet. Basically it is a conflict of interest for a broker/property manager to engage in business of a related nature.While it was easy to deal with [redacted], from RPM, [redacted] from “Mainly Maintenance/RPM” was not helpful. [redacted] stated that we were happy with the work of the broker ([redacted]), my email did not state that.RE: #3 We know the management fee is monthly. RPM did not act in our best interests by starting a tenant rental contract with two days left in February. This resulted in higher costs to us: full monthly property management fee and cost to file the TPT. The tenant’s rent was prorated. Why did RPM not prorate our monthly property management fee? Had we been consulted, if the tenants required early occupancy, they could have had access two days early and rental agreement would commence March 1st.RE: #4[redacted] selectively quoted my previous property management company "we are delighted to sever this agreement with you." She concluded "It appears that Mr. [redacted] will not be happy with anyone's property management services including ours." She failed to include the true reasons why we terminated our four year relationship with our previous property management. It is inappropriate for [redacted] to discuss or disclose information about the former property management company. These issues have nothing to do with the complaints I filed. This is clearly an attempt to discredit my credibility. We want the letter removed from the Revdex.com site. In Summary:1/ RPM misrepresented the property management agreement. (refer to #1)2/ RPM did not disclose their relationship to Mainly Maintenance (refer #2)3/ RPM did not disclose the $75.00 fee associated with performing a maintenance quote.Even after requesting them to list all fees. (refer #2)4/ RPM did not act in our best interests when entering into a tenant agreement. We paid a fee of $300.00 to place a tenant and act in our best interests. (refer #3)5/ RPM did not perform duties outlined in the Property Management contract: They did not pay city TPT taxes, nor did they advise they were not going to do so until May 2015.6/ RPM did not act ethically, nor professionally when uploading our confidential email onto the Revdex.com site, in an attempt to discredit me and shift the focus from the complaints.In conclusion, RPM has misrepresented the property management agreement. On that basis, the contract is voidable. We want an immediate release from our agreement without penalty, a refund of our fees paid to date and our confidential email removed from the Revdex.com site. Regards,[redacted]
As stated in the original lease Real Property Management West Valley is just an agent for the owner. All charges are valid and at this time the owner will not be issuing any additional refunds. Have a pool could result in extra utility expenses and the tenant were made aware the they would be responsible for all utilities during the lease term. Thank you, RPM
RPM West Valley Phoenix does not have any ownership in the property and only has limited authority and approval limits. Once the tech initially visited the property and the cost to repair exceeded the authority RPM had the tech immediately called the owner. It did take the owner time to get the repair completed and during that time RPM proceeded to follow up with the home owner in an effort to getting the repair completed as soon as possible while we understand the tenant was not comfortable in all rooms of the home while the secondary AC was out they did have AC in the unit and since RPM is not the home owner and just the Agent for the owner we cannot force the owner to issue a credit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted] and I arrived 5 mins late due to traffic, and although they are saying that the agent had another house call to attend. He stayed at the property for almost an hour while we waited on the phone with [redacted] and then on the phone with Real Property Management to try and trouble shoot and resolve this issue. He did not leave the property until about 330. Which would have been more than enough time to do the walk through but they refused to do it due to no electricity at the premises. I was specifically told that we were charged to reschedule not for being late but because there was no electricity at the the residence, which again was an issue caused by some of the copper being stolen from the property and was the property managements fault not ours there was no electricity at the time of inspection. In addition my concern is more so for my safety, this company has been nothing but unfair and manipulating and I know they will lie, cheat, and manipulate to hold onto what ever money they can. I at this point am concerned more about the possibility of a cheap and faulty job this company may have done in order to save money on the repairs at the premises and I am looking for some kind of second look over to confirm that the work is up to code.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In regards to the decline of reimbursement for utilities. We are fully aware we are responsible for the standard cost of our utilities. However, Given that Real Property Management and or owners of the home are under contract to maintain and care for the pool and had FAILED TO DO SO -Therefore resulted in us having an extreme water bill cost from draining and refilling the pool..We feel they are responsible to pay the additional cost given they advised we are not allowed to care for the pool ourselves. Any results from the lack of maintenance should be on the company and not ourselves. We will still be expecting the difference they are responsible for of $150.54Going forward Real Property Management has charged us for lawn maintenance of $165.00. The inspection was done 2 weeks after move out and we had hired professional landscapers on August 27th, 2014 to complete maintenance of all grass, trees, shrubs and bushes on the premises just 3 days prior to our move-out. Attached is a copy of the receipt.It is not our fault they waited a long period of time to complete the inspection after move out. The grass of course will be grown and in need of mowing. We will still be requesting the refund of charges $165.00.Real Property Management has also left us responsible for removing all items and furniture in the home which we did. However they charged us $70.00... EVERYTHING that was left in the closets and hallways were that of the owners. (paper towel holder, 2 Night stands, Shoe Rack, 1 dresser, baking tray in oven and packages addressed to the owners. The move out list the company had just provided as their response marks many additional invalid maintenance checks that were there at the time of move in: *Cameras and speakers never worked, speakers blew off during storm and were placed in garage. *Hole on patio wall was from owners previous outdoor TV that they removed. *New filters were in fact replaced by us and left in home.*Marks on garage floor were there prior*NO DOOR STOPPERS EVER EXISTED- picture to prove. *All light bulbs were replaced except the 4 non working which was presented to the inspector during the 6 month inspection. *Side gate key was returned..? We should at least be entitled to what is lawfully right given proof provided of the additional $385.54. Additional pictures of furniture left in the home, No door stoppers, and proof of false charges can also be provided.Regards,
[redacted]
Per the attached lease the tenant is responsible for all utilities and therefore they will not refunded any water cost. Once the move-out was completed it was thoroughly reviewed along with the photos and compared to the executed move-in inspection and all charges are valid. I have uploaded a copy...
of the tenants lease which states that RPM is just an agent for the property owner, along with copies of the move-in and move-out inspection.
Unfortunately RPM does not have any ownership in the property and are just as frustrated with the property owner as the tenant as we provided them with an estimate for the repair on 5.19.16 and have been following up with them daily to check the status. We have also asked the property owner if...
they would like to offer a credit however given the property has two AC units and one is function just fine they may not authorize the credit.
Ms. [redacted] had a section 8 tenant renting her property for 8 years. Each year her property successfully passed a Section 8 inspection meaning “the property complied with Housing Quality Standards & Local City Codes”. Additionally, Real Property Management (“RPM”) performed periodic...
inspections in which the photos taken were forwarded onto Ms. [redacted] for review. The tenant was often served with 14 day, 10 day notices of non-compliance as well as letters for minor items that needed to be addressed in the property. Unfortunately, Ms. [redacted] often times decided not to follow through with the 10 and 14 day compliance notices. For example, in November 2014 the tenant was issued a 10 day notice for an unauthorized pet in the property. At the conclusion of the 10 days, the tenant hadn’t complied by removing the unauthorized pet or paying a security deposit. At that time we reached out to Ms. [redacted] with the option to evict the tenant based on the non-compliance and Ms. [redacted] opted not to evict and to let the unauthorized pet remain in the home without a security deposit. On a different occasion, the tenant failed to comply with a 14 day notice. Again we reached to Ms. [redacted] to have her follow through by repairing the items needed on the 14 day, then charging the tenant for the repairs and having RPM’s in house collections department work in an effort to get her reimbursed. After thoroughly reviewing this option along with the purpose of a 14 and 10 day notice, RPM did not receive any directive from Ms. [redacted]. As a result of both of these items, the tenant learned that the Ms. [redacted] wasn’t going to stand by the notices that RPM issued. Furthermore, RPM was able to get the tenant to comply with two additional 14 day notices to replace carpet in one room and replace the Arcadia door. In conclusion, the periodic inspection work was completed therefore no refund will be issued.
The legally titled property owners of the subject property located at [redacted], [redacted] have determined that the repairs were done in a professional manner by licensed contractors and as such will not be paying for additional contractors to review the work.
The email address is valid and obviously the phone number your called was not a loop because you stated you spoke with someone at the office. Unfortunately due to volume our showing times are booked close together so our agents are unable to wait at a property for people like yourself who was running late. We are happy to hear that you found another rental and wish you the best of luck.
I already have a copy of the lease agreement and this whole issue is about customer service and communication. The representative was very rude when she called back and there is no reason for her to be so rude. As far as communication I called then I was told to put a request via online and I did. When I summited the report online there is a part that says to put my phone number (anyone would assume is to be called back). I did see your email that was sent to me 2+ weeks later when the rude representative told me to check my spam email. Sure the email that you state was on the spam email. None of these procedures are on your lease agreement and this procedures that you expect people to know should be told by the leasing agents and not assume everyone knows them. Why ask for a phone number on your portal only to send an mail for me to call and in my case the email went to my spam folder so I never knew I had to call (not that uncommon). Also prior to putting the order I call and none of these was explain on the phone.
To whom it may concern: There was recently a dispute regarding the previous tenant responsibilities versus owner responsibilities, and wear and tear in terms of repairs needed while a property is tenant occupiedAfter some back and forth on March and 19th on our online system Mr
*** was not happy with Real Property Managements determinationOn Friday March 20, Mr*** and I spoke directly over the phone on where we both established our concerns and came to a mutual understanding of the situation and how it can be addressedThe issue was resolved thenSincerely, *** ***
As stated in the first page of the lease with *** ***RPM is just an agent for the property ownerThe move-out was completed by RPM on behalf of the ownerWe have included copies of the lease, photos taken at the move-out inspection and a copy of the disposition and invoiceSince the home was
new at the time *** *** moved in the owner decided they *** *** needed to pay to have all of the landscaping cleaned up and the dead bushes removedThe photos from the move-out inspection clearly show that the landscape clean up was needed and the charge justifiedThe owner did not charge *** *** for a cleaning, however *** *** was charged for replacement of the stove that was new at mosince the burn marks and stains could not be removedI have uploaded the photos showing this itemAs RPM has no ownership in the home are just acting as the owner agent and advising the tenant of the charges that the home owner requested he be charged
RPM was engaged to manage Mr [redacted] home which is currently under management we are complying with the terms of the contract. We have leased the home and continue to manage both the home and tenant. Ultimately as a the property owner, Mr. [redacted] is responsible for paying the city rental tax per the City of El Mirage. As a courtesy RPM sets up the lease so that charge is pasted on to the tenant and then forwarded on to the owner to file the taxes. Since services have been rendered no refunds will be issued. Mr. [redacted] is free to terminate services at anytime during the contract but is subject to an early termination fee or he can terminate when his contract expires at no cost.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I request to have the $4.95 plus the $10.00 I spent on faxing over my documents to Real Property Management West Valley (RPM). I contacted PAYLEASE Per Mark's request to do so, and I was told that only RPM could refund the money to me. I do not see why RPM could not refund the total amount. I also request the refund of $10.00 for faxing over my documents because Mark requested that I send them via fax for faster service and it was until I had already faxed them that Mark told me that the home for rent would not be ready and that he could not have all his paperwork done before the 7th of August if possible. Leasing Agent Mark had been informed by the owner of the home before hand that we would need the home by the 7th or before. Mark was not professional enough to prepare himself or to inform the owner or myself that he would not be able to work as fast until the last moment. This is why I request a complete refund.
Regards,
[redacted]
RPM West Valley is just an agent for the owner as stated on
page 1, line of the leaseOn April 29, Ms[redacted] & Ms[redacted] signed
a lease with RPM paying the full year in advance along with a security and pet
depositA total of $13,was collected on that day.
The breakdown is as follows:
1.
$Non non-refundable admin fee
2.
$refundable deposit
3.
$pet deposit
4.
$non-refundable pet deposit
5.
$X =$12,Monthly rent
6.
$overpaid rent in case of HOA violations or
fees
We have uploaded a copy of the tenant security deposit
disposition as well as an invoice from an AC vendor that was sent to the
property that was charged back to the tenant as the unit was functional at time
of inspection$dollars was deducted from the overpaid rent leaving $
that was listed on the disposition of depositThe tenant was charged:
$for
cleaning
$for
landscaping
$for new
AC filters
Since RPM is
just an agent for the owner the move-out is completed the findings sent to the
owner so that they can make final determination of what the tenant is charged
Per the executed lease agreement attached the tenant is responsible for all
utilities while renting the unitThe leak was fixed after it was reportedAs
for the owner choosing not to repair items it again the owner decision if an
item is to remain AS IS if does not affect the health and safety of their
tenantNo additional funds are due to the tenantWe have attached the, Lease Agreement, the Signed Move Out Inspection along with the Security Deposit Disposition and Invoice for the A/C stating it was functional at the time of inspection
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.RPM has failed to address my complaints. [redacted] of RPM has instead been dismissive and tried to deflect the complaints and make it personal.RE: #1[redacted] knew in advance of the changes to TPT filing prior to me signing as her client on December 15, 2014, with contract to commence on December 31, 2014. In response to my Revdex.com complaint, [redacted] states “most property management companies aren’t offering to file the taxes for the property owner”. We did an informal survey of other higher rated property management companies listed on the Revdex.com site and found the opposite. Where in fact they do the filings with no additional fee.Two supporting documents attached:1/ Email from [redacted] December 8, 20142/ RPM Memo to property owners December 8, 2014. [redacted] knew about TPT filing changes on December 8, 2014 and yet entered into a management agreement with me on December 31, 2014 for a flat $75.00 monthly fee, which included the filing at no cost to the owner. In addition, in an email on December 7, 2014 I stated to [redacted] “be sure to include all fees.”Two Supporting document attached:3/ Management between RPM and [redacted]4/ Email from [redacted] December 7, 2014 and response email from [redacted] December 19, 2014On April 28, 2015 RPM resent the December 8, 2014 owner Memo and requested to complete the forms with no mention of the $12.50 fee to file TPT. On May 1st I was notified that I needed to file the TPT tax on my own for February, March and April. Again, no mention of a $12.50 fee. If the TPT forms were required by March 31, 2015, Why were the February, March taxes not paid? Why did it take until May 1, 2015 to advise me the February and March taxes were not paid? Also why were the February and March taxes disbursed and paid to me in the April disbursement instead of the respective months?It would appear RPM had no intention of paying our TPT taxes as per our contract. Refer to Document 3, which states both Property Manager and Owner must sign an amendment. [redacted], from RPM, informed us by email, on May 2, 2015, that “amendments which rpm can do as long as they are in writing which the tpt charge change was”. [redacted]/ Broker does not follow her own contract and feels that she can super cede Arizona contract law. Refer to Document 9.ADOR/ State of Arizona states that “there are no changes for Residential Rental Property Managers for 2015. Property managers can continue to file tax returns in the same manner they did for each city and ADOR in 2014”. The deadline date for license applications is not March 31, 2015, but June 30, 2015, as per the attached January 2015 ADOR publication.Five Supporting Documents:5/ Owner Notification April 28, 20156/ Accounting email – May 1, 2015 – No TPT fee7/ Second Accounting email -TPT fee - May 1, 20158/ ADOR Publication January 2015 TPT Return9/ Email May 2, 2015 – [redacted] knowingly and willfully secured my property management contract without disclosing fees to administer the newly revised TPT filing. This despite including it in her written proposal.RE: #2Our complaint regarding the carpet was the lack of carpet information (manufacturer, warranty, sample, type, square footage, model number).We requested more information and a sample of the carpet from [redacted], husband of the broker, [redacted], co-owner of "Mainly Maintenance." His quote was unprofessional and lacking detail. We reluctantly approved the work due to time constraints. We also "have no idea why we approved the work." To date, we still have not received any information on this complaint. For all we know it was used carpeting? In the response, [redacted] infers that we discussed the quote with [redacted], but when in fact the communications were with [redacted].Two Supporting Documents:10/ Email to [redacted] Feb 27, 201511/ Mainly Maintenance quotationAs a Broker of RPM, [redacted] failed to disclose that she is also an owner of "Mainly Maintenance". Nor did she disclose her company "Mainly Maintenance" charges $75.00 to do a maintenance quote. This despite asking about any additional fees on December 7, 2014. If we do not use her company, we are charged $75.00, otherwise it is deducted from the bill. Because the rest of the maintenance was too costly, we used our own person. In order to avoid this $75.00 charge we reluctantly had to use her company for some work. Another reason we chose RPM to do the carpet. Basically it is a conflict of interest for a broker/property manager to engage in business of a related nature.While it was easy to deal with [redacted], from RPM, [redacted] from “Mainly Maintenance/RPM” was not helpful. [redacted] stated that we were happy with the work of the broker ([redacted]), my email did not state that.RE: #3 We know the management fee is monthly. RPM did not act in our best interests by starting a tenant rental contract with two days left in February. This resulted in higher costs to us: full monthly property management fee and cost to file the TPT. The tenant’s rent was prorated. Why did RPM not prorate our monthly property management fee? Had we been consulted, if the tenants required early occupancy, they could have had access two days early and rental agreement would commence March 1st.RE: #4[redacted] selectively quoted my previous property management company "we are delighted to sever this agreement with you." She concluded "It appears that Mr. [redacted] will not be happy with anyone's property management services including ours." She failed to include the true reasons why we terminated our four year relationship with our previous property management. It is inappropriate for [redacted] to discuss or disclose information about the former property management company. These issues have nothing to do with the complaints I filed. This is clearly an attempt to discredit my credibility. We want the letter removed from the Revdex.com site. In Summary:1/ RPM misrepresented the property management agreement. (refer to #1)2/ RPM did not disclose their relationship to Mainly Maintenance (refer #2)3/ RPM did not disclose the $75.00 fee associated with performing a maintenance quote.Even after requesting them to list all fees. (refer #2)4/ RPM did not act in our best interests when entering into a tenant agreement. We paid a fee of $300.00 to place a tenant and act in our best interests. (refer #3)5/ RPM did not perform duties outlined in the Property Management contract: They did not pay city TPT taxes, nor did they advise they were not going to do so until May 2015.6/ RPM did not act ethically, nor professionally when uploading our confidential email onto the Revdex.com site, in an attempt to discredit me and shift the focus from the complaints.In conclusion, RPM has misrepresented the property management agreement. On that basis, the contract is voidable. We want an immediate release from our agreement without penalty, a refund of our fees paid to date and our confidential email removed from the Revdex.com site. Regards,[redacted]
As stated in the original lease Real Property Management West Valley is just an agent for the owner. All charges are valid and at this time the owner will not be issuing any additional refunds. Have a pool could result in extra utility expenses and the tenant were made aware the they would be responsible for all utilities during the lease term. Thank you, RPM
RPM West Valley Phoenix does not have any ownership in the property and only has limited authority and approval limits. Once the tech initially visited the property and the cost to repair exceeded the authority RPM had the tech immediately called the owner. It did take the owner time to get the repair completed and during that time RPM proceeded to follow up with the home owner in an effort to getting the repair completed as soon as possible while we understand the tenant was not comfortable in all rooms of the home while the secondary AC was out they did have AC in the unit and since RPM is not the home owner and just the Agent for the owner we cannot force the owner to issue a credit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted] and I arrived 5 mins late due to traffic, and although they are saying that the agent had another house call to attend. He stayed at the property for almost an hour while we waited on the phone with [redacted] and then on the phone with Real Property Management to try and trouble shoot and resolve this issue. He did not leave the property until about 330. Which would have been more than enough time to do the walk through but they refused to do it due to no electricity at the premises. I was specifically told that we were charged to reschedule not for being late but because there was no electricity at the the residence, which again was an issue caused by some of the copper being stolen from the property and was the property managements fault not ours there was no electricity at the time of inspection. In addition my concern is more so for my safety, this company has been nothing but unfair and manipulating and I know they will lie, cheat, and manipulate to hold onto what ever money they can. I at this point am concerned more about the possibility of a cheap and faulty job this company may have done in order to save money on the repairs at the premises and I am looking for some kind of second look over to confirm that the work is up to code.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In regards to the decline of reimbursement for utilities. We are fully aware we are responsible for the standard cost of our utilities. However, Given that Real Property Management and or owners of the home are under contract to maintain and care for the pool and had FAILED TO DO SO -Therefore resulted in us having an extreme water bill cost from draining and refilling the pool..We feel they are responsible to pay the additional cost given they advised we are not allowed to care for the pool ourselves. Any results from the lack of maintenance should be on the company and not ourselves. We will still be expecting the difference they are responsible for of $150.54Going forward Real Property Management has charged us for lawn maintenance of $165.00. The inspection was done 2 weeks after move out and we had hired professional landscapers on August 27th, 2014 to complete maintenance of all grass, trees, shrubs and bushes on the premises just 3 days prior to our move-out. Attached is a copy of the receipt.It is not our fault they waited a long period of time to complete the inspection after move out. The grass of course will be grown and in need of mowing. We will still be requesting the refund of charges $165.00.Real Property Management has also left us responsible for removing all items and furniture in the home which we did. However they charged us $70.00... EVERYTHING that was left in the closets and hallways were that of the owners. (paper towel holder, 2 Night stands, Shoe Rack, 1 dresser, baking tray in oven and packages addressed to the owners. The move out list the company had just provided as their response marks many additional invalid maintenance checks that were there at the time of move in: *Cameras and speakers never worked, speakers blew off during storm and were placed in garage. *Hole on patio wall was from owners previous outdoor TV that they removed. *New filters were in fact replaced by us and left in home.*Marks on garage floor were there prior*NO DOOR STOPPERS EVER EXISTED- picture to prove. *All light bulbs were replaced except the 4 non working which was presented to the inspector during the 6 month inspection. *Side gate key was returned..? We should at least be entitled to what is lawfully right given proof provided of the additional $385.54. Additional pictures of furniture left in the home, No door stoppers, and proof of false charges can also be provided.Regards,
[redacted]
Per the attached lease the tenant is responsible for all utilities and therefore they will not refunded any water cost. Once the move-out was completed it was thoroughly reviewed along with the photos and compared to the executed move-in inspection and all charges are valid. I have uploaded a copy...
of the tenants lease which states that RPM is just an agent for the property owner, along with copies of the move-in and move-out inspection.
Unfortunately RPM does not have any ownership in the property and are just as frustrated with the property owner as the tenant as we provided them with an estimate for the repair on 5.19.16 and have been following up with them daily to check the status. We have also asked the property owner if...
they would like to offer a credit however given the property has two AC units and one is function just fine they may not authorize the credit.
Ms. [redacted] had a section 8 tenant renting her property for 8 years. Each year her property successfully passed a Section 8 inspection meaning “the property complied with Housing Quality Standards & Local City Codes”. Additionally, Real Property Management (“RPM”) performed periodic...
inspections in which the photos taken were forwarded onto Ms. [redacted] for review. The tenant was often served with 14 day, 10 day notices of non-compliance as well as letters for minor items that needed to be addressed in the property. Unfortunately, Ms. [redacted] often times decided not to follow through with the 10 and 14 day compliance notices. For example, in November 2014 the tenant was issued a 10 day notice for an unauthorized pet in the property. At the conclusion of the 10 days, the tenant hadn’t complied by removing the unauthorized pet or paying a security deposit. At that time we reached out to Ms. [redacted] with the option to evict the tenant based on the non-compliance and Ms. [redacted] opted not to evict and to let the unauthorized pet remain in the home without a security deposit. On a different occasion, the tenant failed to comply with a 14 day notice. Again we reached to Ms. [redacted] to have her follow through by repairing the items needed on the 14 day, then charging the tenant for the repairs and having RPM’s in house collections department work in an effort to get her reimbursed. After thoroughly reviewing this option along with the purpose of a 14 and 10 day notice, RPM did not receive any directive from Ms. [redacted]. As a result of both of these items, the tenant learned that the Ms. [redacted] wasn’t going to stand by the notices that RPM issued. Furthermore, RPM was able to get the tenant to comply with two additional 14 day notices to replace carpet in one room and replace the Arcadia door. In conclusion, the periodic inspection work was completed therefore no refund will be issued.
The legally titled property owners of the subject property located at [redacted], [redacted] have determined that the repairs were done in a professional manner by licensed contractors and as such will not be paying for additional contractors to review the work.
The email address is valid and obviously the phone number your called was not a loop because you stated you spoke with someone at the office. Unfortunately due to volume our showing times are booked close together so our agents are unable to wait at a property for people like yourself who was running late. We are happy to hear that you found another rental and wish you the best of luck.
I already have a copy of the lease agreement and this whole issue is about customer service and communication. The representative was very rude when she called back and there is no reason for her to be so rude. As far as communication I called then I was told to put a request via online and I did. When I summited the report online there is a part that says to put my phone number (anyone would assume is to be called back). I did see your email that was sent to me 2+ weeks later when the rude representative told me to check my spam email. Sure the email that you state was on the spam email. None of these procedures are on your lease agreement and this procedures that you expect people to know should be told by the leasing agents and not assume everyone knows them. Why ask for a phone number on your portal only to send an mail for me to call and in my case the email went to my spam folder so I never knew I had to call (not that uncommon). Also prior to putting the order I call and none of these was explain on the phone.